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    Ackerman Security

    1.9 (659 reviews)
    Open 8:00 am - 8:00 pm

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    Services - Ackerman Security

    Security monitoring services

    Security system installation

    Security system repair

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    On continuous HOLD with a constant advertisement
    David F.

    I've had Ackerman for years and their customer service is horrible.... Called 6 times held for over 40 minutes each time call never answered. I tried the auto attendant to call me back, never received any calls. Tried the Chat feature, never received a call. This is call center HELL

    I thought this was spam as confirmation was spelled incorrectly.

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    7 years ago

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    Michelle H.

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    4 years ago

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    Michelle H.

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    5 years ago

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    Michelle H.

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    4 years ago

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    Michelle H.

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    4 years ago

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    Michelle H.

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    6 years ago

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    Michelle H.

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    6 years ago

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    Michelle H.

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    5 years ago

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    Michelle H.

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    5 years ago

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    Michelle H.

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    6 years ago

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    Michelle H.

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    4 years ago

    Excellent and very professionally security system installed in a very short time period!! Thanks

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    Michelle H.

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    5 years ago

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    Michelle H.

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    5 years ago

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    Michelle H.

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    4 years ago

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    Michelle H.

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    5 years ago

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    Michelle H.

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    7 years ago

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    Michelle H.

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    5 years ago

    Very quick and efficient. I appreciate Ronnie, salesman, and Mr James, technician. Would definitely recommend!

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    Michelle H.

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    3 years ago

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    8 years ago

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    Michelle H.

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    8 years ago

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    Michelle H.

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    5 years ago

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    Michelle H.

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    4 years ago

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    Michelle H.

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    5 years ago

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    Michelle H.

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    5 years ago

    Technician was very knowledgeable and answered all of my questions. He had great customer service skills! Keep up the great job!

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    Michelle H.

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    8 years ago

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    8 years ago

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    6 years ago

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    6 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    8 years ago

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    6 years ago

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    Michelle H.

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    6 years ago

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    6 years ago

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    6 years ago

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    Page 2 of 17

    Ask the Community - Ackerman Security

    Review Highlights - Ackerman Security

    Randy set me up with Ackerman service 4 years ago and came back to convert me to wireless.

    Mentioned in 9 reviews

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    Safeguard Protection Systems

    Safeguard Protection Systems

    (5 reviews)

    I don't often hawk local service providers, but felt compelled to with SPS - these guys/gals are…read moresimply awesome. After a near-miss with some lightning, which completely knocked out my First Alert system, I found out how Ackerman makes all their money - the estimate was over $650 to replace the board and that didn't include any additional bits that might need replacing (had to replace two door sensors too). I ended up buying my own Ademco kit and hiring SPS for both the install and monitoring. This time I went with a wireless unit for phone (the lightning came in via the phone line - it actually hit the service pole). A call brought Bo Beaven from SPS out to look things over and give me an estimate - their hourly rate was HALF what Ackerman charges - and since I got my own equipment when John the installer came out it was a breeze, and half again the estimated time I got from Ackerman. The entire experience was fantastic. I also ended up using them for the monitoring - which came out about the same as what Ackerman was charging me, even with the added expense for the cell service on the wireless phone. Recently I was throwing a code and was able to get a human on the phone with the first call, and get a live technician with instructions to clear the code over the phone. To top it off they're coming by next week to take another look to make sure that there isn't an issue with the wireless - that's what I call CUSTOMER SERVICE!

    Got the doorbell camera so I can check who's at the door on my phone before opening. Installers…read morewere on time, cleaned up afterwards, the cost matched the estimate quoted, so good experience overall.

    Cool Geekz

    Cool Geekz

    (122 reviews)

    I had a connectivity issue, my smart tv, surround sound and receiver were not syncing for some…read morereason. It was at the point where I was using 3 different remotes to control everything. David is excellent! Arrived on time, diagnosed my connectivity issues and explained everything in layman's terms, not geek speak. Did not sell me extra equipment, used exactly what I had to fix my problem. Nothing short of professional outstanding service.

