Get some new chairs. First impressions are key and a waiting room full of torn plastic chairs isn't great. The front staff was nice. The assistants seemed a bit preoccupied but ok. The doctor was fine but I was uncomfortable with what felt like an up-sell. "Do you have PPO insurance? Do you have dry eyes? We'll make an appointment for you in two weeks to come back for a dry eye procedure." Seemed sort of out of left field. I was there for a one-day post-op check. My regular doctor's office didn't have anyone in that day. I declined the procedure with them but will check with my regular doctor. read more

I had an appointment at 0940. I arrived on time to a waiting room very full of people. I asked the receptionist how long the wait would be. I was told 45 min to 1 hour. Maybe 1 1/2 hour. I certainly wasn't going to wait that long. She said that's it's usually like that. I left. I'll find another place. I shouldn't have to wait that long if I had an appointment. read more

Been 3 months no glasses. I call them they say not in yet! No explanation why it's taking so long! No way to run a business. They advertise next day! read more

These people use a call center so no direct contact. This call center is AWFUL !!! Took an hour just to get an appointment. Find Someone else !!! read more

Over ten minutes of hold music so far and not even a receptionist coming on to say, "We'll be with you soon." Not good business. I will find another eye doc. In the past, I had trouble paying bills here ... but got that fixed after 6 months. But if you can't even get a human on the phone to get an appointment ... it's just more of the same. read more

Acuity Eye Group - Seem like almost 12 minutes is a long time to wait on hold with not one person coming on to say anything. - Optometrists Near Me - Riverside, California

Rude, condescending nurse and doctor. My father is being treated for cancer. He's been having vision issues that became worse after he suffered a fall. When my brother was explaining my dad's symptoms, the nurse rudely laughed and said, "let me guess? You googled his symptoms." After a few tests, it was evident that something was wrong. When Dr. Tom Chang came in to examine my father, my brother again attempted to give him my dad's history and explain that he is a cancer patient. Dr. Chang's response was, "I don't need to get into all that. We'll be here all day if I let you fo that. It's not relevant." He diagnosed my dad with Harada's Disease after a few tests. My brother asked what we should do if my dad had any emergencies. The doctor told my brother to EMAIL him. Email. For an emergent health issue. The next day, my dad's oncologist called to inform us that his cancer has spread to his brain. So. Dr. Chang, turns out your hasty diagnosis was wrong, and so was your statement that the fact that a patient has CANCER is not relevant to a sudden change in vision. You stack ineptitude on top of arrogance. I hope every potential patient sees this review and seeks treatment elsewhere. read more

Activity eye group could not seem to fax my prescription to the VA eye clinic in Loma Linda the doctor had to sign off on the prescription and he's not in till tomorrow so September 3rd I might be able to finally get back out here to the VA for another appointment for that long I'll have to wait for eyeglasses because VA recommended ACUITY Eye Group No stars read more

Take your business anywhere but this place, the staff is completely rude don't even greet you. I came here in the past and I called them about glasses I was waiting on for over 2 months and whole time they were in the back office. Tried to give this place another chance but today they rescheduled my appointment with no notice & claimed I was late and had to reschedule. Don't waste your time here. read more

Dr. Saba and the staff at this office are very professional and do a wonderful job. I'd recommend them to anyone in the area looking for a good eye doctor! read more

I couldn't get into my regular eye doctor after I broke my glasses so I went here. Big Mistake. It cost me my yearly exam so I had to wait until after the new year to get into my doctor. Glasses never worked properly. Headaches, limited time reading, blurry vision while driving. Saw my doctor yesterday. She told me the prescription lenses were so off , she was amazed no damage was done to my eyes. Every time I tried to tell Aquity there was a problem they insisted my eyes were just adjusting to the new glasses. DONT GO HERE! read more

DOCTOR what doctor, I never saw a doctor. examination done by assistants I never leave bad reviews. But this place is not the place to go if you expect any kind of customer service, from the exam to picking out glasses.. when I went in to pick up new glasses (progressive lens) they didn't even bother to see if they were correct, not for fitting or the sight line nothing, handed them to me and said Thank you, see you next year .No they won't PLEASE IF YOU CARE FOR EYES DON GO TO ACUITY EYE CENTER RIVERSIDE, CA read more

Dr. Phinder is terrible! Do not come here, She is not professional and very rude. My dad went there 3 weeks ago and still has not recovered! -1 stars if I could. read more

Acuity Eye Group - Optometrists Near Me - Riverside, California

The staff at Retina Institute is very professional and accommodating. I'm updating my review because l feel it is very important to tell businesses when get it right! The office staff pointed out they will work to brighten the waiting rooms. It's a small item but huge when you are waiting. read more

I was referred to Acuity Eye Group by my optometrist who spotted an irregularity on my routine eye exam provided by my Medicare Advantage Health Plan. I was completely satisfied with the professional and personal attention provided by their staff and doctor. The procedure was preformed after reverification and a follow-up appointment was scheduled. Perfect ! I am 87 years of age and consider these folks a great organization. read more

These guys are so unfriendly, Dr Chang is very rude and condensing. He likes talking down to you. They don't even deserve one star but that's the lowest I can do. Stay away from these guys. read more

