I've had these guys since last November. I really don't have any complaints about the service. They did call me the two times that I accidentally set off the alarm, so I know they are montioring things on their end. The pricing is a bit different than other security systems. You have to buy the equipment upfront, but the trade-off is that the monthly monitoring fee is lower. I also think its pretty cool that I can add the smoke detector for another $200, but my monitoring fee will stay the same. I'll probably do that at some point. I deducted a star because of the salesman. What he signed me up for was not what I got. I got much, much less than was explained to me. He also (in hindsight) wasn't as knowledgeable about the different products as he seemed to be. I would have chosen other products that were more suitable for my situation if I had been given correct information (added another motion sensor, for example). read more

Re-occurring unnecessary equipment issues, awful customer services, and you think they would offer an annual maintenance check up for customer retention, feedback or to offer additional services/products. Cancellation is a complete nightmare. Cancellation must be in written request regardless if you have new services. "For your safety we can cancel until we get a written request" BS!. Truly annoying to deal with and even more to depart from bad service. read more

If you want to be stuck in a three year contract without any way of getting out of the contract even if you are moving into a home that already has a system in place, please sign up for this service. Otherwise save yourself hundreds of dollars and use a different service that doesn't dupe you into a contract longer than you need. read more

You get what you pay for and our attempt to reuse the expensive GE system in our home under what seemed like a reputable company backfired when the technician arrived to install, spent 3 out of 5 hours on his cellphone, burnt up the first replacement board and then half #%$ finished the install. He forgot to hook up the siren or program for convenience and now our calls to our "I am your front line person, call me first with any issues," sales rep go unanswered. I guess since he has our commission he has disappeared like a fart in the wind. Buyer beware! read more

Horrible customer service, my alarm stopped working 2 months ago, called them to look at it they wanted almost $200, on top of that I requested to cancel my service, each time I speak to a representative that claims they will have someone call me back that handles that, and no one ever calls back, it's been almost a month now, and they think they're gonna keep charging me for a crappy service. Stay away from this terrible company, you'd be better off having a pit bull secure your business or house than they could. read more

PLEASE AVOID THIS COMPANY AT ALL COSTS! Would give a 0 rating if I could. All of the negative reviews are correct! I've had service issues with this company. My panel has read no long range radio for months now. They've sent a technician out several times and the system is still not fixed. As one person stated early, I had to call them and inform them about the issue. If you were truly monitoring my account why wasn't a phone call placed to me to let me know that my system was not sending a signal to the monitoring station. So what am I paying for?!?! As of February I was done. I spoke with a representative, paid out the reminder of my contract and asked them the cancel my service as of April. Here we are June and I am still receiving a bill. For what? I cancelled my service and now they want me to pay $300+ dollars for another year. Brittany, no need for you to comment. I have been on the phone all day with Ackerman getting the run around. read more

**Beware** Do not sign up for an Ackerman Security System!!! My system has been broken since they installed it two years ago and they would not fix it unless I pay an additional $125 for new equipment and sign an additional three year lease (Ackerman must think I'm crazy). My system has been disconnected and unplugged, I've been paying my monthly bill to be in compliance with the contract (which they are not honoring), and they keep sending me alerts even though my system is not powered (great monitoring ). I have tried multiple times to get out of the contract and they would not release me unless I pay the full mount due. If you are choosing Ackerman, you have been warned!! read more

Do not use Ackerman at all. The customer service corporate office can't even tell us how to change the keypad code. Kim in customer service says oh I'm sorry but we just don't know how to do that with your keypad. read more

Our home was broken in to and the police were not called in a timely manner. They wasted plenty of time calling me though. After the fact they would not honor the $500 warranty against break in. These guys are snakes and I wouldn't trust them with my dog house. read more

I don't know how this place stays in business the way they treat customers. After 10 years of being a loyal customer, they use shady means to make sure you keep paying even after you cancel the service. I have now been charged for three full months after canceling. Then I had to sit on the phone for an hour on hold before they told me too bad that's their policy because I didn't go through the exact cumbersome certified mail process until X date (Which was still completed prior to yet another withdrawal from my bank account) and even though they told me in the initial phone call that I would not be charged further. read more

