Dr Menser, You Rock! it is nice to know that there are still very thoughtful, knowledgeable and…read morehonest vets out there that are not all about their pocket books. Yes, vets go to school and earn a good wage but some of the vets in Ellis Co. are outta control. Thank you, Dr Menser for being considerate of those who love their animals and don't have a whole lot of money but not looking for a hand out either. So grateful to have you in Ellis Co. Blessings to you Dr Menser!!

Dr. Menser is wonderful and super knowledgeable. A real old school VET! He's super kind and patient…read morewith my dogs. This is the only place I'll bring my animals. The office ladies have always been very nice and caring.

We were in town to work Scarborough Renaissance Festival and our now 6 month old puppy needed a…read morebooster shot, we set an appointment for an exam and while we were there discussed neutering him. 3 weeks later we brought him back for his scheduled neuter. We opted for pre surgical blood work and basically everything they recommended we get him (cone, pain meds, micro chip, etc). The total was under $400 which compared to the other states we work in, is an incredible deal. The staff were always kind & happy to see ChaLouie. Thank you Waxahachie Veterinary Clinic, y'all rock!

They were very friendly and efficient. They got us in 1 day after I called and we didn't have to…read morewait too long before seeing the doctor who was very thorough, explained everything to me. Blue liked the doctor and so did I. We are taking Blue and his sister in tomorrow for heartworm tests and full annual exam tomorrow. They got them in at the same time which is awesome.

Dr. Menser has always taken excellent care of my family. Love walking in Saturday when one of my…read morebabies needed help.

Best vet in Waxahachie! Dr Menser has treated Ellis County pets for many years with kindness,…read morecompassion and skill. We wouldn't consider taking our "kids" to anyone else. His staff is top notch.

I can't say enough good things about Brookside Animal Hospital now. Our previous experience with…read morethe former doctor was honestly awful--rude, dismissive, and completely disrespectful. It left such a bad impression that I was hesitant to ever come back. Enter Dr. D hallelujah! She is absolutely amazing and has completely transformed this place. The level of care, compassion, and professionalism she provides is night and day compared to before. She truly listens, explains everything clearly, and treats both pets and owners with genuine kindness and respect. This is a whole new experience, and for the first time, I feel comfortable and confident bringing my pets here. I can now wholeheartedly refer family and friends without hesitation. Thank you, Dr. D, for taking over and restoring faith in this clinic!

OK..... But we took a sick chicken in to see the folks at Brookside. Now, they are not our regular…read morevets, but worked us in after a cancellation. The care, kindness and follow up was amazing. And we thought if they do this for a non regular customer (with a chicken no less) as much as we like the folks over at Grandview, Brookside is going to get our business for all our pets.... 5 stars!

Dr. Welsh and her team always take care of Brownie even with his loud snorting! We always…read moreexperience the best care. Thanks Ms. Kaye for keeping him with all the hugs and rubs until he is ready to be seen...Brownie loves the attention!

I have an 11-year-old red healer that developed arthritis. We went in second…read more injection of Labrela. after seeing no change with the first, I asked to speak to the vet while there about my concerns and other possible options. we waited to see her for 20 minutes. Her advice was simply to wait and see how the second injection goes. Simply speaking to the vet was considered an "exam" versus a consult and I was charged an additional $54! I need a that actually cares about my companion versus taking money from their patients.

I love going to Pet Supplies Plus to purchase my fish from their aquatics department. They have…read moreexcellent customer service,dealing with Ella ,the aquatics manager and staff members Sammy and Calla have been excellent with helping to retrieve our fish with the greatest personalities. There is nothing better than having a customer service rep help with a smile on their face and a love for what they are doing ...

Tonight, February 14, 2026, my wife and I came into this location to purchase some fish. While I…read morewas waiting my turn at the fish tanks, my wife stepped away to grab some dog treats. I had clearly been standing there and even made eye contact with the employee working in that section. When it was finally my turn, another older customer walked up from around the corner. Instead of acknowledging that I was next, the employee immediately began helping her -- chatting about fish and snails and even grabbing the net to assist her. At first, I thought maybe they knew each other. But when it became obvious she was just skipping over me, I said, "Hello, do you work here?" She responded with an attitude, "Yes, why?" I explained that I had been waiting and was next. Both of them looked shocked that I even spoke up. I asked to speak with the manager, Anthony, and explained what happened. Honestly, I did not get a good feeling from that conversation either. His response was simply, "I'll speak with her." That was it. No real apology, no ownership of the situation, no attempt to make it right. As a manager, I believe you should go the extra mile to ensure customers feel valued -- especially after a poor interaction. Instead, the conversation felt stale and he quickly exited the situation. Yes, he did end up getting my fish, but that was the bare minimum. In my opinion, there should have been some small gesture -- even just a sincere apology or minor discount -- to show appreciation for our business and to ensure we return. It's already difficult to find good tropical fish options down south, but customer service like this makes it very easy to consider taking my money to one of the other pet stores nearby. Very disappointing experience overall. Update : On 2/24/26 After speaking with the manager over the phone and meeting her last Saturday 2/21/26 mid-morning, I was under the impression that some type of discount or resolution would be offered, especially since she made the effort to get my number and arrange a time to meet. I didn't expect anything extravagant, but I did expect some gesture to earn my business back. Instead, I was told about the new processes she plans to implement to ensure employees follow procedures more closely and pay better attention. While that's good to hear, those standards should have been in place from day one. Improving internal processes doesn't address my experience or rebuild my trust as a customer. Unfortunately, this situation wasn't handled in a way that makes me want to return. I'll be taking my business elsewhere.

Hi my name is Vanessa Alvarez and recently my 3 German shepherds ran away.I tracked them down at a…read moreSPCA Shelter in Ellis County and when I got there they say my babies have already been adopted. If you adopted my puppies or know who has my puppies please contact me @214-886-6693 those puppies mean everything to me .I'll pay whatever price just please return them back to me.

Want to adopt a pet? There's no better place than the ECSPCA. The dogs and cats, kittens and…read morepuppies there are happy and healthy and ready for a new home. The Ellis County SPCA is the best thing that's happened to dogs and cats in the area for a long time. The shelter's staff is friendly and knowledgeable in their care for abandoned pets. They see to it that every dog and cat taken in gets proper care. The ECSPCA is a great place both to adopt companion animals and to support through donations and volunteer work (they're a 501(c)(3) non-profit organization).

Annabel was my fur baby groomer. She had a wonderful personality and extremely patient. She went…read moreover the haircut with me that I wanted for Sugar. I was able to ask questions. I officially found a groomer I like.

Excellent store! My two dogs have been going to dog training with Amber. She's a fantastic trainer…read moreand super helpful-always goes out of her way. The staff is always so nice and helpful at the store as well. So glad to have a great local store to rely on!