Update since reply: for those who have taken the time to read my review and the response below. Think to yourself, do you want to rent from a company that would rather "save face" than get to the root cause of such a review? If the gentleman below reached out to me asked where the discrepancies are coming from I would have been happy to forward screenshots of my txts, phone calls and emails trying to get my rent amount from the first month they took over and where to pay along with screenshots of incorrect pricing of my rent which were changed after I called in multiple times asking for it to be updated correctly or proof that I took initiative to move. As for the smoking, I've never smoked in a common place so perhaps that was a different neighbor? There may be some filing issues? Regardless I posted a review after I felt I was not heard and felt the need to warn others and the response has reassured I made the correct decision to never rent from such a company. This will be me last update as I am now happy in my new home and am thoroughly done with this whole ordeal. read more

I haven't moved in yet and I'm already experiencing the issues with Acora. I have signed a lease, today is 6/20/22, and my move-in is 8/15/22. I know that I am in a binding contract but due to the loss of my roommate (my son) I can no longer move-in, the apartment is too big for me. I have informed Acora, Chuck specifically, of my situation and I was hoping the company would work with me as the lease does not start for over a month. Chuck wants me to pay over $5400 (3months of rent) to break the lease. Break a lease that has not started. I have provided Acora more than enough notice to release the space and with the market being hot, I know the apartment can be re-lease. Their lack of cooperation just leads me to believer they are the type of landlord that is in it for just the money. They do not care about the wellbeing of the tenant and how stressful this can be. I already have an emotional support animal and this situation puts me over the edge. I'm willing to loose my security deposit but to then on top of that Acora wants to charge me $5400 plus, it's unconscionable, no moral compass. I am in the leasing business and have worked residential, currently in commercial. I am a Landlord and there are good Landlords that are empathetic and work with tenants because they care about their reputation over squeezing every dime out of a tenant (as we enter a recession). I didn't know I was going to do business with people that lack sympathy, and are unreasonable and abusive. But hey, "per the terms of the lease......", Landlords do not have to abide by every single word of a lease. There is such thing as an addendum, there is such thing as an exception and there is such thing as having a good conscious and understanding a persons situation can change. I hope this message reaches a person at Acora that can work with me because Chuck doesn't give a damn about squeezing me for ever dime I have. We may whined up in court and I may need to settle in court but I can not move into this apartment under my new circumstances. Deep sigh... read more

Acora is amazing! Their management and maintenance teams are superb, always responding in a timely fashion, fixing issues immediately. Our rent was not raised after our first years lease was up (our last few places raised rent year over year, not sure what's typical). We got our dishwasher and washer/dryer replaced when those quit on us immediately! Every employee we have interacted with have been nothing but helpful and caring. It genuinely feels like the people working here enjoy their job. I highly recommend living in an Acora managed property! read more

If negative stars were possible, I would give them give them -100. Colin, Bridgette, Wayne, Sarah, Vicky are empty suits collecting paychecks. I pay almost $3,200 per month (not including utilities) and have lived here (north central corridor) 2 1/2 years (was a tenant before they become property "manager"). They are useless, unhelpful, unresponsive, disrespectful....I could go on for hours. They are ANYTHING other than a management company. Their lease is ridiculous and oppressive. Every time I turn around there is a new charge - portfolio app charges that are beyond excessive to pay rent online. They have no interest in their tenants or their "communities" and like every other shark, dove into the market when Phoenix real estate went off the rails. I have Phoenix police department and pretty much every other City of Phoenix agency on speed dial. It's the 13th of February and I've already had the police come to my residence 3 times this year. I am a petite middle-aged woman who lives alone and am very concerned about my safety, however, every time I have had an issue, I either get no response or am told to read this section of my 65-page lease, blah, blah, blah...we consider this matter closed email. The last email I received ended with "at this time we will not meet in person as the concerns at hand have been addressed (it had over 15 individual issues). This will conclude our correspondence with these matters." My email was about 2 pages long and I got their response in about 15 minutes, so I don't know how they could have even read it that quickly. None of my concerns have ever been addressed. I have asked to terminate my lease early because I am under extreme stress due to the untenable living environment that I cannot control, and they cannot "manage". I was advised to read my early lease termination clause, which if I were to execute would cost me close to $10,000. I haven't slept in months, will not go outdoors at night and now as of yesterday, I will not go out of my unit during the day unless I'm in a locked car. Just to leave you with the tiniest of examples, my mailbox was stolen (the whole box just ripped off the pole) and it took them over 15 days and numerous requests to install a new one. I now have to rent a PO box because I cannot rely on the basic function of having a secure place to receive mail. Exhausted and just trying to make it through another day. read more

