this company used to be a real customer service company. i agree with jeremy w. one star is way more than they should have. lousy service lousy phone response and a mouth full of i'm sorrys with no real empathy! read more

Adt is the Worst security systems in America. Alarm system went off today and a rep called and asked if we wanted the police called. Told them yes because we were at work and our small dog was home. My husband raced home from work to meet the police. No police showed up and my husband had to check the house himself. We called ADT to question why police never showed. They told us police is only called if there is a real burglary. How do you know if its a "real burglary "? My husband and I would have to punch in emergency code. We'll what if we're held hostage? No answer! We've been paying for this service for 10 years and no one ever told us this. This company lied and said they were calling the police knowing they were not calling. I don't feel safe in my home anymore with ADT. I will be canceling this service immediately! read more

I have given ADT $5000 in the past 12 years for "service". Since May 11, 2021 I have slept in a chair at the opposite end of my house because my 20 year old keypad will not stop beeping. The ADT website is worthless because my keypad is obsolete and not listed. Nobody from ADT will come to my house to help me. I had to pay a friend to install a new battery which still does not work. I hate ADT! read more

ADT has the worst service! Don't sign up with them! We were at a rental which the contract should have only been 2 years but they had us for 3 and said "sorry can't do anything for you." They are making us pay for 1 full year in a house we are not even living in. Since we want to close the account, we have to pay the full term of the contract that's left. Also, their video camera service is the worst and not reliable. Very cheap quality and over priced. There are much better security services out there that don't take advantage of you. read more

I had been a Protection One customer for both my business as well as my home for over twenty years and then ADT took over Protection One. On June 4 of 2021, an ADT technician was scheduled to arrive and install an upgraded cell service on my system at the office. He arrived in a timely manner and proceeded to do the work that probably took no more than half an hour. I continued working on patients when suddenly police officers arrived asking if everything was ok. Apparently (and later confirmed) the technician set off a silent emergency alarm and failed to notify ADT central that he was working on the system. I received a ninety-six dollar false alarm assessment bill and paid it. After at least three calls, they sent a technician on October 22 to inspect the system to be sure that it was not a system defect and reassured me that once that inspection occurred I would be reimbursed. As of yesterday, December 06, 2021, I have called ADT 10 times and, yesterday alone, four of those calls took place over a period of one hour and fifteen minutes. I was given the wrong contact number three times before I finally reached the proper department and was then told I would have to be on hold until the matter was resolved. I proceeded to tell them to review the matter and call me back later in the day because I had patients waiting. I never received a call back. read more

Terrible customer service, just terrible. I just bought out of my contract and it's the best money I've spent this year. My advice is to skip ADT all together. Do your homework, listen to the masses! I'm sad that Yelp doesn't offer negative stars. read more

I called to find out when the contract ended that my son signed mind you he had just got out of surgery and a door to door adt salesman sold him service he couldn't move, on meds but they roped him into a three year contract (one more paying year for nothing) paying a stupid amount for one camera . Talked to customer service and she wouldn't even negotiate a new plan ugh can't wait til this ends read more

Overpriced, don't actually monitor as promised, lock you into a contract so you are unable to cancel even when they don't deliver their services as paid for. DO NOT USE!!! read more

I have been having issues with my system. I book appointments (unpaid leave from work) then the technician does not show. I received a call from their scheduler apologizing. Presales is great, after sales support SUCKS. Would never recommend ADT. read more

I am giving a bad review because I asked if I could cancel with no charge if I didn't like it. I was told yes as long as it was within 30 days. 15 days in I dont like it. Cameras work when they want so I change routers so called to get that fixed they say normally they charge a 100 per camera...mind you I paid 350 for install. So they said it would be no charge this time. Anyway I decided I will try someone and they told my husband we would have to pay $950 because we signed a contract. So not happy he gonna keep it till the contract ends but Im warning dont get this service. read more

The door to door technicians were very friendly. After becoming a first time homeowner, it was nice to get a security system. The first technician named Andrew got me set up with some great deals. After owning the system for two years, I am very satisfied. When the alarm was accidentally tripped, the ADT line called my phone immediately to make sure I was safe. The technician who stopped by today (I think his name was Ashanu?) was very nice and professional! He answered my questions and was not pressuring me to purchase anything more. He seemed genuinely interested in my thoughts of the system. I only gave 4 stars due to the required 3 year contract that you may not be aware of unless you read the fine print! Overall, very satisfied. read more

