I love ADT they are great always connect with there local Manger he will make sure your questions are Addressed

Do not buy their outdoor CCTV cameras, they are not waterproof as stated and water damage is not covered under the warranty. They will not work with you and I've been with them for 3yrs. I'm still paying for the equipment (24 months left) and they said I still have to pay for it even though it's not working. They want me to purchase a new camera which cost around $500, but why would I when water isn't covered and I'm in a state that has lots of rain. Customer service sucks, I spoke with 9 reps on one call, I kept getting cold transferred and no one was able to help. I would not recommend. They didn't even offer to prorate/credit my account, nothing. read more

**Since I can't respond back to the message from the ADT AlwaysThere care team that messaged me back on Yelp, our service is canceled. I have no reason to email them back to discuss anything. It's too late** I don't think there's enough space on this review box to post my issues with ADT BLU security service. Just take my word for it! If you don't mind being put on hold for a total of 5 hours over a 15 day period to order additional parts, speaking to 8 different people that are going to help you and getting absolutely no where because of something is screwed up on their side, than ADT is the system for you! We wound up canceling 1 day before our 30 day trial period. Ridiculously disorganized. Can't trust my safety to a company that can't even figure out how to get additional add ons ordered for you. By the way the online order system didn't work to order the parts, so trying to get a knowledgeable human was impossible! read more

I have been an ADT customer since 2013, but my recent experience with an equipment upgrade has been a nightmare. Shortly after the upgrade, the main controller board failed. Despite my home being protected by an APC surge protector and a Ting monitoring system (which confirmed no surges occurred), the first technician insisted a power surge "fried" the board. Ironically, the system came back online just by wiggling a connector. When I requested a second opinion, ADT quoted a $59 service fee. However, the second technician informed me mid-job that I would be charged $240 per 30 minutes. I was presented with a bill for nearly $500 to troubleshoot a $170 part. The technician refused to leave my home until I signed the work order. While a manager eventually reduced the bill to $300 "under protest," I felt coerced and price-gouged. After 13 years of loyalty, I am extremely disappointed in this lack of integrity. read more

I got conned into a 5-year contract because I thought I was financing the equipment, not committing to five years of monitoring. Granted, I should have been more careful, but when I called to cancel after 3 years and said I'd gladly pay for the balance of the equipment, but was no longer in need of monitoring since it didn't seem to work with our wifi and the beeps were always going off in the middle of the night. I said the system was causing me great distress because I never knew when a wifi-error would occur and it was usually when we were sleeping. BEEP BEEP BEEP! Enough to drive you crazy. Beeps trigger me and they could have been more sympathetic, but just kept telling me I had two more years on my contract. Yes, you can reboot, etc. etc but I never had any issues in 20 years with Vector Security at my old house. I tried several times to talk to representatives. Finally after going through two layers of employees with a promise to finally talk to someone who could handle this matter, I gave them my availability to talk and no one ever bothered to call. They just DON'T CARE! All they want is your money, money, money! I will never deal with this company again since I was a three year customer and they could not see a way to cancel my monitoring fee, despite me no longer using their service! Highway robbery. If you do sign a contract, make sure it's no longer than one year. read more

Never hire adt unless you understand the contract they will force you to sign. They are after your money, not your security. I was bamboozled, complained and only received lip service. The firm has dodgy business practices. Stay clear! read more

ADT IS A SCAM COMPANY. My system stopped working and I called to let them know so so could have it fixed. Unfortunately for me I was placed on hold forever. When I finally got thru to them they told me I had two options. They would send a repairman and I would have to pa y it they would send me a new part and I would have to connect it myself while their technician would walk me thru. That did not work. I connected the device as instructed by a very "impatient" tech. The screen lit up then it just went out. He kept telling me to retry. I told him that the screen was dim and then went dark. Well month later after I came home from three months out of town still being charged with no service I called and a tech came out. He explained to me that the replacement part ( fuse) was the wrong one and it and I quote fried the system. He advised me to call ADT and request was new system. He said it needed to be replaced. I called and after waiting yet again for 45 mins. On the phone I got some one who said she would look into the matter and call me back. She never did. After that I called several times to inform them that I did not want ADT any longer and to stop billing me. They continued to bill me by debiting my account. Mind you I am a senior on a fixed income. This went on for two years with me calling and them placing me on long holds. I sent them a cease and desist email. They continued to bill me. I complained to my bank and thankfully they no longer accepted their autopay request at my insistence. Several months have gone by and guess what. ADT has had the nerve to send me a bill saying that I am late paying them. I am livid. No service and still being billed. Has anyone else had this problem? read more

