I have been a member for over 20 years. The water aerobic classes are amazing . Each instructor…read morehas their own style but all of them are great .I usually go to 4 classes each week . Love Vanderbilt Club !! Loretta Carrigan

Great gym equipment with very friendly and helpful staff. It's a gym but the owner is so amazing…read moreshe makes you feel like family when you walk in.

Worst customer service ever!!!!! I called last a couple times last year to cancel, then started…read morecalling again, for the past 5 months to cancel, with no success and then since January my payment went from $20 to $27 without even letting me know. I don't even have the fob anymore to even get in there to talk to anyone. They need to do better. Let's see if they call me back or cancel it for next month!

Pros : It's 24 hours and has single person bathrooms. Also very friendly staff. That's it…read more Cons : This is a very very small gym with an incredibly mediocre setup. They charge a monthly maintenance fee which is completely fine, however equipment is consistently breaking down and takes forever to be fixed. In one of the pictures the pullup bar is missing a grip on one side and it has been this way for AT LEAST 6 months. When I asked a team member about it they gave some bs excuse about it and said it would be fixed soon. 3 months later still nothing. Also noticing what appears to be black mold on the ceilings(I'm not an expert.) I stay here because it is extremely close to my job and is basically the only gym available when I'm off that I know of. If any other options become available that can even come close to the convenience that this gym offers I will immediately cancel my 2 year contract and happily pay whatever cancellation fee comes with it. Also goodluck going during the afternoon.Thanks for reading

In August, before my sister's wedding, I booked an appointment at this salon based on a friend's…read morerecommendation. I was very specific about the techniques and cut I wanted and was assured they could handle it. When I arrived, I was told my appointment had been switched to a "more experienced" stylist. Her previous client was unhappy with her color, so instead of focusing on my appointment, the stylist kept going back and forth, working on that client's color while also cutting my hair. She completely ignored me, barely consulted with me, and kept insisting the haircut I wanted "wasn't that hard," as if I was making a big deal over nothing. The result was a terrible haircut that was not what I asked for at all. At first I thought I might be overreacting and tried to give it time, but months later my hair is still completely messed up and uneven from that cut. This was an incredibly disappointing experience, especially before such an important event. Terrible customer service and I would not return or recommend this salon

Poor Experience - Unacceptable Customer Service…read more The massage itself was good, but everything that followed completely overshadowed the experience. After my service, I paid with a $150 gift card at the front desk. The employee, Jane, ran the gift card multiple times and even said "third time's a charm," then told me I was all set to go. Based on that, I left. Shortly after, I received a call saying there was supposedly only $10 on the gift card. I explained that the card was for $150 and that I had been told I was all set after it was rung in multiple times. I answered the call and also called back to try to resolve the issue responsibly. The general manager, Samantha Goy, called me. Unfortunately, the conversation was extremely unprofessional. She was rude, aggressive, and would not allow me to speak. When I reminded her that I was the customer and was trying to explain what happened, she responded, "That's not how this works." Despite explaining that:    *   I was told I was all set and cleared to leave    *   I did not knowingly leave without paying    *   I had already contacted corporate by phone and email with no response Samantha Goy accused me of nonpayment, claimed I left without paying, and threatened to file a theft charge with the police if I did not immediately pay--while they still have possession of my $150 gift card. I repeatedly stated that I would never intentionally leave without paying and that I was actively trying to resolve the situation through corporate channels before settling any remaining balance. None of this was acknowledged. When I asked to speak with her manager, Sean, I was told he would not speak to me. This interaction was demeaning, hostile, and completely unnecessary. A simple billing issue caused by staff error should never escalate into accusations and threats. I am beyond upset by how this was handled and expected far better professionalism from a business of this caliber. So disappointing.

I had fun at my cousin's birthday party the employees were very nice to everyone and always had a…read moresmile on their faces. The obstacle courses were fun to but if you are a taller person such as me (6'0 ") then it can be harder to use the equipment such as the hooks and beams but everything else if fun

They pay Yelp to hide all bad reviews, you can find them but you have to really find them…read moresomewhere. It's all really bad, they are super uneducated trainer. Cheap though, you get what you pay for.