Let me get one thing set-- I have never met a more honest, responsive, and supportive management team in the housing industry. My partner and I battled for about 9 months trying to find a home which led in discrimination and lies. We finally found a listing set up by Acora and when we (unhopeful, tired, and defeated) sent an inquiry I was directly contacted by one of the property managers at the time. He introduced himself and offered to answer any questions we had. Honestly thought we were being scammed as we have never experienced such a prompt and welcoming introduction. From there everything continued to go uphill. He allowed us to see another unit before ours was ready to take measurements, helped us battle out issues with our last property when attempting to prove precious occupancy (a NIGHTMARE), and was just overall supportive of any questions we had (no matter how silly they seemed). Upon our move-in he met us with the keys and walked through the unit with us to ensure everything was set up exactly as we expected. This past year we have had incredibly kind interactions with staff and maintenance. The team is always responsive and attentive to our needs. For a place built in the 60's we knew things would breakdown or need some repairs and this team was prepared to address these needs immediately. Paying rent is easy and have never been slapped with unexpected fees or penalties. We were thrilled to receive a lease renewal offer that did not increase our rent or fees so we are happily resigning! What a way to give back to your tenants in such a messed up economy and housing market! Seriously-- we all know the apartment industry is a disaster filled with unhelpful and discriminatory people. This team blows all others out of the water. 1000% would recommend renting with this team! read more

I've rented before and have never missed a payment or had any issues with landlords. I always had high recommendation from where I rented. My experience with Acora Mangement has never made me so sad with a management company before. When you are looking to move in with them, it seems they are very nice, from what I've heard. However, once I became a current renter, it seems they change a lot in their customer service. I've never had a manager at a management company that sounded like they were reading from a script/robotic, instead of really listening, trying to understand, or have care in the residents as people. These were the issues I had: 1. When they took over our apartment complex, there was no introduction or communication besides a letter on my door. They do everything through a portal and their portal hasn't worked for me many times (I keep having to have them re-set it) 2. I called in again and asked them to reset my password in my Acora portal, since the "forgot password" function was not working ...they sent me a link. They never told me that my auto-payment information would be deleted. *My portal did say to update my profile and led me to a dashboard with general information (address, two factor authentication, payment information)...same as it always looks. It did not specify that my payment information was deleted by them. I got no notification specifically saying that Acora did not have my payment information any longer. 3. The first notification I ever got was a 5 day notice with an intent to terminate lease for non-payment and $65+ in fees. *I called to see what was happening because I thought I still had auto-pay set up with them. This is the first time I was told when they sent me the password link, it deletes your auto-payment. 4. I talked to the manager and she sounded as if she was reading from a script, never once said she understands how this could be mis-leading. Never apologizing for them not letting their renters know when they send a password reset link that it deletes their payment information. 5. In fact, they said they can't even see if I have payment information missing. But, I couldnt see that either because a) I have to keep resetting passwords or getting a link from them to reset my password b) when I do log in it does not specifically tell you that payment information is missing 3) when they try to charge you, you don't get notified right away that they don't have payment information (thinking the entire time they still had it), 4) instead they wait 6 days to send you a 5 day notification to intend to terminate your lease if you dont pay". Implying I never intended to pay. The reality is, I didn't know they deleted my auto-payment information. 5) When I went into their portal to update the payment information I kept getting an error message that my address was incorrect, when it wouldn't let me change it either and charged me another $10 fee. 6) Their portal doesnt run properly, but they will send fees and legal notices without you knowing there is any issue. I would not recommend Acora Management company. If you can go with a different management company, I would. There are so many issues. They have also increased rent enormously and may continue to do so. I'm writing this for anyone considering an Acora property because they may seem nice initially, but from my experience, once you have an issue they will handle it in a very non-humanistic way, without trying to understand or care. They will take legal notification action, without you even knowing something is wrong and charge you fees without explanation (i.e. notice preparation/ service fee + late fee). This world really needs people who care about people as people. The end result would be the same for them, I would pay the fees; even though I shouldnt get charged because THEY deleted my auto-payment information I had set up previously, there was bad communication, and their portal doesn't work properly. I hope anyone reading thinks about where we are supporting businesses and what that does. By supporting companies that don't treat people like people will continue a cycle of an un-caring world to live in...driven by money, success, treating people as numbers or $, and a great void of genuine care. There are other apartments out there where you can get a better price in the long run and better customer service. If you do go with Acora, be sure to read the fine print of the contract and ask them alot of questions before signing anything. read more