Customer service leaves a lot to be desired. The rep didnt apologize for my inconvenience. I've been without a working system now for 2 days. A tech is coming tomorrow to hopefully fix it for a charge of $59.00. They shouldn't charge me considering the problem couldn't be fixed over the phone. This problem occurred twice in a row. I'll be looking at another company very soon. read more

ADT Security Services is a scam/con company. I signed a 2 years contract for $65.99/month. After 1year and 4 months they started billing me $70.82 without my consent. I figured that at that pointed they have effectively voided the contracted so I told them I was not going to pay the $70.82 and asked them to cancel the service. Now, my camera offline 90% of the time during the service. I had the technician come out to fix whatever issue it was 3 times; until he told me that if I called him again he was going to charge me for coming out. I decided to just keep paying ADT because I signed a contract; that is until they started billing me $70.82. Think twice before signing a contract with this company; terrible service and scammy behavior. read more

DON"T DO IT! Find another security system. ADT is a big, fat scam. They lick you into a contract and you cannot cancel.

Needed help with a sensor and was pleased to get excellent phone service. The rep recommended other options for retention purposes that were really quite pleasant with no additional charge read more

Be careful when you get ADT they're going to send a specialist to your house convince you to buy their product and then secretly without informing you lock you into three-year contract then if you ever move or try to get out of it for some reason then they'll tell you you owe them hundreds or even thousands of dollars to get out of the contract which they never informed you of they make it sound like it's month to month easy to get out of until you try read more

I signed up and had service installed less than a month ago. I chose ADT because their price includes a tech to set up your system. A couple weeks later I needed help signing into my ADT account since I started getting services. Still no help. A couple days ago, my outside cameras stopped working with my current home internet. After numerous phone calls and hours spent on the phone yesterday, an agent set me up with a virtual phone appointment with a tech. He/she was supposed to call btn 3:30-4:00pm. I sat by the phone from 3:15-4:45pm. No one called. I tried calling and getting on the internet, but no help here. I'm so frustrated, I started crying. My family told me I just need to disconnect services vs allow myself to become so frustrated read more

ADT Security Services - There were no calls made to me from ADT to provide help - Security Systems Near Me

You will waste your money if you get a contract with ADT. I couldn't wait for my contract to end, and oh, by the way, the equipment is useless when you cancel the subscription. read more

If you have ADT Home Security, call them and tell them you want to quit. They will make it as difficult as possible, but they will offer you a lower price. Take the third offer. It is a miserable company with no sense of customer service, so you might as well pay the least you possibly can. read more

Beware if you want to cancel. ADT has a 30-day cancelation period. My fault for not reading the contract thoroughly although I've asked twice for the contract to confirm and have not received it. I am unable to access it online because my account is canceled. So - instead of 6 weeks' refund, I'm getting $27 because we paid 3 months' fees at a time. We were customers for 18 years & ADT wanted full price to upgrade our system. So we canceled & went with another company for 1/2 the monitoring price. Very happy with the new company. read more

I've been with ADT for twelve years. For the past three years I have not been able to access my video's of recent. I can access only videos that are two weeks old. I've had technicians come to my house. ( which I had to pay for) and the problem continues. Now that I ve gotten Fed up. I've asked for cancellation of all services. Well I'm told that I have to pay $200 to get out. I never signed up for any new contracts. Yet, I've been paying for services not yet rendered. On time every month. I'm livid! Smoke is literally coming out of my ears. The nerve of them. Even tho I've been neglecting to to cancel, because I've been unhappy for a long, long time now. I would advise anyone thinking about getting adt to rethink it. They are a money hungry, greedy company. All they want is your money. Your service will be subpar to say the least. Please Don't Do It!! read more

Do not this trust company. They're price gouging and hidden fees. Once you not happy with this service and all that, then you cancelled ADT, and They'll charging you the bills no matter what. I wouldn't recommend. read more

