My letter to the BBB rep - see you in court Hi Chantal, I went to the dealership after my experience with Action Auto Inc. I will send those receipts after Jan.2, 2025 and scan to make it easier for you. This way you will have a clear timeline. My car is old but does not have a lot of miles and I drive minimally. I work 7 days a week and my weekend job is driving a young adult with special needs. This company is wrong for putting the stress on me and having to cancel shifts at work and asking to come in later because of this issue. I want my money back,,,,that's all. Just refund me, so I can pay down my credit card bill. which was at zero dollars. Now I have a balance. Not good and not fair. I paid twice for the same work. This mechanic made my car inoperable, with the hopes of getting more money from me. NIssan Dealership will confirm since they had my car last Saturday, December 28, 2024. Thank you and have a blessed day! read more

It all started with a periodic small oil drip with our Mini Cooper. On our first visit to Action Auto they provided at a cost a good wash under the engine which would show where the leak was coming from. They then advised us to drive the Mini for a few days to locate a fresh area of oil leak. After seeing the leak again and taking the Mini back for our second visit, we trusted that their recommendation of replacing the engine oil pan, valve cover, oil cooler, and a full oil change would fix the leak. Well, it didn't. The small oil leak turned into a river of oil on our garage floor. On our third visit, I showed them a picture of the oil river. After another inspection, they advised that the leak was coming from the oil filter housing gaskets and turbo oil return hose. After installing these new parts, they said they drove the Mini for 22 miles which proved that the oil leak was fixed. Driving the car home (about 1/2 mile) and parking it overnight, the next morning a pool of oil was discovered. I refused to take the Mini back to Action Auto after spending a substantial amount of money for labor and parts replacements only. I, as a backyard mechanic, in searching the internet for Mini Cooper oil leak problems it mentioned a possible leak at the camshaft seal. During my parts disassembly, the camshaft seal showed no sign of leaking. While looking at the camshaft area, a few inches below was the new oil pan. I noticed the new oil pan had a substantial amount of oil around it's rim. I removed the oil pan and cleaned the pan rim. There was also substantial residue remaining on the engine block from the original seal which was never removed before reinstalling the new oil pan. Working on the oil pan fixed the leak. In my opinion, Action Auto's poor workmanship was the cause of them not discovering the leak. If you are looking for someone to repair a vehicle, move on! read more

Answered my questions about getting a Vehicle Safety Systems Inspection which I needed for my salvaged car. Apparently to get approved by the State of California someone has to go rigorous & at the same time tedious (because it's the government) training. read more

My Daughter brought her car in for a wheel alignment. An hour later she got a call that they couldn't do the alignment because the steering ball joints were shot. $1700 for the repair plus $1200 for Brakes $800 for Struts and another $800 for Brake Flush, Power Steering, etc. She called me and I had to go to Action Auto to check out the Service. I had them do the breaks only $1200. I thought this was high, so I took her car to another mechanic. They said they charge $400 for a full break job and there is nothing else needed. No Steering Joint, Struts. etc. I had them do the Alignment for half of what they quoted. These Guys wasted my time and owe me a refund. Don't Use Them!!! read more