I've had the pleasure of renting from Acora for a couple years. Their maintenance service is second to none. They're very quick to respond, communicate and handle service requests. Overall, the management team does a great job and I've had the pleasure to speak with Colin in person. Nice guy! Highly recommend. read more

Acora has so far been the best property management company i have worked with in Phoenix. I have leased with them for almost two years with no issues and reliable maintenance. Recently we were permanently displaced from our unit due to uncontrollable circumstances. Colin made himself available to ensure we were safe and the building was secure - he was understanding and communicative during the stressful situation. Colin and the team at acora assisted us in finding a new unit within days and made it as easy as possible. Would highly recommend leasing through acora. They are a professional and respectful team. Thank you to both Colin and TJ for your assistance in a very difficult time of our lives. read more

Worse company ever !! I signed my lease for 12 months they had the balls to put me month by month lease ?? Now they kicked us because we left a cooler outside of the apartment. They didn't renew the lease because of that and i was texting them and calling them and they never respond me back i was telling them we were going to leave the place well never got a response now they want us to charge the month of February and they own us $1236 because they charge us month by month !! read more

Jesus Christ these reviews are SCARY!!!!! There's a property I'm really interested in renting and spoke with Colin over the phone and it was hands down thee most unpleasant conversation I've ever had! I said to myself look up their reviews for fu, maybe he was having a bad day.....reading his retort to these people is a crying shame! It's as if he's going out of his way to expose their personal business! Like what? How unprofessional! It's a shame because the they have for rent looks beautiful but the security deposit is very telling! They want $3K for their deposit and that's insane. read more

Worse place I ever lived. After they bought out my lease from original company I was renting from it was all down hill. Work orders were never finished and done incorrectly. Property had no parking. Pool was down for months. They took months to do my backyard which made it unusable. Very difficult to communicate and work with managers. They charged 1800 for a small 1 bed when you can get a 2 bed with 2 pools dog park etc in Tempe for same price. Worse was they didn't give me any time to move they told me one month before lease ended that I had to move with no explanation amd than charged me bogus 650 dollars for fees. I promise there is better and cheaper places. This company just buys out every place and over charges and does not care about there tenants. read more

Acora Asset Management was easy to deal with while I lived at one of their properties for over 2 years. They were responsive whenever I needed maintenance. Additionally, the fully-renovated property I lived at was great value considering my rent. I have recommended Acora-managed properties to several friends in need of a new apartment. read more

We lived at the Estilo Apartment complex for a year. In that time our dryer door broke 6 times, our kitchen light started to separate from the ceiling and had to be replaced, which took 2 months, our bathroom vent fan broke and was not replaced the last 6 months we lived there. The treatment of the concrete floors lifted in multiple places. The neighbors were nice and the apartment itself was ok, but it seemed like something was broken constantly, and management couldn't be bothered to fix it. It was so difficult to track down management for any reason. When we decided to move out, it took months to reach management to schedule our final walkthrough. If you are able to fix your own things and never need to contact management, its a fine place to live. But if you need any help while you live there, you are basically on your own. I would not live in an Acora property again. read more