ZERO WOULD BE BEST BUT ONCE AGAIN I HAVE TO CHOOSE ONE. This is the third review for an ongoing problem. On 8/20/24 I tried to disarm the system via the panel. The first thing I noticed was the date on the panel wasn't 8/0/24. It actually said 8/10/24 6:06p and still does. I can't use the panel manually at all. I can only arm and disarm the system using the key fob. Defected equipment once again. I haven't contact ADT since the first YELP review I posted about the outcome of my issues that started in April of this year. So frustrating to call them. I rarely end up feeling I have resolved my issues with them or appreciated as a customer. So I will call when I'm feeling calm. I know once I communicate with them, I will be irritated as I continue to deal with defected equipment and incompetent staff. Wish me luck! read more

ADT is the worst when it comes to customer service / support. They don't answer the phone, do not respond and when someone does answer the phone, you cannot understand them. I've tried billing, customer service, etc., and ADT will try to charge you $59 for technical support and another $300 to come to your home before they even get to your home. If you have issues, prepare to pay and please do not sign the contract as it's for two years. DO NOT USE THEM read more

Customer service is terrible. Too many customers not enough Reps. Wait time on hold is forever and they never pick up. I ordered batteries been 2 weeks never received them. I had to order from Amazon. I am definitely looking for a smaller company that treats you as a valued customer. The Reps are not knowledgeable and cannot help. I am a former customer of Ackerman. Never felt like I want to pull my hair out. So frustrating and to top it off I still have no answers. read more

This is the worst alarm system company ever! They contract people who are ignorant about dealing with customers especially because they are studying their product with you, instead of providing a piece of expert advice. So much so it eats up my time and resolves nothing. Don't ever waste your money and time with this company. read more

ADT is horrible and not responsible. Our system has been down for 3 weeks. They sent a tech out here a week later, who promised to come back in three day and now lied and said he was coming back in 10 days. Business suck and I need a new security service. Bye bye ADT. A fricans D on't T rust. read more

This is one of the most greedy companies going today. We are getting ready to move and they are being exceedingly rigid on the amount of notice we give (the move was sudden) and on the remaining part of the contract. We will NOT be using them in our new home. They could have kept a customer in perpetuity but they decided to be greedy so we will never ever ever deal with them again. There are too many other companies that have a better reputation. Steer clear of ADT. You'll be glad you did. read more

I receive the Worse most Horrifying experience from ADT on November 23, 2021. The tech that came out had no knowledge for his appointment. He just sat on my couch for close to 2 hours wasting time. He spend well over 7 hours in our home. Past dinner time. Worst experience ever. Hopefully someone from ADT will have the decency to respond to my message. There's never a Supervisor available to help a Customer. I was transferred 7 times until finally I was able to speak to someone who know her job and to enlighten the Tech as to what to do. We had the most horrible experience with the Tech that visited our home and the 7 Representative we spoke to on the phone. All in all it was the most HORRIFYING EXPERIENCE EVER. read more

Absolutely the worst customer experience I've ever had. The salesperson lied to our faces, tried to get us to sign a contract that had terms that they explicitly said were not in the contract, and charged us for a system we did not want or agree upon that was extremely excessive for our property. The salesperson was dishonest at every turn. We tried to get in contact with the office a multitude of times, and our calls were ignored for hours. We finally were able to contact the ADT corporate office to cancel within the contractually stipulated three day window to rescind the contract. Only after rescinding the contract, did the DC office ever contact us. The manager was sleazy and dishonest, and it really explained our whole terrible experience. Even after rescinding the contract within the terms, and the entire system being removed from our property, the office still has not processed our refund and has attempted to charge us repeatedly. DO NOT WORK WITH ADT. I'm in contact with the DC Office of the Attorney General, Office of Consumer Protection regarding the fraudulent and deceptive business practices of this office. It's possible that this is a systemic issue with the entire ADT business, but undoubtedly this office is rotten to the core. read more

I decided to cancel my ADT alarm service. The reason was that the system needs upgrading. When I tried to cancel, their customer service was terrible in handling my call. It takes numerous times to call to and for them to answer. They do not allow cancellation on their website. You must call them and speak to their terrible customer service. The wait times are horrendous and the representatives have no empathy or care for customers! I will not recommend ADT since they appear to make it very hard to get service when you require it and when they do answer, their processes are cumbersome and not customer friendly! Find another Security service that cares about customers and knows how to treat their customers correctly. read more

I paid $2300 for a barely installed security system. I am now stuck on a two year contract with gadgets falling off my windows and doors. Lovely ADT style, they refuse to send a technician to my house free of charge. I am forced to pay $66 a month and using a ladder for protection. I rate U ADT an F for security or failure to keep me safe. read more

