For $75 an hour we rented a school bus to take us around Cooperstown for the day. This included 3…read morebreweries and a vineyard. The peace of mind that 18 of us had while visiting out of state was worth the price in itself. Just keep saying to your self it's cheaper then a DUI. When you divide it up amongst your group its a no brainer. Our driver was awesome, wherever we wanted to go he took and waited for us. Just know they start charging you from when the bus leaves the port until it is returned. If your doing a group tour of the local breweries, Make sure to look them up. They also offer other buses in their fleet. A+++ Birnie!

I was highly disappointed with this company for many different reasons. We were a party of 8 women…read moregoing for a ladies wine weekend and planned to go for a few wine tasting. We asked for a bus to accommodate our size party and requested a bus with a bathroom. The organizers of our trip booked the bus for 9.5 hours and sent our itinerary to you ahead of time with the hopes of the driver having it. Well, the driver (Jason) while very nice, was about 30 minutes late for pick up. Didn't have any itinerary, had no idea if the bus had a bathroom and was unaware of how to operate the radio. Every winery we left he turned in the wrong direction to go to the next place, having to turn around everytime. We also did not feel that he was a confident enough driver for the mountainous roads. When the trip organizer called (Dave) they were given $200 as a refund for the 1.5 hours we returned home early, but that was it! After paying $1800, being set back with all of our reservations, having to be the drivers GPS, and not being able to fully enjoy their time that day! UNACCEPTABLE!!!!!! I recommend finding another company as they are unprofessional and did not at all care about the service they provided to us that was subpar.

From the owner: Here at Coachmaster Transportation, we have a vehicle for any occasion. Whether it's business or…read morepleasure, you can always count on us and our drivers to provide the best possible transportation around. From buses to a SUV, we will always be on time and our vehicles will be clean for you. If you and friends are considering spring and summertime wine tours, or you just want to ride in style, please call us today.

The price of OPT is $1.25 now, used to be $1.00 per ride when I first came here. The buses are not…read morethe newest, shiniest things. The bus drivers can be friendly, not all of them are though. Can't blame them after dealing with really rude college kids, especially on crazy nights out. The University bus loop comes around very frequently and you can go anywhere within 30 minutes. After 5:30pm, the bus stops going to the main bus stop. On Monday-Saturdays, you can sit in the OPT main office to wait for your bus. The Cooperstown comes every 2 hours on Saturdays. And the Southside bus only begins running at 12 noon on weekends and stops running at 5:30pm. It would be fantastic if there could be a Southside bus that runs later into the night for people that have stuff to do during the day. There is a bus tracker app so you don't need to stand in the cold waiting for a bus!

I am appalled at the service of the bus company the bus never comes when it's supposed to and I…read morehave been waiting for over an hour it is truly disheartening to have this happen within this lovely community. The app is never right

This is one great company. Have taken over 20 day trips with them and they have exceeded my…read moreexpectations every time! Do your self a favor and book a trip with this company!

My son is a freshman at Suny Oneonta and uses this bus line to travel back and forth to Long…read moreIsland. When booking the trip, the women who handle the reservations are very pleasant to deal with. So far everything has been great. No complaints at all.

Great service! Enzo was very easy to work with and Don was great. The vehicle was perfect for what…read morewe needed. Will definitely use on our next trip to Seneca Lake.

My family and I are from out of town and wanted to visit Niagara Falls so we called Enzo on short…read morenotice, after reading such GREAT reviews on Yelp and Google, and asked about availability for a day trip to Niagara Falls the next day and thankfully he had a spacious Black Suburban available so we booked it right away! He made the booking process incredibly easy and was fully transparent about pricing and policy (was not surprised with any hidden charges even at the end of the trip). He picked us up right on time at our hotel and offered us bottled waters and some restaurant recommendations around Niagara Falls, which was so considerate! We are out of town so we did not really know the area very well so his recommendations made it SO much easier for us to enjoy our trip without any added hassle. He also graciously made any stops we requested despite it not being on our official itinerary. We were so highly impressed with Enzo's professionalism and character that we asked if he was available the next day but unfortunately he was fully booked (AND FOR GOOD REASON!). My family and I all agreed that this day spent with Enzo in Niagara Falls was the highlight of our trip. Definitely the best limousine and transportation service I have ever used and would highly recommend to anyone! I live in NYC but will definitely be making a trip back out here for a wine trip per Enzo's recommendation and will ONLY be booking Imperial Limousine & Transportation!

