I've had ADT for 5 years and I can't believe the BS we've been putting up with since we transferred service to our new house.
First off, the local sales rep called when he got wind of us moving. I said I would talk to my husband and he proceeded to call every single day until my husband finally told him we weren't moving yet, back off.
Then when we did end up moving, we shopped around, and sadly, ADT ended up being the cheapest option.
We were sent a bill for canceling our service at our old house, which we obviously didn't do--we TRANSFERRED service. I called customer service and they assured me the charges would fall off 1-3 days after the service was transferred. Then I got ANOTHER bill, so I called again. They said it could now take 10-12 days. Don't worry!
Then--you guessed it--another bill showed up. This time, they said it could take 30 days to fall off, but don't worry! Never worry with ADT! They are on it!
THEN they proceeded to debit my bank account (one we are trying to close, so we didn't have enough money in the account) a week later, leading to an overdraft fee.
Fed up, I reached out to our USELESS and LAZY local rep. He said I should've reached out to him first. Gee, why didn't I think of that? Well, maybe because the only time this guy was ever quick or responsive was when he was harassing me to buy a new system. Anytime I asked for anything else--for example, when I needed the alarm monitoring certificate for our insurance company--it was like pulling teeth. (I was able to easily get it by calling CS. I'm sure he could've done the same in 5 minutes. But he got his commission, so why should he care now?)
So I had the bank dispute the charges and they got me my money back instantly. Now ADT is harassing me, saying I still owe them money. None of the customer service reps can seem to figure it out (their system is always conveniently down when I call, but don't worry--they'll call me back! They never do).
I sincerely hope ADT gets slapped with a dozen class action lawsuits. The lazy local rep even told me this has happened to a number of people (getting cancellation bills when they transferred service). So if you're one of those people, let's get together and put ADT in their place.
And by the way--their systems SUCK. At our old house, the cameras would always drop offline. They only alert you AFTER motion is detected (what good is that if someone is nosing around my house). The new ADT+ system sucks even worse because I can't delete saved media, and can't seem to find out how to turn off the constant camera notifications without turning off all notifications.
If I could tell my younger self anything, it would be this: DON'T USE ADT. read more