This is the absolute worst place to get anything you might need for your vehicle. I went to the…read morelocation and Grovetown and was very pleased with customer service. The gentleman told me the part I needed was out of stock and I needed to go to the Peach Orchard location. I called this location to confirm the part was here and after waiting on hold for 10 minutes I was hungup on. After arriving all of the employees were rude and helped in no way. The part that was sold to me turned out to be the wrong part. DO NOT waste your time here.

I love the location and they have a rental tool program nice staff and they treat you like you are…read morefamily

I always get great service here. This store is my go to place for auto parts and accesories.read more

This store is a little run down on the outside but it has everything you need on the inside…read more O'reilly's always seems to be the place that has a part when I really need it and its a hard to find part. They also turn rotors, which I believe they are the only parts store that does it anymore. The two main issues I have is the web page is a little clunky to use and their customer's perks is not as good as their competitors which is the reason I only come to o'reilly's for the hard to find stuff.

Very unreliable and unprofessional business. I do not recommend for selling your car…read more After a nearly fifteen minute phone call with an AI voice assistant ( the only point of contact that was accessible through the listed numbers for Norcross) I was told my car would be picked up the next day at 10 and I would receive a phone call when they were nearby. On the day of I received no calls, emails or texts and they did not come to pick up my car nor did they reach out for cancellation or rescheduling. I attempted to call twice around the fifteen minute late and hour late marks and was not able to contact anyone as their AI was not set for prompts with missed appointments. Look elsewhere, especially if your car is in good condition and only has a minor problem you're not willing to fix.

We had a vehicle scheduled for pickup on 1/2/26 (husband set this appointment up two weeks ago)…read more Part way through the day we called and were told that yes, they would still be coming between then and 5. The vehicle was never picked up and no one ever called. today called again First thing this morning. Was told it would be moved to a different hauler & it would be picked by 5 again. Still hadn't heard anything by 1:30 & called again, being assured that they were with another seller and were still coming. 4:30 comes and called back to still getting the run around and being told there was no manager or supervisor to talk to. Vehicle never picked up. Wasted our time and lied to us for 2 days straight. This company is a scam. Do not do business with them.

I purchased a battery for my motorcycle at the Napa in Waynesboro, however they sold me the wrong…read moresize. Since I was going to Augusta, I exchanged it there. They gave me the correct battery and charged me extra money. However, 8 weeks down the road, the battery wouldn't even hold a charge. When I tried to return it in Waynesboro, they pointed out to me that the battery was 2 years old. When I called the Augusta shop they claimed they had no record of my sale and unless I could find my receipt there was nothing they could do. Now I'm out $200 on a battery that didn't even last me 8 weeks because when I exchanged it at the Augusta store they exchanged for a battery sitting in their stockroom that was 2 years old.

I had to get some major work done on the shocks/struts of my car and I called around for parts…read more Napa had the best prices of all the other stores. They ordered them right away and gave me a timeline. The parts were coming from two different warehouses. The timeline was off by a day and I had to reschedule my appointment, but I got what I needed. The staff was nice and offered suggestions on local auto mechanics, which I called but never got back with me. Not sure what that was about. If you're looking for reasonable parts, this is the place. My advice is skip the advice.

I'm sharing my experience so others know what to expect. I brought my vehicle in for service, and…read moreunfortunately the work performed did not resolve the issue. After the visit, I discovered additional problems that were not present before, and the situation left me feeling frustrated and unsafe driving the vehicle. Communication throughout the process was also disappointing, and I did not feel that my concerns were taken seriously. I hope the store improves its quality control and customer service, but based on this experience, I cannot recommend this location.

My experience with Pep Boys on Gordon highway in Augusta-ga is magnificent. They keep me updated on…read moreeverything. Their professionalism and attention to detail along with there friendliness and honesty is greatly appreciated . That's hard to find in todays world.

To understand the full gravity of this event, you need a short backstory. It goes something like…read morethis; I own a PT Cruiser, which most auto stores will not change a battery in because it is located underneath the air filter. Okay, story over. So on a day where I feel the Task List is growing more than shrinking, I jump into the PT to make one stop and then return home. But that day, it was not to be. I wasn't inside the store for 5 minutes when I came back out and the car won't start. I was fortunate that someone stopped to ask if they could help. A quick charge through the jumper cables and I was back up and running. But then I knew, where do I go from here? Again, not my first time dealing with a PT and a struggling battery so I knew Autozone was always willing to help. Within 10 minutes one of the team members was checking the battery and confirming what I assumed, it was time to replace. Again, not more than 10 minutes later the job was done. He had cleaned off the battery terminals, replaced the battery, and conversed about why the Church's Chicken across the road had closed. I came to the right place. *Insider's Tip -Just come here and let them do the work, especially if you are mechanically uninclined like me.

I dropped of an LS engine to have it cleaned, checked over, and lower end assembled. 3 weeks go by…read moreand i dont hear anything. I was being patient. I finally decide to call and they tell me the pistons i brought need to be replaced. I would have gladly bought new pistons if i would have known but noone called. The man on the phone says "i dont know who you talked to but we dont install used parts". I reply "i talked to you and you could have told me that when i dropped everything off". When i get there nothing is ready. Crank is not installed, no piston rings, no rod bearings, no main bearings. They cleaned my parts ground my valve seats and diddnt put anything together. I got boxes of loose engine parts and they charged me $663!! Are you kidding me? What kind of mickey mouse operation gives you a dixie cup with your valve keepers upside down in a box of loose parts??

By far one of the most helpful shops in the area. They helped one of my friends get some work…read morestraightened out and then I unfortunately needed their services. They are honest and up front. They'll tell you what they are capable of and if it something outside of their expertise they will refer you to someone who is. All of the staff is very friendly and helpful. If you have something in need of machine work or need engine parts check with these guys first. They'll be up front with you and if you decide to have them do the work they'll give it their 100%.

Needed to do some car repair and this store is closest to where I live. This store has the same…read morefamiliar setup as all other auto part stores you will go to. The person at the counter was very friendly and helpful. They did have some of what I needed but not all. That's OK because I know the part was a shot in the dark being a specialty part. The things I don't like is the parking lot is narrow and they don't carry items in a way that allows you to buy it in the quantity you need. Like fuel hose. They only offer packs of 18" long pieces and because they are pre packaged it makes them pricey. Why not carry the rolls and sell it by the foot like it use to be done. Will you find your basic needs here? Yes but beyond that you may want to try a different store.

Allie Is The GREATEST!!! I would absolutely recommend if anyone that needs parts go see her!! She…read moreis very kind and very friendly she goes the extra mile to make sure you have everything you need to get the job done!!

When I stopped here, I was just coming in for some windshield washer fluid. Upon entering the…read morestore I was immediately greeted by a guy behind the counter. I was helped right away and found what I needed. Super friendly staff here from what I saw and helpful customer service! I was in and out in no time and got what I needed. I will definitely be coming back here for any of my car service needs.

Lent me tools to remove my dead battery. The clerks were very gracious and helpful. Purchased new…read morebatteries for my wife's SUV, they even replaced the battery for me. Outstanding visit.i was referred to them by C&C Automotive.