i went today because i'm having issue with a bump in my eyelid and my insurance assigned me to dr Zarine Gabrielyan... let me just said what a blessing, i have a very big white coat fear , and she make me feel very at ease and very attentive... i will highly recommend the doctor and the facility, thank you again for help me out read more

Super customer service from the time I checked in to the minute I left. Staff was friendly and informative. Will definitely make this the place I go to from here on out. read more

This office DO NOT EVEN DESERVE one star. I am extremely DIS-SATISFIED with their services. I am cancelling all my future appointments. My first visit to Torrance Office on 2/13 I was super impressed with their state of the art equipment and the attendant seemed to know what he was doing though, he was little self-assured (cocky) my exam went fast and done. Then he told me I need to make an appointment 6 months from that date. However, I told him that I need glasses/contact lenses in the meantime. He was supposed to refer me to the optometrist - I left 2 messages but no one returned my calls. I called the office again asked. Found out that I was supposed to make another appointment for it so I came in following Tuesday but I got apportionment time mixed up went 1:30 pm supposedly 3:30 pm I did not want wait 2 hrs so I reschedule for 3/3, arrived 20 minutes early - I had to wait for 1 hr finally called my name I was escorted to the room had another exam - I did not understand why I needed to exam again, she told me that I need to do that each time come in? went ahead with the exam then told me to wait at another waiting room (there must been 6/7 people were already waiting before me ) took another 1hr, finally I got to see a doctor, I told her I prefer contact lenses she said she will place an order for trials and set of a glasses too so I can decide still want the contacts - two weeks later came in - AGAIN another exam my appoint time was 3:20 pm I was the last patient to leave the office (5:00 pm) doctor fitted trial contact lenses on me and told me to go the front to order my contact lenses. Attendant told me 1yr supply cost me over $400 I told her that I coiln't afford it so I did not order but at the front they told me I have to pay $90 for today's visit- my insurance allows $300 for glasses/contact lenses every 2 yes with -0-co-pay I asked why this charge? Spoke an Office manager name Peter next day and he said that was a mistake and refund me $90, for some reason, he couldn't reverse the charge so he told me to come in to the office bring my card, so I did next day - AGAIN couldn't refund due to some issues with the machine. He said he will have to mail a check, I gave him my PO Box number - a week passed by NO REFUND, it's a local so should not take no more than 3 days. I called week later numerous time finally got a hold of Peter found out the he has not issued my check it was Wednesday 3/11 and he said process takes 2 weeks? What process ? Why don't they fix the machine? Then I waited until today 3/13 no refund as yet so I called again this morning but he was in a different location then I left a message but he did not call me so I called again this time, a lady at the front desk helped me locate Peter then he told me he processed the request just last Friday, I spoke to him on Wednesday and he did not put request not until Friday? and today is already Friday another week past no sign of Refund. He told me takes 2 weeks and/or 10 days so it means I have to wait for another week? - Unbelievable! Never heard such things! Very-very upsetting! no service worse than this office. People works there are no smiles greet patients not even one person!!! Took the front desk 10 minutes to even book my appointment. The workplace seems everyone Un-happy not to mention the average waiting time is 2 hrs - everywhere I look NOT EFFICIENT!!! I am 67 yrs old and I've been to many optometrists in the past - never had to wait so long and very inefficient the place is SO WRONG!!! PEOPLE, DON'T GO THERE!!! One very Angry patient, Misa Kanonas read more

