Excellent!!! Can not say enough great things!! Savannah made an emotional stressful time as simple…read moreas possible!!! She is awesome!! Very affordable pricing compared to just about everyone else!! Never once did they try and upsell!!!

Savannah was a wonderful guide through the cremation of my mother…read more She did exactly what she said she would do, and the whole process was seamless. I would highly recommend their service.

I know that death is a bad experience for everyone involved and I would think people's emotions and…read moresensitivity would run high when trying to plan funeral services, but I am surprised at some of the other reviews. These people nothing but polite, as well as empathetic. Everyone I spoke to at Williams displayed the perfect amount of compassion, while maintaining professionalism. Given the situation, I wouldn't say it was a pleasurable experience, but all of the staff went out of their way to make the experience as painless and seamless as could be.

My family and I have used Williams Funeral Directors twice before, but after this most recent…read moreexperience, we will not be returning. The level of communication, professionalism, and care we received during one of the most difficult times of our lives was deeply disappointing. My loved one passed away on October 2nd, and his cremation did not take place until November 6th with little to no communication from the funeral home in between. It started the night he passed. Their partners took hours to arrive at the house, even though law enforcement had already informed them of his condition and approximate weight. They arrived completely unprepared, and a family member had to help them place his body onto the gurney. It was traumatic and unacceptable. The next day, October 3rd, we arrived on time for our scheduled appointment but were placed in Raul's office while he took a lengthy phone call. He later explained that he had been "looking for a casket large enough," despite not yet knowing our wishes and we did not need a casket at all. Throughout our meeting, he repeatedly joked and attempted to be overly friendly, which felt inappropriate given the situation. One of our requests was to view our loved one one last time, and Raul assured us it could be arranged for the following day. Instead, I received a call the next morning stating that viewing would not be possible "because of his size" and the need to involve a third party, which would result in additional fees. Only after several hours and my firm insistence were they suddenly able to make it happen the same day. Before the services (held eight days after his passing), I confirmed with Raul that a priest and someone to lead the rosary had been arranged. He later informed me that "Maria" from the church could lead the rosary and that I would need to pay her $100 because it "wasn't in the agreement." I reluctantly agreed. It was only afterward that I learned Maria is actually a salesperson for the funeral home. After the services, I asked Raul whether everything had been received from the doctor for the cremation. He said yes and that they were only waiting for the state's approval. Weeks passed with no updates. When I reached out on October 28th, he hurriedly told me they were still waiting on the county medical examiner and claimed he couldn't email me details because he was "out of town." Once again, only after repeated insistence on my part did things suddenly move, and we received the cremation certificate on October 30th. This entire process was far more stressful, confusing, and prolonged than it ever should have been. Losing a loved one is already devastating; families should not have to chase down information, argue for basic services, or experience avoidable delays and miscommunications. We are extremely disappointed in how this was handled and can no longer recommend Williams Funeral Directors based on this experience.

As someone who was diagnosed with a terminal cancer diagnosis two years ago, I had considered…read moremaking preparations for my end of life care. After attending a luncheon seminar hosted by SMART Cremations, all my questions were answered and I learned the benefits of pre-planning. My goal was to remove the burden of those decisions for my spouse at a time of grief and major life disruption. The person I worked with (Tracy Allen) at SMART Cremations was very knowledgeable and showed great respect for my needs. I was given several options and feel like my choice will fully meet my family needs. To top off the level of service, the company highly respects veterans and helped provide all the necessary documents in advance that would be needed for VA burial benefits. Having peace of mind knowing that my family won't have to make these decisions is a great relief to me, just wish I would have done it sooner.

My grandfather purchased Smart cremation to ease the stress on the loved ones that will be handling…read moreeverything and it has been nothing but stress and no communication. You would think it would be an easy thing to handle and handled with compassion but with horrible service it's making it really hard. Buyer beware it's not what's advertised. Check out BBB reviews and that will help you make your secession on not purchasing what they are selling. Pretty shotty company if you ask me.

When my mom passed the staff was kind and caring and walked us through the process. They answered…read moreall our questions and accommodated all our requests. They expedited mom's portrait so we could use it at her Celebration of Life ceremony at home prior to the funeral. Their crematorium is on site and made for a seamless process. They even reached out a few weeks later to see how we were doing and give us counseling resources. I recommend their services.

I had the best experience at Hughes. From the initial phone call to laying my loved one to rest…read more This team was nothing short of amazing. They are professional, caring, considerate and they listen to every detail. We showed up day of the funeral and they had special personal touches that made my heart melt. They are especially considerate of children losing their loved ones. I can not say enough great things. Stephanie and team, you made this day extra special and I so appreciate you. Thank you.

Lezlie at Simple Cremation was very professional and caring. They made the end-of-life planning so…read moreeffortless and uncomplicated. I highly recommend if you are looking for professional, caring, and uncomplicated planning.

The Fort Worth location is amazing! They helped us every step of the way! They made one of our…read morefamily's hardest times smooth and easier to deal with!

Outstanding service and communication from start to finish! Tom made a difficult time very easy…read more Mom wanted to be in with Dads remains at DFW National Cemetery and we were not sure how to navigate this request. I mentioned this to Tom and he handled it with no issues. We are grateful for Tom and the rest of the staff at Rest Haven that we came in contact with.

Summer Pierce barged into a burial ceremony and stared to yell at my family while we were grieving…read morea death of a family member

Tiffany is the best! She took care of everything for us and never said no. She just found a way to…read moremake it happen. She helped us through a very difficult time. We will be forever grateful to Tiffany and Mulkey Mason.

Many thoughts and many funerals of family members with this firm for decades. Funerals are not…read morefunny and not fun. A funeral home should not be like a used car or new car lot where they make a hurting family be guilted into upgraded. THIS PLACE is way more HONEST and CARING than most. Go see Craig, and hopefully before the person you need these services for passes. Seriously, he and his firm will treat you with the dignity deserved. They will walk you through good decisions and ones months later, you'll be satisfied with. Months later, I'm still certain this was the right firm to use. There are a lot of 5 star reviews, and there is a reason why.

I have been holding on to this review and time to finish and let it go on. My first time at this…read morefuneral home. It was my last time to see my brother. It is easy to find in this small town. Plenty of parking in back and to the side. The staff seemed much nicer than many of the funeral homes I've been to. I think it may be due to my brother being very well liked along with his family. The décor is soothing, respectful and nice. This funeral home is well maintained. The staff allowed a final viewing before cremation and it was much appreciated as in these COVID times, the final good by was not possible.

Our friends and family are well taken care of here. They are undergoing a major remodeling here. My…read morewife and I are often singing at funerals with the kindness of allowing us earlier inside for rehearsal.