This is my first security system, and I feel very safe with Ackerman. Just days after I moved into my new home, and the system was installed, My garage door was opened at 5 am while I was sleeping. The alarm tripped, woke me up, and Ackerman Security called to be available on the phone while I checked the house for intruders. Everything was safe and whomever opened the garage door must have fled when they heard the alarm go off. read more

Been a customer for almost five years now. We started out with ADT just like some here. My uncle told me about Ackerman due to the $$. So, I jumped on it. I won't say the entire trip with Ackerman has been pleasant but, they do try to take care of you. You're not just a number or money coming in. We were on vacation and just had a new touch pad installed, something went wrong when a storm came through and my son said it would beep and beep more. After several attempts by the techs, I had an older tech come out and in ten minutes the problem was solved. My wife tripped the door alarm and in two minutes Ackerman was calling the house asking for the password. She was frantic and couldn't remember but, she got it together. They are kind, supportive, friendly technicians and act as if they want to keep your business. Not, like another company whose name I won't mention. read more

We have had Ackerman since October 2016 after we dropped ADT after more than 20 years. Our system has worked well and the pricing for wireless and internet connectivity is reasonable relative to other companies in Northern Virginia but more than we pay in Delaware. read more

They're billing is a mess and I've just discovered they are monitoring the wrong property address. Not exactly the highest attention to detail. read more

**Buyer Beware** On Sunday 1/08/17 I received a call from Ackerman security that our motion sensor had gone off detecting 'activity' in our home. The rep asked if I would like for police to be dispatched which I replied, yes. My wife and I then began to rush home fearing the worst. I then receive a call 10 minutes later by Ackerman stating that I never "registered my alarm" with my local police department so they could not dispatch the authorities. Obviously upset and confused, I let the rep know I've never heard of such a thing and that I have had Ackerman security for 3 years but never once heard of any such requirement. The young lady told me that we were sent a notice letting us know. I asked when that notice was sent. She then 'looked it up in the system' and told me it looked like that notice was never sent out in my case. I then asked her "so you mean to tell me that I've been paying for a service for the last 3 years thinking my family was safe, and during those 3 years Ackerman knew that my alarm wasn't registered and so my family was unprotected but they continued to take my money anyway without giving me any type of notice?" She then proceeded to tell me that I should have read my contract and it's in the contract. I was PISSED and ended the call. I then called the local police to have them go to our home (we were still 30 minutes away). A few days later, still very much disturbed by the fact that this company has been taking my money while not even affording me the curtesy of alerting me that they cannot provide me the very service that I'm actively paying for since my device wasn't registered, I then chose to call an cancel my account. After all I had a 3 year contract and it's been over 3 years now. I called to cancel and then the rep proceeds to tell me that I cannot cancel without incurring a cancellation fee because although my contract had ended there is an 'auto renew' clause in our contract and so approximately 1 month ago our contract auto-renewed for an additional year. To cancel now I would have to pay a years worth of service as a fee. Now, I'm beyond pissed - I'm LIVID. I asked why wasn't I notified that my contract was up and my account would be auto renewed. I also asked "isn't it a common practice to let your customers know this?" She then tells me that "customers don't actually leave our services because they are happy with our service so we don't tell them when their contract is expired, we just renew and they keep our services". HUH? Are you kidding me? Is this some sort of sick fraudulent joke? I then spoke to a supervisor and he explains that the auto renew is in our contract and we should have read our contract. We needed to submit a letter for cancelation in writing 60 days prior to our contract end date and if not our contract auto-renews and no curtesy of notifying customers of an upcoming auto-renew is given. So I'm just supposed to remember a contract expiration date 3 years later and know to cancel 60 days prior? I'm seeing a theme here... A security company tasked with keeping my family safe, and happy to take our money to do so, hides behind shots customer service and operational practices with a dismissive attitude of "you should have read the fine print"? At this point I'm ready to call my lawyer: 1.) They've been taking my money for a service that can't fully offer because of requirement they haven't made me aware of even though they very well could have and had every opportunity to 2.) They won't acknowledge that my families life has literally been in danger due to their negligence and is attempting to fraudulently hold me to a service past its contract term because that term 'auto-renews' without warning... Be WARNED. Do NOT do business with this company if you value the life and safety of your family and you also value integrity of the company you pay your hard earned money to for their services. This company will fail you in both areas. I want out of this contract and I REFUSE to pay for an additional year of service that I did not ask for, do not want, and was fraudulently opted into. Ackerman failed at their service and took my money any way. Every time they called about an alarm and looked at our account they could have told me that our alarm wasn't registered and we weren't safe but they chose not to or neglected to. In essence they've been taking my money without fully providing the service that they promised and they are making me pay to cut ties with such a filthy company. read more

