So happy to have found Allie Bunnell. Unfortunately, for her, I came to her needing a serious color…read morecorrection from someone who really messed up my hair. She did an amazing job getting all the yellow/brassiness out. I've only been twice to her but couldn't be happier. And honestly, this is the first person that has done/styled my hair that I leave and LOVE the way she styles it. For whatever reason, "styling" I've never had luck with, with hairdressers (which isn't that big of a deal)...until now!

I came here yesterday to have a hair cut. My stylist is named Ashley, and she did an amazing job! I…read morehad 12 inches cut off to be donated. Ashley did a great job in talking me through her process and got my hair ready. She is usually very busy, but made room in her schedule in the evening to cut my hair. I felt very comfortable and confident in Ashley's skills, and I'm glad I came here to get my hair cut! If I was staying in Salem, I would definitely come back.

I have tried 3 different salons since arriving in Salem and have been less than satisfied with the…read moreresults UNTIL now! Today was my second men's haircut with Kecia.. She did a fabulous job both times. The cut was uniform and at the exact and right length. She is very personable and pleasant and her shop has quite a good atmosphere. Her pricing is reasonable. I have finally found a home! I highly recommend this salon in West Salem!!

My favorite hair experience! Willing to drive down from Portland to continue coming here.read more

This place is great! I had my second haircut with Kelsey today and once again I look fabulous. I…read morealso had my hair washed by Kylie and she nearly put me to sleep! I've noticed both times now that a lot of other girls in there are getting extensions (that look amazing, btw) and full dye jobs, and everyone seems to be happy and looking great. I'm not a hair girlie but I've had enough basement bleach jobs to know that it's better to pay and leave it to the professionals. Max & Ro has professionals and I'll never go back to the basement again! 10/10 highly recommend.

Went in to get my roots done and a cut and ended up being told I needed to leave because I was ill…read more When I arrived I was offered a water and sat in the chair. I was asked what I wanted done. After explaining the stylist cut one side of my bangs and put 2ish foils in my hair at this point I asked to use the restroom because I felt unwell all of a sudden. I was only in there for about 5 minutes. Enough time to allow the unwell feeling to pass. When coming out of the restroom all the hair stylists were gathered at the front desk talking until they saw me and got very quiet. I felt intimidated and that it was very rude. Quite unprofessional if you ask me. At this point my hair stylist came up to me and said she wasn't going to be continuing with my appointment and that I still have to pay for the all services I scheduled for. Not even asking if I was okay or felt well enough to continue. No concern or compassion for how I was feeling. It felt very cold and money hungry. I was fine and able to continue the appointment, but she already made her mind up about me and that she was going to cancel the appointment.She then rinsed my hair out and cut the rest of my bangs to make it even but my hair was still wet when I was directed to the front desk to pay for the services I ordered but, again, did not receive. She then said when I was feeling well I can come back and reschedule another appointment (which would mean paying AGAIN) Leaving with wet hair was humiliating. I have never been treated so poorly. Here's their policy (copied from their website) Cancellations - A minimum of 48 hours is required to reschedule or cancel an appointment. There is a rebooking fee if the cancellation is done within the 48 hour window. Deposits - Some services require a non refundable deposit prior to booking. Pricing - Prices are based on stylists experience and are subject to changes. Damaged or misplaced belongings - We are not responsible for items left behind or for damaged clothing/jewelry due to a salon service. A robe will be provided at your request to protect clothing. Refunds - Due to the nature of the business, we do not offer refunds on services rendered. It wasn't a cancellation. I didn't pay a deposit. What they charged me was not a "change due to the stylist's experience" I'm not asking for a refund on services rendered. The stylist chose to cancel the appointment. The stylist charged me for what I initially scheduled the appointment for and left me with wet hair. To top it off I wasn't feeling well. I then called to express my dissatisfaction with my experience in hopes that it would somehow be made right. I was told that just this once they would offer me an appointment of their choosing and that I could not be late. No grace, just this is what you get. Take it or leave it. I accepted this "oh so gracious offer" simply because I didn't want to just waste 356 dollars. Of course as I was on my way to the appointment I was held because of a car accident. I then called Max and Ro to explain the situation but because they were overbooked there wasn't room for being late. I was FIVE minutes away. Their reply? Okay we will cancel your appointment. I asked if they could get me in at another time. I was told no. That was it. That was my chance. They didn't have to help me. What hurts the most is how dismissive the experience felt. I expected to be treated with care and respect, but instead I walked out feeling unseen and taken advantage of. I hope the salon takes this feedback seriously and remembers that clients deserve to feel heard and appreciated, not dismissed and disrespected.