I took off a star because this bus company lags sometimes.... had to wait about 20 minutes before…read morethe bus came. Depending which bus you get, you can have an old grimey one or a nice decently clean one. I've taken trailways a few times, they always get me to point A to point B alive and that's all that matters. :)

It can be nightmare-ish here…read more During breaks, college students flock home and Trailways is always (over)packed. There have been several incidents where I've heard stories that sound like nightmares. I haven't had horrible experiences here, but I can't say that service is excellent. You're in a town where there is no competition, so don't expect much. I came here with a ticket Trailways mailed me after writing to them about their bad customer service back in NYC and this location was about to turn it down and tell me they cannot accept it. Hm. You must buy tickets in person in order to receive student discount. There are many snacks, notebooks, and sudoku books in this trailways for in-ride entertainment. Everything is decently priced. I'd suggest getting snacks that look like they've been flying off the shelves (like their strawberry Poptarts) because there are some things that look a bit old. There are a few chairs inside to stay warm in the winter during the hours Trailways office is open. There are also toilets. I was surprised that Trailways has busses that bring you all the way to Alaska from a tiny town like Oneonta.

ABSOLUTELY RUDE BUS DRIVER. Me and a friend took the Greyhound from Syacuse to NYC and back to…read moreSyacuse never again... Driver was clearly on some type of substance or alcohol because he would yell and everyone for talking while the bus was silent. He clearly was hearing things. The bus we were on left the New York Port Authority at 2:20 pm with stops in Neeark, Binghamton and Syracuse. The bus number is 87248. This man clearly shouldn't be behind the wheel of any vehicle especially being responsible for many passengers. VERY disrespectful and very disappointing. We will never be riding with Greyhound again and I STRONGLY suggest you dont either.

Check out this email chain folks:…read more 3/17/19 Greyhound Lines Customer Service ifsr@Greyhound.com 800-661-8747 Dear Greyhound Lines: This letter is to both compliment and complain about service I recently received from Greyhound. The first bus driver on the attached trip from Syracuse to NYC did a great job; he was polite, helpful, and handles difficult passengers well. There was however an issue with the ticket; 1. I was never told I was transferring to a Coach line nor did it say that anywhere on the ticket. 2. The Coach line bus left at 6:50pm not 7:50pm like it says on the attached itinerary; Daylight Saving Time glitch in your software? 3. The above issues caused me have to sprint through the bus station as I almost missed the bus. Not a fun/easy thing to do when you are over 45! 4. I was not told there is no bus station in my destination city nor was I provided a list of stops. The Coach Line bus driver was beyond inappropriate. * He scolded me for not knowing there was no bus station, and refused to provide a list of stops + was not familiar with the area. * He tried to let me off a the first stop, after informing him I got a text message advising me where to get off, he yelled at me, scolding me for not informing him sooner i.e. "YOU ARE SUPPOSE TO KNOW THIS- YOU WASTE ME TIME!!!" etc etc (he ranted) I expected a much higher level of service from your company, and I am quite disappointed. Perhaps the first/Greyhound bus driver should be promoted to trainer. Fare and Scheduling internationalfare.scheduling...@greyhound.com RE: incident [ ref:_00D41V0Id._5002MokpIB:ref ] Mar 17, 2019, 5:01 PM (4 days ago) to me Hi Joe, Thank you for reaching our office, we apologize for the delay in responding to your email. Greyhound Lines, Inc., is committed to providing quality customer service and maintaining affordable prices. Input from valued customers such as you and your family will help us with this process. We appreciate you taking the time to notify us regarding your recent travel experience and we regret you had an unpleasant experience. In order for us to assist you further, please contact our Customer Service at 214-849-8966 so that you can properly relay your concerns and have it documented by the representative over the phone and see what they can do about this issue. We apologize but we need to refer you to the Customer Service because we cannot document your case through email. They are open 5 AM- 11 PM CST. If you have any additional questions please feel free to email us back or contact our Fares and Schedules Department 7 days a week 24 hours at 1800-231-2222 in the US or 1800-661-8747 in Canada. Thank you for your interest in Greyhound. Sincerely, Ms. Aralca My Reply: Fare and Scheduling (internationalfare.schedulingrates@greyhound.com) I called the number you advised me to call, told the whole story, then that person said they couldn't help me and forwarded to another customer service rep and wanted me to tell the story again saying that your reference ID is invalid. Now I have another complaint- I will print this and send it to you with a signature request.