These guys are the absolute best. Fair, knowledgeable, efficient, and respectful. Paul and his…read moreteam are great at what they do. I couldn't recommend them enough, they made my experience a breeze, and I was impressed by their professionalism. A+

Paul from protection alarms assisted me. He answered all of my questions thoroughly. He is very…read moreknowledgeable and genuinely cares about his clients . Call him if you need an alarm system

I put a positive review on here almost three years ago when my system was new and I am just as…read moresatisfied with it as I was then. There has never been a fault in my camera setup in these three years. The reason I write again is that we replaced our laptop computers this year, and needed service to help set the software up. The company runs lean, and they do not have a normal "help desk" when you call, so you don't always get an answer or help immediately, but I still give them five stars because they care about your experience with this and they make up for it once you get their highly competent technician on your case. Joe set up the software on two computers in only a couple of minutes and it feels like these cameras are sturdy and will continue running through at least a few generations of computers. If I ever want more coverage or upgrades, I would stay with this service.

The work was quick, well done, and competitively priced. Their biggest strength is their customer…read moreservice. George and Joe were always available, knowledgeable, and accommodating. While vendors would take at least a day to respond, George would either answer my call the first time, or return my call in minutes. They got my home network set up in 2 days. The work was finished before other vendors got around to sending me a quote. Money well spent and highly recommend!

Grant was polite and efficient. Obtained full package with doorbell and cameras. Answered all my…read morequestions. Highly recommended!

First Class! Amazing…read morecustomer service by Grant and his staff. Professional, courteous, fair, prompt.

Super Pro, Knowledgeable, and Friendly service. I'm thrilled with my outdoor speaker install!…read more Sounds amazing.

Solomon and his team do a great job at automating any system that you need in your home. He…read morebeautifully set up our surround sound speakers and automated all of the technology through one remote! Would certainly use him again in the future and would recommend him and his team for any work!

I visited Wilshire Country Club on Monday (3/20/23) morning try to file a report for a golf ball…read morethat came through my window the Saturday before. Field officer Michael and 4 other goons surrounded me with peppersprat threats telling me to leave without any report to the golf club. I wanted to file a report with someone on Monday because i had to get it replaced. I didn't use foul language and i didnt pose any physical threat to anyone there (there were 5 goons surrounding me) Michael came in last and ordered me to 'sit' threatening me with pepperspray. I had to leave at that point leaving humiliated. Calles office to file a complaint about Michels's behavior toward a citizen making a rightful claim (broken windshield), spoke to Todd there at SAA, not helpful at all. I am on my way to the city hall to view my options. Please don't hire SSA Security Group if you read to this part.

SSA Security is the Best of the Best! I have been a client…read more In Hancock Park for several years. I personally had a Close call one evening while walking my dogs. I called SSA directly to their patrol car and within 3 minutes the patrol car caught up with the possible suspect and contacted the authorities for further investigation. The service that SSA Security provides in this changing environment for your families safety is invaluable.

We had an issue with our alarm and Aaron came out personally to handle it. It was an issue with a…read moremotion detector and while he was here he helped us add some codes to our alarm and answered a bunch of questions for us. Great service! This type of personalized service is why we switched from ADT to APS! Many thanks to Aaron!

I decided I needed to up my security game and after the house I just moved out of was burglarized…read moretwice - once by way of a brick thrown through the window while I was home. This left me shaken up. I spoke with several other companies and then Vernon came out. I can say that immediately you feel safe in his presence and it's very clear he cares about ensuring people are safe and FEEL safe in their homes. He is a former cop and it shows. He is someone with the experience and instincts to really understand safety and that was very apparent in our conversations. He's not a salesman - he's a security expert who knows what you need and is honest and direct. He didn't try to upsell me on excessive unnecessary items like other companies. He asked about my goals and truly sought to understand exactly what I wanted before giving his suggestions. I asked tons of questions which he answered thoroughly and patiently. The best part about the experience was he could instantly tell I was shaken up from a previous incident and was so compassionate while still being direct. He talked to me about how to keep myself safe in case of another break-in given the layout of the new house and improve overall house safety in other ways. He even noticed the doors weren't installed correctly and missing tiny parts that make a door super easy to kick in. You don't always get more bang for your buck and it's definitely much more expensive than a DIY Google Nest self install, but I will sleep better at night knowing I got the true expert advice I needed to keep myself and my home safe. Due to the permitting system in the area and the issues with the owner of the house I lease there may be issues with getting one feature but I am going very out of my way to find a way to get what he thinks I need. So glad I made that last call to APS.

Terrible customer service with no transparency in fees for visits. Tried upcharging me on visit and…read moreequipment after being a customer for many years.

Nathan and his crew are amazing friendly people. They are very knowledgable about security…read moresystems, how they work and how to sniff out a a crime that has been caught on camera. It is refreshing to see such diligence and interest in keeping the community safe. I would highly recommend SecureTech to anyone looking to get a security system installed. They are the best!

I have employed High Definition Audio/Video twice, to update my home audio system, and recently to…read moreinstall a new 77" television. On both occasions, Shawn has been punctual, and professional, doing an excellent job! He and his men also take care to protect my home and property while completing the task. I wouldn't hesitate to refer Shawn, and will certainly hire him again in the future!

I hired Shawn to mount two 43" and one 55". The price was fair, Shawn arrived an hour later and was…read moreefficient. The reason for only three stars is because one of the 43" TV's was loose - the bottom two screws connecting the back of the TV to the mount were not screwed in all the way, leaving a loose gap that I noticed when adjusting my TV later that night. I figured out how to remove the TV from the wall piece, and when I went to screw the screws in the rest of the way, I learned that the holes must not have been deep enough - they wouldn't go further. So I pulled out a couple of rubber washers that came with the mounting hardware to stick into the loose space and presto! My TV is now securely fastened to the mount, and replaced onto the wall piece. I don't feel like I should have had to do that. Even if the screws would not screw in further, Shawn could have communicated that to me in the moment (so we could figure out together that using the washers would solve the problem) instead of just leaving it that way.

Update to my review. After posting my reviews, ADT contacted me and took care of what I was…read morerequesting and has given me a full refund.

SCAM ARTISTS OF THE YEAR…read more I'm actually shocked that they've been in business this long and conduct themselves in such a way. The salesman Landon told me they have a special for $25 for the equipment, after the technician left they charged me $500 for the equipment, then an additional $300 for the keypad that was supposed to be included, didn't install the right equipment, then told me it was an additional $300 for the right equipment. So I went from $25 to $1100 for the equipment alone. I reached out to their office and spoke to Jolessa, Helen, Psy, Lee, Jackie, Alexis, Eric, Sophie, Roslyn, Jolene, and Amanda. All of which "Are so sorry" and "Wanted to help me." So far there is no resolution and if I want my equipment Landon promised me at $25 I have to pay $1100. I asked them to remove it and cancel my service and they told me, "I am responsible for the duration of the contract cause I signed off in it" before the installer left. Which is not true, I never signed anything nor did he ask me to. PLEASE STAY AWAY I HAVE NO IDEA HOW THEY ARE STILL IN BUSINESS WITH THESE PREDATORY FRAUDULENT BUSINESS PRACTICES!!!! In response to the owners reply, which was almost immediate and obviously a boiler plate response. I already emailed AlwaysThere@adt.com and did not get a response. It seems they post this in an attempt to make the public think this is a resolution for a unsatisfied customer. Thus far it is not!