If you are a tenant looking to rent, PLEASE DO NOT RENT HERE. They do not care about their tenants. I live at the Michelle on Roosevelt and they have allowed my neighbor to smoke inside of his unit for months. It has caused me to get headaches and chronic laryngitis which has caused me to lose my voice. The walls are paper-thin and not at all ventilated, so you will also hear your neighbors talking and walking at all times of the day. There is also rarely parking available at the property because there is less parking spaces than there are units. Cars are regularly broken into in this area and people have had their windows smashed in. I also did not have a working water heater when I first moved in for two weeks, and had to take ice cold showers in November. While they were cleaning/mopping the unit above me, mop water started leaking into my bathroom. I will never rent with them again. read more

I have been leasing with Acora for 2 years now and I love them. They are always so willing to work with tenants. They are very quick to resolve maintenances issues and answer questions. Their properties are well maintained. Some have their quirks because of the old buildings, but overall, fantastic. I appreciate Colin and the Acora team. read more

I recently applied to an apartment with Acora Management with the stipulation that the review process was in the order that the applications were received - a potential tenant who's application was entirely complete would be reviewed first and, if not, the next application would be reviewed. Having submitted our application last week, my roommate and I called Acora to inquire about where it was in the queue; we were informed that there was one person ahead of us and that we would know by the end of the day whether or not we would be signing a lease for that property. Two days go bay, I call the office and leave a voicemail requesting an update: I get a text message back - despite requesting a phone call - saying that there was a "hiccup...with the time frame" and that the applicant ahead of us was offered an extension. Later we were rejected due to the applicant ahead of us signing a lease. If you're thinking what I am thinking, I smell BS. Given the circumstances, I would not recommend Acora to a friend; their professionalism is subpar and deserves to be aired out for the public to see. Refrain from renting with this company. read more

acora asset management is easily the WORST apartment management i have EVER rented with. their response time is horrible, customer service is nonexistent, and they are state of the art SCAMMERS. i lived at one of their complexes for about a year and i could not wait for the lease to be over. first of all, when we moved in the sink was completely falling apart. also the lid on one of the toilets was not even attached. i put in a request for it to be fixed MULTIPLE times and it was NEVER FIXED!!! i also fully beleive that they were siphoning my electricity as my bill went from $100 to $380 in a month. it was not the middle of summer, it was still the tail end of winter and i was out of town for a week. how did my bill triple? they are SCAMMERS. my final straw was when i was moving out, i submitted my 60 day notice, i went into the office to make sure everything was good, i turned in my move out paperwork and keys and they told me i was all good and set to leave. at this point i was FULLY moved out. keys were turned in. tell me why, the first of the month comes around and THEY CHARGED ME FOR ANOTHER MONTH OF RENT WHEN I WAS FULLY MOVED OUT!!! i called them and expressed my frustration and asked for my money back and there response was "oh youll have to contact your bank to get the money back" like what??? i talked to my bank and they said that they should have been able to stop the transaction and return my money to me. so that told me everything i needed to know, they were stealing money from me and now i knew for sure that they had been siphoning my electricity. they're desperate for money scam artists. NEVER RENT HERE. read more

I have lived in several different units with this management company for years now! They are always so responsive, kind and SO FAST with my maintenance requests. They have always worked with me so well. I currently love where I am living and will continue to stay with this company until I buy a home! I would recommend this management company to everyone who needs to rent. Remember when reading bad reviews, there is always two sides to every story. Unsure where all the bad reviews come from! read more

When I first moved in 2018, we had a very responsive local property manager and a functioning pool. It got progressively worse with each new property management, cumulating in the worst of them: Acora Property Management. After being a dedicated and loyal tenant for over three years they raised my rent 30% and refused to negotiate with me, even after being there for so long. This especially didn't make sense given that the pool has been an empty pit for years and the property has fallen into more and more disrepair. I know for a fact they lie to new tenants who are looking at apartments and thinking about moving in, saying they plan on repairing the pool soon but don't believe them, its been like that for nearly three years and they've lied to many people! They also refused to give any of my security deposit back. A bunch of thieves. If the landlord reads this, please consider a new property manager, you have many loyal tenants who are fed up. I don't know how any of the people who work for Acora sleep at night, especially Charles Healy. They have certainly sent people to live on the street with their disgusting behavior. read more