We have been costumers for 10 yrs and we are not in contract with them. After putting this up last time the president sent me a message and I got several calls from them to help me. Well that was several years ago. I noticed my wireless information sheet isn't work along with my password wasn't work right. I stated on the phone for tech support for 1 hour and 30 minutes my husband called and was on hold for with the chat service for 2 hours with no response. That is total uncalled for I see once again I need to complain on yelp to get help. If they do this time I will update if I get a call. The last time I spoke with them by phone rep we had to show him were the alarm was and all the sensors. He told me things have changed at Ackerman you can do as we do go rental and get charged nothing if something happens as they will fix any issues it would also increase my monthly/quarterly by a lot, or purchase new equipment which I had purchased when I first signed up with them for over 800 bucks the new system which would be strong signal and a better system would cost us over 1000. I would watch out things have changed and not for the better as I still haven't spoken to anyone. read more

Top Notch Service with a skilled technician that really made sure I understood the system.

I have them for 6 years, one door sensor felt and broke. Called to ask for price/or send the piece. Don't do it. They will send someone to replace it, for free. Person never came, she doesn't live in this area anymore. She offered me a call back,three days later I called again, this time I was told the technician will charge $90. plus the equipment cost. as a great deal they give 50%off $45, I waited 2:45 hours, I was spected the job would to be done by 12 no started at 12. Now they say they will charge me for missing appointment,.. ? Did they pay me for their mistake and let me waiting for someone that is over 500 miles away?? NO. Now I MUST RESCHEDULED the technician. How much will the sensor cost? They don't say... that means once they installed it, I have to pay what ever they want....NO I am shopping for another security service... The 19/ month comes with Bad Customer Service!!! read more

Clownish in their incompetence! Is this what you want managing your home security? April 2019 - Called in my cancellation; Paid the 30 days notice and another 30 days to close out the contract. (Through July) Sep 2019 - Received a notice I owe two months fee (August and September) There was never a bill sent for these months. After calling several times I finally got through. Ackerman claimed they had not received cancellation form. Assured me all I had to do is send it in. Sent in a new form and confirmed they received it. Oct 2019 - More money owed communications - an email and a text. These claimed they had been trying to reach me but couldn't even though they had valid contact info. More waiting to get through to help desk. Ackerman acknowledges they got the form and processed it. Assured me they wiped out the amount due. Following week I receive three bills in two days, one for each month after account was closed (August, Sept, October) claiming I now owed them 3 months Nov 2019 - Receive card threatening service disruption (on cancelled account) and threatening to send my account for collection. Called number on card (billing). When answered, they told me the account was already cancelled with no amount due. They told me I had to talk to Corporate to find out what was going on with the card. Waited for Customer Support 45 minutes and 30 minutes- neither call was ever picked up. Tried the text back feature - agent stopped answering half way through the discussion. Tried several times to reestablish, no response. Sent email using website mail link. No response. Dec 2019 - Received another bill for October and a new bill for November. read more

We have been with Ackerman for many years but needed an upgrade to add some features and functionality. The salesman they sent, Man Mohan, was knowledgeable and able to suggest ways to achieve what we were looking for. Hopefully all will turn out as planned when it is installed in a few weeks. read more

