The hardest thing in my life to accept is loosing my father in early January of 2022! I still wish…read moreit was a bad dream to the strongest degree and that I could still see and talk to him like before! That being said, it does bring comfort that he was buried at the same cemetery as his parents and I do feel the upkeep and security at Sacred Heart is handled well with our personal experience so far. What comment/review I did see, I believe on the main website, that came as a disrespect to that particular situation seems to have been answered by the staff in charge. It put my mind at peace to see that action would be put in place. They have a mass every first Saturday of the month. The parking does need some attention because it gets pretty packed and its very limited. Many of us just parked along side the curb where the path continues throughout the cemetery site. I went a few months ago to Saturday mass and this did help me to continue to grieve and know that their are others in the same situation. Within the chapel area there are bathrooms as well as privacy for those that were cremated.

This is one of the best upkept cemetaries. It's always clean when I come visit and that's very…read moreoften. Once every few months. There's tons of spots left to buy. Kind of far for Dallas because it's in Rowlett.

These people truly are angels. They provide service with compassion, flexibility and with a smile…read more My father passed away and we struggled with funeral costs as he did not have life insurance. JeMese and Kelvin went above and beyond to help us pull together something with dignity that honored my father and our budget. You won't find a more blessed place. Thank you JeMese & Kelvin!

Kelvin and JaMese are the best!! Preparing to say goodbye to a loved one is always very hard…read more Kelvin and JaMese Chamberlain know how to ease the load and make sure everything is perfect. They have a very welcoming and comfortable facility and they approach the experience with very caring spirits. My family and I were very pleased with our experience as we said goodbye to my dad just over a month ago. If you are in need of similar services, there is no better place.

I want to express my deepest and most heartfelt appreciation for Charles W. Smith & Sons. I am…read moreespecially grateful to Rainy Day, who was entrusted with the sacred task of dressing and presenting my son to me one last time. There are no words to fully express my gratitude for the extraordinary care and dedication she put into making him look more beautiful than ever. Her compassion and attention to detail brought me a measure of peace in an unimaginably difficult moment, and for that, I will be forever thankful.

What a disgusting and unethical funeral home. Somewhere that's supposed to treat those who've…read morepassed with dignity and respect, showed my grandmother with nothing but disrespect. And she was a friend of Charles Smith himself. They mishandled and abused her body, based on the large postmortem laceration on her face. They over embalmed her to the point that she was seeping in her casket and we had to cover it up with a blanket- she looked nothing like herself. Andy Ortiz failed to get the police escort and the hearse was running yellow lights with the body and 30+ cars trying to keep up. He also took a phone call during the funeral in which he was yelling at the Sachse PD to cover his mistake when they couldn't provide a police escort without proper notice. We could hear him yelling from the funeral. Andy also provided the wrong name for the vault and tried to scrape it off and glue the correct name on there- it looked awful. Then offered to take her back to the funeral home so they could get it straightened out. ABSOLUTELY NOT. We refused to put her back in their care. It's been 3 years and I still can't visit her grave without getting furious. I will never find peace there, thanks to Andy Ortiz and Charles W. Smith. I hope they see her face every day and feel shame for how they handled someone- the LAST person who deserved to be treated like that, and a faithful friend to the Smith family. Absolutely disgusting. If you want your loved one to be treated with respect, DO NOT leave them in Charles W. Smith's care.

My experience with Laurel Oaks Funeral was extremely humble and kind it was a difficult time for…read moreme, but I felt comfortable and at easy with everyone Vanessa was absolutely helpful. Both my parents are buried there and it comforts me to know both are spiritually area is taken care of. Thank you also for reaching out to me during my grief .

Shannon and his team expertly guided us through the funeral arrangements for my mother in November…read more2025. His assistance made a difficult situation bearable by taking a heavy load off the family with all the decisions needed to be made. The value of the different funeral plans offered seemed to be reasonable. I highly recommend Laurel Oakes Funeral Home.