Correct hours of operation M-F 7:30AM-5:30PM Saturday 7:30AM-3:00PM Sunday: CLOSED **UPDATE** As promised- I went back and gut punch! I have to get my sensors replaced for my Lexus. Booh. I'll most likely see if I can do it myself watching a YouTube video. If not giving Oliver a call. Stupid sensors. $500 ish for all the sensors replaced including labor. I don't like them anymore, haha. -- Action Auto Repair is truly a one stop shop. SMOG test, engine, transmission, brakes and tires all under one roof. Competitive prices and outstanding service by Action Auto Repair. They have served the community of Cypress and beyond for 46 years this month! Incredible. I contacted Action Auto Repair for a quote priced via Yelp. Oliver, answered the phone and reiterated their deal via Yelp. $25 for $50 I paid the $25 and a remaining balance of .20 cent in difference. You pay and give these gentlemen or gal your redemption code and claim it. Then, ensure your baby in their hands. You have the availability to inquire for quotes via Yelp from the comfort of your home. I opted to call. Their location can be a little tricky to see. I noticed the fast food restaurant and it's right behind it. It's a incredibly large business. Use that as a 'landmark' and stick to your GPS. So many women like myself dread going in for anything vehicle related. Why? So many auto shops like to take advantage. You go in for a smog and leave paying an arm, leg and your first born. Not here. No frills no gimmicks. Pure honesty. When I walked in I was shocked by the enormity of this business. So many designated areas. It's basically a dealership with non-outrageous dealership fee's and upsell. (I discussed a issue that I'm having with my vehicle and returning on Thursday to correct it. I will edit my post again then. This is strictly for just the smog and info received.) like I previously mentioned the designated areas that warmly greet you. Oh, another win. Two words: AC, baby! Today is a scorcher. They splurge on AC unlike some competitors. Entering a business and feeling that cold air hit your body is highly welcomed. There are two entrances to Action Auto Repair. I entered through the entrance door closest to their massive desk. Warm smiles and "hello's" greeted by Brett and Oliver. Both are true honest mechanics. Honest mechanics? Yes, I'm shocked, too! There is a beverage bar patiently waiting for you to indulge in their cappuccino maker with three flavors. I indulged in their English Toffee. It was foamy and luscious. I know what you're thinking. It's hot outside and you're enjoying a hot cappuccino. Don't judge me. There's also water and soda options with snacks in their vending machine. They also have a large flat screen TV for your entertainment. Plenty of sitting area. There is ample seating and also an area for your littles to play and let loose in their designated area. I don't know of any dealerships that cater to adults and children. What a fine establishment to offer this much needed 'amenity'. It truly helps parents out a lot. They serviced my vehicle faster than I could write this review. I was in and out in less than 30 minutes. I am a satisfied customer and implore locals to seek this business out for any repair needed. I will continue to patronize this family owned business. This enormity is nearly immaculate. Very clean. Heck, cleaner than my house. I'm interested in their cleaning company, haha. Well done, Action Auto Repair! COVID-19 restrictions- enforced. Cost: 5 stars (affordable prices) Customer service: 5 stars Environment: 5 stars Quick availability: 5 stars read more

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Very friendly and quick service. Least expensive smogcheck around. I would recommend these guys!

Quick service for a smog check. Friendly staff. Local Cypress residents received a coupon for a smog check so that really helped.

Such a waste of time coming here. Came by twice in the last week to get a smog. Both times the guy at the front desk said that the person who does smogs is not there but would be back but I can't even trust his word because I did come back and he still wasn't there. So frustrating. read more

Great service, excellent AC and most importantly, they were quick. I came in to get a smog check and breaks checked with no reservation but I got much more than that. The person servicing my car brought me into the repair area (to ask me a few questions) and I learned quite a bit about my car that I can put into practice next time I need a quick check. I'm not a car person by any means but this was truly a pleasant experience. read more

Excellent service. Been here 2 years ago for Smog and Transmission Oil Change. Came again for this years Smog Certificate. Bonus website coupon of $20 off. Great deal and Service read more

I went to get my car service done about two weeks ago for car maintenance and today the check engine light is blinking again, and car does nots do not want to drive more than 60 miles an hour. In the past 3 years on going to Action auto I had to go back twice after the repair/maintenance. Last service cost about $3,000. I hope I don't have to pay but I understand my car has 185,000 miles but if I customer comes back after the service, they are not a happy customer especially if they need to pay more. Other than the service, the front desk staff are nice. read more

I was pleasantly surprised by how how well I was treated by everyone that works at Action Auto.Cypress. Most of the guys have been there for more than 20 years, so they have a lot of experience. Nat has been the owner of this family owned business for more than 40 years. I thank God that I finally found honest mechanics that really take pride in their high quality work. I highly recommend this wonderful establishment!!! read more

Went here on 12/21 for a smog check. Check the website for coupons as it knocks down the price. Brett (manager) promised 1/2 hour and my car was ready in 1/2 hour. The facilities here are very accommodating: nice and spacious waiting room/lobby with sofas, tv & coffee and snacks. Within 24 hours, I also received a phone call to check if I was happy with the service. (Impressive) I will come here again! :-) read more

Friendly staff. Explained service needed. No pressure. Fair pricing. Option discussed if financing is needed. I'd recommend Action Auto.