DISHONEST COMPANY. I was a loyal customer of Ackerman for almost five years. It turns out every single time you move, they "re-start" a three-year contract without telling you. I recently got a job offer out of state -- outside the Ackerman Security zone -- and I went to cancel and they tried to charge me $900 (!) for not fulfilling the ever latest three-year commitment that they started when I had moved into a new rental a year ago. (Even though I had been with the company, same account number, continuously for almost five years.) I threw a fit and they discounted that $900 to $500, but I still feel robbed given that I had fulfilled a three-year commitment to the company and had no choice but to disconnect my service given my required move for employment. (And the fact they don't offer services in Colorado, where I'm moving.) Their sales reps do NOT disclose you are getting into a three-year commitment and whatever they say about not being on the hook if you move out of state and Ackerman isn't available is a lie. There are many security system companies out there. I think Ackerman is the worst. I've also filed complaints with the attorney general and the Better Business Bureau. read more

Ackerman has been great to work with. We have had them as our security for the last 6 years and if there is an issue they are super responsive. They are very reasonably priced compared to the competition and switching over to them was seamless. Really surprised about the reviews so I thought I would write my own. 6 years later and a front door replacement and new signs and boom new signs. No problem. Highly recommended!! read more

DO NOT GET ACKERMAN. I REPEAT DO NOT GET ACKERMAN. I got Ackerman a little over a year ago I signed a three-year contract because the equipment cost was so expensive. I pay for almost $40 every month for monitoring. On December 7 I came home from work and realized somebody had broken into my house my alarm was going off not once did they call me no police were sent to my house. NOTHING. WHAT AM I PAYING FOR!!!! When I called to cancel they didn't ask me why they didn't even seem to care they just said that I owed $875 and asked would I be paying with credit or debit. On December 22 I waited all day for someone to come install a garage door alerts so if my garage door is left open I get a notification so nobody can walk into my house. My appointment was for 11 AM it is now 4 PM and I've yet to hear from anybody. When I call I get placed on hold and transferred to somebody else who puts me on hold and then transfer me to somebody else they have no idea what they are doing and I will cancel effective immediately WORST CUSTOMER SERVICE AND WORST SERVICE EVER!!!!!!!!!!!!!!!!!!!!! read more

Do not use this company! The technicians are terrible. The salesperson miscommunicated to me when the install technician was to arrive. He arrived 2 hours after expected and was extremely irritated that I needed to reschedule. After several days of no call I called in to reschedule. The notes said I had cancelled my contract! I never made that call. The only person who had the info and motive was the technician. Obviously the have the knowledge to cancel your service. Kind of scary when it is a security company. Recently, a technician came out to move some sensors (Ben) He was so pushy about me buying a service contract that I told him he needed to stop or I was going to ask him to leave and call his supervisor. He then proceeded too try and sell me batteries and upgrade my system. He then mentioned service contract again to save me money on the install. I don't want a new system and have only called a technician out 2 times in 7 years. A service contract definitely would not save me money!! The technician could not or would not understand that and became very irritated the more I said no to all his sales pitches. When you have a security system you need to feel comfortable and safe around the security company technicians. They know how to disarm, disconnect or ruin your system!! Ackerman Security is not worth that risk at any cost. read more

We were being charged for the monitoring system but every time our alarm went off nobody called. When I would call to complain they would always send a technician and charge us more for hardware. I wonder if I made a mistake switching from ADT to Ackerman. So far they our monitoring my checking account and not my alarm. read more

Very nice and competent tech named Joe.

Bad customer service. Ackerman sent out a salesman on May 28th. He looked at my current system and stated we needed to add a cell receiver and a indoor camera. We scheduled the install on Tuesday the 31st. The installer showed up without the camera that was agreed to in the contract. Frustrating but not the end of the world. He continued downstairs to look at the security system box and within 30 seconds he determined that I needed a different type of box that either would be free if I signed a 3 year contract or $299 if I only wanted a 1 year contract. I told him no thanks to either option and they could refund my money. He called later that night and stated his manager approved the new box for free. The installer and I set up a date (June 10th 12-3pm) to come back, with the camera this time, to install everything. I took a day off work again and planned my day around the installers time period. Needless to say he never showed up. I had his cell number and attempted to get a hold of him. He never contacted me. Fed up, I called the main line and explained the issue to the poor lady who answers the phone but has no power to do anything. After being placed on hold for a few minutes, a manager (Malcom) came on the phone and I reexplained the entire story to him. He told me this was a regional issue and placed me on hold while he contacted the regional dispatcher. I explained my situation...again and she tried to schedule my service again. I asked her why I should use Ackerman Security to protect my home when they can't even get a system installed in a timely manner and show up when they are supposed to. She placed me on hold awhile and said she was transferring me to her manager. After being on hold AGAIN I got the managers voicemail. I asked the person to call me back today however I apparently am not important enough to do so. Go with ADT! read more

