I wouldn't have imagined taking time out of my day to write a 1 star review about a dry cleaner, however, my experience this past week with this store was bad enough to warn you to find another dry cleaner in the area. The day before, I brought in two white lab coats and a t-shirt. I told him I needed the t-shirt dry cleaned but just needed the lab coats pressed. He said no problem and they would be ready on Monday. I asked if the was any way he could have them sooner and he replied "Yes I can rush them for you, no problem." Great, I thought I really appreciate your response to my urgency. I go to pick them up the next day and the bill was $35. I asked why it was so high and he responded that (1) just pressing is the same price as dry cleaning and pressing and (2) I asked for a rush so there was a "same day" charge.
I asked him why he didn't make me aware that the price was the same whether I had it cleaned or not, and he pointed to a complicated pricing matrix laminated on the counter and told me I should have read the prices. Of course I would have had them cleaned as well if I was paying the same price! Secondly, he said I asked for rush service and there was an extra charge for that (which is reasonable), however, HE DIDN'T TELL ME THAT! I believe he purposely responded to and phrased his response to my question to make me think he was extending me a favor. Never once did he mention there was an extra fee for the favor he offered.
I could have asked for detailed pricing line by line before I left, sure. But I figured one dry clean and 2 irons, even if they weren't a cheap shop, it would be fine. He was belligerent and defensive and not once did he say "I'm sorry for the confusion, I should have been forthcoming with the pricing when you dropped off." I wasn't even looking for a discount, rather an acknowledgment that the way he's doing business is not forthright and definitely not a recipe for creating loyal customers. A simple "I'm sorry, you're right, I didn't mention that to you, can I give you a free rush service on your next order?" Remorse doesn't cost a thing and it fixes a lot.
I DO NOT RECOMMEND this business. There are a ton of other stores in the area within a mile of this place. read more