Absolutely -- here's a sharper, tighter version with a more authoritative tone. It keeps the facts,…read moreremoves repetition, and delivers a clean, impactful message that reads well as both a letter and a public review. --- To the personnel at Atlas Fireplace, Our experience with your company began well. Nathan handled both of his visits with professionalism and care, and we appreciated the quality of his work. The fan replacement during the second visit was completed to the best of his ability. During that visit, I asked about adding an Alexa‑controlled relay. After purchasing the relay, I scheduled an appointment for installation. Nathan returned with Spiros K., whom I understand to be his supervisor. Despite multiple attempts, they were unable to install the relay, and the fan began running continuously. They assured me this would be corrected on their return visit, along with installing the plug extension. I purchased the needed plug myself and texted to schedule their return. The next day, I received a message stating they would "pass on installing" the relay due to how it needed to be set up. I responded that the relay was no longer an issue and that I simply needed the fan problem--caused during their visit--resolved. After that, all communication stopped. Multiple messages went unanswered. We paid roughly $900 for the two visits, and I was willing to pay for the fan correction despite it resulting from their work. Instead, I had to hire another company to restore the fireplace, costing an additional $350. Declining to continue with the relay installation is understandable. Abandoning the job without fixing the fan issue is not. The lack of follow‑through and communication is unacceptable. I am extremely disappointed and will not be recommending Atlas Fireplace to anyone.

Found the issue with my gas fireplace. Unfortunate it was pretty old and made sense to install a…read morenew setup. Prompt, clean, a great job by Nathan.

Al is wonderful. He knows what he is doing, he is truthful and honest. He did a wonderful job…read more He figured out and fixed why my chimney had a draft.

They did a great job cleaning my chimney and when I was having a problem with a Smokey smell in my…read morebasement they called me back while they were on vacation to try and help me figure it out and put me in touch with a great mason for some tuck points. Will always use these guys

Why I won't go anywhere else. Fireplace insert..... Had a…read moreissue with my transmitter and receiver, what was going on that I could not figure this out. Recently replaced the batteries of both, which calls for a learning of the system. Which I did and still nothing. Calling the store and prepared to have a service call to house I was walked through a issue with the manufacturer and their shitty directions. The gentleman today k ew his product and I am now a warmer and happier person. Problem solved.

This place is fantastic! I went in for some info and a quote for gas fireplace logs and the staff…read morewas so helpful !

Just incredible. Bourlier's is your one stop shop for all things BBQ and Fireplace related. The…read morestaff are incredibly friendly and helpful. Where they really win is inventory. Everything from high end lump charcoal (hard to find in the area), great wood CHUNKS for smoking meat, grill accessories, and tables. The meat rub/spices collection is top notch. The Big Green Egg accessory inventory is probably best in Michigan. If you are a BBQ hobbyist or Big Green Egg owner, Bourlier's should be your only stop in South East Michigan. The staff clearly love what they do and are always sharing grilling tips. When I come in, they remember what my previous purchase was, ask how it went, and are continuously sharing other customer input/tips/tricks.

Amazing deals on vented fireplace log kits. We really like this system. It's simple and really…read morecompliments the space

We're adding a room and decided to include a gas fireplace. After looking at a number of companies,…read morewe decided to look at Motown Fire and see what they had to offer. They had the type of fireplace we were looking for and gave us some good information. When we were ready to order, we went ahead with Motown. They were on time and did a superb installation. We highly recommend Motown. Another advantage we like us that they service existing fireplaces as well.

Have used this company twice in last week . They serviced a patio fire pit table - got it up &…read morerunning for the season. Hard to find anyone to repair these ! Remodeling condo - was thinking in replacing a gas fireplace- to electric- Steve - great salesman talked me out of it. Yeaaaaa had his crew come out - clean- check 2 of them. They look brand new ! Not cheap- but get what you pay for

I recently purchased a Fyre brand log and burner set at Shores Fireplace location in Lake Orion. I…read moreneeded a propane gas burner for up North and I was doing the install myself. I had a lot of questions and I got a lot of great answers. I don't remember the salesperson's name but, she was great. My daughter and I found the log set we wanted on display which really helps when deciding. They had the propane burner in stock, other stores required you to order one. I just installed the set today and it is beautiful, very well engineerd with great instructions, Frye offers a great selection and a great product. The price was good, less than Amazon and this is not a product you want to blindly order online. You need technical help like provided by Shores. You want to be able to be sure you are buying what you had in mind for a log set. I highly recommend Shores Fireplace, Lake Orion.