Acuity Eye Group - Optometrists Near Me - Riverside, California

On surface, this establishment looked pretty legit. But their total lack of patient care is so unacceptable I have let off steam and warn the others what to expect if your surgery outcomes not ideal. Should have been warned when the good Dr. Theodore left. The biggest issue wasn't with the not-so-good surgery results but it's with their non-existent patient support and after surgery care. They treat you as if you're an annoying fly who won't go away but keeps asking questions and coming back for follow ups. Call center reps say they'll transfer your calls but many times I'll be on hold while I finished my lunch, brushed my teeth, and went potty. They dropped my calls so many occasions I felt like they're toying with me. My messages were never delivered to the doc or the supervisor, and lately the calls are not even answered but goes straight to answering machine. People in the office are even worse, always with care-less attitudes and clueless like a cow. Whether you're 30 min early or 1 minute late for the office visit, minimum wait is an hour. Are they forgetting they're paid to greet patients with empathy and care? Never apologetic for the eternal wait, ignoring patients like we're invisible. Be prepared to Google on your own for any preop or post surgery care, cuz someone from Pomona office will shoot you an email just telling you to show up and hide like a fugitive, no where to be found, never returns calls. Yet she seems like the ONLY soul in RIC who knows anything about your upcoming surgery appointment. To get any type of help or answers, you'll need to call their on-call doctors who are so much more helpful and 1000 times more courteous..but you must go through this nasty after hour call answering service lady who's either chewing gum or smoking cigarettes or god knows if she's even speaking through her mouth. I've had enough encounters with these yippie-ki-yays to give them a fat "F" rating. And their patient follow up care.. oh wait, that doesn't exist. Staff's bad attitude also spreading onto the docs, and a total opposite of RIC's model - "higher standard of patient care". You mean "higher level of patient aggravation"? So laughable. This not a plea, but a warning for RIC. Sometimes it does take only one fly to bring you down - but this fly will just quietly fly away believing an organization like this will eventually crumble on its own. read more

My husband just recently started coming here because of blurred vision on his eye due to his diabetes and ever since he started coming here little by little his vision is improving thanks to MD Diana Katsman. The receptionist/all workers are very friendly, we have never been disrespected/treated bad. I'm glad my husband was referred here, finally we see improvement in his eye. read more

Excellent staff and fantastic doctor Quick and informative Clean clinic, I've been coming here since 2014 read more

The Retina institute is Friendly, Kind and highly Professional, they always make you feel like Family especially Melissa P. I enjoy seeing her Friendly Smile that helps since I receive shots in my eye and the New Doctor there never rushes you he take his time to listen to your concerns. I go to the Riverside office on Brockton keep up the good work they have a great Staff read more

Dr. Strand and his team were friendly and helpful. They were busy, but made me feel like I was the only patient they had. Dr. Strand was very thorough and answered all my concerns. He asked that I come back in a week, so he can keep a close eye (haha) on my condition. For service, I give this office a 5! But, as a first time patient, the appearance of the office could use updating. I didn't realize how much of an impression the overall appearance of an doctor's office affected my confidence in the doctor and his service. In this case, any doubt I had was cleared up the moment I was in their care. I highly recommend Dr. Strand. read more

Dr S Theodore is amazing , by far the best disposition of any dr I have ever countered . She is kind , companionate and competent all together making her such an amazing doctor. She takes her time to explain every thing until it is fully understood. She is so soothing ,she takes any nervousness away and u just feel so safe and comfortable in her care.We had an urgent case and she got us in that same day and even waited over forty minutes for us to arrived due to the traffic, after hours. Even though the office was closed she still took her time and was so patient with us. Even the way she treats her staff is something to be praised. She truly cares. I highly recommend her to anyone and everyone. read more

I have been taking my friend to Dr. Theodore at the Retina Center of a couple of years. His eye sight has improved greatly, he could get glasses and can drive again. Good Job. read more

Dr. Sharon Theodore is excellent! Thanks to insurance roulette it took two optometrist visits and another ophthalmologist visits before I found myself in the care of Dr. Theodore for urgent treatment. Unlike some other commentators, I found the staff to be efficient and friendly. The only drawback is that the Riverside office was a bit difficult to locate - the signage is small, unobtrusive and easy to miss. read more

I was referred to this office because of Dr Theodore's expertise. Unfortunately the office staff does not have much to recommend. My interaction with the office staff reflected a lack of follow through on patient care, lack of communication on patient care, and lack of interest Twice they were unable to keep track of my appointments Twice they were unable to notify me timely, or at all, of the Dr's unavailability.Twice I took time off to drive down along with a companion, who also took time off to drive me home after dilation of my eyes(I live in Orange County). I arrived the same time as a young man who had shown up 3 times to find Dr not available and no phone calls. There is no third time for me. read more

Very fast and friendly staff. Didnt have to wait at all

I have been going to RetinaInstitute for about three years. Dr. Strand is an excellent Opthomologist! He is very thorough, most knowledgeable, and professional. And, Dr. Strand is a nice and personable fellow, which is an added plus to this senior! Yay, Doc! lol The office staff is awesome...each and every one! They make you feel comfortable and treat you like a "real" person (not just a body they must put up with, which is a nice change from many other doctors' offices). Thank you all at RetinaInstitute! :) read more

These people are the best. Every time, we've gotten kind, meticulous, expert help for our elderly mother, from Vincent Hau, MD, and staff Giselle, Jessica, Cindy, Susie, and Alex. Dr. Hau has advanced skills in both eye medicine and pharmacology, with the latest, most up-to-date treatments for macular degeneration. read more