An absolutely terrible experience with this company. I have reached out so many time I've lost count. When I call I never get the right department and they always have to transfer me to a department that NEVER answers their phones. When I call back and tell them, they ask for my number and no one EVER calls me back. I tried the chat feature, same problems. Wrong department, please give me your contact information so someone can reach out to you. They never reach out. It's been literally 3 months since I was set to receive my vehicle, and it took them 2 months to finally respond to me and tell me delivery would be sometime in the next two weeks. It's been 4 weeks now and I haven't heard a word from them, no update, can't call anyone, can't message anyone. It's ridiculous. I cannot state this clearly enough, DO NOT WORK WITH THIS COMPANY! read more

Thank you PK/Guardian for doing such a great job with the transport of my son's truck from Cali to Chicago! You picked up and delivered on-time...as promised! I was given updates, which was great! The delivery to the house was very nice, such nice employees! The price was fair, and I will use you again for the transport back read more

My fleet car management service used Acertus to deliver my company vehicle. I was a bit leery when I read the negative reviews, but I had an excellent experience with them. To start, the dealership which provided the car apparently would not hold it until a permanent license plate was received. My corporate policy will not allow me to drive with a temporary plate. Innocent, a dispatch manager in Indiana was instrumental in managing the transport of the car to a storage lot until I received the permanent plate. Heather, an account manager followed up to ensure I received the plate before arranging a time for the vehicles transport. Innocent then scheduled delivery with a driver named Dillion. He arrived timely at my home, even earlier than expected and was very courteous and helpful, giving me some tips about the features of the car. I also received a condition report with pictures of the vehicle via email. I would not hesitate to use this company again if I was in need of vehicle transportation. In response to other reviews, I was able to call the company and speak with a live person each time I had a question (including Innocent, the dispatch manager). read more

I ordered transport on 9/17 . No car on 10/15. I called. I waited forever. The person answering the phone could not help me. Put me on hold. Cut me off. Called back and left multiple messages. Tried chat on the website. It was no help. Called auction they did not know who Acertus was. I'm sending drivers today. My guess the are out of business are about to be. read more

We have transported several vehicles through Guardian Auto Transport and have been pleased each and every time. Over the years, we have worked with multiple representatives, most recently being a gentleman by the name of Dave Saenz. He was extremely professional, very efficient and provided a competitive quote for transport from Dallas, Texas to Atlanta, Georgia. The car was delivered in great condition, the transport driver himself was very friendly and personable and, most importantly, punctual. I would highly recommend using them and specifically Dave Saenz​​​ for your Auto Transport needs as we will most certainly be using them and him again and again and again. read more

Ryan Received numerous responses when seeking out transport for my car to Florida Ryan was very transparent in his quote, knowledgable and professional demeanour. I would have higher them immediately, I was letting the higher price deter me After discussing this with other providers I called Ryan back and we came up with an acceptable pricing point So glad we did, he kept we updated on cars trip. Answered all my questions during the process Would use Ryan again read more

Acertus does not actually transport your vehicle. They contract independent drivers and blame them for the mistakes. It is very difficult to reach an Acertus employee by phone. We moved out of the state but Acertus did not pick up my vehicle on the day scheduled. I had to make arrangements with a family member to accommodate their mistake. The car was not delivered when promised, leaving us stranded for 48 hours without a vehicle at our new home. The vehicle was not picked up or delivered on the dates promised. The vehicle was not picked up or delivered at the times promised. It was extremely stressful. I communicated via email with the CEO Trent Broberg about our situation. He response was "Thanks for the note and apologies for the situation. I assure you that we touch 2m VINs annually and this is not the way we do business. Let me have someone that can action asap reach out to you. Thanks" His reply shows a lack of concern for our situation. They may move 2m VINs, but I had one and they failed in their one job. read more

I had to ship my car from LA to Chicago and was under quiet some time pressure as the previous company I booked with never showed up and was trying to raise the price they quoted me to get my care moved. I called through the YELP line and PK immediately jumped into action. Everything was settled in a few hours and he delivered on everything he told me. I appreciated his open communication, never over promised anything and was always available for me and kept me in the loop from start to finish. It was a great relieve working with such a reliable company. And the customer service was outstanding. Thank you PK and Guardian! read more