BUYER BEWARE Horrible workmanship too high of pricing- had to frame the project 2'x, workers were…read moreno show constantly,one worker was relative who was a landscaper terrible atitude kicked my patio door. Made sure he never came back. Workmanship horrible, owners tells you can use more of "brown" fieldstone instead workers used more gray. Workers did not listen to customer. Never cleaned up, so I could my kitchen. Bricks crooked, mantel crooked on one of the sides, when pointing to owner "he said floor wasnt even"ordered incorrect insert logs,the grout or should a say cement is crumbling at the bases/hearth. The other side of FP with a new mantel was taken down 2'xs because of excessive gaps. One worker had to be on one side working and couldnt "touch" the other side of FP of a worker who never showed up.Owner is a "smooth" talker- increased pricing didnt change invoice. Then when it was time to light up the FP, it didn't work! One guy couldnt figure out the problem, then owner came out several times and finally took part of FP apart, found that they didnt build it correctly, workerss forgot to install a baffle inside the exhaust. They never pulled permits with city, remove a gas shut off valve, when house was built, said we didnt need it anymore. What! It took over 3 months to complet the project, neighbors even ask why took so long!

I wanted to support a local business, and my initial experience was promising: Ed…read more(technician/owner) was friendly, responsive, and came out quickly, He diagnosed a pilot issue on Dec. 12, charged $150 for the service call, and said he would order the part and return to complete the repair. That was over two months ago. Despite multiple calls and texts, I have received no update on the part and no timeline for when my fireplace will be repaired. In the meantime, I have had no heat in my master bedroom through the entire winter. I understand parts can take time, but the lack of communication is unacceptable. A simple update -- even a text-- would go a long way. At this point, I have paid $150 and have nothing to show for it. I hope the business will make this right, but I cannot recommend it based on this experience.

Amazing Service! They did a great job cleaning it. Very knowledgeable Everything works great!read more

When Will & Eddy inspected my chimneys they found that the collars had deteriorated and were…read morecrumbling away. They quoted $400 to do a 5000 psi wash off of the Fireplace collar and replace it with mortar reinforced with a fiberglass mesh. Similarly, they quoted $175 for the Furnace collar. On top of the Fireplace chimney they placed a stainless steel chimney cap with a lifetime warranty. As you can see in the photos, their work is top quality and very professional. Total for this work was $824. I recommend Art of Stone for ALL of your chimney repairs and maintenance.

Sought out Art of Stone for a chimney sweep and inspection, and their inspection showed some…read moreconcerning deterioration that they were able to fix within a few weeks. Very helpful professionals that were able to get to us in a timely fashion. Really satisfied with the speed and craftsmanship of their work.

I called them right before the heatwave, and they started texting and diagnosing the issue via…read moretext. I was able to get the owner, Tim, out in less than 24 hours notice, and he already had the presumed replacement items for my issue on the van with him. Diagnostic, install, and general checkover were done in less than 2 hours, and also less than $300. A major win in my eyes. Tim was great, personable and also took the time to explain what he was doing so I could have an understanding of why the specific repairs were necessary etc. 11/10 recommend. I'll be calling them again in the fall for furnace and AC maintenance.

We just had a replacement ac unit put in today! He came out same day (yesterday) to do a check on…read moreour old unit and found it needed replacement. Tim and his son were here first thing this morning to get the job started! Very professional and knowledgable and explained things every step of the way. Very fair price! Our job was complicated due to long lines from the unit to the furnace. They handled it beautifully. I would definitely use them again and refer others!

Joe and his team did an amazing job with the work they did at my house. My house had a…read morefloor-to-ceiling brick wall that surrounded our fireplace along with a hearth that extended out into the living room. My family knew that we wanted to remove the hearth and modernize the space but weren't sure exactly what would look best. Joe was patient and very informative with all the services and products he could offer and what would go best with our space. In the end we ended up removing the hearth, refacing the entire brick with a more modern stone, replacing the old log set fireplace with a modern fireplace insert, and adding floating shelves to go along with a new mantel. It was a lot of work and the installation and renovation work went off without a hitch. Everyone on Joe's team is very professional and we now use our new fireplace everyday and the stone work is definitely a focal point of the house. If you're looking to have stone work done or just looking to get a new fireplace, definitely look no further than Caselli!

Had a great experience with Caselli Hearth & Stone replacing/remodeling our fireplace. From Hope in…read morethe front office immediately getting back to us with any questions we had, Joe and Austin who did the tear out and put in a beautiful linear fireplace and Chris, who did an awesome job installing the stacked stone wall, and all are genuinely nice people. Would give more than 5 stars if we could.