ADT Security Services - Security Systems Near Me

Actually, one star is too high. Worse customer service ever of any company I have ever dealt with. Took an hour on the phone to terminate my service because it can't be done online. Look elsewhere!!!!! read more

Stay far away from this big box security company! ADT will wrangle you into a contract that no matter how hard you try to be done with continually comes back to haunt you. After your contractual obligation is over and you try to cancel the service you will be directed to 3 different phone numbers that unfortunately are incapable of canceling your service. You will then be charged for the next month even after canceling on the 9th day of the month prior. After calling all of the numbers again during their available hours you will be sent another bill for 12.00 because of an ADT error. Here we go again two more customer service numbers to call. No worries your actually owed 14.05. AGGRAVATION intensifies three months later maybe your free of this parasite attached to your bank account. Get a dog and save your money and happiness. read more

I have never had a worse experience with a company than with ADT. The quick version: they scammed me of nearly $700. The longer version: I had an ADT alarm system for just over a year. The system unfortunately sustained some damage in a storm. I paid for an ADT technician to inspect the system. They told me it would cost around $600-$700 to repair. I decided to cancel my service rather than do the repair. When I called to cancel, ADT offered to pay for the repair in order to keep me as a customer. I accepted the offer, and another technician came out a few days later and did the repair. Weeks later, after the repair was complete, I received a bill for nearly $700. I called ADT to follow up. I was told that the technician determined my system damage was caused by a "natural disaster" and therefore ADT was withdrawing their offer to pay for the repair. In short, ADT told me they would pay for a $700 repair. Then they did the repair, changed their mind about covering the cost, and billed me for it instead. To top it off, they didn't seem in any way sorry about pulling this outrageous bait and switch. Normally in my experience when something like this happens, it's usually a mix up and the company will at least try to make it right. Not ADT. I immediately canceled my service and reported them to the Better Business Bureau. Unless you enjoy getting ripped off, I would strongly encourage you to avoid ever doing business with ADT. read more

After 20+ years, I decided to cancel ADT since I feel safe with my window security bars and metal security doors. I was told the equipment was mine but when I went to remove the power adapter and the alarm panel, I noticed they were hardwired so I called ADT back to come and at least cut/remove the wires that they installed and they refused. They suggested I call an electrician since their technicians are not electricians! WTH! I told the lady that an ADT technician was the one who did the initial hard wiring! Luckily, my good friend is an electrician, but I'm not happy about the final lack of customer service from ADT, which makes me not want to use their services again should I need a new alarm system in the future. I also didn't like how they went up on the monitoring fee over the years so I'm going to try my best to stop them from taking a final payment next month even though I called early last month to cancel! read more

Company is a mess. Hardware failed and the replacement had intermittent failures which caused beeping all night. Resetting of system via panel did not always work. Finally disconnected the system and was told that the rest of the contract had to be paid even though many customer service people said there was no contract. I do not recommend doing business with ADT. Customer service is dishonest and information provided is in conflict. read more

Do you use ADT for your mentoring security system. Might want to rethink your choice. I've had a security system over 20 yrs. with various providers and not one time did they fail to contact me if the alarm went off, not once no matter the time. Recently my cat set off a glass break alarm at 12:13 am in the morning and no one called the house to see if we were okay. Oh I did receive an email later that day. read more

90 minute wait time middle of day or anytime. Very poor service. Have a problem with your equipment ? Better be able to fix it yourself. If I was a burglar I'd drive around and look for a place with the ADT signs knowing it was probably an easy place to break into. read more

This all makes sense now!! After look at the review One start definitely explains ADT. In my case I was paying for the service I didn't get, the system stop working after four moth and to get this fix I have to pay extra money. Because I didn't have maintenance plan on the equipment keep in mine the system is not Brocken or got damaged because of me it just stop working and I have to pay for it addition on the month payment. If you have the $27 plan your system will eventually stop working and you will be asked to pay extra to get the system back on, you will still be paying monthly. They don't have good answer for your question they will say if you need the service back pay more. The system is mad to get Brock sooner and make you pay more money. Why giving excuse and scamming people?? Your review speaks a lot can't be all this people wrong something is wrong with ADT instead of securing peoples home you are scamming and stealing. Stop I giving excuse and fix your problem. I'm going to spread this to all the people I know and to social media you are not getting any customer from the people around me, I'm sure this is the same to all the people who give you review. read more

