Hired this company to do our roof and what an amazing job, and an amazing person. The owner Brandon…read morewas extremely helpful told us what we needed and never once did he try to over sell (upsell) us. The price was extremely reasonable and he stands behind his work. The roof came out so well, we re-hired him to do new windows install and once again he came through and delivered!! I can honestly go on and on about his great work and his professionalism but don't take my word for it, hire him if you have roofing, windows, siding, to do, you won't be disappointed

I feel so fortunate that another contractor recommended Fresh Start when the gutters fell off our…read more106-year-old Edwardian-era house, the second house on t hill which was an orch back then. Brandon is professional, knowledgeable, responsive, and sharp. And a sweet guy, too! His crew are extremely talented and hard working. Our roof had serious problems, having exceeded its lifespan at 25-plus years. They solved them all, did an awesome job, and really went above and beyond. Our new roof is beautiful.

If you are looking for quality work at a fair price, hire Josh + Team. We would recommend them 10…read moreout of 10 times! We couldn't be happier with our kitchen and living room remodel. The space is totally transformed and feels brighter and more welcoming. They worked efficiently and were incredibly helpful in answering all of our questions and providing recommendations on appliances, cabinets, and countertops. The team opened up the kitchen wall, put in a support beam, installed a new sink, cabinets, stove vent, flooring, and tiling. The work is top quality and was completed on an efficient timeline. As non-handy people, it's wonderful to know what you are getting and that Josh will take the time to explain things that are probably extremely obvious. Josh is very responsive, friendly, and honest. And it was a pleasure to work with the whole team - Josh, Jake, and Amber. Everyone is really kind and thoughtful and we loved having a small, local team do the work. We will trust Josh on all of our house renovation needs going forward and couldn't recommend him more highly.

Josh did a fantastic job on my full kitchen remodel! It was a big size kitchen with a very tight…read moretimeline and we were out of town the whole time, but we trusted Josh. He and his crew worked days and night to get it done with such high quality and attentive details. We love our kitchen! He also did my guest bathroom, next will get him to do my master bathroom if he can fit me in his schedule:)

Kay is hands down the best contractor I've ever worked with. I completely remodeled my kitchen with…read morenew lighting, cabinets, countertop, flooring, the works. From the initial estimate to the project completion, Kay was always on time, and always went above and beyond to answer my questions, talk over options, and provide recommendations. I am beyond satisfied with the quality of the work. Kay paid incredible attention to details and made sure I was satisfied with every step as he checked in frequently throughout the job. There were no surprise extra charges and he finished on budget and within the promised timeframe, even though I had him do a completely unrelated garage window replacement in the middle of the job! I wouldn't hesitate to hire Kay again for any job big or small, and I will be recommending him to anyone who is looking to do a home project.

We chose to work with Kay Construction on a recommendation from my brother who Kay had done a…read morefantastic (and major!) remodel of his kitchen and floors, among other things. Kay did a renovation of our kitchen, office area, and butlers pantry after water damage had ruined much of our old kitchen. From start to finish Kay is far and away the best contractor I've worked with. He's always on time, reasonably promises but over delivers on quality and value, and quick to text/call back. He always had great suggestions and guidance throughout the process and the results show. I've already asked him to do more work, and recommend him to every friend who says they're doing anything on their house.

Akiva left us with a remarkable bathroom remodel!!! We could…read morenot be happier with his communication or quality of work.

Scheduled an appointment weeks ago with BB Builders, I have had several texts from them and had…read morerearranged my schedule for the estimate. The morning of the estimate schedule they sent me a text, not a call nor any other positive method of contact that this job is out of their service area. Something that should have been identified on the initial call or soon after, not the morning of. Unfortunately I leave Sunday so finding a professional to do the job will have to wait. If this is an indication of their level of service and professionalism I absolutely would not recommend.

Rude. Just rude. I called to get an estimate for a large job. Before I could even get a description…read moreof work, Stephen said "its not a fit" How do you even know the scope of job if you aren't even willing to hear the project out!? I work with a ton of vendors who are awesome polite and patient. You just did us a favor. All the thumbs down!!!

Stephen and his crew were a pleasure to work with. We updated the second story of our 1927 house…read moreand added a bathroom. Stephen was always responsive to our needs and preferences, and made excellent suggestions along the way. He is very experienced and dedicated. We love our new space! We will continue to call on MLF Built for future projects.

