Worst place ever. Called in at 1pm to see if I was able to see a doctor as a walk in due to an emergency and was told to come in at 4pm. I went in and they said the doctor had just left and lied about calling me to let me know that the doctor left!! Rudest staff at the front desk and I will not be returning to the office again! They do not take patients with an emergency very serious at all. They should also think about hiring friendly girls in the front not careless bitches with shitty personalities read more

So not only have I had an unpleasant experience with this company, but they continue to send me bills for the one and only appointment I've ever had with them. As they continue to attempt to double-bill me for $79 (and I really have no idea where they've come up with this amount, because my co-pay was $10 and paid in full on the date of the visit), I will continue to update my negative review of this eye care provider. My third notice arrived the other day, and I immediately reported them to the Better Business Bureau. These are fraudulent charges, as my insurance company has paid their end of the bill (and I have proof, repeatedly sent to their office), and I've paid my end with the co-pay. A customer service representative for my insurance has also confirmed this, twice. I wish I had never had an eye exam here, and you will too -- particularly as they seem interested in extorting money from dissatisfied first-time patients who dare to express their opinions on Yelp. Well, guess what, West Coast Eye Care? I'm not paying you another penny, and I certainly won't stop posting these updates until you remove these fraudulent charges from my account! read more

Taking in pandemic consideration and writing this assessment I am convinced I have adequate consideration on the companies services. Back in Mid November of 2020 I made confirmed appointments for 2 elderly parents plus myself. In spite of the pandemic their reception was packed. The actual doctor we saw showed signs of being stressed and communicated she could only see 2 of us not the 3 despite my scheduled appointment. I did not argue and asked her to treat my elderly parents. Their eyewear prescriptions were filled that day. Today 02/15/2021 my elderly parent has not yet received her glasses now going to a 3 month wait. My elderly father picked up his glasses back on January 18, 2021 and I inquired about my elderly mothers glasses. I also tried to make my eye appointment again but they could not find my VSP provider information though they had no problem back in 2020. I just said forget it. Today 2/15/2021 still no glasses for my elderly parent. This is unsatisfactory. We will not go back to this side show next year. read more

I was a little nervous about going to the eye care center after reading all the comments. My experience was awesome from the girls that greeted me to the girl that took me back to a room right on time to Dr Patel and then to finish off Melanie helped me pick the perfect pair of glasses and walked me through the insurance that I have and what I am qualified for. She was extremely knowledgeable. All in all this was a great experience except for the fact that my vision is getting worse . I will definitely see them once a year. I just don't get all the bad xomm OK picked up glasses and they are great. I'm just surprised that the don't give out your PD. I've always been able to get that. I went to Another optometrist and paid for the exam $$40 and got my PD. I feel better having it done by a professional. Sad because everything else was great about my visit. Just a heads up if you want your PD they do not give it. I bought glasses from them. That is my medical information. I think they should give it to me. read more

I came here for an eye exam. I was so happy with my experience here everyone was super friendly! Not to mention I was in and out with in 20 minutes. read more

So my glasses just broke... the arm broke at the hinge. I have been using the little plastic rubber circles that keep the glasses' arms tighter against the sides of my head so they don't fall off. I am not happy that I need to go back there, I don't like this place. I'm sure they will tell me there is no warranty or that it's my fault for using the little rubber circles things to make my incorrectly sized glasses stay on my normal sized head. I will update this after I go in to their office, wish me luck! read more

I've been to this optometrist since 2011. Everyone here is so friendly and always makes you feel so comfortable. The optometrists are so wonderful. And Melanie is the best! She will answer all of your questions and helped me find the perfect pair of glasses :) read more

I wish I could give them negative stars. This place is highly overcrowded, unorganized and unconcerned with patients. I verified that my daughters insurance was acceptable when I called and provided all of her information. When we arrived they said it would be a 30 to 45 minute wait. After waiting for 15 minutes they called me to the counter, asked me if anyone had called to advise me that it was self pay because they didn't accept her insurance. When I indicated that nobody told me and I had verified when I made the appt she did not apologize or even seemed to care. She asked for a payment, I told her we were leaving. We waiting a month for this appt and I took time of work for the appt. read more

I would give a negative star. such a bad service and the doctor herself has way too much attitude to patients.A doctor has to be polite and down to earth as they are like God for patients but here I felt like totally opposite. Wont recommend this place at all. Negative ! Negative ! Negative ! read more

I had so bad experience with them I ordered ayeglasses and I choose the frame after two months they called me and told me it's done , and they give me the wrong frame. They did not accept my money back, so they asked me to choose another frame, so I had to choose a second frame that I did not like, but I no longer had another choice because the rest of the frames are very expensive. And I paid extra money on the new Frame that I had to choose. I waited for about two months and I called them and they told me that it was still incomplete and that every time they put their Reason in Corona virus.I will not order eyeglasses from them again. read more