They installed a camera doorbell less than a month ago and I haven't been able 2 use it NOT ONE SINGLE DAY and they said it's just bad internet connection in my neighborhood (which is not there fault nor mine) but instead of doing the right thing and taking there equipment back they STILL say I have 2 pay the 75% so now I'm getting a lawyer cause I held up my end of the contract they aren't. DO NOT GO TO THEM!! I PROMISE YOU WILL REGRET IT!!! read more

I had ADT up north spent almost 3 thousand dollars on a system. Before I moved I asked them to remove my system so I could put it in my new house. They told me I couldn't remove the system .. I paid for it. Didn't matter they said we will give you a new system like the one that I had free. Got to Florida and called them and had a guy come to my house. I told him what I was told sorry we only give a credit. Towards a new system. They lied. I wouldn't trust them at all. Lying read more

I would never do ADT again. Cancelation of a 3 year contract with the new owners taking over the account. and I spent over 2 hours on calls trying to deal with it. The last call is oh you have to wait to the next billing cycle. The house was sold 2/5. the people call to take over the same week. I'm waiting for a billing cycle to get the hopefully $618 credited. I'm not very hopeful. I expected several more hours on the phone to get it resolved. read more

Unethical.......The sales people lie to get your business and the company doesn't back those promises up. We told our sales person we would only be in the house about a year, so we didn't want a two year contract. She told us no problem of coarse we release you from the contract if you are moving. LIE...........$750.00 later for an early termination fee we are released. In the long run they lose I will never give them another dime. There are more ethical companies out there. Comcast charged us nothing to get out of the same 2 yr contract. Comcast will get future business sounds like a much smarter business plan to me but you just can't fix stupid. read more

Absolute worst customer service I have ever experienced from any company. I called with a small technical issue with our keypad. Was only on the phone with the customer service agent for 8 minutes. The entire 8 minutes she got increasingly more agitated with me to the point of yelling at me because I wasn't able to troubleshoot the problem the way she wanted me to. So after 8 minutes and her starting to yell at me I apologized for not understanding how to fix the problem the way she wanted me too and said "I'm sorry you are so frustrated you feel the need to yell at me" and she screamed "I'm sorry you feel yelled at" and hung up on me. the problem never got fixed after multiple calls to customer service and we terminated our service with them. Stay away from ADT unless you enjoy headaches. read more

If I could rate negative stars I would. Installer arrived and tried to install a video doorbell to a 120v circuit. He fried the video doorbell told me wiring was wrong this was dangerous and left me with out a door bell. I signed a contract with a reduced price of 150 bucks. I asked what I do once I fixed the wiring? Installer said oh just call we will come back and install it add to contract. I called electrician and electrician told me installer was an idiot. My doorbell was a open close circuit doorbell that was totally safe. I paid the electrician to install a master transformer and re wire the doorbell for the video doorbell. I called to have the video bell installed and adt wants 270 dollars instead of the 150 they credited. I have spoken to 8 different account reps no one understands and I still have no doorbell. Don't get into contract the service is horrible. read more

I called to get information about their security system and talked to them for 45 minutes before I finally hung up because they wouldn't take no for an answer. Then they continued to call me every hour from different phone numbers so I had to block any of the numbers that they were calling from. Over a month later I got another call today from them from a different number still trying to get me to buy their system. read more

They don't back their word or service!! We have only have them for a week and our service for our cameras have not worked!! You don't want their service they're telling us that we cannot get out of our service. Are alarm went off the other night and I could not even hear the alarm in our bedroom. read more

SCAM....I thought i was doing the right thing by getting alarm service. When the guy came out everything was great. When install happen the lady left wires hanging everywhere. So we had to schedule another install. When they guy showed up he said before he could do the work I need to sign another contract because the billing is incorrect. So I did. Went well. Then I received a alarm fee through my city that I was unaware of. Someone was in my yard and the cameras DID NOT pick them up. However my neighbor could see from across the street and has cameras and that was how I was told. So called ADT again this time they say oh I don't have enough clips. I need to pay more for clips. Ok so I did. Then someone dropped off a package and that 30 second clip was never there. So I called them back again. They say oh it's youre internet. I have wonderful fiber-optic gig speed internet. So I was told 1 year for service. I called my 11th month to make sure I cancel. Now they tell me I have a 36 month contract I was not told that. I'm so mad. I started my service in Feb 2020. I became sick. I lost my job and have had to pay each month. Now thinking my service is almost over I can save some money. Not the case. I just barely started working again threw this pandemic and ADT was no help on a discount, instead im in this contract I cant afford. When I spoke to the lady today she never verified my code word. I just want people aware that this should not happen. If anyone has filed a lawsuit please reach out to me. read more

