My husband and I got Covid in late June we had already had it in early May. On July 2 I was rushed to the Medical City McKinney. I couldn't breath. My husband was rushed to Medical City McKinney on July 4th. I was suppose to pass away and he did. The hospital referred us to this place that morning while he was passing. By the way we were both extremely healthy, no underlying conditions, no pharmaceuticals, all supplements they recommend and exercising at least once a day.
ATC required me to have an appointment to pick up his ashes. My appointment was yesterday I was 5 minutes early. The receptionist asked inappropriate questions and was rude. The waiting room was full of people. About 5 minutes later a man in a red All Texas Cremation shirt came out with a cardboard box set it on the receptionist desk and handed me a Fed-Ex envelope with the death certificates. No condolences, nothing. It was rude, unprofessional and disrespectful to just hand the box off to me in a public setting. Do not use this company if you are looking for professionalism.
I called the lady I originally spoke to and told her what happened she is going to pass the information on to the owner, Scott who is on vacation.
I did call the Pallative Care nurses at the hospital and explained the situation and they are taking them off their referral list. read more