I never shipped a car before, and never will again, my wife and I should have just driven across county ourselves. They took our money immediately and gave us a window of when they would pick up the vehicle, that is when all communication stopped. I called numerous times and never got a firm date or time, on the final day I was informed a driver would pick my vehicle up between 1 and 4 to my complete surprise and relief, as we were moving the next day. Well we waited in a empty house all day, called numerous times and the driver finally contacted us and said would not be there until 11pm. This was a huge hassle as we were flying out the next day, but whatever, we ended up meeting him at our hotel and had to get out of bed to take care of the pickup. When he finally arrived he said our car would be delivered across county on Monday, this was a Thursday. Then the excuse texts from the driver started rolling in, one after another. Needless to say, a week after the delivery date, $1000 in extra rental car charges, a cracked windshield and new dent on the wheel well later, we finally got our car. This company was recommended by PODS, who so far has done a great job with our move, I strongly suggest finding another company for your vehicle moves though, Acertus flat out sucks. read more

Great service and communication! I shipped a Mercedes from South Florida to Austin Tx, and the Company was in touch with me every day after pick up. Also, the truck driver was calling me or texting every day. The car was picked up on time, and delivered on time in perfect condition! I would highly recommend! read more

Acertus - Vehicle Shipping Near Me - Overland Park, Kansas

Communication was poor. Do not expect for them to arrive in the time they promised or to be upfront if they are running late.

Ryan eagerly assisted in exploring cost-effective alternatives for shipping my car, showcasing exceptional customer service and accessibility that I truly valued. Thank you again Ryan! read more

The worst company ever! they have no care and will deliver you a dirty car with damage and try to pass it off. Trying to get ahold of anyone there takes a miracle. Then even once you get someone they know nothing and just pass you along to more people who know nothing. They are incompetent and will waste your time. Everything about this place is low class and no standards. read more

HORRIBLE service. HORRIBLE company. They are unreliable , delays in delivery and have terrible customer service. There are far better options!!!! read more

My car finally arrived here on Kauai yesterday. I was waiting to post this review until after I was able to inspect it. Glad to finally get it and not a scratch! BTW, the delay was do to Matson Ocean Shopping, not Guardian. Mike was my agent and really did a nice job. Communication was great even after they got my money. They were the most expensive of the three quotes but I went with them anyway after my conversation with Mike and reading the other five star reviews on Yelp. I recommend them without reservations. read more

Absolutely satisfied with the service will recommend anyone in the near future my vehicle was delivered earlier than expected safely and sound read more

Acertus - Vehicle Shipping Near Me - Overland Park, Kansas

Ryan Moore is AMAZING! He is very much a professional in his job. He worked with me through the whole process of my transport. I think I drove him crazy making sure everything was going well with my car. Thank you Ryan... read more

FANTASTIC service! My car was shipped from New York to California and it got there so fast. It even beat me to my destination! My car was delivered in great condition. I can tell that my car was treated with care and respect. The team was upfront about costs and timing. I spoke extensively with the manager (Ardale) who gave me his undivided attention when it came to answering my many many questions. He explained the logistics of the industry and how things were priced. I felt that he truly cared about me and my concerns. I believe I got great value for the price. I will absolutely be using this company again in the future. read more

This by far has been THE worst experience working with MetroGistics now operating as ACERTUS Vehicle Shipping company. The photos of the message explain everything that I have been dealing with and I will continue to get the word out of this UNSATISFACTORY SERVICE until my vehicle is in my possession. Sad, very sad! Their website reflects 2 stars and they honestly do not deserve even 1 star! This company is contracted by Auto Nation and there isn't anything Auto Nation can do, but I will get to the bottom of this mess if it takes me all damn day! read more

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PK, my contact at Guardian Auto Transport was super awesome. He found me a great driver, he was responsive throughout the whole process and was transparent about the timelines and pricing. My vehicle was picked up in an enclosed trailer within 24 hours of my first conversation with PK, within 6 hours of signing the contract and was delivered to me 1000 miles away within 24 hours. The whole experience was smooth and I would use them again without any hesitation for my future auto transport needs! read more

