Like other reviewers have said, this gym is clean and typically not crowded. The owner is a caring…read moreguy who really tries to engage with members and make them feel welcome. I signed up for a one year membership, knowing that I would possibly be moving in the next few months. Alex, the owner, reassured me that as long as I showed proof that I was moving, I could cancel without any penalties. I eventually did move away, and when I tried to cancel was directed by a manager to contact ABC financial who handles the contracts for all anytime fitness'. This was a pretty bad experience, as they require you to give 45 day notice and charge a $50 cancellation fee. Initially, I was upset because I thought the cancellation was going to be hassle free and immediate. Alex found out about what happened, and immediately worked to rectify this issue and got me a full refund of the cancellation fee and 2 months membership. Alex is a fair and honest person, and I would recommend this gym to any who are looking.

Worst customer service ever!!!!! I called last a couple times last year to cancel, then started…read morecalling again, for the past 5 months to cancel, with no success and then since January my payment went from $20 to $27 without even letting me know. I don't even have the fob anymore to even get in there to talk to anyone. They need to do better. Let's see if they call me back or cancel it for next month!

Closed last October and I'm still waiting to get my belongings out of my locker. Managers/owners…read morehave been non-existent.

A couple of months into my workout - one day, during my workout, the general manager approached me…read moreand offered to cancel my gym membership because I dropped my weights during my deadlifting. Before I signed up, I specifically asked three questions: 1) Whether I can do deadlifts; 2) Whether I can drop weights; and 3) Whether I can use chalk. The staff (a young boy) at the front desk answered affirmatively to all three questions, so I joined the gym. Many Planet Fitness type of commercial gyms have noise rules - that was why I asked. Given the explicit initial verbal consent when I signed up, I was furious and felt not welcomed. I argued with the manager and then left immediately without finishing my workout. I came back a second time to get my refund (and btw they refused to refund my annual fee). Now the young boy who signed me up claimed I only asked whether I could do deadlifts. And he claimed that he had warned me multiple times. These were flat out lies. About two week ago (and a couple of months into my training), he asked me to put mats underneath and I complied. That was the only time that we had a discussion about the noise. I pressed for details about those supposed "warnings" and the boy refused to clarify. I've trained at the gym for four months at different hours. Most of the time I saw only teens at the front desk. The general manager claimed he never saw me before that day's incident - thus I realized that the gym never had proper professional management. If the gym decides to hire underaged staff to help, that's perfectly okay. The problem is - if the teens - who lack the professionalism of adult trained staff - decide to handle matters in a teen's way - customers will have limited resort. The manager pointed out that the gym has rules forbidding weight dropping (and I am not disputing their general rules), but the gym also has rules that people must wear their masks at all times, as well as you must put weights back on the rack. But the rules are never enforced. People wander around, or grunt heavily, a lot of them without masks especially the teens. I have been training for a couple of months and I was under the impression that it was a gym managed in - let's say - a quite libertine way. I told him that this club is among the most dysfunctional in terms of weights arrangements (and I have toured more than a dozen gyms in different areas) - every single time I went there there were always some weights on the bars/machines (sometimes only on one side) and I had to put those weights back by myself. Different categories of weights are often stacked together. Also, having three 45lbs plates only on one end of the barbell hanging on a rack without people attending is actually dangerous. When I pointed out these apparent irregularities, the general manager - rather than acknowledging that things could improve - exploded at me. He shouted that it was not feasible to have staff sleeping on the floor all day to observe gym etiquette and enforcing the rules - and he would not stand me "insulting" his gym. So this is an interesting development. But after reading other comments on Yelp now I perfectly understand that I am not the only customer who got shouted at by the general manager. To sum up - the gym is not professionally managed compared to industry peers. The training environment is passable but not among the top tier. There are a lot of teens who train here and teens have different manners. For the mask conscious people - I've been to gyms that stringently enforce mask rules but this is not one of them. People frequently don't disinfect the equipment despite the explicit rules mandating disinfection. The locker rooms are not dirty but they are a bit beaten down (I have only seen the male lockers). Its pricing point ($45) should warrant a better environment but it is not the case. And the last word I heard from them is - you are no longer a customer, bye-bye. Well indeed. That's just the perfect way to treat your customers, even former ones. Congratulations.