The doctor's assistant was nice the doctor himself wasn't. He just went into the room and said well "it's always been there so you need glasses." To my mom whose eyesight change drastically overnight. When we came here to check if it was her medication causes the issues. He did zero tests on her to determine what he said. The staff then kicked me out of the room when she left for 5 seconds to get water, just to put another patient in the room when my mom wasn't even done. The wait time is overly long. The place is over crowded. I wear glasses and my appointments take 30-45 minutes with exams and everything in IB, but here it takes over 2 and a half hours and we are still waiting. I would not recommend this place to anyone. read more

This place is slow and poor customer service! I wouldn't recommend! I waited for over 40 minutes and I have an Appt. When I asked, I was told that they're super behind the schedule. It ain't my fault! They should've better scheduling appt. No privacy. You can smell smoke from outside! It's disgusting. The place itself looks cheap inside! 2 doctors for 50 patients. This is ridiculously stoooopiddd read more

Don't read the first part of this review without reading the second. Dr Patel is excellent as far as I can tell. I'm not an ophthalmologist and I haven't sought a second opinion on his work; the optical dispensary, on the other hand, is a rip-off. I asked them whether I could get glasses for under $100 and they assured me I could. But when I mentioned that I had $100 eyeglass insurance coverage, they raised the price to $200. I will never ever even consider buying glasses there!!! read more

These people are crooks!!! They got my prescription wrong, then I was leaving for India a couple days after getting my glasses made and I called to tell them before I left how frustrated I was to now be on a long journey without the right glasses. They then tried to charge me another exam fee upon my return to straighten it out! I told them no way. I'm DONE. This office is horrible! Alpine and El Cajon, which is really more like the SS office with nothing but long waits and loud chaos. Run!! Go to real doctors who get it right the first time, and certainly don't charge u again for their mistake!! Wtf. Who does that??? This place is a joke. I have my own very successful business in Alpine, and I plan to let everyone know about this to get the word out on this terrible business. Good riddance. Losers. read more

Dr. Katz is awesome, i was so nervous they calmed my nerves by being so down to earth easy to talk to. They explained everything and answered all my questions without rushing. Iam just starting my journey on getting eye surgery, and am looking forward to working with Dr. Katz read more

HORRIBLE! Ordered glasses the beginning of February and have yet to see them! Called & emailed and no response!

Horrendous! Took a month to get a pair of plano glasses made. No power even! I'm sure their doctors are good folk but the lab and their business stinks. Rude counter folks too. When you call, they make it sound like something's wrong with you for calling to find out why your glasses are late for over two weeks. First and last. read more

Hard to believe that a medical facility does not even bother to clean the front door. But they do not. Gross! Makes me wonder how much effort is put into sanitizing surfaces in the exam areas. Did not look very clean in those areas either. They need a new cleaning service or retrain staff. Over crowded, and poorly organized as well. No privacy and using very old looking equipment. I would be embarrassed if were a Doctor here. read more

If you need an eye doctor...think before you pick this place. HORRIBLE!!! ***note the dr herself was amazing/ The staff makes you steer clear of this place *** 1- they handed me a pair of glasses that weren't even mine...after arguing and telling me they were mine, she realized the mistake. 2- unable to see out of the glasses that aren't mine, I was told my eyes just needed to adjust and I'd be fine. (still can't see) 3 - appointment for recheck soonest available is 3 weeks out!! REALLY!!!! 4 - called to see if they could move up my appointment, I was transferred back to optical (why I don't know) I asked to be transferred back to the front and they hung up on me. Come on now! 5- Completely screaming inside with frustration read more

Dr. Miller, the best of the best. A great doctor in finding Glaucoma. I was told I had Glaucoma, he said no way. He's just a genius and knows his field. Thank you Dr. Miller. read more

Pretty bad attitude front dest ,no patience .if you can't do this job just go home please , your owner gonna lose customers.

