I believe the quality of care, expertise, and the experiences these children create here at…read moreTraining Wheels ABA are life changing. The families are lucky to have a staff that are so welcoming and well trained.

Our son has improved immensely since beginning ABA therapy at Training Wheels. We love all the…read morestaff. Our son looks forward to attending every day.

We've had a great experience working with our therapist and this practice. I've seen my child gain…read moremore confidence since he's been working with his therapist. I also needed records to be expedited to me for a court proceeding recently and these guys really came through. I got my records for free and they even called me to make sure that I got them.

My therapist has helped me overcome challenges that I've had for years. They accepted my insurance…read moreand offered me a fast appointment. Unlike other practices, I didn't have to get on a waitlist. I have the option of seeing my therapist online or in person so I like that flexibility a lot.

I have brought my child to this facility for awhile now and we are both so happy here! So much…read moreprogress has been made and the staff there from the lovely lady who handled our intake and all the front office staff and Brandi the front office manager, to the therapists we have had, yes some turn over but compared to other places in the Buda/Kyle area not bad, my child has been not only taken care of but treated in a way all parents should want their child to be treated...like a human being. Our first meeting with Amy was so refreshing and needed after the hell of ABA and the "training" they try to do to your kids (if you know you know). She is so knowledgeable and understanding to our concerns and needs and just really was upfront, please visit their website before you go to, I see many complaints on here but seem to be due to lack of parents research, and she really advocates for her clients and getting them all needed in just all aspects of their lives...school and home life. As a parent I am just so grateful to have a place have my back like this one does...they are upfront with all that is going on but never push my child and make them feel less than they are or like they don't matter and they help me with tools to take home and use as well. Like most parents as well I am so grateful for all the reminders that I get not only about upcoming appointments but payments as well...paying ahead of time I know for some is like "WTF" but look at the times we live in people so it is understandable they need to get paid for services rendered...too many ungrateful people out there that have made it this way for most place. All in all LOVE this place and my child is so happy and at home here as well...asks daily when can go back to see as he says "his people".

Started out great. Arrived one day and was told my grandson's speech therapist was no longer…read moreemployed, no warning. They said that they were experienced with autistic children. Not so! Toward the end there were constant complaints from the new speech therapist about typical autistic behavior. In the beginning they told us that ABA was abusive then when we decided to leave they suggested we try ABA. There is no consistency or compassion.

I have issues both with the billing as well as the quality of service for my teenage child that was…read moreseeing one of their therapists. The billing issue is ultimately what led to me deciding to leave the review as I was clear that my child would be taking over payments and to not charge anything further to me. The therapist acknowledged that, but they did not appear to try and reach out to my child to obtain a new payment method and then without warning, just charged me about a week later (I had messaged them before the last session took place). The facility manager who oversees the therapist was also quite rude when they followed up with my complaint about being charged. But the larger issue is that despite a year and a half of therapy, in every measurable way, they have not helped my child. I won't get into the details of the issues here, but in every way I can see that they needed help, things have either stayed the same or gotten worse. Now this office did not create those issues, and they can only help my child when they are willing to be open and honest, but a more qualified therapist would likely have been able to make better progress, and the rate they charge and the fact they don't accept insurance, means my expectations are high, and they failed miserably to meet those expectations. Based on my experience, I can in no way, shape, or form, recommend this office or the people in it.

Dr. Frame and her team are highly qualified, and they offer professional and compassionate care to…read moreeveryone they see. I highly recommend :)

I can imagine that the positive reviews of this place are only because they haven't experienced a…read moredifferent therapy office so they have nothing to compare it too. That was me before we switched away from KidTherapy and to another PT. My daughter saw Jenny for PT about 3 times before we switched. The front desk staff are nice, but Jenny started our sessions 5-10 minutes late all 3x (which is significant when the session is only 30 minutes). She would oftentimes be rushing through the front door when we were in the lobby as her first patient for the day. She was a lovely person, but now it angers me to realize how my daughter was not receiving proper guidance & care. During our evaluation she took zero notes; just drew little drawings to try to show me what exercises to do at home. The evaluation at the other office had a full rubric/the PT took notes on her computer, etc. Multiple times Jenny would tell me "You should be a PT!" when I would share my observations of my daughter's gross motor skills. And I kept thinking "I'm only doing this because she's not receiving the guidance that she needs." I would leave appointments feeling more overwhelmed and had more questions than I arrived having. Jenny would frequently ask me to remind her what we did last time or what exercises we were working on; things that should have been recorded by the professional we were paying for the session. Overall, it was not a professional experience and I was right to trust my gut and try a different therapy center, because the difference has been night and day. My daughter has made more progress elsewhere in 1 session than she did in 3 sessions over 1.5 months at KidTherapy.