We needed to transport a car to DC from Illinois. I was provided a very fair quote and was surprised to hear they could pick up the car at my convenience (1 day later) and have it to my destination the following day. The driver kept me informed when he was arriving, and gave us a convenient window timeframe for delivery. This process can be very daunting. Be aware of companies that give unusually low quotes or don't quote you a final cost up front or tie your quote to sliding gas rates . This should all be part of the quote along with insurance, taxes etc. This company couldn't be more upfront and informative about the entire process, all fees, and legitimate timeframe for pick up delivery. The agent was courteous and didn't pressure me. I can't say enough about the driver they assigned us (Tomas). I knew my car was in good hands and that my son would receive his car in DC without any "surprises" when the car was delivered. I would use this company again and I highly recommend them to anyone. There are shady companies out there - this company is very honest and dependable. They are also AAA rated with the BBB. read more

Good professional services would highly recommend them.. I was informed on every stage of the journey. My vehicle arrived on the date promised. read more

Ryan was very responsive and Guardian was great to work with. They even delivered my 2 cars from OR to GA 3 days early!

We had the most fantastic experience with Guardian. The driver contacted me as he was getting close to picking up the cars (3 cars) then was flexible with my schedule. He had a large truck to get into a small neighborhood but he did everything he could to get as close to us as possible. Then he notified my daughter who was on the other end waiting for the cars and did the same with her. He got right to the new house with no problem and parked the cars in the driveway so they were waiting when we arrived the next day. Also, Melissa was great working with us to get everything scheduled and paid for. So glad I found Guardian as this was helpful to us with our move from California to Texas. I HIGHLY recommend Guardian Auto Transport. read more

Acertus - The cars safely arriving to their destination. - Vehicle Shipping Near Me - Overland Park, Kansas

Communcation was great at first when booking transport for cross country. Was contracted to pickup at one address and delivery to another. Driver called saying I have to meet him somewhere at 8:30 at night because his truck could not pickup at my place of business. I have deliveries often with 18 wheelers so unsure why this is so different. Regardless, it is not what was contracted and price based on. I am now meeting at 7:30 am and have to arrange a ride. Was credited $50, I will post after the transport and experience that my son has when he is contacted as now told they may not be able to deliver where contracted as well. First time having to use a transport company, I guess when a company says the quote is based on your information, you can't always trust they will deliver. read more

They shipped my car from texas to california. It took them only 4 days. Clear communication and no hidden fees. It's hard to find reliable companies but these people do an honest job. Oh and I also have them short notice for scheduling pickup and drop off. But every thing worked out fine. read more

First time ever shipping a vehicle and it couldn't have gone better. Ethan, my booking rep, and Ashley, my update rep, were fantastic. Ethan understood I hadn't done this before and he made sure I knew all my options and how the process worked. Once the transport was booked, Ashely was in constant communication with me to ensure I knew where my driver was and when to expect pick up and delivery. If I could give 10 stars I would. read more

While I ended up not having to ship my car after-all, I had an excellent experience with Tyler and Mike at Guardian! I was looking to ship my car from Chicago to Houston. I had many questions and they were very quick to respond with straight-forward, honest answers and the pricing seems extremely fair! No hidden fees / costs. They were very courteous and trustworthy. They were also very responsive and exceeded my expectations. When the time comes that I do end up needing to ship my car(s), these will be the people i call for sure. Honesty and integrity means a lot. I definitely recommend giving them a call if you need to ship your car cross-country!! read more

I was linked to Acertus via the PODS shipping company for a recent move. Getting started was easy - pricing was competitive... but, that's where the positives ended. We got a 5 day window for the pickup - I called on the first day of that window for an update and was told "it's not scheduled yet". Two hours later I got a call saying "we're in front of your house to pick up your car" with zero advanced notice. I parked the car in my neighbors garage because we were moving the next morning and it sure didn't sound like it was getting picked up that day... I was able to call my neighbor, he drove home from work, and we sorted it out. Frustrating but I was ready to give the benefit of the doubt. Now, I was shipping a unique vehicle, a high performance convertible, and paid $2260 for a covered trailer from point to point. I took a photo of the odometer and off she went. We moved to our new home and I got a call stating the car was showing up around noon. At 3 I check for an update... it ended up getting delivered around 4. An inconvenience, but minor. The car is dropped off by a nice guy who spoke zero English (not a problem unless there's an issue) and the ODO has 8 new miles on it. I tried to ask how in the world someone drove my car 8 miles, but it was pointless with the driver since he didn't speak English. So, it's pretty clear someone took my expensive, unique, and sentimentally significant vehicle for a joy ride somewhere in its journey. I messaged my POC with Acertus, provided photos of the ODO pre and post shipping, and clearly voiced my displeasure and was told, if approved, I could get "$.50 a mile, or $4 if my claim is substantiated". That's it. No apology, no acknowledgement this this is a serious issue, just MAYBE we'll refund you $4. I paid $2260 for door to door covered service and someone took my car for a joy ride, a la Ferris Beuller's Day Off... not likely driving it lightly... and I'm told "maybe $4 off"??? Absolutely horrible customer service and absolutely no care given for an egregious violation of the care of my vehicle. DO NOT USE THIS COMPANY. read more

