Absolutely -- here's a sharper, tighter version with a more authoritative tone. It keeps the facts,…read moreremoves repetition, and delivers a clean, impactful message that reads well as both a letter and a public review. --- To the personnel at Atlas Fireplace, Our experience with your company began well. Nathan handled both of his visits with professionalism and care, and we appreciated the quality of his work. The fan replacement during the second visit was completed to the best of his ability. During that visit, I asked about adding an Alexa‑controlled relay. After purchasing the relay, I scheduled an appointment for installation. Nathan returned with Spiros K., whom I understand to be his supervisor. Despite multiple attempts, they were unable to install the relay, and the fan began running continuously. They assured me this would be corrected on their return visit, along with installing the plug extension. I purchased the needed plug myself and texted to schedule their return. The next day, I received a message stating they would "pass on installing" the relay due to how it needed to be set up. I responded that the relay was no longer an issue and that I simply needed the fan problem--caused during their visit--resolved. After that, all communication stopped. Multiple messages went unanswered. We paid roughly $900 for the two visits, and I was willing to pay for the fan correction despite it resulting from their work. Instead, I had to hire another company to restore the fireplace, costing an additional $350. Declining to continue with the relay installation is understandable. Abandoning the job without fixing the fan issue is not. The lack of follow‑through and communication is unacceptable. I am extremely disappointed and will not be recommending Atlas Fireplace to anyone.

Found the issue with my gas fireplace. Unfortunate it was pretty old and made sense to install a…read morenew setup. Prompt, clean, a great job by Nathan.

This place is fantastic! I went in for some info and a quote for gas fireplace logs and the staff…read morewas so helpful !

Helping the customer choose the right product for their needs…read more Apparently you must do your research throughly before going into this store. The owner doesn't listen to what you are looking for & sells you whatever is on the floor he's trying to move. He's rude, hangs up on you on the phone when you call about concerns. Treats women like they are absolutely stupid because they come In without a 'man'. I have told everyone I know to never go into this store. Read the reviews, according to the owner the customer is always wrong when given a honest negative review.

Adam and his team at Valor Masonry were fantastic. They did a great job of replacing two steps by…read moremy front potch. The work was done within a couple of days after I agreed with the estimate. I would definitely use them again and recommend them to others.

Great service and excellent communication on when could start project and time to complete itread more

Al is wonderful. He knows what he is doing, he is truthful and honest. He did a wonderful job…read more He figured out and fixed why my chimney had a draft.

They did a great job cleaning my chimney and when I was having a problem with a Smokey smell in my…read morebasement they called me back while they were on vacation to try and help me figure it out and put me in touch with a great mason for some tuck points. Will always use these guys

BUYER BEWARE Horrible workmanship too high of pricing- had to frame the project 2'x, workers were…read moreno show constantly,one worker was relative who was a landscaper terrible atitude kicked my patio door. Made sure he never came back. Workmanship horrible, owners tells you can use more of "brown" fieldstone instead workers used more gray. Workers did not listen to customer. Never cleaned up, so I could my kitchen. Bricks crooked, mantel crooked on one of the sides, when pointing to owner "he said floor wasnt even"ordered incorrect insert logs,the grout or should a say cement is crumbling at the bases/hearth. The other side of FP with a new mantel was taken down 2'xs because of excessive gaps. One worker had to be on one side working and couldnt "touch" the other side of FP of a worker who never showed up.Owner is a "smooth" talker- increased pricing didnt change invoice. Then when it was time to light up the FP, it didn't work! One guy couldnt figure out the problem, then owner came out several times and finally took part of FP apart, found that they didnt build it correctly, workerss forgot to install a baffle inside the exhaust. They never pulled permits with city, remove a gas shut off valve, when house was built, said we didnt need it anymore. What! It took over 3 months to complet the project, neighbors even ask why took so long!