Great Salon. Great Location. Super friendly talented stylist's. I've had a couple different…read morestylist cut my hair and all have been fantastic.

Anthony is personable, creative, and was extremely helpful with my stepmom. He is talented both in…read morethe Salon and other ways. Thank you Anthony. We need to get back in right away!

Cyndie is wonderful. she has been doing my hair for a couple years. she is great at doing my hair…read more My blonde is always fresh looking and never needs to be toned in between appointments . I highly recommend coming to this salon. Great atmosphere and everyone is so friendly.

We called on a Tuesday to see if they had any availability for that day. Sherry had an appointment…read moreat 3:30. So we came in and showed her what we wanted and we were in and out of there quickly. Thanks Sherry!

I have been going to Andrea for my hair for about 4 years now and she has never steered me wrong!…read moreNot only is she excellent at her job, but she is also a great communicator and very fun to talk to. If you're looking for a stylist who is speedy, high quality, and very reasonably priced, Andrea is the way to go!!

I went to Andrea to save my hair from a recent hack job by another salon. I asked for a shaggy…read morepixie cut and it was completely butchered. Andrea was able to salvage my hair and restored my confidence in the process. Take it from me, skip the cheap cut at another salon and go directly to Andrea! She is professional, efficient, and precise. Thank you, Andrea.

Christiane is amazing ! She really knows what she's doing. I am honored to have met her.read more

Just moved here from out of state and looked up a salon that can do my hair . Called up Sanders…read moresalon and Christine had helped me out . She was very nice over the phone and got me an appointment after hours on which I found to be extremely helpful..When I arrived to my appointment I was greeted with a smile and felt very welcomed .. Now that I've have a few days with my hair done (Crochet) I've gotten so many compliments . I can't explain how happy I am with the results. I'd definitely would Reefer my friends here .

I am a professional chef,who was looking for a professional hairstylist, walking through the…read moreparking area I saw a sign that said Barber shop,and the superclips store,I chose the clips store,and glad I did.i explained to Galena my situation about my job.she seemed very confident about what I needed,and low and behold she was right on with her vision,I was so pleased I found someone who new the style I desired.i went to work,and received a few good compliments that gave me inspiration to feed my clients with the same attitude,I finally found a stylist that delivered on her consultation, and I walked out with a smile, and met my stylist I've been searching for,where ever Galena is working,I will find her and look forward to seeing her again, hairstylists,are like good chefs, when you find one that understands your needs, every visit becomes more and more enjoyable,thank you Galena, until we meet again

It's been many months since I've been here but my daughter, D., wanted to get a haircut so we…read morestopped in last week. The stylist, Maria, looked at my daughter's hair ("D." is half Samoan) and said,"I used to work in Cali and have lots of experience cutting black girls hair." This woman went on to yank a brush roughly through D's hair as she went on to say that most stylists in Salem would take one look at D's "black girl's hair" and refuse to cut so it would be best to just come back to see her. D's money fell out of her pocket onto the floor so she leaned forward to pick it up. Maria grabbed the apron/smock that was tied around D's neck and pulled backwards, instructing D to sit up. This resulted in D getting choked a bit. At this point, I was starting to wonder what Maria's problem was. We had asked for hair thinning and long, angled bangs. Maria thinned D's hair and when D asked that it be thinned more, Maria used the thinning scissors about 2 inches from the scalp. Now, I'm no hair stylist but it seems to me that if you cut very curly, kinky, frizzy textured hair that short it would just curl up and stick out, right? Then Maria chopped D's bangs. It was awful. I have pictures of the uneven, choppy, and very ugly job. D. paid and left then sat in the car with me and started crying. She felt so horrible about both the way her hair looked and for being told that no one would want to cut her "black girl's hair". Since Maria had given me her card with her cell number, I called and spoke to her when I got home. She apologized and said she would refund my daughter's money the next day. I took D. in the next morning and Maria handed us a refund as soon as we walked in. I thanked her for the refund and told her I still needed to speak to her. She had a customer in her chair but I had to let this woman know that what she said, how she treated my daughter, and how badly she cut D's hair was just so wrong. She did apologize repeatedly to my daughter although she insisted that she did cut properly. I thanked her for apologizing to my daughter and then left. I am posting pics so you can all see what I am talking about. The pic on the left is after Maria cut D's bangs. Pic on right is after my friend, who is not a stylist, trimmed and cleaned up Maria's work. I would caution anyone with non-Caucasian hair from getting a haircut from this person. This was a very bad experience for my daughter.