I never received an email and I've been waiting!!!! Regardless, you can't return any of my numerous…read morephone calls?????????? How about referring me to someone who could help?????

Show up On time. Pilot replaced and cleaned up the burner. Very professional. They left the…read moreplace clean.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

We have just had a gas fireplace insert installed through Boston Fine Home Details in Newton, MA…read more Susan Grabowsky, Project Manager, has worked with us every step of the way giving us suggestions and explaining the whole process including how the system works. She is very knowledgeable and follows up quickly on any questions or concerns. It was so easy to work with her. Tom from the Service Dept. which is located at Brassworks Fine Home Details, their Providence office, installed the unit and was very helpful explaining everything to us. They will do a yearly servicing of this unit. We had not been able to use our wood burning fireplace since our stone fireplace has an oversized arch which caused the smoke to come into the living room rather than go up the flue. It was suggested to us that inserting a gas fireplace insert would solve the problem and allow us to have an actual fire. It works with a remote so one button turns it on and off. There is no longer any wood that needs to be brought in and it is clean. There are controls on the remote to make the temperature in the room stay constant or if you want the fire to stay on you can manually set it to just burn until you want to stop it or it gets too hot in the room. You can adjust the flame, fan and lights. The "wood" pieces are ceramic made to look exactly like wood that has been tinged a little and there are embers in the bottom. The scene is so realistic! The heat warms the room and there is a backup pack you can plug in in case you lose your power and need some heat from the fireplace. It looks beautiful and adds a lot to your room. The only thing missing was the smell of a fire burning but we have gotten a candle from Yankee Candle (also at Bed Bath and Beyond) which smells like a fireplace and crackles. We advise using the plumber Boston Fine Home Details recommends for the gas line to be run - Paul DeVito. He and his son, Kyle, only work on this type of plumbing work and are excellent. Boston Fine Home Details works with Best Chimney Services in Dedham to help install the gas flue down the chimney. You also need to add in this cost for the gas line, an electrician's fee to insert an outlet in the fireplace and Best Chimney's fees to your total cost. Susan Grabowsky can inform you of general costs for these different businesses and recommendations of reliable people. One tip is to allow for several days to air out your house because you need to light the fire and open the windows (close door of room if you can) to allow for the materials used in the production of the unit to burn off. We highly recommend Boston Fine Home Details and the associated businesses listed above. You will love your new fireplace! A picture is attached.

Great experience here ordering hardware for our kitchen. Susan was so helpful and knowledgeable in…read morehelping us select our hardware. We were on a timeline for our kitchen but she kept us well informed and called us back promptly and updating us on when ever would arrive. Thanks

When my 20 year old Mendota gas fireplace insert failed, the company that had sold it to me told…read moreme that parts were no longer available and I needed a $7,000 replacement. I then found John through recommendations, and told him the symptoms. He had someone here one week later who knew exactly what the problem was and had the replacement parts with him. Alex knew exactly what the problem was and fixed it within one hour, cleaned up the mess from 20 years use and it works like new. The cost was around seven hundred as opposed to the seven thousand that a new one would've cost. A wonderful operation and I am thrilled with the result.

John Devito should have 100 stars for a rating. Not only do they provide exemplary service ..2…read moreyears after my service, I was having an issue with my fireplace. John contacted me first thing in the morning with an explanation what was going on with my fireplace, and no need for a service call. Not only are the prompt, & reliable but it is a pleasure doing business with. Thank you John! Jill Corwin

Robb was great. We hadn't used our gas fireplace before and asked for a routine service. He was…read morefriendly, thorough and knowledgeable, while servicing he explained in detail how to operate and maintain in the future. We'll contact them again for our next service.

We have a gas-insert in our wood fireplace. Would not light via the remote. Robb took his time,…read morediagnosed the problem, ordered the necessary parts to fix the problem, and then came back and fixed the issue. He knows his stuff. He works carefully and cleans up any mess. Highest recommendation possible.

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

Our contractor referred us to Black Magic. We purchased a gas insert fireplace from them and are…read morevery happy with how it turned out. We've turned it on just about every night this winter so far, and it's been great. Awesome ambience, also gives off some heat. Perry was helpful when picking this out in their showroom and I felt the price was fair. Installation was quick and smooth.

This was highly disappointing as they were referred by my management company and after scheduling 2…read moremonths prior, they no showed on the day of the visit. That day, I was unable to get ahold of anyone to discuss despite leaving a voicemail. Called the following day and I was told to reschedule with another company as they lost another tech. Life happens but the lack of follow through in addition to the delivery of the message was highly unprofessional. I was eager to work with them but perhaps with hiring of more people they can overcome such barriers.

Dave was prompt, courteous and efficient. My flue was frozen…read moreshut after several years of not being used. Rather than charge me several hundred dollars to replace it, Dave gave me a couple of lower cost options. I went back to my home office and when he called me back in he showed me how he was able to fix the problem, without costing me anything, by cutting the jammed lever. I found Dave to be reasonable, unhurried and personable. I would highly recommend Dave's Chimney Company and will certainly call him again after several hundred more fires lol!

I'm glad that I called Dave, Noways It is difficult and rare to see and meet people like him,…read moreknowledgeable, professional, and honest . He really show willingness to help and give a valuable service. I called him and he came promptly to clean and inspect the chimney. it was not difficult for him. You can notice the years of experience. He explain to me in very simple way and clear all the components on my setup and how to take care, use it in a proper manner including safety recommendation. He left everything ready to fire up same night which indeed I did and everything worked perfectly. Definitely I will call him again next spring to continue taking care of my fireplace. Thanks again Dave.

They were not able to help me fix a gas fireplace. So I went to Angie's list and found someone…read moreright away.

To start, if I could give zero stars I would..... I placed…read morean order the beginning of September with John ( the only person that seems to work there). This first encounter seemed a bit off but I continued and purchase a stove and left a sizable deposit. The stove was suppose to here in three weeks ( John said he'd called and checked).I marked my calendar and didn't hear from Norwood Fireplace so I called and the stories began. The short of the story is that John continuously gave me bad information about my delivery date. Twelve weeks pasted and the stove was finally in Massachusetts ( but not in Norwood). John left a voicemail stating I could go an pick up my stove at another store or wait another week for it to arrive in Norwood....... This is plain old bad business,needless to say I did not wait another week and I cancelled my stove. Under no circumstances would I ever do business with Norwood Fireplace.