Dave Saenz was terrific to work with and helped us transport our son's car from college in NC to his job in Northern CA. Dave helped us work through issues relating to our son's exams and work schedule. The Guardian driving team was also friendly and professional and willing to be flexible so my son could take his exams and not worry about the car transport. I highly recommend Dave Saenz and Guardian! read more

I so regret using this company to ship my brand new vehicle. They took 100% of the money immediately and then all communication ceased. They provided a range of dates when my car would be picked up and on the first day in that range, I called them repeatedly trying to speak to someone because I hadn't heard anything. I finally spoke to a human only to be told that they had no idea when my car would be picked up because they hadn't located a driver (why didn't they reach out to me to share this?). My car was eventually picked up and then I started getting texts from the driver with excuses why he was running behind for delivery on the other end. When I finally got my car back, I failed to notice that the sunroof was shattered because I am not tall enough to see it and the driver had pulled the inside screen hoping I wouldn't notice it from inside either. I drove 1.4 miles home and that's when I saw it. The photo in this review is what I saw when I got home and noticed the screen had been closed so I opened it. Of course my claim was denied even though the driver was unable to provide a picture of that area of the car from the delivery site. And of course I was never able to speak with a human during the claim review process. The collision repair owner said it was very clear something heavy had been dropped on the roof from above - not likely to happen in my 1.4 mile drive home. If you need to transport a vehicle ABSOLUTELY DO NOT use Acertus. They are not honest or honorable and they are terrible even at the most basic communication. read more

Acertus - Photo from collision repair facility - Vehicle Shipping Near Me - Overland Park, Kansas

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I did not get a transport as my Husband decided to drive the car himself. Pene was who I talked to and he was very nice and understanding of the situation. I want to thank him for his kindness and understanding. A very nice Man. If I ever have need for transport again I will go with Guardian Auto Transport. read more

I shipped my car from Philadelphia to Sacramento and Mike and his team communicated the entire time! They kept me informed and ensured my car was delivered to me in great condition. I will definitely be using them again! read more

Acertus - Delivered my car right to my door in excellent condition. - Vehicle Shipping Near Me - Overland Park, Kansas

Awesome people to work with. Pretty clear information from the start to finish. Constant updates. Shoutout to Dave. Most important the car was safe. I would contact them again if the need arises in the future. read more

As a single mom, I was facing an emotional situation with the sudden illness of my son. I had to move him home from LA to Modesto in a matter of days and needed help getting his vehicle transported. I spoke to Dave who was extremely kind and helpful during my emotional, and even tearful phone calls. He helped me every step of the way. He quoted me $700 and that is exactly what I paid. His pick up days and delivery days were exactly as he told me they would be. I had no idea what I was doing and I felt so vulnerable and scared. Many transport companies were quoting $250 or less but they were not verified by the BBB or YELP. Please trust Guardian Auto Transport. Many of the other companies have horror stories from their customers and as I began to read those reviews I got so scared. When I spoke with Dave I tearfully told him, "I need to know I can trust you and your company." He understood and he explained all the SCAMS going on. He explained how Google reviews are not reliable that as customers we really need to look for YELP and BBB reviews. Guardian checks out on both of these. Dave was very responsive to my calls and text messages and my kazillion questions. He helped me hand over the transport details to my other son who was remaining in LA. The driver was VERY good at communication too, keeping me updated. The pick up and drop off times fluctuated some and you need to be prepared for that. I compared it to construction work, something always happens. It is not a matter of dishonesty or poor planning, it's just unforeseen situations. My transport was delayed due to the previous pick up and due to a fire in LA that stalled traffic. However, the driver kept me updated via text. His large truck was too big for my neighborhood so he actually drove my vehicle to me (3 blocks away) as a courtesy. It was literally front door service. PLEASE TRUST GUARDIAN AUTO TRANSPORT. read more