Sunday evening I got bit by a mosquito on my right eyelid. I am severely allergic to mosquito bites, but have never been bit in such a sensitive area before. Monday I woke up and my eye was so swollen, hot and red - I could barely open my right eye. My mom recommended that I see Dr. Wainess because the same thing happened to her before and he was able to help her. Unfortunately he was unavailable and it was an emergency, so the call center recommended I see Dr. Moore in Arcadia. Upon meeting Dr. Moore, I told her about my situation, my allergic reaction to mosquito bites, and my current symptoms. For a majority of the time, I felt like she was being really condescending towards me. She prescribed me steroid eyedrops (the ones my mom said didn't work because the allergic reaction was on the EYELID, not inside the eye) and when I asked for oral antibiotics, she scoffed and told me she didn't think I needed them and that eyedrops would work faster. I took her word for it. Once I got home I immediately inserted the eyedrops, applied Benadryl cream to the bug bite, iced the area, and also took Benadryl. I took photos of my progression to see if it got better, and by the late evening, my eye was SO swollen that I could barely see out of it. You couldn't even see my eyeball. This morning I was so incredibly swollen that it had spread to the right side of my face. I looked unrecognizable. I'd post photos here but I honestly don't want to scare anyone because it was REALLY BAD. Today I scheduled a last minute appointment with Dr. Wainess in San Gabriel and he told me right away he saw signs of cellulitis (skin infection) and that I needed antibiotics. I felt like he really cared. My eye was tender, red, hot to the touch and extremely swollen. Just hours after taking ONE pill, the swelling has gone down immensely and I can finally open my eye again. I'm really disappointed by Dr. Moore's diagnosis and wish I felt like she cared more. I felt like they were just trying to get me out of there. When I walked out and said, "bye, thank you!" literally NO ONE responded to me and Dr. Moore was already walking away. I've never had such a bad experience at a doctor's office, especially during an emergency like a severe allergic reaction. I wasted time, energy, $40 on my co-pay, and $15 on a teeny tiny bottle of eyedrops that I don't even need. To top it off, they spelled my name wrong even though it was correct on my insurance card. I informed them and Dr. Moore told someone to fix it, but it clearly never was because I had issues picking up my antibiotics today due to my name being spelled incorrectly in their system. I won't be back to this location and cannot recommend it UNLESS Dr. Wainess happens to be here. I wasn't trying to self diagnose myself, but I know how my body reacts to mosquito bites. The whole time I felt like Dr. Moore didn't believe what I was saying, which was really disheartening as a patient. read more

It was my first time at this eye center but I had a really nice experience. Everyone was knowledgeable and professional. I enjoyed the experience and knowledge of Dr.Melody Kim. I look forward to my next appointment. read more

I came here for a cornea scratch... And, decided by the end of my visit to finally get my severe Amblyopia treated. I asked the doctor if I could just get lasik eye surgery, but she advised me that I need to wear a contact to strengthen my eye and with that, my vision could be better. Sooo , now I'm just waiting for my contacts supply to come in. Overall, I've had a great experience here. My doctor, Dr.Gabnelyan is very focused on trying to correct my sight, and the receptionist and other staff are very helpful and friendly. read more

The experience with the Arcadia group was totally phenomenal. After being told by an Opthalmologist in Glendale that I do not have cataract I immediately sought 2nd opinion . I saw Dr. Brian Chen who gave me an A-1 accomodation and was scheduled for cataract extraction w/ multifocal lens implant. The moment I took my eye shield post surgery, it was like a brand new world I was into. I followed post op instruction religiously and had my 1 week follow-up today. I told Dr. Chen I cannot wait for him to do my other eye. With the help of the staff specially Evette my next surgery was scheduled and I can't wait for myself to stop bugging my daughter, that her white shirt is always brownish in color when in fact it is white. That is how cataract works on our eyes. I am very appreciative to Dr. Chen and the staff for this life changing experience. Dr. B. Chen you are the epitome of Hippocrates. You are lit!!! Lizz Mondia read more

Staff are always professorial and kind never a long wait Noami at the front desk takes care of the referrals it is NEVER an issue .

I ask to come to this location in Brawley as it's always been quick and professional.

Brought my daughter for her eye exam. She was seen by Dr. Gabrielyan and let me tell you she is an exceptional eye doctor. Very kind, caring, and patient every step of the exam. Took her time to explain everything in detail and answered all of my questions. My daughter had symptoms other eye doctors were not able to address. The front desk and optician were polite and helpful. Very satisfied from our visit at Acuity Eye Group. read more

I need it a new Eye Care. I was on the Internet looking for a new places to go. I thought their Web page was very professional and they had all the eye care equipment to be able to do proper eye care. Which is the most important thing to me. Health prevention is the most important Factor in my life today. read more

I really like Dr. Wainess. He is very professional and always takes the time to explain everything to me. The staff is also very friendly.

