We hired ACS Roofing in June to replace the shingles on our commercial building. The work has not yet passed inspection by the City of Roseville.
We learned that a permit had not been obtained for the work. During the inspection, the inspector identified installation issues, including missing caulk, and found that the drip edge specified in our contract proposal had not been installed.
ACS Roofing offered a five-year extension to the original ten-year warranty and a $500 discount for the inconvenience. The company also agreed to correct the caulking and install the drip edge. During the second visit, multiple shingles were damaged. The company returned a third time to replace those shingles and stated that the work was complete.
We requested another city inspection before making any payment. At the fourth visit, attended by both the city inspector and ACS Roofing, the work again failed inspection because the shingles had not been caulked correctly and the drip edge was still missing.
Despite the failed inspection, ACS Roofing continued to request payment. We were also asked to sign a document waiving warranty coverage in connection with the $500 discount, although this condition had not been part of our agreement. In addition, we were presented with an NDA.
The representative sent to discuss these matters and collect payment communicated in a raised voice and used an unprofessional tone. We found this conduct inappropriate and not conducive to resolving the outstanding issues.
We expect the contracted work to be completed correctly and approved by the city. As of this review, that has not occurred. read more