My experience with Acora was not great. while they were responsive to service requests, the upkeep of the apartment complex was not good. there would be trash everywhere. The gates were also constantly broken. the worst of my experience was at move out. As a person with a disability, they did not provide any empathy or help with accommodating a concern I had about turning in my keys. they rely on texting to communicate which I strongly dislike and is not my preferred way of communication. Call is best for me. I didn't even give them permission to speak with me via text but they did anyway. avoid renting from their apartments if you are a person with disabilitie. they have no consideration for your needs. staff is very rude and very triggering. I broke down in tears and hand intense anxiety after speaking with them on the phone with their rude staff. read more

Colin at the Alden is great and helpful when signing the lease but after Terrible experience and he didnt care, we always got harrassed for things that happened when no one was even home , then we moved out an got charged for every single thing even for pet damage even though we paid a non refundable pet deposit that states in our lease its covered by that, we knew they didnt like us so we knew we weren't getting anything back but that was pretty petty. Taking this to the BBB because that guy should not be in charge of anything he was an awful person to deal with on anything in the apartment. 0 stars if it was possible. Dont live there they take forever to repair things also read more

I don't know where to start with this company. I lived at the property that I moved from for about two years before they took over and it was a nightmare. I had recently got out the hospital when they took over and the Bridget lady was not understanding at all. She would rather see you homeless then to help. The previous property management company we had was very understanding when I was in the hospital and did everything they could to help. Acora is in it for the money...not the resident. Living with them as my property management company was very stressful. I'm just happy at at peace Now and far away from them. read more

Total slumlords. They rent out overpriced apartments then do nothing for maintenance. There's literally rats in their building. Literally rats in their building where people are paying thousands of dollars to live in. They also have weird stuff going on like curfews and noise ordinance after 10:00 it's like basically living in a halfway house for condo price. read more

Worst rental experience ever. Truly, bottom of the barrel property "management". So glad I'm out of that dump.

Colin and his team have been wonderful throughout our entire experience as tenants with Acora. My husband and I are grateful for the way the company has handled the unpredictability of the last few years. The team has always provided us the best experience possible and we truly feel we can depend on them. Thank you for everything! read more

Terrible company! Paid application fee and filled out application a week ago for a rental and nobody has reached out to me. Do not use this company They are a scam and will take your money. I still haven't heard a peep from this company after they took my money. Frauds! read more

Where to begin? For context, I have been renting for almost 5 years. Trying to find the best place to lay my head. That being said, I believe I am a good tenant. I'm tidy, I don't cause any damage to the units, I'm not loud, and I try to leave a rental unit better than I received it. I signed a 12-month lease, never paid rent late, or after the 3rd, and only submitted 1 maintenance request during my term and 2 requests right before I left. I had an apartment in the Phoenix, Melrose area at Melrose 36 Place. A lot of this is relative to the unit/ complex I stayed in, but I still feel like there is an underlying issue with Acora Management and the older properties they manage. I made a yelp account JUST for this review. Okay, the ethos is out of the way-- Let's BEGIN! Let me start by saying I filed only one maintenance request for the garbage disposal, but if I'm not mistaken it took Acora 2-3 days to even respond and at that point, I just handled it myself, after that, I realized that Acora uses vendors, so you can't have anything serviced unless you are there and able to open the door for them... I have an 8-5 pm job and the vendors they use stop servicing at 5 pm.... Primarily, for a continuous span of about 4-6 months, water would be shut off every other day -- for multiple hours throughout the day--as repairs needed to be done (not an exaggeration). Acora would often notify us THAT day or the night before. I work an 8-5, but some days I'd work from home, so it was always fun walking into/being in my apartment and not knowing whether I'd have no agua, some H2O, or only freezing water. (When I left there was no hot water). Along with faulty water, the community upkeep is abysmal. The amount of dog poop here is WILD. I think a horse lives here. There has to be one. While the amount of poop is a reflection on the tenants, the duration of its stay on the ground is a reflection on Acora. I don't have an in-unit washer/dryer, so I use the coin laundry provided by the complex. The laundry room was often not cleaned with the trash lingering for WEEKS. I'd walk into the laundry room and have to hold my breath haha. Side note: If you've been reading other Acora-related reviews, what's the WORST thing you've read about Acora and bugs in the apartments? 94% of it is true. I woke up one day with baby spiders crawling all over my countertops. The older buildings should definitely be sprayed for bugs more frequently, but I guess that's upon the renters' request. Hmmm, what else. Ahh yes! I was very eager to get out, so I was constantly looking at the Acora site for new places when my lease was up. I found this nice loft. It couldn't be held for when my lease was over (which is understandable), but the Acora representatives on the other side were of no help in finding another property. They seemed to do whatever they could to rush me off the phone. I even asked one guy if they had similar properties coming up in the future and he said NO none at all. All that to later find out the exact property I wanted was available after my lease end date haha. I love it. (I applied to other Acora properties but didn't get them because my lease end date was too far out. God was looking out for me it turns out.) I even offered to pay my early lease termination fee and THEN re-sign at the unit I wanted, but nope... I was still denied for some reason. My security deposit was returned in full, which is nice, but that was after I reached out multiple times after the 2-week holding period to get it returned. It wasn't until I reached out that someone on the other end was like "oh sh*t we owe him money. " P.S. I've been reading all of the manager's responses and while amusing, I find it very disconcerting that he goes into such detail with his retort to any scathing reviews. I'm eager to see what he comes up with for me :D :: Management can often show a lack of care and diligence. Regarding older properties and Acora's management, you get what you pay for. A lot of the interiors are renovated but the building itself can be old and dusty. read more

