My grandfather purchased Smart cremation to ease the stress on the loved ones that will be handling…read moreeverything and it has been nothing but stress and no communication. You would think it would be an easy thing to handle and handled with compassion but with horrible service it's making it really hard. Buyer beware it's not what's advertised. Check out BBB reviews and that will help you make your secession on not purchasing what they are selling. Pretty shotty company if you ask me.

As someone who was diagnosed with a terminal cancer diagnosis two years ago, I had considered…read moremaking preparations for my end of life care. After attending a luncheon seminar hosted by SMART Cremations, all my questions were answered and I learned the benefits of pre-planning. My goal was to remove the burden of those decisions for my spouse at a time of grief and major life disruption. The person I worked with (Tracy Allen) at SMART Cremations was very knowledgeable and showed great respect for my needs. I was given several options and feel like my choice will fully meet my family needs. To top off the level of service, the company highly respects veterans and helped provide all the necessary documents in advance that would be needed for VA burial benefits. Having peace of mind knowing that my family won't have to make these decisions is a great relief to me, just wish I would have done it sooner.

In 1989, I paid for my husband's urn to be placed in a columbarium niche. Now 34 years later, I…read morecontacted them about collecting the urn and taking it with me for reburial someday with me. I found out that it will cost me more than $2000 to get my husband's ashes back. That cost is to take the screws out of the front, I guess. I think charging that is shameful.

I had a very positive experience with Sparkman Hillcrest…read more Valerie R and all the staff was compassionate, professional, and attentive, providing exceptional support during this difficult time They made the entire process seamless and showed great care in handling every detail. I highly recommend their services for anyone in need of a funeral home that truly values and respects families Sparkman Hillcrest is a beautiful place, and I'm so blessed to have my father laid to rest here.

Such a beautiful location. Have a family friend who is lay to rest here. We come every other week…read moreto visit his plot and water his grass. Did see a couple of wild skunks come out of the bushes.

Mom had arranged everything in advance, so we thought it would be easy. No. The meeting to make…read moreservice arrangements needed 2 men with different duties - it was like a "good cop - bad cop" interrogation with characters out of the Munsters. We were taken to an underground bunker, using an aged elevator - in which we were told "you don't want to know what this and the offices we are going to were previously used for." Ugh. That meeting included a requirement for $1,052 for a 6"x3" plaque on the existing grave marker, being shown how much money we had "saved" (line by line) compared to today's prices, upselling options, and suggestions to pay in advance for our own funerals asap - to save or families from the cost. We also were told about the importance of doing as instructed because graves were being claimed and bodies disposed of by criminals posing as relatives and reselling the sites. It couldn't have been more grim. The graveside site visit (to an unkempt mess, and area that is clearly not maintained in any way (with misaligned and damaged grave markers, broken walls, damaged signage and uncut grass) included being shown available plots in the even rougher areas in case we wanted to buy today, and having to listen to the escorting staff's personal tragedies... instead of being allowed to focus on our own loss. The second bunker meeting ended being asked to hand over the $1,050 because it takes 3 months to get the marker, being told that the flower people were too busy to speak with us, and a reminder that their jobs were in danger if we gave any bad feedback. When we said that we did not need some of the paid for items, the required reimbursement to the estate was promised and has been defaulted on for 2 months despite multiple calls and promises to resolve. Oh, and on the day, they forgot the pall bearer's boutonnières. It took 2 months to get the death certificate - and only then by calling multiple times when they told us thy had been lost in the mail... yes really. We went and got them ourselves in the end. We were left no choice but report this place to the Texas Funeral Service Commission (TFSC). Btw - the flowers ended up being x3 the price they are elsewhere - so we didn't use this place for those - neither should you. Bottom line - Steer clear, and if you're already committed, be ready to deal with a used car lot level customer service.

Savannah was very helpful, communicative and compassionate. She brought ease and comfort during a…read moredifficult time me and family.

Excellent!!! Can not say enough great things!! Savannah made an emotional stressful time as simple…read moreas possible!!! She is awesome!! Very affordable pricing compared to just about everyone else!! Never once did they try and upsell!!!

My dad recently passed and we selected Sparkman to help us take care of everything. Up until this…read morepoint, I've never had to take care of, or plan for a deceased loved one so I wasn't sure what all needed to be done. Genna was our funeral director and walked us through every step and helped answer any questions we had. We met with her and she went over what services we would need and how the process would work from getting my dad ready, to getting him to the funeral home, to setting up the day of the funeral and cremation. We told her what we needed for the day of the funeral and also the types of services we needed and she only selected the things we talked about. Not once did she try to upcharge us or nickel and dime us for every little thing. They have a non-denominational chapel that was very nice, brightly lit, and accommodates a little over 100 people, so it's perfect for people of any religion. The funeral day went very smoothly and Genna was there to help in case we needed anything and to ensure things went accordingly. She was there for us from the morning all the way until the end of the cremation (which is done at their sister location ~15 minutes away). The viewing room at the crematorium was also much larger than I expected so that was a nice surprise too. Genna was very accommodating and respectful of people's feelings and religions. She also asked all the right questions to make sure our bases were covered and we had everything we needed taken care of. She's very professional and was very understanding. I would highly recommend Sparkman Funeral Home in the unfortunate event you need their services. I hope I won't need their services anytime soon again, but would gladly recommend them to friends and other family that may. Thank you for everything and for making this difficult time easier for me and my family.