I don't know where to leave this review, but since I saw the ad, I'll leave it here. I was convinced through some amazing marketing to switch to ADT from Digital Life. And everyone talks about how terrible DL is.... but I never had the issues that I've had with ADT. 1. Door lock- ADT sells outside products (Ring) which are awesome.... but aren't included in ADTs Application. So I see who's ringing my bell, have to close that app, and log into my ADT app in order to unlock my door. If the wifi is bad, this process can take entirely too long. 2. Two days after install, alarms were going off and system errors noted because the batteries on products newly installed were dead. .......maybe fresh batteries for new installs would be helpful. Meanwhile, I had to find the 3V batteries, and in addition to the alarm beeping every 5 minutes throughout the night, I had ADT calling during the day to tell me about a problem I called them about! Grrr!!!!! 3. On more than one occasion- I've had the system for a month- my system has not been operable or controllable through the app, and when I call, they need me to go home and reboot. I ask my contract buy out amount, and was told over 1K. ADT, you all should be better than this, and I am disappointed. read more

I spoke with them on several occasions Their equipment is trash eight times out of 10 when someone's at the door we can't even pull up on our phones their panel keeps giving us error messages and the panels don't work for the cameras outside the one camera that I do have I spoke with them because I've been with them for six months and they have a six months charge back they're telling me that I can't get out of a contract that I didn't know that I had for three years because at the time the person that I spoke with didn't bother to go over the contract with me even if I didn't read the contract you're supposed to go over a contract with a person now they will not let me out of my contract telling me that I have to pay 75% of what's left of the contract they have lost their minds do not deal with this company because they're trash read more

I received an email for a free bookshelf camera upgrade for renewing with ADT, which I had been with for over 10 years; since I had two non-infrared cameras I jumped on it and I also inquired about adding two external cameras . The ADT rep advised that external camera's would have to be drilled thru our brick which we didn't want, so we contacted RING.COM who has "Pop-up cameras," which don't require drilling thru brick, so we thought this was a better option. So we took the two bookshelf cameras and cancelled the external camera order. We then received a bill from Ring.com for $175 for the two cameras after we contacted Ring. ADT then billed us for $175 also. We paid both, then realized it was possibly a double bill, for the same service, so we contacted ADT and Ring on a 3-way call. Ring said explained they were operating independently and not as a third party w/ ADT, so the ADT rep advised us to dispute the $175.02 with them, which we did, and they credited the $175 back, but 3 weeks later they took the $175 from us and we disputed and when we did, it was explained that the $175 was for the two complimentary bookshelf infrared cameras the rep handed me to plug in. I then called back to ADT and the customer service rep and explained that we received two different stories and free upgrade should not cost $175. The rep said, this should probably go thru the loyalty program, the loyalty program rep advised me to contact the local store, the local store advised me to contact the sales person, which I was unable to do, so I went back to customer service and they said contact Ring.com. This is totally UNSAT and ADT is completely giving me the run around and although we have been customers for 10+ years, we think we will leave the company and go with another security service and advise our friends and family to maybe do the same based on our experience. read more

OK, I know this seems to be flying in the face of many other reviews, but I feel compelled to jump in to review ADT. We have been a customer for 13 years and been consistently pleased with the service. I will grant there are less expensive options out there, but we have gotten consistent high quality. One thing I'm aware of is that you have to be careful if you're dealing directly with corporate ADT or a 'reseller' / 'distrubutor'. There are authorized partners allowed to use the ADT symbol and sell installation services, with ADT then doing monitoring. It is possible you get over sold or have issues this route. From our first installation through servicing we've been dealing with corporate ADT directly 800-ADT-ASAP. Our home was pre-wired for service and we had some extra features added. The monthly monitoring has been consistent, and our price each month includes repair service. We've had them out over time to fix things, or replace old smoke detectors and they have always done it at no additional charge, and we've been able to schedule repair appointments same day or next day which is reassuring if you have an issue. They do try to creep up the monitoring fee over time and we've called since we are no longer under a contract, and pushed back saying we would not accept an increase and they will generally hold the cost steady. We have not signed up for the web enabled services. I'm old school, feel it is harder to hack closed loop systems. Since we've not had any quality of service issues, I'm giving 5 stars. read more