Great working with people who do what they say they are going to do. It has been a pleasure working with Colin and his team.

So far I'm so pleased. Moving in was seamless and they're always so kind. The acora app is also a plus and easy to use.

My girlfriend rents from Acora. She has lived in the complex for about 3 years. The property recently came under the management of Acora. Since then, all the tenants that were there before they took over have been given the ultimatum to repay all the deposits and fees they initially paid to move into the property and sign a new lease with a rent increase, or vacate the premises. Having lived there for as long as she has, my girlfriend befriended various neighbors and has watched as all her neighbor friends are forced out. Acora recently let her know that they do not intend to renew her lease and unlike the others, she wasn't even given the option to stay in the apartment she has lived in and loved for years. From an outsider perspective, it is quite sad to see the lack of human care and compassion that Acora shows. The human aspect to customer service is disappearing from most businesses, and if Acora ever had that it is long gone. Having talked to other landlords as we search for a new apartment for her, we are witnessing there still are many landlords who embody consideration and decency with their tenants, finding meaning in their job of managing the home and safe space of others. If you are someone who cares about having a human aspect to your renting experience, who thinks about the energy associated with renting a place from another person or business, I would be cautious when considering renting from Acora. read more

At first glance this company seemed great all the way up to signing the lease and locking us into an apartment. After that, they started showing their true colors. Now its clear, this company is laughable to say the least. Leasing agents throughout the whole process of living in their apartment and moving out made it hell on earth. During our not so lovely stay in Acora run apartments, appliances constantly broke and when we would call for a maintenance worker to come in, it was clear Acora would hire some low budget worker that had no idea how to fix the problem at hand and just took up our time and left with the problem being unresolved. Then there were bugs, not just bugs but cockroaches, we noticed them days after the move in but just figured some came in with the door open since we keep an extremely tightly household, constantly deep cleaning figuring they would move on since there was nothing for the to eat. Oh how we were wrong, now we are months of living with cockroaches in our kitchen and around our apartment. Absolutely disgusting. Never found the source but was able to keep them at bay with some Home Depot bug spray we got since the pest control worker Acora hired couldn't figure it out. Shocker! Now lets talk about the move out process. Trying to get our security deposit back was like pulling teeth. If you want that back you have to CHASE Acora, calling them multiple times just to be greeted by a very rude, clearly miserable woman on the other end shelling out attitude like you did something wrong for inquiring about a good amount of money that you're just waiting weeks for. Made it seem like if we didn't call and hound them for it they would've never gave it back. Sounds reasonable considering they have shown how money hungry they've been throughout our lease term, doing the bare minimum and paying the bare minimum for their tenants comfort. To anyone who lives in any Acora Asset Management owned property, good luck you're going to need it. read more

