My boyfriend Michael R brought designer bags here to get cleaned and I honestly would not…read morerecommend. We were never quoted a price, ended up paying over a thousand. (which fine, they're designer, I get it) but then it took FOUR months to get them back. Four. Every time we called, she would say she'd check on them and call us back... and never did. We always had to follow up ourselves. No updates unless we chased her down. The craziest part -- we were waiting on 3 specific bags and when I called, she said "we don't have any more of your bags." Excuse me?? Thank goodness I had photos from the day we dropped them off. Once I described them, suddenly it was "oh yes we have them, they're in processing." Processing for weeks. What does that even mean? No clear explanation, no transparency, just vague answers. For how expensive this was, the communication and turnaround time were beyond disappointing. Designer service price with zero luxury-level service. Definitely not worth the time, stress, or money. Chat gpt how to clean designer bags and save your money.

Never sent me a text when my dry cleaning was ready for pickup. Also took 5 days for them to…read morecomplete 3 items of clothing. Associates in store were not very helpful. Will not be returning. Go elsewhere for dry cleaning needs.

Good price. Kind friendly service. Quick dry cleaning. I'll definitely use them again.read more

In March of 2022, I had to Leave Dallas in a hurry due to my Mom's stroke…read more Well, I forgot I had put a couple of items in the Dry Cleaners. I hadn't been back since. I figured the items were long gone... I made a trip back to Texas to take care of some business I thought I would take a chance and see if Frank @ Sterling Cleaners would still have my items.... Guess what? He did... I almost cried. Best Cleaners around. Frank, you definitely made my day!

Love this friendly neighborhood dry cleaner and laundry! It's located in a weird looking strip off…read moreof Ross, but inside, the place smells delicious of detergent. I dry cleaned my winter coat here, and I received it back the next day perfectly clean and fresh. They even gave me a small first visit discount without asking! Will be back with all of my dry cleaning!

Great service, easy in and out. Way more economical then the major detergent brand near byread more

When I was a little girl, my grandmother taught me the importance of showing kindness to and…read moreconnecting with your community. She also taught me that the true artists, the ones who have been in their profession for generations of families and years of development, are worth the cost of their skills and expertise. I Googled a tailor that could alter some fast fashion clothing that I needed for work the next week. When I stopped into this location, they instantly welcomed me and didn't judge my cheap material for one second. A few clothes pins and chalk markings later, my pieces were ready to snip and stitch and I left feeling valued and respected. Today, when I got my items, I felt like a distinguished woman. These clothes, shot out by the thousands in a one-size-fits-all format, suddenly wrapped around me in the right areas and highlighted the best parts of me, as if these were made just for me. The wonderful people here adjusted things I didn't even know needed it. Luckily, they're stuck with a lifelong customer and I hope people, both near and far, come here to get their pieces altered/tailored for any and all events.

I had some patches added to a leather vest and they did it exactly how I asked and did a really…read moregood job. I will also highlight I came in Monday with a last minute addition and was able to pick it up yesterday. Great service

We have gone to Pioneer Cleaners for about 17 years. They always do a wonderful job & the staff are…read moretremendously friendly.

It should be illegal for this company to offer alterations!! Not only do they NOT know how to sew,…read morethey DON'T even realize they DON'T know how to sew (see pics). I was charged $75 upfront! When I requested my money back with the experience of the cost for them to sew a button on and the poor hem job, I was offered $20!!!

Great service. Moved with them when they relocated. Will…read morekeep using them as long as I need my shirts clean.

They provide next day service if you drop the clothes early on the week & during the day. I like…read morethe way they clean and press. My questions always go answered. Besides service what I like the most is their system. They send an email when the clothes are ready. The email system helps because I can even see my history & pay through there. Prices are fair compared to the quality they provide! Starched jeans are always extra starched!

The lady who runs this place is truly amazing. Great professionals over here! Hyper see a lot of…read morebusiness with them here in the future. They do more than dry cleaning, they clean shower curtains, they do drop and fold laundry, etc! GR8 place!!! GREAT PRICE!!

