Ok, here I am, having driven all the way from California, on a 6th month RV vacation. This…read moremorning our trusted Dodge Ram won't start. I called the nearest possible parts store to buy 2 brand new batteries. They only had one but quickly offered to get another one by the afternoon. I explained my situation and they offered to bring the batteries to me about 4 miles away. OMG that made things a lot easier. The hard part was getting those giant old batteries out of my huge 3500 truck. (I'm old lol) Finally got them out and waited for the delivery, wondering how am I going to get those big new batteries into that truck!! Well, as promised, here comes the nicest guy Ziggy, their employee! He drove up and looked at the truck and very enthusiastically offered to help me before I even asked. He jumped up on the stool and practically did both batteries himself. They are HEAVY! The Smith family is so thankful for Napa and especially Ziggy!

If I could leave negative stars I would....I have never been so disrespected at a Napa in my…read morelife!!! I am a lifelong patron of the store brand and have been to different stores nationwide and I have always had great service but today? Today is making me rethink that!!! I walk in hoping to buy sealant for my camper and due to a line, I walk around taking in the items for ideas for future purchases. A gentleman(and I use that term loosely) asked me in a condescending voice if I needed anything so I went to walk up to him to explain what I wanted and I raised his voice at me and said"other side of the counter!!!" Im like ok so I just stopped and talked to him where I was he then told me to go to middle isle and to the left so I walked that way...but since there were more then one middle isle I looked at the first one and he repeated himself talking down to me as if I was a child....So I found the sealant and it was all small container so I asked if this was it and he said"yep" and went back to staring at the counter.... I said ok Iv had enough and wont be back. He couldnt even give me the basic Customer service to walk not even 5 ft for where he was leaning on the counter!!! Im so disappointed and hope someone from Napa reads this and retrains him or puts him in a different department away from customers because it is obvious he does NOT want to be there!

Great experience with Billy and team. Very professional - they must deal with a huge volume of…read moreparts... after my call, the tire rim was waiting up front and ready! very efficient. Priced very competitively at under $200. The only problem is that it looked much better than my other 3 rims!

Very disappointed. Went there for the first time to get a part that new retails for $21-$23 and…read morethey wanted to charge me $100. I explained that it was $23 new and they insisted the best price they could do was $100. Talk about price gouging. Over 4 times mark up over brand new for a used part.

Had check engine on, didn't pass inspection. They did a smoke test, found the problem. Fixed an…read morethey gave me the inspection ready to go. Very professional, they always go right to the point.

Great helpful guys keep up with the great work by you guys!!! Very reasonable and respectful…read moremechanics keep up the good work guys

Went back for my third car from here. The team here I've known for 20 years when I got my first car…read moreat 16. I encourage you to try them out, I've been the I could use a new car let's do my research and take my time choosing. And the holy cow I need a car asap person too. Jon S worked with me all 3 times and I feel happy and satisfied with the process. We've used there service side and find it quite pleasant. Sure there were bumps, but they were there every time with advice and quick repairs. Will return for a fourth car.

Poor customer service. I would never recommend or buy anything from this place again.read more

I have been going there for years and been happy with the results but this last time within a ten…read moreday period Ii had to add two quarts of oil and put air in my tires. They have new people working there who are obviously not doing a good job and I won't be going back.

Enjoying going to this location. Pretty average price for oil changing. They have discount days for…read moreseniors/veterans/Mothers. Fast and efficient. I've never had an issue with the gentleman at work at this location.

My Honda Civic went over the 110K mile mark, which meant it was time for a timing belt. I called a…read morefew places, and decided to go with Park Street Garage, because they answered my question of "Should my other belts be replaced now too?" with "We'll check them out and let you know." This was exactly the answer I should have gotten from everywhere, but didn't. They gave me a rough estimate and scheduled the work for 2 days later. When I dropped off the car, they said they'd check things out and call with the exact price before starting any work. And they did just that. The work was done by mid-afternoon, and since I couldn't pick up the car until after they closed, they took my credit card over the phone and locked the keys and receipt in the car, after checking to make sure I had another key with me. Great, prompt service, and I was treated well. They answered all of my questions, expanding on details when I wanted clarification. I'll definitely use them for service in the future.

Today, I took my car to Park Street Garage for the third time. All three times I have been here, I…read morepriced the parts for my repairs before I went. Every time, Ed has dealt square with me. Two of the three times, the price was less than what I would have paid if I had tried to do the job myself, and the third was even. This mechanic is great at diagnosing problems (which can save you money) and fast at fixing them (which will save you money). On top of all that, Park Street Garage seems to put taking care of people at the top of their list of priorities. They're a local business, they're genuinely interested in helping people, and they do it at a fair price. I have referred several coworkers to them, and every one has come out smiling. I can't say enough good things about this business.

I just had a fantastic customer experience here. They got me an appointment a few days after I…read morecontacted them, and gave me a realistic evaluation of the service I needed. When I explained the problem to Dan, his reply started with "I can probably save you some money if...". Not cutting corners, though. The job was done right, with my budget in mind. The price was great, and the service was excellent. I'll be recommending this shop to my friends and family.

The mechanic / owner is an honest and reliable businessman. He does quality work, and doesn't fix…read moreanything unless it needs to be repaired. Dropped of vehicle for appointment, Dan called me with estimate for what needed to be done, and few hours later the work was completed.