Went to autozone for a battery test. I ended up having to buy a new battery. After the quick…read moreinstallation, I went to crank my car and it unfortunately would not start. After having a few people look at it, Brett and a colleague spent ample time inspecting further and found the problem. Brett kindly spent the extra time and went the extra mile to fix the issue myself. Purely out of a kind heart!! I am blown away by the incredible service I received at AutoZone.

Store was busy when I went Sunday morning around 10am. I needed a battery check + battery change…read morefor my vehicle. There were only 2 employees, but they were doing their best with the situation. Lots of customers in and out. I had to wait about 15 mins while technician was finishing another battery change. Once my battery was purchased, it was a super quick install. Very professional.

Went in there to buy some new hubcaps for my sons car. The young lady working there at night was…read moresuper helpful and helped us find what we needed and the purchase. Would I go back - oh yes, in fact I am thinking from now to go the extra distance here rather than my local Advanced Autoparts at junction 5.

I went to a mechanic to get my head and taillights replaced and felt like the shop was…read moredisrespecting me and wanting to rip me off. I decided to try and replace them myself and went to O'Reilly's where Mike (Michael?) completely made my day! He was friendly, attentive, caring, helped me choose affordable lights, and even came out to my car and taught me how to change the lights, in addition to other parts of the car. He went above and beyond to help me and made me a loyal customer for good. It is rare to find young people like him these days! Please give him recognition.

Best Advance Auto Parts I've ever been to. John is an absolute gem and the staff as a whole is…read moreextremely helpful. Anytime I need anything for my vehicle and know I'll have additional questions this place is my go to. Their recommendations for mechanic work and other checkups have been great as well. They get the job done and well.

24 March 2025 My granddaughter a student at AU was at the…read moredowntown Cyber Center parking garage and had car problems. It wouldn't start. Called me, her granddad, and of course I went down there to help. I brought some tools and a voltage meter with me. First thing, Checked battery output voltage with a voltage meter and reading was around 11.6 volts. Not a terrible reading but the engine wouldn't start. Not even crank. Made sure battery terminals were on tight, Did tighten one, but engine still not starting. Had jumper cables. Jumped started car! Nice. Checked battery voltage again, reading 13.6 volts. Checked for date on battery, hmmm- 2018. Six or seven years old depending on the month. Time for a new battery. With car running, granddaughter and I drove to Advanced Auto on 4018 Washington Road and Flowing Wells, just across the street from Gerald Jones Auto Group mall. It was our lucky day! On duty was the most friendly and knowledgeable sales associate you could ever meet, Allie,. Allie just knew exactly what to do- check battery terminals, check, look over battery for any bulging areas, yes one side is slightly different, get battery testing machine- hmmm- battery showing not good- Replace. Now most people would say "well it started with a jump, so maybe the battery just needs a good night's change to bring it back to life. Well, maybe that would work, but battery is over Six years old, car driven for school and work by a young woman, and let's face it- do you really want your granddaughter to get stuck somewhere at night? So we bought a new battery. Now sales associate Allie, really knew her stuff. Got the correct battery and did need some help from sales associate Ken, and not only installed the new battery, but also replaced the nut and bolt on the battery terminal that was stripped and could not properly tighten the battery terminal. Allie did her work in a most professional manner with a friendly smile! Advanced Auto is lucky to have Sales associates like Allie and Ken. I recommend that if you need a battery replacement or any other service required parts, and looking for great customer service then I heartily recommend going over to Advance Auto Parts on 4018 Washington Road in Martinez.

Tires rotated and balanced. In and out in under 30 minutes! Great service! No attempts at oversell…read more Best customer service in Aiken.

The mechanic didn't use proper lifting point and caused damage to my vehicle. The claim department…read morerefused to pay for the damage.

Great selection of vehicles but they are unwilling to come down on their pricing and their markup…read moreis unbelievable more than any dealership I came across. I was confused but the next day I received a call and they were willing to come down on their markup and gave me a decent (not the best) deal. I accepted it because #1, local business and #2 they have a GREAT team! I'm VERY pleased with the service I received & for the vehicle I had chosen as well. I will shop here first for my next vehicle.