Living in Phoenix, I've continually had some level of issues with apartment rentals, particularly with those that are the least bit affordable. While Acora is not perfect, they're easily the best property management company I've dealt with in the valley. I lived at Corridor Apartments for a year and was really impressed at the level of cleaning and maitenance I saw each week. I even had a few service issues with my HVAC unit during the summer and had repairs done almost immediately. Even small things such as the laundry room door having some malfunctions was easily fixed. Not to mention, the team is incredibly responsive and friendly. Our regular Acora employee came out at least once a week to check up on things and was talkative and helpful. The community was also great. I'm relocating to another state, or else I would stick around, but I would easily live with Acora again if I am ever back in Phoenix. read more

Living at District 342 so far has been awful thanks to the dogs at this property. I was told only small dogs live here but large dogs run loose in the building and bark for hours a day. Also dog poop everywhere that never gets picked up! read more

This property management is unprofessional. When we first leased our apartment it was with another company called bennett. As soon as Acora took over, they tried to charge us an extra $100, because apparently they thought that we were just leasing monthly. I thought this was odd and gave them a call because we paid over $200 to renew our lease. When I called them they said they didn't have our lease on file. How do you take over a property and not have important documents on file??? So I had to send them proof of our lease. And then a few months ago someone knocked on our door at 7 am on a week day asking us if management told us that the power would be turned off 7-3 because there would be construction work going on outside. And guess what??? Nope!! Absolutely nothing. My partner works from home and couldn't work that day. Super Inconsiderate. Now there's even more construction going on in the apartment right next to us ( that we share a building with ) and they started as early as 9 AM, crazy loud. Again, my partner cannot work and make phone calls that he needs to for his JOB. And yet, again, NO warning, NO courtesy to at least give us the heads up. If something breaks and you place a maintenance request, expect days for them to even get back to you. A few months ago our hot water heater went out and we didn't have hot water for over a week. I had to ask for credit because they never initiated any compensation. They did give us $100 off. We are good residents, we pay our bills and just want to be taken care of, Just wish they cared more about their tenants. read more

I applied Sunday, EARLY Monday morning I received a text saying my application had been denied. When I asked the person who contacted me, he said that it just takes "a minute or two" to run a background check. Now, usually background checks take a couple days - verifying income, rental history, references, etc. So, it's obvious none of that is done. I'm sure I was denied because of my credit score which isn't the best, but I've never EVER been late on rent. I paid $75 to apply for an apartment that wasn't that expensive to begin with, for them to deny me in literally "a minute or two." If I wanted to blow $75, I would've just gone to the casino. Even then, I had a better chance of getting something in return. Very disappointed with the lack of customer service, lack of concern or discretion used. And if they're going to write people off for credit scores, maybe they should put that disclaimer out there. $75 to apply anywhere is abuse!!! read more

Collin said he would follow up on my concerns about work orders not being completed. He also said he would arrange a date and time to get pest control into my apartment to spray for roaches, mites, and bedbugs. He was told that i have had 4 hospital visits and repeated office visits because i have developed parasitic infestations as a result of the pest control not being effective and managed for quality assurance. Pest control did not show up two times in a row for appointments made a week apart. No one followed up with me to see if i was satisfied with progress being made. I had to call the Acora Asset Management office Monday morning to share the news about the no show again by pest control. Collin answered the phone and said he would get back to me if not that day then the next day. It is now day 5. I have heard nothing and still no progress has been made on any of the four work orders I have had in since july 17th. My apartment at the Beverly is a horrid place to be. It is the last unit in my building to be renovated. It has been flooded 4 times from the day i moved it, yet no dry wall has been replaced and no painting has been done to make the place appear like it is cared for properly by Acora. I do not trust anything the people at Acora Asset Management have to say. The only bit of truth i have ever heard from AAM is that it is the most expensive property management company in Phoenix. read more

I love the apartments at 3611 N 4th AVE, we had apartment 4 and had a great time with the neighbors, the pool was great, BBQ always available, and if we ever had a maintenance problem we were able to speak to someone right away and get it fixed. Thank you for the professionalism of the staff. read more