When I initially called about the status of the ring (had my mom been cremated already or not), I received a return phone call telling me that the ring never arrived with my mom to the crematorium & after speaking the transportation staff, they claimed that the ring was removed at my mother's apt & handed off to a police officer that had been with me...I stated bull $hit...then, the rep stated that it was removed & given to the Hospice nurse...again, bull $hit!!! The ring remained on her finger before the guys asked us to step out of the apt to prepare my mom for transportation...now, that was an instant opportunity for the theft!!!
So I called back a 2nd time & requested ALL documentation pertaining to my mom's cremation...I also stated to the rep when she said that the jewelry remaining on the deceased is cremated with the deceased (per your documentation) did NOT happen...then, she stated I signed the release form stating "jewelry" was provided to me...yes, a Catholic Scapular that had been blessed not once but twice with the Sacrament of Anointing the Sick was around my mom's neck...I never in a million years would have dreamt that my mom would be SO abused, attacked, & assaulted by people that portrayed themself as individuals with a Heart...if you do not require your transportation staff to provide a detail of the jewelry returned on the release...you are setting yourself up for more law suits...it should not be something that the person mourning the loss of a love one should have to micro manage, question or worry about...bottom line, we speculate that the ring was cut off the hand of my mom's dead body before being delivered to the crematorium...it breaks our hearts & physically makes us sick to our stomach...this is the most evil thing to ever happen to my mom...I was 100% taken advantage of in my time of loss!!!
Listen to the recorded phone calls & hear for yourself just how ridiculous the lies being told to me were communicated.
I've contacted my mom's Hospice social worker & made a formal complaint with her because she referred your company to me...plus, she's already signed up for your services...I told her BEWARE!!!
After contacting & speaking extensively with Jason at the crematorium about their process...I made him aware of what I was having to deal with at aCremation...as I told him, aCremation's documentation in reference to jewelry & the crematorium was an out & out lie...much less deceptive information...an ultimately put him & their company at risk doing business with your company!
I think I've got my point across...if your transportation staff are NOT bonded...your company is totally irresponsible!!! If you don't take responsibility for your staff's unbelievable behavior (i.e., as your client...a full investigation into my allegations...lie detector test...guilty party fired). This should NEVER have happened to us & I will make it my mission that it will NEVER happen to another family...mark my words!!!
P.S. It was my 23 yr old son that got online & researched the process of cremation & questioned aCremations claims about the jewelry being cremated, too. He's a really bright kid so I owe all the credit to him in discovering the theft. He always has wanted the ring as a keepsake!!! He will be crushed after I tell him what I've discovered. read more