Very professional eye care facility. Wait time is minimal and staff is very courteous as well as knowledgeable. Doctor is amazing at caring and explaining his care. read more

Arrived early and was seen early. Very efficient with the exam process. Would recommend Dr. Alden to everyone. Thank you for your expertise. read more

Dr. Moore is just the best eye doctor in Arcadia. One office visit is all it takes.....me and family are seeing her for many years. Sue at the front office is the perfect match for Dr. Moore. Sue has all the info handy. No long approval waits. If I over pay she will refund without me asking. read more

First time having eye exam there. Front desk was friendly and took time to check which one of my health insurance plan had the best coverage. Nurse and doctor were friendly, clear, very professional. I didn't have to wait long before they start the exam. read more

I went to this company last year for an exam and glasses. They got the prescription wrong because they forgot to ask if I was going to use the glasses with a computer. So, I had to get the exam done over again. They had to order the glasses a second time. The prescription still wasn't working. I couldn't see, things were blurry and not clear. I wrote them a polite letter asking if I could please return the glasses and get a refund. That was October 2021. It is now April 2022 and they have never to this day responded to my letter. Even if the answer was no, they could have at least had the consideration and courtesy to respond to my request. I am so unhappy with this place. The doctor was very nice. But I wasn't very impressed with the rest of the staff. I will never go there ever again. What a waste of my time and money. I would not have given one star for this place, but I had to enter something. The one star can be for Dr. Gabrielyan being nice but that's all. read more

i used to go to D. Chang at this office until I realized I was only a number and and Dr. Chang is not a good person. After they charged my insurance 4 times for the same surgery I realized he owns the surgery center he uses. He also owns california eye and ear that he sent me to because he said I have glaucoma. I later found out I don't. He is so greedy he has his hands in everything. His office staff changes regularly. They complain of not being treated fairly and not paid well. Steer clear of this monopoly. read more

Everyone was amazingly helpful here. Really nice positive atmosphere! I'm a little squeamish about my eyes and I did give them a hard time when they were trying to take my eye pressure... but no one made me feel judged, everyone was very very kind. Dr Lynn was amazing! she answered all my questions and made sure I felt good about the visit. She had such a refreshing positive attitude that just made me feel fantastic... even though I came in feeling so anxious about my eye. Highly recommended. Thank you Dr. Lynn! read more

It was a very enjoyable experience for my son who had never been to an eye doctor before. I already referred 2 people right after our visit. Good team! read more

Excellent customer service. Dr. Solano is so caring & careful when doing procedures! Best Dr. Hands down!

I came with my mom because I saw a floating particle in my eye. The wait was pretty okay, I'll admit. Except, when I was put in with someone, they looked dead inside. They were super uninterested with me. "I'm going to put this in your eye": with the most monotone voice you can possibly imagine. Then they put in so many drops, I had no clarity afterwards-- I literally couldn't see anything. After, they put me in a room and I was seeing this blue dot with a line intersecting; it was kind of odd, but the one red flag: anyone can just walk in. Before I could see the dot thing, a man just walked in and said "thank you" while grabbing an item my eye doctor placed on the table. They made me sit in a waiting room for a little bit and then this doctor directed me back to the room I was originally in. As if he knew nothing, or like the other person didn't interview me already, he asked me the same questions. I already answered these. Then the new doctor put this super bright light in my eye; honestly caught me off guard. Also checked my other eye for anything and we went off. Probably not going again. read more

Very knowledgeable. Friendly and helpful staff. Definitely the latest equipment. I felt confident that whatever they said must be true!

Be careful! Although the surgeon Dr. Lin, is sweet and takes time to explain what she is observing, the professionalism ends there. I did not receive any report on their findings, only a bill due and payable then(no detail on the services provided were listed there either). I was surprised as I have excellent insurance with a major carrier, it is a PPO plan and I have NEVER experienced that with ANY doctor I have seen in Pasadena or Arcadia. I was suspicious of their payment policy and the amount they charged but trusted they were giving me accurate information. This was back in January. I sent in a claim form to my carrier and in February, I received the explanation of benefits from my insurance company, Sure enough, they noted I was not responsible for a large portion of the bill. My insurance company said to call them and ask for a refund of the over payment which I did. When I called they acknowledged the overpaid amount, said they would cut a check and mail it out and I would receive within 2 weeks. Fast forward to today, May10. Despite having called 5 times to see where my refund is, I have been given every excuse in the book (e-mail miscommunication to the accounting dept., mailed to wrong address, put in the mail today, etc.) The accounting department does not come to the phone anymore. They just leave me on hold and it circles back to the call center, where they know "nothing". Guess they are out of excuses! I am filing a complaint tomorrow but had to vent and warn others now! Take your eyes elsewhere! read more