Action Auto 100 STARS. Nat, Oliver and Noel and there ENTIRE TEAM are excellent, honest,Determined Team. This is the 4th. Auto repair shop that I have taken my 2009 Honda Civic I couldn't pass smog. The other three shops just couldn't get the job done like Action. STRAIGHT UP. SO I am forever grateful to them they really helped me out and now I could stop stressing and drive legal because I finally was able to pass smog. Called on a Thursday 4pm. NO WAIT. Just results. Thank you guys for everything. read more

Action Auto - Auto Repair Near Me - Cypress, California

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Just came in for a smog check. I'm glad to see excellent customer service is still alive and well. I am also happy to see old school / style businesses are still around . I guess customers know that this place will be fair , honest and always take care of their needs...I will certainly let my family and friends know about this hidden gem. Take Care, Curtis read more

Serviced my daughter's car well. Quoting, customer service, and experience overall were fast and efficient. Forgot to catch their names but huge thank you to the staff. The price is worth it here compared to other places. read more

Would recommend for a quick and fuss-free smog check! I called in the morning and was able to make an appointment for later that day. I was in and out in 30 minutes. Total was $35 out of pocket (would've been $60 without the Yelp offer). Workers are friendly, the waiting area is clean, no complaints here! read more

We love ACTION AUTO. They have worked on my entire families cars. Taking their advice, and doing the repairs they suggest, has saved our family a lot of break downs. ACTION AUTO IS AWESOME! No, Brett didn't make me write this! lol Theresa read more

This was my first time having a Smog Check from them & it went fast and smooth! Mr. Brett gives me a warm welcome and a 5 star rate of assistance read more

I wholeheartedly recommend Action Auto. I usually work with Jesse, and he's been so helpful, reliable, and fast. It's nice working with an auto shop that I feel like I can trust. read more

This place is fantastic! I searched on Yelp immediately after my car had started to make a funky noise. The reviews were great so I decided this was the place. I called in the day before pretty late and spoke with Oliver to make an appointment for first thing the following day. I dropped my car off and was given a ride home which was awesome! Not long after dropping off my car, I got a call from Oliver asking about a stench in my car and if I've noticed anything. I was shocked as I hadn't and he suspected something was dead somewhere under the hood. This has always been my worst nightmare. I avoid running over an already run over animal, I pay attention for any animals loose running in the street, I'm careful. My dad always told me the worst thing that can happen is you run over roadkill and it gets stuck in your car because it STINKS. Well, I was in for a real treat. Come to find out at some point a possum had crawled up into the engine area likely to keep warm and well you can guess where that led. Oliver called to break the news to me and I was shocked and also not going to lie, embarrassed especially because I didn't notice a smell and neither did my passengers! From what was described, that poor little dude went through it. I have all the respect and appreciation for the mechanics for dealing with the carcass and cleaning up my car after the fact. I received calls with updates keeping me in the loop which is definitely appreciated. I also had my oil changed, a belt repaired and air filter replaced with a complimentary inspection. I would absolutely bring my car back for any needs in the future. I appreciate all the mechanics and Oliver for the help. Also thank you for assisting with my stupid a/c question. It's all appreciated. read more

Brought my car in to Action Auto and spoke to Jesse and Brett who were tremendous help. I have an older GMC Vandura so so they were able to get it checked out with ease and let me know the issues as to why it hasn't been passing smog. They not only were able to help me pass the smog check and fix the issues in a timely manner but also went out of their way to help me out. Will definitely be back! read more

Worked with Brett for excellent service. Even got a recommendation for an excellent Thai food place while I was at it for a place in Tracy! Used the $25 coupon for the $50, but bring $1 cash because you there's like a 15 cent tax/fee thing. Super easy, really convenient! Was in an out for a smog check in like 30 minutes. read more