Ask for Angel! I told him what I wanted, how much I was willing to pay, and he was very easy to…read morework with. He told me options I had not thought about, and I ended up leaving in a new car! Second one from this dealership!

Several months ago, we purchased a Subaru Crosstrek from Gerald Jones, a very pleasant experience…read more Couple of weeks ago, we got a notification from Gerald Jones that the car had notified them that the Airbag had a problem, so we brought it in. What they told us was that the wiring harness under the passenger seat had been chewed by a dog and needed to be replaced for $975. Looks like one of his toys had rolled under the seat and he had been trying to get it. All of our interactions with Gerald Jones have been very good. Just a warning if you have this car and a small dog.

My husband and I purchased a vehicle from here for his work commute. During the time of our…read morepurchase and test drive there had been no mechanical issues. Two months ago the check engine light went off and we fixed what the issue had shown through the series of codes. Then the check engine light came on once again and we again fixed what the issue was through the different series of codes it showed. For a third time the check engine light has come on and we were not able to see what more codes there were and it became where the car felt unsafe to drive. My husband scheduled an appointment to discuss that we no longer willing to pay payments on a vehicle that was what we believe to have been deceivingly sold to us. My husband had gone in with the intention of discussing the situation of issues that seemed to be continuously popping up and dicuss a possible trade in. The salesperson was very understanding and was doing the best he could as just a salesmen and of course he'd need to speak with the general manger and the service department. Now this is where our experience went VERY downhill. When the car had been taken into the service shop MORE codes showed up that I quote "multiple codes that were not there and hiding behind the other codes.". Which seems to my husband were codes that had been hidden or erased. Then the General Manger came out to speak with my husband, honestly he didn't even speak with my husband. What my husband encountered with this employee was absolutely unprofessional, disrespectful and arrogant. Not only was my husband not be able to directly share our needs with this employee but was denied a handshake when he went to introduce himself, had LAUGHTER and SMIRKING thrown in his face when I quote the GM stated "You can either go test drive the car you need and be flexible with your payments or leave in what you showed up in and hope it doesnt break down on the way home.". The GM didnt even have the decency to even SHAKE my husband's hand when my husband decided to leave. My husband himself had to reach out and shake the employee's hand. This dealship on the Subura side is being managed by a very disrespectful and unprofessional GM that finds it appropriate to LAUGH, SMIRKE at a customer, and not shake their hand when they came to speak about trading in a previously bought vehicle that didnt even last TWO MONTHS before throwing out code after code after code. As a customer that came in with a calm and willing to work with them to trade in a car that they bought from them with of mechanical issues and asking for a solution but instead was met with the above encounter is..honestly dont even have words for it, especially when the customer tried to end the whatever the hell you'd call that appointment by simply reaching out for a handshake and then was refused that handshake.

Tyree and Lauren are the best most helpful two in that building. I was freaking out about my turn…read moresignal being out before a road trip later today and they helped not only calm me down, but figure out which bulb I needed. If you need help or advice, go to this location. They'll do whatever it takes to make sure you're on the road in a timely manner and SAFE. The store was clean and tidy and everything was easy to find. If I ever need anything for my or my family's automobiles, I'm coming here first.

Great Customer Service. Went in for a new battery, the new location manager (Tyree) installed the…read morebattery and tested the alternator to ensure all was well. Best customer service I have had in a long time. Thank you.

Staff was great from the second we got there. Service was…read moreawesome, they didn't push on extra's. Will be back to that location. Thank you

I went in for an oil change and I was aware that they were closing soon, it was 5:40 when I…read morearrived, I asked if they could still change my oil and they said yes. They looked at my truck for all of five minutes and stated there was a bad leak that they didn't feel comfortable changing it. I told them I would assume all risks to change it and again they refused. Now if the leak was that bad there should be indications where I park and there aren't any. I did know about a leak but needed my oil changed bad. After I left without an oil change I went to take 5 oil change, where they not only changed my oil but said that there was a leak but was not as bad as I was led to believe. So was about not feeling comfortable or was it about wanting to get off work? After years of giving my business to Jiffy Lube maybe it's time to change