Shores came highly recommended to me and they did not disappoint. They were professional and…read moreresponsive every step of the process. On the day they installed my fireplace it was terrible snowy weather and they laid out tarps through the house where they were working, trenched the lines outside and were very clean and organized. The team was talkative and nice too, explaining what they were doing on the install. Their crew even shoveled my entire driveway to bring everything in and out with the old but the cherry on top was that they shoveled my sidewalk. They took their time, did a fantastic job and I am loving my new fireplace insert! Highly recommend Shores Fireplace and BBQ!

I feel like I've reviewed them when I had the work done - but I don't see my review - so here goes…read moreagain. I used them to tuckpoint and repair my chimney on a bungalow. I was getting water in my house/ceiling and they identified that as the problem. I'd gotten several quotes that were all over the place, theirs was in the middle, but I liked their thoroughness and they had other good reviews. My chimney had eroded because I had gotten a new high efficiency furnace and the company did not install a chimney liner. Art of Stone did an amazing job, the result was a beautiful looking chimney and a new cap on top. I've had zero problems with water since then. I then had someone else put in a chimney liner so the problem wouldn't re-occur. I would recommend.

We hired Art of Stone to inspect the fireplace and chimney in our new home. The gas fireplace had…read morenot been used in ~2 years, and we weren't sure the condition. Will and his crew were prompt, clean and courteous. Will showed me where our existing chimney was basically falling apart (yay old homes!), and explained how he could rebuild it using reclaimed brick that would match the original. He was very thorough in tracing the gas lines through the property to ensure there were no leaks anywhere, and getting gas restored to the fireplace. He also showed me where there were cracks on the fireplace refectory panels, and sealed them to prevent damage. His crew even vacuumed the gas logs so we weren't burning off dust when we lit the fire. Very highly recommend. We hope to use them in the spring to rebuild our chimney.

Had a great experience with Caselli Hearth & Stone replacing/remodeling our fireplace. From Hope in…read morethe front office immediately getting back to us with any questions we had, Joe and Austin who did the tear out and put in a beautiful linear fireplace and Chris, who did an awesome job installing the stacked stone wall, and all are genuinely nice people. Would give more than 5 stars if we could.

Absolutely love the gas log set and new doors! Everyone at Caselli was very professional and easy…read moreto work with and went the extra mile to ensure we were happy. I would highly recommend them!

Amazing deals on vented fireplace log kits. We really like this system. It's simple and really…read morecompliments the space

Very helpful when I was shopping for mantels. Let me know an estimate when it would be in. Then…read morecloser to the date they let me know exactly when it would arrive to their warehouse and ready for pickup

I wanted to support a local business, and my initial experience was promising: Ed…read more(technician/owner) was friendly, responsive, and came out quickly, He diagnosed a pilot issue on Dec. 12, charged $150 for the service call, and said he would order the part and return to complete the repair. That was over two months ago. Despite multiple calls and texts, I have received no update on the part and no timeline for when my fireplace will be repaired. In the meantime, I have had no heat in my master bedroom through the entire winter. I understand parts can take time, but the lack of communication is unacceptable. A simple update -- even a text-- would go a long way. At this point, I have paid $150 and have nothing to show for it. I hope the business will make this right, but I cannot recommend it based on this experience.

Amazing Service! They did a great job cleaning it. Very knowledgeable Everything works great!read more

Have used this company twice in last week . They serviced a patio fire pit table - got it up &…read morerunning for the season. Hard to find anyone to repair these ! Remodeling condo - was thinking in replacing a gas fireplace- to electric- Steve - great salesman talked me out of it. Yeaaaaa had his crew come out - clean- check 2 of them. They look brand new ! Not cheap- but get what you pay for

We're adding a room and decided to include a gas fireplace. After looking at a number of companies,…read morewe decided to look at Motown Fire and see what they had to offer. They had the type of fireplace we were looking for and gave us some good information. When we were ready to order, we went ahead with Motown. They were on time and did a superb installation. We highly recommend Motown. Another advantage we like us that they service existing fireplaces as well.