I have been a member for over 20 years. The water aerobic classes are amazing . Each instructor…read morehas their own style but all of them are great .I usually go to 4 classes each week . Love Vanderbilt Club !! Loretta Carrigan

Great gym equipment with very friendly and helpful staff. It's a gym but the owner is so amazing…read moreshe makes you feel like family when you walk in.

I have been a member at Velocity for four months now. I had not been working out regularly in a…read moregym for a long time. The trainers are top notch. They all have been very patient and diligent in teaching me the proper technique and building a program that is targeted for my unique needs. Today, I am noticeably fitter and stronger. I have better balance and flexibility. I definitely recommend Velocity for Adults but they also do a great job with kids, high school and college age athletes.

Velocity is the third personal training organization that I have worked with. The priors did not…read morefollow my personal needs, and I cut them loose. But, not Velocity. Velocity has heard me and I have been very happy with them and the results over the past two years. I also find the trainers to be highly skilled and personable. Thank you Velocity!

great place for current athletes and former (older crew looking to get back in shape) to push…read morethemselves. the training staff is amazing, push you while making it fun.

Great place for athletes to train. We were on the road and my son wanted to continue to train for…read moreD1 camps this summer. Joe and team run a first class facility!

In August, before my sister's wedding, I booked an appointment at this salon based on a friend's…read morerecommendation. I was very specific about the techniques and cut I wanted and was assured they could handle it. When I arrived, I was told my appointment had been switched to a "more experienced" stylist. Her previous client was unhappy with her color, so instead of focusing on my appointment, the stylist kept going back and forth, working on that client's color while also cutting my hair. She completely ignored me, barely consulted with me, and kept insisting the haircut I wanted "wasn't that hard," as if I was making a big deal over nothing. The result was a terrible haircut that was not what I asked for at all. At first I thought I might be overreacting and tried to give it time, but months later my hair is still completely messed up and uneven from that cut. This was an incredibly disappointing experience, especially before such an important event. Terrible customer service and I would not return or recommend this salon

Poor Experience - Unacceptable Customer Service…read more The massage itself was good, but everything that followed completely overshadowed the experience. After my service, I paid with a $150 gift card at the front desk. The employee, Jane, ran the gift card multiple times and even said "third time's a charm," then told me I was all set to go. Based on that, I left. Shortly after, I received a call saying there was supposedly only $10 on the gift card. I explained that the card was for $150 and that I had been told I was all set after it was rung in multiple times. I answered the call and also called back to try to resolve the issue responsibly. The general manager, Samantha Goy, called me. Unfortunately, the conversation was extremely unprofessional. She was rude, aggressive, and would not allow me to speak. When I reminded her that I was the customer and was trying to explain what happened, she responded, "That's not how this works." Despite explaining that:    *   I was told I was all set and cleared to leave    *   I did not knowingly leave without paying    *   I had already contacted corporate by phone and email with no response Samantha Goy accused me of nonpayment, claimed I left without paying, and threatened to file a theft charge with the police if I did not immediately pay--while they still have possession of my $150 gift card. I repeatedly stated that I would never intentionally leave without paying and that I was actively trying to resolve the situation through corporate channels before settling any remaining balance. None of this was acknowledged. When I asked to speak with her manager, Sean, I was told he would not speak to me. This interaction was demeaning, hostile, and completely unnecessary. A simple billing issue caused by staff error should never escalate into accusations and threats. I am beyond upset by how this was handled and expected far better professionalism from a business of this caliber. So disappointing.