Acertus - Vehicle Shipping Near Me - Overland Park, Kansas

STAY AWAY WARNING WARNING !! I am only giving ONE star because the car got delivered. Initial contact was amazing after they got paid $1500 it was ALL DOWN HILL!! They were to pick up the car Saturday AFTERNOON - The driver came around 8pm (no contact from anyone) The driver arrives - speaks very little english, so there was a barrier there. Loads the car and we communicate - IT WILL BE DELIVERED BY SUNDAY right (as I had told the representative MULTIPLE TIMES OVER THE PAST FEW WEEKS), DRIVER says yes no worry yes tomorrow we good, BUT i am tired (My husband and I are like huh?? who would say that) Sunday arrives - NO CALL, NO TEXT, NO RESPONSE FROM ANYONE AT THE COMPANY WHEN I TRY TO CALL. I had to resort to calling the toll free line and pretend I had a quote to get an actual person. They call the driver and then we are told he has run out of hours and cannot deliver Sunday and he will deliver MONDAY and something about bad weather (I CHECKED AND THERE WAS NO WEATHER ISSUES). The company says oh he ran out of hours, but this is the constant pattern of LIES over the past two days. He only had 3 vehicles on the carrier. I TOLD THEM NUMEROUS TIME MY SON IS IN THE MILITARY AND CANNOT DO MONDAY MORNING at all due to his job. They assure me it will be there between 6-8PM, My son says they texted him confirming, the representative told me the driver is there and waiting on my son to tell him a time (WHICH INDICATES HE IS IN THE AREA) 5PM a text from the driver saying Can I deliver the car at 10PM ? I call the rep instantly and per usual he is dodging my calls, so I have to get to other people to get to him. He says no it should be 6-8pm and I will call to confirm and call you back. HE HAS NEVER CALLED ME BACK WITH ANY NEWS he has his other staff call me to tell me YET AGAIN ANOTHER ISSUE and the car will now be delivered by 10pm. My son finally gets his car and NO APOLOGY, NO OFFER OF COMPENSATION. I will be letting my company know to remove them from our website as THEY ARE AWFUL Their text message system is delayed by one day, so I get daily messages after events happen. Update: 1:03pm - The owner called to assure me that this is NOT how they operate and has offered compensation to compensate for the inconvenience. The phone call made me feel better and all i ever wanted/needed was empathy. I appreciate his efforts. read more

Called Guardian to move my car and got connected with Michael. He was friendly, knowledgeable, and honest about expectations. Everything from pickup to drop off went super smoothly and they texted me with updates regularly! Great customer service, will definitely be recommending them to family and friends. read more

Acertus - Vehicle Shipping Near Me - Overland Park, Kansas

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I live in Washington State and needed a car shipped to me from Texas and I was very skeptical on shipping the car as I was afraid it might get damaged along the way. I spent quite a bit of time researching and looking for the right company to do this move with, since the majority of the larger ones did not hold high reviews and made me nervous. Then I found Guardian Auto Transport and PK was very helpful in letting me know how the whole process would work and reassured me that Guardian was the right business partner to go with so I proceeded with the move and I was very satisfied with the process! I never had to worry about whether or not the vehicle would make it there or any damage, they let me know when they picked it up and called me when it was expected to arrive. I highly suggest using them if you are needing to transport any vehicles. Ask for PK! read more

Guardian Auto Transport did a excellence job transport my Lotus from the dealership to my place. i would hire them again for my next transport thanks read more

I happened to be working with another company was horrible and failed to set up delivery. I called and spoke with Mike and explained my dad needed to have his car shipped the next day. Mike worked his magic and made it happen. The driver showed up and was the nicest guy too. I feel nice, kind people are hard to come by. I would give Guardian 100 stars if I could. will definitely work with Guardian again. read more