If you are expecting good customer service from this company, you will be very disappointed. Be it…read morephone calls or text messages or even in store visits, there is no response. A great team of men installed quartz countertops but that's all I can give a good post for. Communication is a barrier. Good luck.

Kitchen & Bath LLC are incompetent plumbers, poor project planners, and OK bathroom tilers…read more Plumbing problems started during the planning phase, when they told me the sink did not need a an overflow, but I didn't think that was right, so I ordered one with an overflow. Thankfully I was correct, since the sink that they sell does have an overflow. I imagine other customers may have had big problems with the overflow after following their bad advice. I had to purchase the bath tub and bath fixtures. We had asbestos glue under the tile and a tub coated with lead, so I had an abatement company due the demo since Kitchen & Bath did not seem to have the expertise to do it. They claimed they could do it, but did not provide any licensing IDs for asbestos and lead removal. These additional costs are not included in the services provided by Kitchen & Bath and reviewed here. On the other hand, I removed the old plastic tub/shower wall cover and installed the mirror and light by myself. After the demo occurred, it was obvious that the plywood floor needed to be replaced. Alberto argued that they could install new plywood on top, but I disagreed. Mold and rot were a big problem, so I wanted it replaced. He delayed the project by 1 week because he was going on vacation and didn't trust his workers to take the floor out correctly without him around. No one from the company arrived at the time they said they would (early the first day, always late after). I work from home, and there was one day where I told them I had an appointment at 10:30, so they needed to show up before 10:30. They arrived at 10:30, when I was walking into the doctor's office. When I called the project lead (and owner) Alberto back after my appointment, he was incredibly rude, unprofessional, and disrespectful. The tiling install guy was late by a few hours and worked until after 8 pm. I have 2 kids and I could not get them ready for bed while this guy was working. The drywall and paint guy always showed up several hours late and could never arrive at a specified time. One day the guys showed up to work for an hour and then left for the day. The project should have taken 9 days but took two weeks because of these late starts and poorly planned work days. There are several small defects that a good contractor would have fixed or avoided, like scraped paint or chipped cabinet surface. These were minor. Every plumbing fixture leaked after the install was complete: the shower, sink handles, and toilet, in that order. I had my own plumber fix it due to Kitchen & Bath's continued incompetence in this area, costing over $250. I am very angry that we decided to remodel the bathroom due to lead and water damage, only to have them improperly install the plumbing, potentially causing water damage. I forgot to get the certificate of insurance before starting the project, and when I asked for it after, they never responded. My insurance agent also asked for it, and they never responded. Now there's a BBB complaint, with still no resolution. I just want the insurance certificate. So if anyone is going to hire them to do anything, only let them do tiling. Hire your own plumber. And if you can, set a daily schedule in the contract.

Exactly what small retail should be: personal and friendly sales staff, interesting and unique…read moreproducts, reasonable prices. And you're never gonna get your knives sharpened on the world wide internet. Their staff helps me find the right implement for whatever challenge I've got in the kitchen. And while-you-wait professional knife sharpening is a valuable convenience.

Thank you for saving our holidays. They helped me find what I needed with smiling faces on…read moreChristmas Eve. My wife got rid of the old Rolling-pin that belonged to her grand mother just because the handles fell off.

After speaking with a handful of reputable contractors in the Madison area, we chose Allen Kitchen…read more& Bath (AKB) based on a referral from a friend who had their kitchen recently remodeled. We had our first meeting with Kathy (Interior Designer) within a few days of contacting them. She came out to our home, talked with us about our needs and ideas, and took rough measurements right then and there so she could get started on renderings, material selection, and planning. Within a week, we were in her office reviewing a detailed, accurate work order that was nearly spot-on with our vision -- and at a price lower than we had anticipated! After answering what must have been a million questions from us over the next week or two (and letting us review other materials in the showroom), we came almost full circle back to Kathy's original design. Kathy was patient, kind, and quick to address all our needs as we worked through the initial planning process. Once we officially signed with AKB, it was less than a month before our project was scheduled and the dumpster arrived. Our lead carpenter, Pat, arrived the following morning and got to work right away. Outside of the electrician and plumbers, Pat was our main tradesperson for the project--from tear-out to tiling, he was skilled in all areas. Since I work from home, I was able to greet Pat each morning and talk over the day's work. He also showed a great deal of patience and kindness as I asked questions about the project, materials, techniques, and more. And since he was here for over a month, I got to learn more about him and his family. It was genuinely nice having him here each morning, putting his years of experience to work as he rebuilt our bathroom from the ground up. His dedication to his trade truly speaks for itself--our bathroom turned out amazing! Overall, we are very pleased with our remodeling experience with Allen Kitchen & Bath. Everyone we interacted with was kind, patient, knowledgeable, and engaging. Our bathroom turned out better than we could have imagined--the shower is our favorite part!