Action Auto completely came through for me! Took my daughter's car there for a smog check (with an awesome coupon, they honored), and it went very smoothly. I was told (by Brett) while we were there, if we have any further Automotive needs, to check back with him. I told him that I've been very stressed over my Daughter's driver side door lock being punched out, to break into her car a while ago, and asked if he could fix it. He sounded very confident, that he could get it done for a reasonable price! We set an appointment with him. Dropped the car off on the designated morning. We planned on a two day window, in case he ran into any snags. Hours later, he messaged me that the car was done. I thought I was messaged by mistake, and called him to verify. Action Auto did an amazing job in a short period of time, and I'm completely satisfied. Buena Park Honda wanted over $1,000 for the same repair. Action Auto beat that down, by way more than half!!!! I appreciate Brett, and Action Auto, for taking care of my Daughter, in the meaningful way! She now has a key to get into her car, if her key fob is not working! read more

Auto repair done 3/29/2022. These guys are straight shooters. Take your car here. No more searching necessary. If all of the reviews before mine aren't convincing enough, let me add a few more things for you to consider: I told them that I thought it was time to replace the brakes on my car. I felt it was time do this because of how many miles I had put on my last set of brakes. I expected to replace all four sets. Action Auto later called me and said no new brakes were necessary and explained why. They don't try to make money by doing unnecessary work. I forgot to tell them to rotate the tires. While checking the brakes, Action Auto saw the tires did need rotating and did it for me anyway - - at no charge. They also repaired and updated maintenance on a bunch of stuff that I had let slide for a long time. They found an additional, legit problem that I had not noticed, saving me from a larger malfunction later. Their labor fees and part prices are very reasonable and fair. The quality of work was great. Action Auto called a couple of days later to see if everything was good. They asked me if I was satisfied with their service. Yes, of course. The did not ask for a Yelp review. I decided to do one anyway, even though their record (past Yelp reviews) is quite clear. read more

Just like many reviewers before me, I too purchased the $25 for $50 voucher to be used for my smog check. I walked right in, signed some papers, they took my keys, and they began inspecting my car. The smog check took a little longer than other places I've been to before (~30-40 minutes). The waiting room is spacious and the couches were comfortable. Brett really is as nice as people make him out to be in previous reviews. The total came out to $50.20 and after embarrassingly explaining how I didn't even have $0.20 in my pocket or car, Brett just waved me off with a giant smile and said that it was okay. Thanks, guys! read more

Action Auto - the Yelp voucher covered the entire cost less $0.20! - Auto Repair Near Me - Cypress, California

I needed to get a smog check done and decided to come to Action Auto since they have a $25 for $50 Deal - amazing! To top that off, I was met with such great service and attitude from Brett. He cracked jokes and pretty much made my morning. The smog check took under 20 minutes, and I was able to wait comfortably in the waiting area which consisted of free coffee, couches, and a TV. Definitely will be coming back for future car related checks and issues. Thanks Brett! read more

Easy peasy! Called a week prior to get a quote for a smog check. The Yelp deal is the best. Beat every other mechanic in town. Drove all the way to Cypress just for Action Auto. Came in for a smog check at 10am on a Saturday. No appointment. Saw dozens of cars and thought Oh man theyre gonna be too busy for me. They took me in right away and were done with my smog test in less than 30mins. They honored the quote and yelp deal and only had to pay an extra $10. So out the door $35 total for a smog check is a very competitive price. This is the place! read more

Action Auto - Lobby - Auto Repair Near Me - Cypress, California

I received a quote for their Smog service. They had the best deal around. Once I got there, they helped me save even more money by taking advantage of their promotion. Quick service! Was out in less than 30min. Super friendly staff. Awesome people there! read more

Repair over budget, never was told of new charges. Went in for AC repair. Was quoted $1000-1500. Came to pay bill and found $3000 of quoted work. No extras were quoted to me at the time and come to find after reviewing invoice that a serpentine belt was added in. Where does a serpentine belt cost $1500 extra? Never going to use them for anything.ever again. I suggest you don't even walk in the door. Scam artists the lot of them. read more