Customer service is the absolute best, hands down! Bill MacMillan at Ackerman took great care of us when we needed a burglar alarm system installed at our business. Best prices in the industry with state of the art technology to boot. You will not be disappointed! read more

Where do we start? Service absolutely sucks!!! Customer rep ( Kyle 181) is aggressive and continually spoke over me and cut me off. My equipment does not work properly! The contract well that's it own animal. I will start with the 2 year contract that has magically become a three year contract. How does that happen. Service calls for things they did not properly install cost $90. This has to be the worst service ever. I honestly wish I would have searched through the reviews first, had done that I would not be writing this review. Please I BEG YOU DO NOT USE THIS SERVICE AGAIN DO NOT USE ACKERMAN THEY ARE INEPT AT BEST. I could continue with this horror story however I stop and say read the rest of the reviews. If you get this service after reading any of these reviews you are getting what you deserve. read more

No response to repeated requests for a call back. Ended up not getting what I orders. Guess i should have gone with ADT

We have been using Ackerman for 2 years. They monitor, smoke detectors, medical and police. Today we upgraded our system. We have always been notified of any breach, whether door or motion. I am paying more than I was, due to the spring special with wireless equipment and smart phone access to activity, but worth it. I had had ADT for 20 years and was paying more each month for less monitoring, no smoke detectors, no EMT or Rescue buttons for emergencies. read more

Friendly and proffesional service. Very commited. Response time super fast!!! .... and cheaper than most companies too.

It could be a little better by supplying free equipment including upgrades as well. Besides that response is good to the alert.

STAY AWAY FROM ACKERMAN SECURITY This company is the worse, first they renew your contract automatically every year unless you mail then a cancellation letter 90 days before the end of yout contract. Now, a year a go I sent them such letter and 90 days before the end of my contract I sent another letter cancelling the service, my contract ended on July 17, I even called them on the 17th to make sure that my account was going to be closed and they assure me that the account was closed on that date, well, today I try to get monitoring services from another company and I can't, why?, because Ackerman is holding hostage my radio alarm. I called the so called customer service this evening and now according to them I have to wait until Monday to speak with retention customer service so they can release my alarm. THIS COMPANY IS A JOKE. read more

Great service and prices. Don't need to buy new equipment since their systems work with all kinds of equipment.

Beware of Ackerman, its a scam. I was with company since 2013 and when I decided to cancel, i was given a run around. Finally i get a call back after 3 triess and they tell me that my contract automatically renews. They were right small print on contract does state that it will renew automatically. According to state law in GA they should have notified me on auto renewal each time before it renewed. I did not get any notifications. I am exploring legal actions. read more

After having been with Ackerman for over 2 years, I ran into a personal situation where I requested my account be put on hold. I was told that I could not put my account on hold but that it would have to be cancelled. I even explained to them my personal situation but they did not care to work with me. They are not the Customer Loyalty company that they say they are!!! There are too many other really good security companies here in Atlanta so what I recommend is that you use a security company other than Ackerman. That is what I plan to do. What a disappointment; they really don't care about the Customer!!!! read more

I've had the service for over 5 years. Ackerman just came out to upgrade my system for free. The Tech was excellent, quick, courteous, and answered all my questions. Glad to be with Ackerman. read more

So far so good. The sales person was outstanding, not pushy at all. Did not try to sale me things we didn't need. Installer was on time and very knowledgeable of the equipment. I checked with 4 vendors, and Ackerman's professionalism and knowledge was steps above the others. I highly recommend them for your security needs. read more

I have had Ackerman for several years and will concede that the installation was not totally smooth, the service and monitoring has been good. I have a mountain home with the system and it works as well as the other big named system I have in town. And is really much cheaper for the same monitoring service. read more