My hair is naturally red and I came in with dark red dye grown out. I asked Jasmine if she could remove the dye so that all my hair would match my natural color. I wanted my hair to be all one color so that I can use overtone a color depositing conditioner all over my hair and it would be even. She must have left the bleach on too long because the bottom of my hair was lighter than the top of my hair . She offered me to come in the next day and get a toner which would be $60 on top of the $400+ I already paid. If I knew it would be 4 plus hours and over $400 for her to mess up my hair this bad I would have never came in. I feel like if I'm paying that much my hair should be absolutely perfect. I'm giving the place 2 stars because she gave me a really nice hair cut. The picture is after I used overtone but you can still see that my roots don't match and that is what I came in for. read more