Amazing Service fast and quick.Whenever you com up wit a challenging situation . You don't have to leave home all is done online.

I had a hiccup on the pay dates so i called and Elvin made sure to correct the issue on his end, while actually busy with someone else at the exact moment!! Willing to go the extra step to help you !! Thank you Elvin! read more

Great servuce Elvin was very friendly Iwill dwfinitly recomended to others The servicw was in Spanish and i feel very comfortable or they make me feel like that read more

Great customer service and care, staff is polite, professional and always willing to go the extra step to resolve issues!

If I can give them less then 1star I would do it because someone there name: Marizela very poor at her costumer services me and my partner we live in santa rosa he called this company over there and she answered and told hom that everything was fine he can pick up the loan but when we got there she put the information in the computer and gave him letter that he couldn't get the loan they denied it not apologizing for coming that far she was really rude just like that then he called. The costumer service line wish indicated in the paper she hand him out then hw start it to talk to costumer services then that person want it to talk to her see what went wrong insted she put up an attitude and told my partner if that was really a costumer service and she hung up the phone called someone else insted very unprofessional not happy with this we went back home told her thanks for nothing read more

Joann in the Vallejo branch is the best. She has always been very understanding and always pleasant to deal with. They need more customer service agents like her. read more

I went to Check 1 down the street and the guy asked me for my info on a post-it note, then gave me a second post-it note asking for 3 personal references. I told him no thanks. I grabbed the two post-it's and left. I went to Advance America (just down the street) and the lady behind the counter welcomed me in and told me my options. She was nice and fairly quickly got all the paperwork done. She offered cash or direct deposit. Due to attending my mom's funeral down south I was low on cash and they did it right. Night and day difference experience. Professional and helpful. Glad I decided to give them my business. read more

Great customer service from the gentleman that helped me and the other ladies that work there are so nice as well. Fast and easy service thank you guys read more

This location is the most unprofessional establishment I have been to a long time. The girls are slow and don't know what they are doing. They don't finish one transaction at a time, so the process takes longer than need be. They are texting and looking at their phone the whole time. One of the employees won tix to an upcoming concert (Lauryn Hill/Nas) and was talking to the other employee about it, asking where the venue is? This establishment lacks professionalism and courtesy for their customer. read more

Erica, the main person I dealt with. Very sweet and gets straight to the point. Let me what was needed and what was okay and not okay for verification. I've spoken with billy over the phone regarding questions I had and he was very thorough And helpful with my concerns. Both of these employees work very well with the numerous personalities that come into this location the few times I have came in and waited for my turn. I will definitely continue my services here and recommend to others. read more

These people are Angels. I can't count how many times they have saved my butt. People can count on me to keep my promises because they make it possible. Other loan places are evil and mean and unforgiving. Not these ladies. They have gonna above and beyond to accommodate me. Thank you so much Joanne and Jerry*( sorry if I misspelled Jerry). And nobody listen to Cindy L. I have personally made bets with my friends about how long I would be in and out of the doors and every time I'm out in under 4 minutes timed with a stopwatch. That is blazing speed. Every other cash place take 20 minutes or more and they are rude... *COUGH CASH ONE COUGH*... read more

First time to this location being I normally don't sign up for payday loans . I was short on money due to funeral expenses we just had last week. I applied for a loan online and I was told I can pick up at any location. I was in Vallejo so it said their was a location on Springs road .As I entered the door of course I'm pretty sure they don't get to much business this way or even have too many customers due to the corona. The guy behind the glass with an older lady and it was approximately 2:30. The guy ask are you receiving money And how much are you getting ,I told him 255 payday loan. He then tells me without even asking from where or how I was receiving the loan . He just says out his mouth you need to go to Walmart in store to receive your money because they don't carry that much. Of course I'm not all about arguing or wondering why ? I then just ask in store on Sonoma he says yes. I get to Walmart and it's a huge line so I stood there for a good 30 minutes before reaching the front . I then ask the girl I'm here to get a payday loan and she looked at me and said we don't do payday loans we only offer money gram. I told her why would the guy send me here . She then apologized and I called advance America on springs road . I spoke to the older lady I seen and I asked her why would you guys send me here and it's not the place for pick up . She then ask what were you suppose to receive , I told her a payday advance . She then apologized because she said it was a misunderstanding he thought it was money gram . I then said how can it be a misunderstanding when he didn't ask me any thing, but if I was receiving money. Now I gotta come back to the location when all he had to do was help me and provide the service and ask question instead of assuming shit. I was so heated wasted my time got back over there with my sons now I'm feeling disrespected as if my time wasn't valuable. Bad service they sit on they ass all day don't nobody ever go there I bet and the service is wack just like the Square ass dude prolly assume people don't work . That's why his ass assuming shit .Zero stars for this dry ass business just like the gentlemen behind the counter with fake ass watch and looks like he need a lineup . read more

Customer service was excellent! Needed help wiring some funds and didn't know where to go or who to trust. The staff here is so friendly and went out of their way to help me...will definitely be back! Thank you! read more

All of the employees here are super helpful and friendly. Their customer service is the best I've received around Vallejo!

Very welcoming staff here at this location. Very friendly, fast and efficient service I'd highly recommend.

My son went here today to use MoneyGram. Apparently after he left, the payment wasn't authorized due to suspicious activity on the receiving end. Thank God it was caught in time!! These folks just saved my son a boat load of money!! Thank you for your swift work!! read more

I had been there several times before to buy money orders and have had a pleasant experience each time. The personnel is courteous and professional. Now, I went in for a payday loan and was blessed with having such understanding team of helpful young ladies. I waited a little while to have my paperwork processed and witnessed how each time someone came in, several employees greeted them with kind and sincere words. I am very happy I was able to get approved for my loan. I was given more information about all of their services. I have to say they have a plethora of services ranging from buying money orders to providing tax services. A truly one stop shop. Although, I certainly feel that the interest charged is outrageous, it seems that would be the norm in the industry. Nevertheless, I am grateful to know I have a small financial boost whenever the need arises. Thank you ladies you are truly the best part of Advance America. Sincerely, LG read more

The girls who work here are always very helpful and nice. Compared to other payday loan companies in the area, they offer the best customer service. They also have a variety of other services. read more

I would have given this business 5 stars but my instincts forbade me to do so.. let me explain. I went there to get a payroll advance, for the maximum allowed, ($255) After about 20 minutes of filling out paperwork and verifying various information- it was time to show me the money! The young lady then told me that she was going to give me $100 in CASH and $155 on a PREPAID card! Slightly annoyed I asked why, after all I wanted a CASH advance. She explained to me that they didn't keep a "lot of cash on hand" At that point I became a little more annoyed, but again kept it in. .I was offered the alternative of taking a check for the full amount. I opted for the cash and card, not surprisingly along with the card came a sheaf of brochures and services. I personally felt that the lack of cash was a ploy to try and sell me a host of extra services and thus I felt slightly duped! Giving me ALL the cash and then offering me the extra services would have been more appropriate. The service though was very friendly and professional, the ambience was almost that of a small bank or Credit Union. So I will give them three stars. read more