First time here today... Dr. Anderson was courteous, professional and thoroughly explained everything. The place was kinda packed but my appointment was on time. Nothing to complain about here. read more

There is absolutely too much negative stuff to write, I do have to say the Alpine office has the most unpleasant and uncooperative front office assistant I have ever encountered!! Vanessa in El Cajon office was extremely unhelpful nor did she even seem to care to be of help. I fell obligated to let others know that this company employees people who are very unhappy people. I wish I could leave this review with no stars. read more

Great service and Dr. Andersen is the best! I received the wrong color contacts but was able to re order the ones I wanted and received a discount. All in all a great place to get ur eyes checked! read more

I was able to get an appointment in a decent amount of time and the staff were all wonderful and friendly......especially Angela. The doctor took his time and explained at every step. I would highly recommend. read more

Dr. Ahluwalia was absolutely amazing, however her staff customer service was not as efficient or as pleasant as her! She should have a staff that reflects the same work ethic as her. Thank you Dr. Ahluwalia! read more

Sweetest staff! Always making sure the patients are good by using a gentle hand and sweet words! Both me and my parents have been coming here for years. Melaney is our favorite! She keeps us coming back. Overall a great environment 8/11/17 Came back for yet another apt and still received great service. Friendly, attentive and they make you feel at home. Melaneys smile brightens up anyone's day! They answer any questions you may have and they work with ur busy schedule. great staff!! read more

I've always been treated well when visiting West Coast Eye Care and Dr. Andersen has always been so very helpful. Dr. Andersen is the best and so very nice and personable! I've always been treated well. The only drawback is sometimes when picking up glasses or contacts, what should be a quick stop turns out to be a half hour or more wait, but that's not every time, and I'm not sure if that's an optical, front office, or just plain miscommunication?? Otherwise I've had a great experience when visiting. Thanks WCECA! read more

Giving them a 3 because of the staff they have a very nice and do everything's they can. But I'm upset because my eye doctor can not give me the right prescription my 90 days are up so she made me pay again $39 I don't think it's my fault that for some wierd reason my eyes are not working out with the prescription I get. I see blurry with my glasses but not my contacts, but my contacts hurt after 4 hours... I've done everything she told me. :( hopefully this time everything comes out good. I don't want to keep paying and getting no results. Another thing, they are super bad with app. If you have an app you will wait a while, so be ready. read more

I am so happy that we found West Coast Eye Care for my 100-year-old Mom. The entire staff is caring and efficient and Dr. Patel is skilled and personable. It's a joy to have my mom under his care. read more

My husband has been going here for many years, and recommended them as my eye dr doesn't take our new insurance. The doctor who saw myself and my son was very patient with him (6 years old) and did a good job with me as well. My husband has always been very happy with his contacts and so far I'm impressed with the doctors and staff. Everyone is very friendly and knowledgable. read more

Great Doctors and great friendly staff! They fixed my pink eye in no time. They took me last minute and they were so helpful!! Thanks guys.

Staff is always friendly and very welcoming, always going above and beyond to help guest. I've been coming to this location for years now and never had any problems. Melanie has always help me in the best decision when picking out glasses and always leaving happy after her help. She listens to you and suggest the best solution financially for contact/glasses if you have questions or concerns. Orders for contacts are quick as well. I will continue to come to this location read more

I am a caregiver for an elderly woman who has trouble speaking. When we arrived I was told that Dr. Patel was running behind about 45 minutes. We decided to patiently wait. To our surprise we were called in after less than 15 minutes. I was so impressed with front staff and nurses. They all jumped in and worked together as a team should. The staff was not only efficient but truly compassionate at the same time. I was very impressed by the team that I witnessed today. I highly recommend this Center for any one who is nervous or uneasy. Keep up the good work! Thank you Dr. Patel and his staff for truly making our experience pleasant. read more

Really bad . Gave me an appointment card in today's date and I took off from work . Get there they check they didn't find my name in appointment schedule . The person gave me the card didn't put my appointment in the system. I'm not recommend them for anybody. read more

The customer service at this place is HORRIFIC. I do not recommend ANYONE to go here. Stay away at all cost!!! I placed an order on March 21st for a pair of glasses over a month later (May 2nd) they still had not contact my insurance company to get the ball rolling. The Customer Service associates in the front of the building are EXTREMELY UNPROFESSIONAL. They will have arguments with the DR's right in front of you and have no sense of urgency. The one positive thing I can say about this place would be the DR's are great. But it's just not worth the trouble with the service you receive outside the DR's room. DO NOT GO HERE read more

I've been coming here for years. One of the nicest employees, great customer service. Melanie always remembers me even when i haven't been back in over a year. One of the best eye care places in San Diego. read more

I had originally went to the El Cajon Blvd office to see Dr. Katzman was going to order glasses but I was helped by the rudest lady. Her name was Bonnie. She didnt listen to anything I was telling her. My daughter who is a patient of Dr. Dyers took me to the El Cajon City office. Melanie helped me and she was GREAT!!! She was patient and listened to exactly what I wanted. I will now be switching to the El Cajon City office. read more

The staff is kind and professional and my appointment was quick and easy! I definitely recommend this place! Thanks Dee and Dr. Prabu for making my experience so great! read more

it's really good place and i'm really happy with my Glasses specially I deal with this lady her name rand at glasses department