    Great guy. I had a couple of issues that I would expect someone with so much pride in his work to…read morehave handled differently. First: he accidentally broke an exterior light in 2 places but didn't tell me. I noticed it when I was looking at the fixture, which was completely smashed on two sides. I sent him a photo and he said he must have hit it with his ladder and offered to replace it. That's pretty difficult to miss hitting, but whatever. I asked if I could pay him to install another light that was broken on my front porch, of course I would pay for that. I ordered the light based off the part number. Partially my fault for not taking it out of the box to inspect it, but I had to leave the house and he installed the light. When I returned home I noticed the light was 2 times smaller than the other 2. I mean, wouldn't a professional ask a customer "did you notice the size difference", especially because it's so noticeable, before installing the light? My usual electrician certainly would have because it's his name and company reputation and he doesn't want something to look bad or be incorrect without reconfirming with me. Now I have to pay my usual electrician to uninstall the smaller light fixture and pay to have the correct size installed. I take responsibility on part of the issue m, but I expect more from people who take pride in their work and this issue impacted my overall satisfaction. Good job installing my Ring system. I've had a few issues with sensors installed incorrectly that I have been fixing myself. I won't use him again but I would recommend him, just double check his work before he leaves and don't expect any "extra effort" on his part. Definitely knows how to install the cameras and door locks and set up the Nest system. Zero issues there. Worked quickly and pleasant to work with. Trustworthy to leave alone in my house (which I'm usually weird about). So still impressed by him and most of the work he did for me.

    NorthStar Security

    NorthStar Security

    (12 reviews)

    When a company tells you it will take 24 hrs to get back to you regarding your inquiry on…read moreestablishing a new service, that is an indicator you are already not a priority. Thanks, NorthStar, for making my decision that much easier to go with your competitor. UPDATE: So, does that mean you didn't bother reading my response to you (see screen shot of image I just uploaded from my reply immediately back to you). Again, you have proved my point. Maybe your reps are tied up bc they're in the phone trying to respond to all the negative customer service reviews, like mine. It took you *2 weeks* to respond and accuse me of "not responding" to you when I did so within hours. Nice. Second Update: I see Martha has retracted her comment to me on my review (hence what my first Update spoke to....now it doesn't make sense, but you get the picture of what happened). More proof this company doesn't "have it together." I strongly encourage those looking for a security system to look elsewhere, or at least do your research before committing to North Star. This company has given me the run-around and I'm not even a customer! There are many other companies that value your time and business more than North Star. I am a perfect example.

    I'm writing this on a day that my neighborhood just went nuts because we had some door-to-door…read moresupposed alarm company sales people going around. I called NorthStar, my security company, to see if they'd ever heard of these guys and they told me that "reputable firms don't go door to door." That reminded me that I was overdue for writing them a review. My husband and I (well, my husband mostly), interviewed four or five firms before selecting this one. Their installers are also their sales guys. In other words, these are people who know their stuff. Nobody tried to sell us something we didn't need. The guy who came out - and followed us through some installation difficulties (way our house was built, not NorthStar's fault) - his name is Gary. He is friendly and SUPER knowledgeable. He explained things and then explained them again and gave my engineer-husband all the detail he wanted. But when I had a question and DIDN'T want the detail - he boiled it down for me. Their pricing was similar to other firms we talked with. Pay for the equipment and have lower monthly monitoring, or do a 3-yr contract with higher monthly monitoring and lower/no equipment costs. They give you several options to work with your budget. Bottom line is, they weren't significantly higher or lower than anybody else. We had our first "false alarm" the other day. Our nanny accidentally set off the alarm and while she was punching the code in downstairs, my husband was also punching it in on the keypad upstairs, which cancelled the whole thing. Kinda funny actually. The monitoring service called us WITHIN TWO MINUTES. I was glad to know they were on the ball just in case we need them for real some day. In the end, we went with this firm because they were the most knowledgeable, didn't have pushy sales people, so we felt confident we were getting the info we needed to make a good decision. Turned out to be a very good decision!

    Ackerman Security - securitysystems - Updated May 2026

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