I dont even want to give this company a 1 star rating but I have to I'm sick of the treatment I'm getting from this company as I write this from the employees and the supervisors not wanting to take my call. I have now been on hold for 1 house and I refuse to hang up until the sup gets their not wanting to take calls ass on the phone with me. I have had nothing but issues from the moment I received this crap you call a security system. It's not been I don't think 2 months abs in already waiting on my 3 rd replacement camera and that one has been sitting at ups for 1.5 week and the last camera I had to fight to get even though that was the 2nd broken piece of crap your sent me and I paid over $310 for my system. I want everyone to understand what they will be getting if they go with your company and I will wait on the phone for the next 2 days for a supervisor if I have because I'm off all weekend and your corporate office will be notified and the representative I'm on hold with right now is the biggest smart ass which of whom doesn't know his head from the hole in his ass either. Because I am a supervisor abs have been for many years driving call center work I know this is unexpected, unethical and if your employees don't want or need this job then they need to find another one. read more

i wouldn't use this company if this was the only company that was left in the world. horrible customer service, horrible customer service, horrible customer service, horrible customer service. i plan on canceling all my services and i wouldn't even start signing a new contract. please be aware that they will lock you for 3 years. do not sign up with adt!!!!! read more

I hate this service and this 3 yr contract they scam you into. The doorbell camera never works when there's someone at your door. It only works once they have left. So forget abt talking to whoever is at the door, forget seeing who's there in real time and they periodically just don't record motion. Its very frustrating dealing with them and all the issues. Time consuming & stressful. When this contract is over, we're done with ADT forever! Will have my own cameras installed. This is a waste of money. read more

I had my house alarm system installed on July 21, 2020. I was given a quote over the phone of $850 of free equipment (lies) and $99 installation (lies). After the technician finished installing the system he said I owed $1,756.28. Yep almost $2,000!! Five days later I called to cancel and they said too late. You only had 3 days. I cannot get a refund and now I am stuck with the contract for 3 years! I was never informed of such imperative information and that is why I feel compelled to let the public know. Please be very careful with what they install "each window sensor is $50" my technician apparently installed 28! 28x50 = $1400 plus $299 for the video camera. False advertisement! Be ware. They leave customers in the dark and that is how they get you. read more

Wishing I could give negative stars. Run away as fast as you can. I spent an hour with a sales rep on the phone. She informed me they could take over my existing system. She also said if I chose the $37 per month plan the existing system would be under their warranty. Lies! She took a $100 deposit to have the installer come the following day and said this would be my total cost. When John arrived he told me the above was not true and wanted to see my system. Everything is plainly marked including all the wires. Doors, key pads, smoke, CO2, etc. He told me how they are the best and no one is better. He told me the system could be transferred to a new home when I move (later his manager informed me the program ended two weeks prior). John then excused himself and went outside for 20 minutes. He called his manager to discuss what I needed and they told me $600 more. Under pressure I accepted and John started the work. He removed the keypads and I interrupted him to ask about the CO2 and smoke detectors. He said they were not included and he didn't know they existed. I explained he looked at my alarm box and they are clearly marked. Again, he went out to call his manager and said good news 1/2 price $450 more. I told him to pack up and get out but I called his manager directly while he packed. I explained fully the conversations with the saleswoman the prior day and with John. We had back and forth conversations for the next 2 days. I agreed I would pay $600 and they would install Tuesday July 21, 2020. No one showed. The following day Wednesday Steve (employee ID# 23755) called representing ADT. We spoke for an hour. He was very apologetic and said he would install the entire system all for free. I would pay for the 2 key fobs I wanted. We set up installation for yesterday July 26, 2020. Anything that is too good to be true, is. Mitchell came. He was very nice. He said that there are no remarks in his work order and there never are. He spoke with his manager for 10 minutes in his truck and returned to tell me they would not install the system. I asked if he would reinstall the two key pads John had removed. He said I should get a few estimates and speak with escalated services. I've had enough with them. Wow! Wow, at an adventure. Under this review you will see ADT responded with a phone number to give them another try. The number is to a sales call center which has no information regarding my situation. This company is the prime definition of bait and switch. Don't let them into your home!!! read more

The technology is decent but they keep raising prices without updating homeowners equipment but the real complaint is that when I went to Simplisafe with better prices and technology ADT took three months to cancel my service and billed me for those months. Rude employees didn't help matters. I'd recommend some other service. read more

