If you are expecting good customer service from this company, you will be very disappointed. Be it…read morephone calls or text messages or even in store visits, there is no response. A great team of men installed quartz countertops but that's all I can give a good post for. Communication is a barrier. Good luck.

Kitchen & Bath LLC are incompetent plumbers, poor project planners, and OK bathroom tilers…read more Plumbing problems started during the planning phase, when they told me the sink did not need a an overflow, but I didn't think that was right, so I ordered one with an overflow. Thankfully I was correct, since the sink that they sell does have an overflow. I imagine other customers may have had big problems with the overflow after following their bad advice. I had to purchase the bath tub and bath fixtures. We had asbestos glue under the tile and a tub coated with lead, so I had an abatement company due the demo since Kitchen & Bath did not seem to have the expertise to do it. They claimed they could do it, but did not provide any licensing IDs for asbestos and lead removal. These additional costs are not included in the services provided by Kitchen & Bath and reviewed here. On the other hand, I removed the old plastic tub/shower wall cover and installed the mirror and light by myself. After the demo occurred, it was obvious that the plywood floor needed to be replaced. Alberto argued that they could install new plywood on top, but I disagreed. Mold and rot were a big problem, so I wanted it replaced. He delayed the project by 1 week because he was going on vacation and didn't trust his workers to take the floor out correctly without him around. No one from the company arrived at the time they said they would (early the first day, always late after). I work from home, and there was one day where I told them I had an appointment at 10:30, so they needed to show up before 10:30. They arrived at 10:30, when I was walking into the doctor's office. When I called the project lead (and owner) Alberto back after my appointment, he was incredibly rude, unprofessional, and disrespectful. The tiling install guy was late by a few hours and worked until after 8 pm. I have 2 kids and I could not get them ready for bed while this guy was working. The drywall and paint guy always showed up several hours late and could never arrive at a specified time. One day the guys showed up to work for an hour and then left for the day. The project should have taken 9 days but took two weeks because of these late starts and poorly planned work days. There are several small defects that a good contractor would have fixed or avoided, like scraped paint or chipped cabinet surface. These were minor. Every plumbing fixture leaked after the install was complete: the shower, sink handles, and toilet, in that order. I had my own plumber fix it due to Kitchen & Bath's continued incompetence in this area, costing over $250. I am very angry that we decided to remodel the bathroom due to lead and water damage, only to have them improperly install the plumbing, potentially causing water damage. I forgot to get the certificate of insurance before starting the project, and when I asked for it after, they never responded. My insurance agent also asked for it, and they never responded. Now there's a BBB complaint, with still no resolution. I just want the insurance certificate. So if anyone is going to hire them to do anything, only let them do tiling. Hire your own plumber. And if you can, set a daily schedule in the contract.

HBD was great to work with! The renovation they did for us was beautiful. They stayed on-track to…read morethe initial schedule, the cost felt very reasonable and stayed true to the initial quote. We plan to start with them the next time we're considering a project.

From the owner: Bathroom Vanities, Cabinetry, Luxury Vinyl Flooring, Quartz Countertops.read more

Exactly what small retail should be: personal and friendly sales staff, interesting and unique…read moreproducts, reasonable prices. And you're never gonna get your knives sharpened on the world wide internet. Their staff helps me find the right implement for whatever challenge I've got in the kitchen. And while-you-wait professional knife sharpening is a valuable convenience.

Thank you for saving our holidays. They helped me find what I needed with smiling faces on…read moreChristmas Eve. My wife got rid of the old Rolling-pin that belonged to her grand mother just because the handles fell off.

I contacted Josh at jl General contractors for some much needed home repairs and he was prompt and…read moreguided my wife and I through the process and did a great job for us and we've contacted him as a repeat customer bc of the great quality work that him and his crew do and explained what needed to be done so we understood step by step and gave us options and I would highly recommend his company and have several times bc of the great quality of workmanship...

From the owner: Welcome to JL General Contractors LLC…read more We are a local family owned and operated business dedicated to providing our clients with exceptional service as well as high-quality workmanship. Our experts specialize in a variety of home maintenance services. Some of our services include bathroom and kitchen remodeling, electrical, plumbing, snow plowing, building additions, drywall installation, lawn care and more. We are here to help you create and maintain your dream home. At JL General Contractors LLC, our number one priority is our clients and providing reliable and efficient handyman services. We are licensed, bonded, and insured, so call today for more information.

I ordered a shower curtain liner for $18 and had to pat $6 for shipping…read more When I tried to return it, they wanted me to pay over $18 shipping to return it. Meaning, I get no refund. I will never order from them again. If I could, I'd give them a 0 rating.

I returned an item because it didn't fit. Tracking shows they received the merchandise weeks ago…read morebut still no credit for the return. I have submitted a dispute with Discover but they are about as inept as BB&B. I wouldn't dare order from this company again. If you have to return it, chances are good you will just be giving them their product back and getting nothing in return. I am seeing a lot of complaints about them doing others the same way. They are basically just stealing from their customers

We are very pleased with our new kitchen cupboard doors from Mad City! Brent, the sales…read morerepresentative, was able to show us lots of photos of other projects on his i-pad, and he also brought samples of various styles and wood colors. We were impressed with how perfectly the new wood matched the original cupboards for such a seamless installation! We chose the arch topped pattern; we were able to use our original pretty backplates and knobs; we did update with hinges that were internal and more modern in appearance. Within the next month, a carpenter arrived to measure precisely for the project. When the big day arrived, two installers came promptly at 8 am. In two and a half days, the kitchen looked beautifully refreshed and new! Cody D. and Greg C. did an exceptional job installing everything! When they left, the kitchen was spotless! We HIGHLY RECOMMEND Mad City for your kitchen cupboard door replacements! Their representatives and their carpenters were very professional and their prices were reasonable! Enjoy the process!

Everything from the time we called to arrange a visit for an estimate to the first time we were…read moreable to use the new shower was fantastic! Professional people, pricing, value, products and workmanship all get a 10 out of 10. They were so impressive on our initial visit, that we ended up buying that night and cancelled our remaining appointments with 4 other companies. Thank you, Larry Johnson and Nancy.

It was a pleasure working with Tonia and Aaron of Kitchen Works. Their communication was excellent…read moreand they responded to emails and calls quickly. Their design ideas were very thoughtful, practical, and forward thinking. Aaron and Tonia worked with our general contractor to establish the construction timeline, and the work was completed on-time with no delays. We ordered our cabinetry and hardware through Kitchen Works and we were given many options within our budget and design aesthetic. We are extremely happy with our finished kitchen, and Kitchen Works played a vital part in making it all come together. Kitchen Works is as professional as they come, but also approachable and fun to work with. I have recommended Kitchen Works every time someone asks, and even when they don't!

Tonia and Aaron are great! We had recently bought a house and they helped us go through the process…read moreof buying an additional cabinet to match our existing kitchen cabinets. They made everything easy, gave great suggestions, and communicated well throughout the purchase and installation - that was important because we had several projects going on at the same time and timely communication was key. They're reasonably-priced and helped us make the most cost-effective decisions for the kitchen. For example, they helped us figure out a cabinet configuration that would only require one additional cabinet instead of two. Aaron has even stopped by our house a couple times to make small fixes to the existing cabinets, and we are more than impressed with the customer service. Highly recommend them!