First off, I should have written this review 2 years ago. As I am coming up on the 2 year…read moredeathaversary of my fiancee, I am remembering how amazing both Genna and Jody were in helping plan the service. It was a very complicated situation, partly because he was murdered and partly bc his affairs were not in order. But they were so delicate and compassionate for my situation. I could not have asked for more thoughtful and caring people to handle his passing. In fact, I ended up referring them to my friend when her father passed away. So I would definitely recommend them to anyone in need.

We entrusted the matriarch of our family, our most precious soul, to the care of Turrentine Jackson…read moreMorrow. From the moment Terry & Butch first connected with us, until the last person left the memorial service and beyond - their entire staff exuded professionalism, patience and provided guidance that could only come from generations of experience. We would not hesitant to recommend them for one of the most emotional and stressful times you will ever go through. We had our memorial service at their beautiful Berkshire Chapel, and it was perfect. We cannot thank them enough.

Incredible experience, very pleased with the outcome. The people there are phenomenal and very…read morerespectful. This is a very professional place and competitively priced.

Kind, honest, informative and professional. Reasonably priced. Very happy with their service…read moreduring such a sad time. Karina, thank you.

Excellent Service during a rough time. The main lady is very trustworthy. I would recommend to…read moreanyone.

Funeral home staff is very helpful, very business-oriented and very attentive to needs. The…read moreservices are extremely expensive, but they do accommodate you when they can (ie, bringing trays of food in for memorial service rather than pay for their expensive reception). So if you are willing...do the footwork (ie, shop around for your own coffin/flowers/headstone/etc., rather than going the easy route by buying their expensive coffin/flowers/headstone/etc. The only thing I had in way of complaint was I had to follow-up twice on getting the memorial stone installed...we purchased it from an external vendor (saving $$$) but they have to install it.

Can you give a Cemetary that your dad's entire side is buried in less than five stars? This is an…read moreolder Cemetary that is taken good care of. It's Catholic so strong chance most buried here are. If you arent Catholic you have to get permission from the powers that be. My dad was raised Catholic but converted to Baptist when he married my mother. so when I buried him here I had to get permission from his family(weird) and some other authorities! Let's see father,his parents and their parents all buried in a straight line. Plus,a few great aunts and uncles. Gosh, 1/2 my family tree is out there. In addition there are a few celebrities including Conrad Hilton. Wonder if Paris has ever been there to visit her grandfathers grave?

Ginger Wood of Rolling Oaks Funeral Home, Coppell, TX met with my son and I in our home to discuss…read moreand plan pre-paid cremation. Ginger did an excellent job explaining every aspect of cremation and pre-payment. She made us feel comfortable and let me make my own choices based on my desires. Following the death, that necessitated the pre-planing, Rosanna answered all my questions immediately, kept me aware of timing and even made deliveries to my home. I would highly recommend Rolling Oaks Funeral Home, Coppell, TX to anyone who is interested in pre-planning and funeral services.

Funeral arrangements are never something you want to have to endure, but Becca made everything so…read moreeasy. She was very accommodating, and offered solutions to any situation we faced. She took care of requesting the military flag presentation service, catering arrangements, flower arrangements, ordering death certificates, cremation arrangements, and a whole list of other items. We decided to use a large photo instead of displaying an urn during the service, and Becca was able to locate and let us borrow the perfect picture stand. It was really nice to know that someone else was thinking of all the small details during a time of grief when it was difficult for my family to focus on event planning. Their website's online obituary (aka Everlasting Memorial) allows you to upload photos of your loved one that recently passed away. Those photos are then used to create a slide show that can be played during the funeral service. The slide show comes with somber default music, but you can also provide your own music specific to your loved one. My family received multiple compliments on the quality of the slide show. You can also request additional DVDs of the slide show (potential fee), and a custom sticker will be added to the face of the DVD with your loved one's picture on it. The facility is very clean and welcoming, and my family was very impressed with the services they provided. They are also very community-focused. Becca explained that if there was food leftover from the reception that the family didn't want to take home, then she would bring the leftovers to a nearby fire station. If there were any flowers that the family didn't take home, then they would bring the flowers to a nearby hospice or hospital to brighten their day. I would definitely recommend using Rolling Oaks, and specifically recommend working with Becca.