I can't say enough good things about my kitchen remodel with Allen. I had a basic idea of what I…read morewanted and Laree helped me find all the right pieces. She rearranged my kitchen floor plan to not only work better but also give me much more storage. Harrison, the carpenter, did a great job - he was not happy with just "ok", but was more of a perfectionist than me. Nino, the tile guy, made my selection of hand made (thus uneven and a challenge to use) tile the highlight of the room. Deanna kept me up-to-date on all installations. Even the inspections went smoothly. I've been thru a lot of construction projects and this has been, by far, the easiest with the best outcome. 5 Stars for Sure!

Well crafted professional work, well done, love my cabinets. The finish worked looked great, love…read morethe colors picked out. The workers were polite and kind. Still deciding if the pricing was worth it or should we have shopped around.

We are very pleased with our new kitchen cupboard doors from Mad City! Brent, the sales…read morerepresentative, was able to show us lots of photos of other projects on his i-pad, and he also brought samples of various styles and wood colors. We were impressed with how perfectly the new wood matched the original cupboards for such a seamless installation! We chose the arch topped pattern; we were able to use our original pretty backplates and knobs; we did update with hinges that were internal and more modern in appearance. Within the next month, a carpenter arrived to measure precisely for the project. When the big day arrived, two installers came promptly at 8 am. In two and a half days, the kitchen looked beautifully refreshed and new! Cody D. and Greg C. did an exceptional job installing everything! When they left, the kitchen was spotless! We HIGHLY RECOMMEND Mad City for your kitchen cupboard door replacements! Their representatives and their carpenters were very professional and their prices were reasonable! Enjoy the process!

I bought a house in 2013. Suppliers for the build was Nelson Young. About a month ago we were…read morehaving difficulties with the patio door lock. I remembered it to be Andersen silver line but Andersen did not recognize it as their window line and could not assist me. I called Nelson Young and was put in touch with Karl. He was nice enough to research past orders and locate the part I needed for the repair. John came done to install the lock and he took the time to make sure everything worked properly. I am grateful I called them and I am still in awe of how great their customer care is!

Just completed a deck project and would like to give a compliment to Samantha. She was great on…read moretaking orders on the phone for material delivery. Also the guys that delivered all the lumber multiple times. I just had one complaint with one employee Eric. Not a very nice person when I would get him on the phone or in person at the desk. Try to treat your customers a little more nicer we pay your salary.

Sampler Square is my go to place for client selections whether it's for new construction, existing…read morehomes or multi family projects. Paul is very helpful and willing provides options to fit my clients desired looks while meeting their budgets. The products I've purchased have been of high quality and a great value. I would highly recommend.

Great selection of products and Paul's customer service efforts are wonderful. We used Sampler…read moreSquare for all of our cabinet hardware needs on our new house.

The ~4 day project took 31 days from start to finish. The company and their flooring installer…read moreNathan Albrecht were disrespectful and unreliable by regularly showing up late, on multiple occasions hours late, and majority of the time not even giving notice that they would be late. The first attempt at replacing a stairway ended with stairs differing in height by over 2 inches, causing rework and delay. Flooring materials had to be reordered twice, causing delay. In my opinion I was overcharged for any additional work that was performed. The ~4 day project took 31 days to complete. Not even months post project completion and the project began falling apart. In the first few months post completion I had 6 pieces of new stair nosing become detached from the stairs. Areas where caulk was used are starting to separate so gaps are visible, and there is an area of floor bubbling. Even when the project is complete, the disaster continues. Total Concept & Design's project Nathan Albrecht performed is falling apart just months after completion. Rather than being happy and content with the project, I'm just thinking when is the next stair nose going to fall off? Will someone get injured?

From the owner: Kitchen, Bathroom design and remodel. Affordable to high-end flooring of all types, cabinets,…read morecountertops, Marvin Windows and much more. Professional installation. We will coordinate your entire project. New home design and construction.

Stay away!!!! Our countertops and backsplash were installed incorrectly. Even after they admitted…read moreto an improper install they refused to fix and/or replace it and offered $500 to basically live with it. Buyer beware!!!! I would highly recommend you go elsewhere. Jenny and her company are a fraud. Totally lack in care and craftsmanship.

This was by far the worst customer service experience anyone could possibly be involved in. Summit…read moreconducts business based on misleading its customers, lies, and not standing behind its poor quality of work. We have a kitchen with three countertops and the granite doesn't match. Took six weeks to get to this point and they finally said this is all we can do. Do not go to Summit Granite for your household projects!