I know that death is a bad experience for everyone involved and I would think people's emotions and…read moresensitivity would run high when trying to plan funeral services, but I am surprised at some of the other reviews. These people nothing but polite, as well as empathetic. Everyone I spoke to at Williams displayed the perfect amount of compassion, while maintaining professionalism. Given the situation, I wouldn't say it was a pleasurable experience, but all of the staff went out of their way to make the experience as painless and seamless as could be.

My family and I have used Williams Funeral Directors twice before, but after this most recent…read moreexperience, we will not be returning. The level of communication, professionalism, and care we received during one of the most difficult times of our lives was deeply disappointing. My loved one passed away on October 2nd, and his cremation did not take place until November 6th with little to no communication from the funeral home in between. It started the night he passed. Their partners took hours to arrive at the house, even though law enforcement had already informed them of his condition and approximate weight. They arrived completely unprepared, and a family member had to help them place his body onto the gurney. It was traumatic and unacceptable. The next day, October 3rd, we arrived on time for our scheduled appointment but were placed in Raul's office while he took a lengthy phone call. He later explained that he had been "looking for a casket large enough," despite not yet knowing our wishes and we did not need a casket at all. Throughout our meeting, he repeatedly joked and attempted to be overly friendly, which felt inappropriate given the situation. One of our requests was to view our loved one one last time, and Raul assured us it could be arranged for the following day. Instead, I received a call the next morning stating that viewing would not be possible "because of his size" and the need to involve a third party, which would result in additional fees. Only after several hours and my firm insistence were they suddenly able to make it happen the same day. Before the services (held eight days after his passing), I confirmed with Raul that a priest and someone to lead the rosary had been arranged. He later informed me that "Maria" from the church could lead the rosary and that I would need to pay her $100 because it "wasn't in the agreement." I reluctantly agreed. It was only afterward that I learned Maria is actually a salesperson for the funeral home. After the services, I asked Raul whether everything had been received from the doctor for the cremation. He said yes and that they were only waiting for the state's approval. Weeks passed with no updates. When I reached out on October 28th, he hurriedly told me they were still waiting on the county medical examiner and claimed he couldn't email me details because he was "out of town." Once again, only after repeated insistence on my part did things suddenly move, and we received the cremation certificate on October 30th. This entire process was far more stressful, confusing, and prolonged than it ever should have been. Losing a loved one is already devastating; families should not have to chase down information, argue for basic services, or experience avoidable delays and miscommunications. We are extremely disappointed in how this was handled and can no longer recommend Williams Funeral Directors based on this experience.

Caring and very professional done process! They honestly do…read morethings one a 1st class rate and standard!

My son has been laid to rest at New Hope for almost 5 years and we have not had any issues till…read moreuntil recently. Someone new has came into office, by the name of Morgan and they started taking our son's things from his area. u I have two slots right next to each other and my son lights have never been an issue till now. My baby boys toys that are placed on his grave and not the grass which shouldn't not be touched. We sighed the contract in 2017 and have paper work which doesn't say anything that this lady Morgan is telling any of the families. And after speaking to her she said there is no one i can speak to that's over her. This is sad we pay to lay our son to rest and yet our son and our family is being treated this was all the sudden.

My mother had used Eastgate Funeral Home when my father passed away. He was cremated and the ashes…read morewere kept at her home in an urn. When she passed away recently, I chose Eastgate and they did a great job handling everything. She was cremated and they were buried together. The funeral home did everything they promised to do and I thought the price was very fair. I dealt with Ray Hailey and was also introduced to the owner at the initial meeting. Ray had a professional and calming demeanor. The owner Scott Smith brought the urns to the cemetery the day of the service and stayed for the graveside service. I feel like their company did an excellent job.

Eastgate Funeral Home and staff was wonderful during my dad's passing. They made many…read moreaccommodations for my family and made an incredibly difficult moment for us, memorable. Highly recommend them, their staff was lovely and respectful. Thank you Eastgate staff for your support through this process.

My grandpa recently passed away and Pilar funeral home did such an amazing job with the service &…read morewere very attentive, it was beautiful and I know my grandpa would've loved it.

Muy amables todo el personal muy atentos. Fui dos veces hace dos años y hace una semana. Muy buen…read moreservice.