The trainers were all very not educated on a lot competition for IFBB, I didn't believe it till I…read morejoin it, and found out they don't like IFBB division, and Cathy who is the owner, she actually are the judge for another division than NPC and IFBB, so she would tell her girls to do those shows that she would be the judge, so they would wins, but if you look at her girls ( even her trainers), non of them can even compete with IFBB or even other divisions,( if it wasn't her as a judge.) so it's up to you, if you want to win, you can have them as your trainers, but if you want to be the best of yourself, I would suggest shop around and see their clients result. Also, Cathy would trash IFBB, the posing, but thats how you can see who is lean and who has more muscles of your gluts. Also they think all IFBB is all unnatural, which is not true. And the administer was very slow respond, you hardy get hold anyone on the phone and slow email respond. Cathy herself doesn't even look in shape, it's hard to trust someone who isn't in shape or has little background of competing to be half of your trainers. if you get savage as your team, you would get two trainer, one would always there to answer your questions, and catchy would be monitor all the emails . Only thing is the price, they are super good price, but again, you got what you pay for.

Closed last October and I'm still waiting to get my belongings out of my locker. Managers/owners…read morehave been non-existent.

A couple of months into my workout - one day, during my workout, the general manager approached me…read moreand offered to cancel my gym membership because I dropped my weights during my deadlifting. Before I signed up, I specifically asked three questions: 1) Whether I can do deadlifts; 2) Whether I can drop weights; and 3) Whether I can use chalk. The staff (a young boy) at the front desk answered affirmatively to all three questions, so I joined the gym. Many Planet Fitness type of commercial gyms have noise rules - that was why I asked. Given the explicit initial verbal consent when I signed up, I was furious and felt not welcomed. I argued with the manager and then left immediately without finishing my workout. I came back a second time to get my refund (and btw they refused to refund my annual fee). Now the young boy who signed me up claimed I only asked whether I could do deadlifts. And he claimed that he had warned me multiple times. These were flat out lies. About two week ago (and a couple of months into my training), he asked me to put mats underneath and I complied. That was the only time that we had a discussion about the noise. I pressed for details about those supposed "warnings" and the boy refused to clarify. I've trained at the gym for four months at different hours. Most of the time I saw only teens at the front desk. The general manager claimed he never saw me before that day's incident - thus I realized that the gym never had proper professional management. If the gym decides to hire underaged staff to help, that's perfectly okay. The problem is - if the teens - who lack the professionalism of adult trained staff - decide to handle matters in a teen's way - customers will have limited resort. The manager pointed out that the gym has rules forbidding weight dropping (and I am not disputing their general rules), but the gym also has rules that people must wear their masks at all times, as well as you must put weights back on the rack. But the rules are never enforced. People wander around, or grunt heavily, a lot of them without masks especially the teens. I have been training for a couple of months and I was under the impression that it was a gym managed in - let's say - a quite libertine way. I told him that this club is among the most dysfunctional in terms of weights arrangements (and I have toured more than a dozen gyms in different areas) - every single time I went there there were always some weights on the bars/machines (sometimes only on one side) and I had to put those weights back by myself. Different categories of weights are often stacked together. Also, having three 45lbs plates only on one end of the barbell hanging on a rack without people attending is actually dangerous. When I pointed out these apparent irregularities, the general manager - rather than acknowledging that things could improve - exploded at me. He shouted that it was not feasible to have staff sleeping on the floor all day to observe gym etiquette and enforcing the rules - and he would not stand me "insulting" his gym. So this is an interesting development. But after reading other comments on Yelp now I perfectly understand that I am not the only customer who got shouted at by the general manager. To sum up - the gym is not professionally managed compared to industry peers. The training environment is passable but not among the top tier. There are a lot of teens who train here and teens have different manners. For the mask conscious people - I've been to gyms that stringently enforce mask rules but this is not one of them. People frequently don't disinfect the equipment despite the explicit rules mandating disinfection. The locker rooms are not dirty but they are a bit beaten down (I have only seen the male lockers). Its pricing point ($45) should warrant a better environment but it is not the case. And the last word I heard from them is - you are no longer a customer, bye-bye. Well indeed. That's just the perfect way to treat your customers, even former ones. Congratulations.