Unauthorized Alteration Charges - Warning to Customers…read more I am writing this review to warn the public about the deceptive billing and unauthorized service practices I experienced at this business. ***Below is a photo of the receipt from Knox Cleaners. The male employee marked TWO items for dry cleaning and ZERO for alterations. It also reflects the date - 08/08/2026.*** On Aug. 8, 2026, I took two garments to Knox Cleaners strictly to receive a price quote for potential alterations. The other two garments were for dry cleaning. I made my request very clear to the male employee that day and via phone on Aug. 10, 2026. On Aug. 13, 2026, Mia told me that alterations had been completed. I told her that they did so without my consent and never gave me a quote. Subsequently, Mia and her mother, Ericka, demanded full payment for the unapproved work - $20.00. Note that on Aug. 22, 2026, I was forced to pay $23.22, not $20.00 like both women originally stated. Additionally, the $15.68 that I paid for the dry cleaning was also charged to my credit card in bath faith because a few minutes after I left that place, I realized that they failed to give me the black and gold belt that I left with the black blouse that I wanted dry cleaned. Knox Cleaners may have engaged in malicious conduct by depriving me of the black and gold belt because I told Ericka that I was going to call the police and report them to the Attorney General's office. They may have done this in retaliation. Key issues with this experience follow below: No Authorization: Work was performed entirely without my signature, verbal confirmation, or consent. While I left the clothes on their counter and Ericka failed to answer the calls and texts regarding my request for a quote, that did not mean that I authorized them to proceed with alterations. See photo of receipt below. Refusal to Honor Quote Request: A request for a price estimate was treated as an immediate order. Knox Cleaners is liable because Ericka executed dishonest and deceptive practices when she said that I "left the clothes there" after previously admitting that she received the texts from the male employee on Aug. 8th. If that is that case, it follows that she intentionally failed to provide me with a quote. Their bad faith practices benefited the business when I was forced to pay them for something that they are not entitled to by law. Ericka told me that she "tried" to work with me - she contradicted herself. If she truly believed that when I left the clothes thereby authorizing alterations, she never would have allegedly contacted the owner of Knox Cleaners to see what could be done. Ultimately, I was unwilling to negotiate with them because demanding payment for unauthorized services is illegal. Unfair Billing: Under duress, I was forced to pay for services I never agreed to just to get my property back. I had to call the police, who showed up as a stand by. Scope of employment: Ericka engaged in deceptive actions when she first denied receiving a text from the male employee when I requested a quote for alterations. Her conduct falls within the scope of her employment because she communicated with me from the business phone about a disputed transaction. Likewise, the conduct of the male employee and Mia falls within the scope of their employment because I told them both that I only wanted a quote when they were both at work and on the clock. Thus, the owner is vicariously liable for the actions of its employees. Be extremely careful if you come here just to ask for a quote. Get everything in writing , or take your business to a transparent, honest, and ethical dry cleaner that upholds consumer rights, and follows proper authorization protocols. On the receipt, write that the payment is "under dispute for unauthorized services." Dispute the charge with your bank/credit card company. Next, obtain an incident report from the police. Finally, report them to the AG's Office and the BBB should something similar happen to you.

Bad bad and just bad!! That guy that work here's take Breaks…read morenonstop!! Every time I come the store is closed!! This is beyond ridiculous

Always took my dry cleaning there for almost a year. A regular customer as I live in the…read moreneighborhood. At the beginning of 2020 I picked up an 800 dollar sweater I got from Nieman Marcus and it was shrunk so small the bottom of it wouldn't go past my belly button. Could barely get it on or over my arms. When I took it back and said they clearly washed it instead of dry cleaned it, or did something else to it, they said they would put it in their stretch machine. I said I would still like to talk to the owner about this and they said I would get a call from the owner and I never did. Well then Covid hit and then I got stuck overseas as well so I couldn't pick it up until early fall. I finally got back, tried it on, and it was still two sizes too small and they said too much time had passed. I reminded them that the situation was remedied in time, it was already put through the stretcher within days of them shrinking it, I just couldn't pick it up until later because of Covid and being stuck overseas. They told me the owner would definitely call me and I have never received a call. I was going to go back in there and complain but now I'm just going to have to deal with the fact that they ruined an $800 sweater and have no care to fix it. I'll be telling all my friends who use this place to beware. What they did was just plain wrong. Very unfortunate and it really angers me.