I had ADT installed back in August of 2017. I wanted to use Xfinity based on trusted recommendations but unfortunately my older home came with an old ADT system already installed. I had to get ADT in order to get the equipment upgraded to the point where I could get Xfininity. Meanwhile, the salesman who came to my house was pushy and found issues with the system. Then called their very unpleasant customer service number, waited on hold for 15 minutes only to be told that I was going to be charged over $100 because I wanted things changed after the 60 day warranty period that I didn't know existed. Of course, ADT screws you over for 2 years with a contract so here I sit and wait. As soon as the 2 years is up I'll be switching to Xfinity and celebrate not having to deal with this sub-par business. Don't use ADT. read more

Our installer Chris was very friendly and misguided us saying we would pay a lower fee due to COVID 19. Little did I know, once I called ADT about my bill, they knew nothing about it and put the blame on the "sister company" hired to perform the installation. Now they're not answering my calls and talking about a $1000 dollar fee to remove the system. They're rude and unprofessional. I wouldn't keep the system if they paid me. read more

This company is a thief hiding behind a service they claim to provide. Firstly why does it take one month to cancel a service after request. I placed a request over two months ago, they claim the first time I called I spoke to the wrong department who did not send my request for cancellation after the person stated I will go ahead and cancel. They kept sending a freaking bill.. and took no responsible for their incompetence... oh never again ADT. I was on th phone to cancel again and was on for over an hr being transferred to 4 different people, who all claim they are not in charge of cancelling or billing... How hard is it to cancel, they want to keep taking money and I have been paying 60plus dollars every month over 3 years for just the stupid rapid response system... and oh after paying over 2k for the equipments you cannot even take it when you move..I have siri she can do a better job! Everyone I know will get my view on this crappy scam of a company. read more

Have been a customer of ADT at our second home since September of 2014. The alarm system has performed as advertised and the smart phone Pulse app is good for remotely turning on and off the system and monitoring activity. The big problem is cost. My monthly rate when I signed up was $49.99 and less than four years later it is up 29.5% to $64.73 per month. CPI over that same time period in up less than 6%. They take 6% annual price increase like clockwork. Tick tock ADT. Time to shop around! read more

ADT is the worst company I have ever had the misfortune of being duped into using. They have very slick sales and marketing, but from the moment you sign up it is not downhill, but straight off a cliff and then repeatedly knocked about the head. It has been two years of incompetence at every level, with the initial install being messed up not once, not twice, not three, but four times, and then the system failed several times requiring visits from their 'engineers' (I put that term in brackets as they never seemed to know why they were at the job, or how to do what they were meant to do, and were on several occasions extremely unprofessional and aggressive) then I was repeatedly charged for install works that didn't happen, as well as being charged for engineer callouts related to the system not working, and pursued aggressively for not paying these phantom bills which, incredibly, included an entire charge for the whole extra setup of another alarm system, that I do not have and definitely never ordered, as well as exterior visual alarms that were mever installed. The pursuit of these phantom bills went on for over a year and a half, and required several hours on the phone spread over several weeks to be resolved. Oh and they never, after so many visits, removed the previous alarm system, a service they promised me, which I paid for, which i was repeatedly told would happen every time an angineer would visit, but which each time the various visitors would tell me "no, iv not been told to do that" before proceeding to mess up my system further then leave (on most occasions). No one seems to know what is going on at the company, as none of the departments seem to be in any way synced, so every single person you speak to at any point, one needs to start from scratch, which means billing messups and any issue beyond the most extremely basic ones on their end can seem irresolvable. Staff are rude and nonchalant, and seem to be well aware of what a dysfunctional company they work for. I have had faults on my system the entire time we have had it, but I gave up trying to get them fixed because of the stress and time involved in getting any engineers around and fear of further phantom bills and the consequent months of stress, emails, phonecalls and their aggressive letters. At least the alarm turned on, so i left it at that! Anyway, the alarm now doesn't work properly again, and after three days of trying to get an ADT engineer here, having been told two days ago they would arrive 'in the next four hours', which they never did, then told yesterday repeatedly they would arrive, which they never did, then the engineer arriving today six hours after their timeslot, and not fixing the alarm, I'm out. My only worry now is that I've heard ADT aggressively pursues ex customers for bills issued after they stopped being customers with as much zeal as they pursued me for their randomly generated phantom bills. A note that it seems they have paid to pack some online review sites with fake positive reviews. You can always tell by seeing the large number of 1 star reviews that tend to be well explained and realistic, then the countless, slightly weird and banal five star reviews. read more