I'm not big of a yelper, however for this place I must! They were extremely attentive, friendly and fast. I had my 1 year old daughter with me and they finished my smog check within 20 min. And I used the Yelp offer, $35 smog check... can't beat that 10/10 I would highly recommend! read more

I ran over a rolled up rug a months ago and the bottom casing on my car started dragging. I dreaded finding a shop because i feared getting pressured for additional services. I finally caved and decided to give Action Auto a try due to their high Yelp rating. Not only was customer service amazing from the second I stepped in, but they also fixed the shield/casing and filled my tires for free. I couldn't believe it. I even offered and they refused. I left the store feeling amazed and so happy that I found a shop that I can trust. Thank you, Auto Action! read more

I brought my 2015 Honda to Action Auto in Cypress for a smog check. The location was easy to find. The facility was very clean and organized. I was assisted by Oliver. He was very helpful and got my smog check done quickly. He provided excellent counsel and customer service. I really enjoyed the entire experience! The price was great, and I had a $20 off coupon. I will return for some of the other services that are provided at Action Auto. A+ service!! Ask for Oliver! read more

Needed a reliable garage and action was the one I went to. They were nice and helpful and fixed my broken window regulator and a trans service. All went well and Oliver was great and was a help. read more

I went once for an oil change and smog check and everything was fine. I go in again for another oil change and alignment, come out paying $150 (whatever I let it go) but terrible service!!! I told them my back window didn't go back up once it was put down and they still put it down and didn't fix it so now my window is down unless I pay $70 elsewhere to get it fixed. The man working on my car didn't even put my hubcaps on correctly. As the only mechanic I have been going to, I went again this morning to ask a price of a diagnosis. $130?! Are you serious? Currently sitting somewhere else that is charging $80. Not to mention none of these people wear masks, are unprofessional, and who I would assume is the owner was getting a haircut in the lobby last time I got my oil change. Will not be returning read more

Action Auto - The way he put my window down after I said not to because it would not go back up - Auto Repair Near Me - Cypress, California

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Super sad in the experience I had with this shop. Took my car in to get the clutch replaced. 2011 Honda CRZ. Paid 3000 and some change. After picking up my vehicle I drove it to my house about 2miles away and my passenger side axle popped out making a horrible grinding noise and leaking fluid. Called them and they told me to "drive it back over" they checked it out and said they "oh they forgot to punch the locking bolt but it's fixed now. And my rotor had a rock stuck in between the shield and rotor" That's were the grinding came from.... Yea okay sure I believe you. After driving a bit now my transaxle sounds like a dog box for some reason like having reverse cut gears? Whining sound in gear. Super weird never did that before. But I'm sure it's nothing they did... Next my clutch is shuddering worse than when I brought it in to be fixed. They kept telling me I need to break in the new clutch. Mind you I only drive my car maybe 6 miles a day. They let me know I need to go past 1000 miles and if it is still doing it bring it back. At 800 miles I called them to let them know it's still very bad. They said go 200 more. So now I have moved and the shop is no where near close to me and I have clutch that is worse than when I took my car in. Plus my carpets were destroyed by the bottom of the gentleman's shoes filled with grease. Honestly has been the worst experience with this shop I have ever had with any shop. Wish I could get my money back from them and take it to a place that knows how to install a basic clutch and bring them the parts they used back. The owner of the shop spoke to me like he was the king of knowledge when it came to vehicles. Was not a pleasant experience at all. Thank you guys. read more

Moises was super helpful! He got the little thing that was dragging underneath in like 10 minutes! He has definitely helped me go through my day without hassle. Thank you Moises read more

Action Auto - Convenient & Clean - Auto Repair Near Me - Cypress, California

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We came to action auto by mistake for a smog check with a competitors coupon. Brett worked with us and gave us a great deal with friendliness and professionalism. Thanks for working with us and beating your competition. We will definitely be back!! read more

I went in for an oil change and tire balancing, but Brett (my personal auto concierge ;)) suggested other work be done so to better my overall car health. Even though it meant more money, I appreciate being told this, and not having to worry that I break down somewhere inconvenient. Great service as always. read more