We love this center. They love what they do and they all work hard to help us all out. Our…read moretherapist Bethany is simply a joy. Since day one she's had a sweet connection with our son and bringing out the very best. He's sitting here next to me right now talking away. Sure in his own baby language- but something he never did before. It's been amazing seeing his growth and transformation at Kidtherapy! We can't wait to continue seeing his progress. Thank you Bethany'! Thank you to the front office staff for always welcoming us with a smile. Thank you to the other therapist for being so kind every time we pass by or when we need to share space or toys. Thank you Kidtherapy!

EVERYTHING has gone downhill since they sold the practice. Disorganized, ill-informed, slow…read moreresponses, if you can get a hold of anyone at all to answer your question. Not good.

We were patients for many, many years. We had amazing experiences with every doctor, nurse,…read moresecretary and staff member prior to the corporate take-over. We left the practice due to this (and our pediatrician retiring). Even when the company was bought-out, the local staff were so great. However...Due to the corporate take-over, the management of New Braunfels Pediatrics has gone downhill. I requested in early August that both of my children's records be transferred to their new local pediatrician office in town. There is a partnership with the medical records department that funnels into Vital Charts. Between New Braunfels Pediatrics and Vital Charts and a lot of hand-holding by me (Mom), it took 32 business days for my children's records to be received. The New Braunfels Pediatrics' office manager contacted me twice (once per my request and once on her own accord to follow up), but I was not contacted after the records were in the possession of the new pediatrician's office to verify with me. One of my children has an ongoing medical condition. The fact that his new doctor did not have access to his life record for that long is completely unprofessional and uncalled for. I, at one point, requested they drive the records over themselves, or me coming up there for them to print their records, and was denied because they can't authorize the release of the records, Vital Charts has to. They were being transferred to a local office, a 10 minute drive away. Shame on New Braunfels Pediatrics for allowing this long of a gap and shame on Vital Charts for taking so long to properly release these records. Parents should not have to hold the hands of the medical secretaries to ensure records are where they need to be. IF NB Pediatrics handled their business IN HOUSE (like they used to) I know it would have been handled in a timely manner. Thankfully the issue is now resolved, but it took at least 5 phone calls to both agencies, along with a threat of reporting, for this to actually get done.

Stacy is wonderful! She works with teens and families! In only few visits she guided our family to…read moreserenity and personal commitments! She is a wonderful professional very assertive and very knowledgeable of her field! I highly recommend her! 2 thumbs up!

This place is doing fantastic work. It is one of the premier places in the state that is doing this…read morework. It is only for young boys, but what a blessing to have a place like this in the world. We are trying to adopt, and our young man has found himself here. We could visit on the 1st and 3rd Saturday of the month. We met a few staff members, and they all care about the boys and doing a good job. As we have now been exposed to a few RTCs in the state, this one is beyond exceptional and like Club Med to the others. We plan to make annual donations so they can continue to do the fantastic work.

Many things. The way staff are appreciated needs to be more consistent. The direct care staff are…read morethe ones on the frontlines that build the closest relationships and help with the most intense behaviors. It can be overwhelming so it only makes sense to support your frontline staff in order to help the kids more. Direct care staff input also needs to be taken seriously. So often, staff would give input and it would be disregarded. Obviously, direct care staff may not know the logistics of how the place runs, but they know the boys well so it only makes sense to listen to what they're saying and take it into consideration. This is necessary for safety and for things to run smoothly. The type of care is decent for the boys. Not the best, but certainly not the worst. Most staff care very much for the boys. There are a lot of hard stories, backgrounds, and situations the kids come from and it can be rough at times, but direct care staff(both day and night staff) and the head coordinator do a great job of helping each other out to get a kid the help they need while maintaining a safe environment for the others around. RTC's aren't these great places, but they're necessary unfortunately and this one does a fairly decent job of actually helping boys out. It has potential to do so much more for the kids both through the RTC and the Transitionional living program, but the potential is unfortunately stifled by a need for leadership change. Leadership motivated by ego, personal agenda, and money. Money is undoubtedly important to help these kids, but it's not everything and it's certainly a small thing in the grand scheme of what these kids really need. They need safe adults to build relationships that last with them. They need connection and help to learn how to function beyond this place and for when they age out or are adopted and become an adult. This place helps some, but they could do much more and have a responsibility to do better. The way the money is used needs to change. The money should be put more towards helping the kids long term than on adding more buildings or taking extravagant trips when most kids will be there less than a year and these things though they aren't bad do little to nothing to help these kids heal, connect, or grow. I do NOT recommend donating money here until you have taken a tour and seen what it goes to and then specify what you want your money to be used for. There are a lot of cool and exciting looking things at this place that make it seem like a great camp, but the reality is, most of these things rarely get used, don't actually help a kid heal and grow, or they become an extra job for direct care staff to have to worry about or a program/policy for them to memorize and implement in their already busy schedules. As far as working here, just don't. Volunteer or work short term, but I don't recommend long term. It's just not a good environment and leadership is lacking and has been for many years and unfortunately isn't likely to change