Pros: -Great price…read more-Plenty of cardio machines, even when it's busy -Probably 70% of the members only do cardio, so the weight area is usually very accessible with little to no wait for anything -Very clean -The "no intimidation" vibe they're going for is totally legit. I think a lot of people would feel very comfortable going here, no matter their gym experience and fitness level Cons: -The 12-minute abs area and the 30-minute circuit area seem like a waste of space. I wish that space was utilized better for a bigger stretching area and/or an area where one could do exercises with bands, jump rope, heavy medicine balls, balance balls, and maybe even a punching bag. -I wish that there were jump ropes, foam rollers, medicine balls, balance balls, etc available for members to use.

Planet Fitness in Norwood is, frankly, a mess. The place feels run down and poorly maintained, with…read moretrash on the floors and an overall lack of cleanliness that's hard to ignore. The locker rooms and bathrooms are especially bad--dirty, neglected, and clearly not a priority for management. The equipment itself might be decent, but that doesn't make up for the environment. A gym should feel clean, safe, and well cared for, and this one misses the mark completely. Staff presence is minimal and doesn't seem engaged, which only adds to the impression that no one is really managing the place. At the end of the day, it feels like a classic case of "you get what you pay for." If cleanliness and basic upkeep matter to you, this location is going to be a disappointment.

If you have not done crossfit before, you are missing out!!! "CrossFit is a strength and…read moreconditioning system built on constantly varied, if not seemingly randomized, functional movements executed at high intensity. It combines weightlifting, gymnastics, sprinting, rowing, kettlebell training, plyometrics, powerlifting, and medicine ball training. Our objective is to become proficient in all ten physical skills: cardiovascular/respiratory endurance, stamina, strength, flexibility, coordination, power, agility, balance, accuracy, and speed. The WOD (workout of the day) is always different and can be modified to meet the needs of any athlete, regardless of age, ability, and fitness level." I recently joined and have already notice a difference! The people you meet, the drive to exercise, the support while your there and when your not (people reminding you that you did not show up!). Bill, Beau, and Luigi are awesome! Every class is well structured and you always learn something new! If you want to take your body to the next level and really get in-shape crossfit is for you!! You will have fun, enjoy exercising and see results!

This box is amazing. From the quality of the equipment to the amazing coaches. If you are…read moreinterested in taking your fitness to the next level then this is the place for you.

I'm so fucking happy I remembered this place existed. I'm from Stoughton, I moved away, but I come…read moreto town to visit my family pretty often. I legit had a panic attack at the trouble it was finding anything at all on class pass, let alone good yoga, barre, and spin. Like literally I was malfunctioning and this happens everytime I come to town. The boutique fitness here is not even mid, I know it's the suburbs but it sucks and throws me off my fitness routine everytime I come home. Plus I eat all the shit I don't eat where I live here, fucking town spa and bullshit. I just can't. Googled yoga after not being able to book a 9:30 class somewhere like near Dedham idk. I really don't remember this area. Ummm. I totally forgot I used to come here the first years they were open and I was like early years of college. (20 yrs ago wtf) anyway this place really was the catalyst to my fitness journey. I was wicked lazy and silly, and just kind of fucked around bc I didn't and still don't know how to use weights, and was really a dancer, however; I loveee group fitness. This place only got better!! The instructors are fucking amazing, I sucks at names but the barre teacher wow! Slay queen,. I needed that. Barre in LA could use you. And Gail is a g!! Love her. I also had the pleasure of doing Zumba with the homies. If you know you know. Anyway 25$ for a week pass is silly stupid. And I will be back everytime this fucking town sucks me back for a visit.

I've been training for years, and I have to say that Jack, at only 22, is one of the best trainers…read moreI've ever had. His knowledge, energy, and dedication are beyond impressive -- he truly pushes me to be my best every session. Elite is a total class act -- from the amazing owners to the talented trainers and the physical therapy team. I just finished working with Bob in PT and he was fantastic. Pete, the owner, is awesome too -- I love attending his group training sessions. If you're looking for a place that really knows what they're doing and treats every client like family, Elite is it!