I've had ADT for 4.5 years. I called to cancel my services today as I'm going with another company that offers more services for less money. I was told as a courtesy we will keep you monitored for the month BUT WE WILL PRORATE YOU FOR THE NEXT MONTH. What? No! Cancel my services now. I asked when my billing cycle ended and he said oh 10 days from now. So basically ADT is charging me $55 plus a prorated amount for 16 days for absolutely no service and I am not under contract and my equipment is paid off (door sensors) for years!! I will not promote them or recommend their services to anyone. They overcharge for basic services! read more

We purchased an ADT system in 2012 and the service has been so poor, the the system so dysfunctional that the system has almost never worked. Whenever it is turned on, it goes off by mistake, and we get angry emails from our neighbors. Despite being able to log into the system using our phones, we are never able to turn off the alarm from outside the house. The ADT staff come to fix the problems numerous times, but another problem quickly appears. This has to be the worst purchase I can remember making. read more

After 18 years using protection 1 alarm co. ADT took over! They switched over to digital from analog, I was never notified so I had no coverage in my art business for nearly 6 months. They said they called every month to tell me , which is a lie. I canceled my service immediately! I ask to be refunded for the un monitored time, instead they sent me a bill for $112.00 saying I owed them. I would not use this company, if you saw our correspondents you would understand. read more

Absolute Trash!! Worst Experience ever! Constantly had a issue with my system, but they said they were monitoring it just fine. But it kept saying an update wasn't downloading properly. Finally got a way to clear it from a friend that works there, and kept coming back. My alarm went off 4 times 0 contact about it at all. Finally I switched to Ring, and removed all sensors, and unplugged everything. I didn't contact them for 2 weeks to see what would happen. They never called, and never checked in to see if everything was ok. Finally I called to cancel and they had on hold for 2 hours on the phone to finally cancel, and had a guy try to haggle me to stay after you wasted 2 hours of my time, and didn't check my system for 2 weeks NO THANKS. Went on their website selected paid all balances owed, and paid it all right then and there same day then get a bill for $7.22 in the mail the following month that I had to pay. Then they start calling me "trying to get my business back" harassing me! Maybe if you cared about it when you had it I woulds till be there! Raised the prices and weren't even watching my system! Do not use them they are horrible it is a rip off scam! The installation is the only positive thing I can say about them their service of 1-10 is 0 no one was watching my home! read more

The service that this company offers is slipping. They continue to escalate their monitoring fees and recently starting charging a trip fee whereas they didn't previously. They actually suggest that you do maintenance by watching You Tube videos also. Very sad in terms of the level of service that they used to offer and yet they continue to increase their prices. I think that it is time for me to start exploring other options. read more

ADT = DECEPTIVE, VERY POOR CUSTOMER SERVICE and OVERPRICED. 2 years into my 3 year contract with ADT I activated my "pet friendly" alarm system with my 10 pound dog at home and was surprised to receive a false alarm notice from the police. Then another false activation I called the 800 ADT number to explain that my alarm was activating. They lowered my bill and told me to contact my sales rep. Since I kept all my paperwork I contacted my sales person who sent a technician and had me contact his sales manager. The technician never looked at the so called pet friendly motion sensor and instead only offered to install a glass break sensor leaving me without motion detection which was a large part of making my home secure. At first the sales manager said "You are under contract for three years you are going to pay" before I could explain my systems issues. He mislead me with false information and wantingly acted as if he did not understand ADT's equipment. After months of continuously calling and texting Ian Crabbe that I went to ADT's website and screenshot the pet friendly sensor demonstrating that the sensor installed in my house is not the same as the pet friendly sensor clearly displayed on their website. Given no other choice he finally cancelled my contract with now less then one year to go. After cancellation ADT began billing for the technician initiated by ADT. They continued harassing through emails for an escalating amount. I found it impossible to contact anyone from ADT's office as no information is listed to provide any assistance. During this I invested in the RING system at a fraction of ADT's cost with far better customer service and equipment. read more

Ineptitude is ADT. Been here for three hours and still cannot fix problem. Stuff is great when it works. When it doesn't good luck getting competent help to fix, read more

The WORST customer service!! Go with a different product. I was on hold for over 2 hours to cancel service and still no answer!! Is this their way to continue charging for an inferior product? read more

Poor service. We called, trouble shoot, they sent a technician and never got the camera to work. ADT still did not give me a refund for a camera service that did not work. read more