Awful customer service. Short Summary: we had them build a…read moredeck and canopy in our backyard. They delivered a somewhat okay build, but in the final step, they ghosted me. The experience and their customer service were awful, and they are overpriced for what they do. Here is more detail: I contacted them in September 2024 (yes, it took more than one year to build). The salesperson rushed and pushed me into doing the deal while I was hesitant and looking to get more estimates. The person said they were having a special sale on materials and if I didn't get in right away, I wouldn't get a cheap deal. So, I was pushed into giving the initial deposit for the materials. After I met other contractors, I was surprised that our estimate was so high. I called them to cancel my check because I didn't want to do a contract with them. The owner came with the salesperson, and now there were two people in my house talking about how I couldn't cancel because they had already cashed my check and bought the materials. I had a concern about the HOA and the permit process with the county. They ensured me that it was an easy task and they could do it very quickly, so the materials they already bought were of no concern for the time being. I felt unsure, but they were so adamant that I said yes and went ahead with the work. A few weeks later, they had a problem with the HOA application process and couldn't submit the application. I tried to help them and provided all the usernames and passwords. Few more weeks passed, and they still couldn't figure it out. I told them to send all the materials to me so I could submit it myself. The problem was just an upload limit on the website, so I emailed the files to the HOA instead. It was an easy fix. I didn't really have a problem with this, but the issues started after. Months passed. To be exact, it took about 8 months for permitting to be finished. They kept blaming the city for the delay and said they were also pretty upset about it. I understand it is not really their fault; we just had to wait. However, I got anxious and got our permit number for the application. I think they use a third-party company to do their permitting work because the application had a different company's name on it. That company applied for the final step of permitting in September (8 months after the HOA application). Was the city moving slow, or was their third-party company slow? I think it was both. Okay, so be it--I was stuck with them, so I was willing to see it through until the end. RED FLAG #1!!! When the permit was finally ready, they decided to jack up the price from the initial estimates they had promised. They said it was because of inflation. I pushed back. There were so many things they had promised and hadn't delivered yet. They stopped me from canceling the initial deposit because they "already bought the materials," but now they had to raise their price? Shouldn't the materials have just been sitting in a warehouse? (I think they didn't buy anything; it was all just sales talk). Also, the HOA delay was their fault for not noticing the upload limit--and I have to pay for it? Finally, I know the third-party company submitted the permit late. I argued that this was not reasonable, fair, or correct based on what they promised. The owner finally gave in and promised to do the project at the original quoted price. RED FLAG #2!!! So, the final project was almost done. I asked about the steps to the deck that I had asked for originally and that he promised to do (I do have the receipt). He wanted me to send the money first. I wired the amount he told me to, but after that: silence. No replies, no questions, no answers--nothing for over a month. This was during the holiday time, so I figured he was busy. But now in January, after me asking multiple times, there is no answer. They ghosted me. This is not professional and shows how crummy they are. This is the reason why I am writing this: I was willing to put up with them, wait for them, and pay their expensive quotes, but this is what I get in the final step. This is unacceptable and rude. I will not recommend this business to anybody. BUILD QUALITY It is okay, not exceptional. I will take it, but their attitude angered me. I have attached some photos, but there were some nails that missed the beams. This was a very simple deck and canopy, and they did use good materials overall. It just left a bitter taste behind. Okay, I am not going to waste anymore of my time on them.

My gutter had some weather damage, Ryan was efficient and affordable. The work was completed…read morequickly and to a high standard. Would recommend

Scott was very responsive to a request for a quote, was out to our property within 2 days of…read morecontact, and arrived when he said he would. He was knowledgeable and professional.

Scott and his team did a very impressive job. They demo'd, patched dry wall, laid mud and textured…read moreall in a day. We can't even tell that there used to be a wall that existed in our kitchen! Not to mention, Scott was a great communicator and did the job at a very reasonable price. He also went out of his way and came back on very short notice to help us patch a can light hole. Very happy with their work and looking forward to our next project working with them. Thanks Scott!

Topaz Remodeling has performed a wonderful task for us. Not like other deck installs, our deck…read morefoundations were still solid. So, we opted to have just the top of the deck replaced. Topaz suggested that we change from the cedar decking, (that had been installed by a previous contractor) to the newer "composite" decking, that would just as long as wood but would not have to be cleaned and re-stained every-other year, like standard wood decks were. So, we had them install that, instead of wood. They did an absolutely wonderful job! They did something called "picture framing" for the deck and stairs. It is a very stylish look. The work crew was very friendly and were very "quick and efficient" in every way. They understood, full well, what it would take to remove the old deck wood and replace it with the composite decking. They also suggested that I have a sealing tape adhered over the weather-exposed edges of the foundation's deck joists, so that when it did rain, the water would not sit and rot through the support-wood. A really great idea! Upon completion, I went around and did an inspection of the new deck covering and I found some things that weren't completed (to my satisfaction). They were quickly reworked by the foreman's crew and everything looked great!

Good end result, but be ready to run the project yourself…read more Topaz did a ~$50K basement finish for me (ceiling, shower, cabinets, door, vanity). Several areas genuinely look good and a couple of their people are talented. But getting there took constant oversight, and the missing management, communication, and QC made it a part-time job and weeks of stress. Safety and avoidable damage: - During the work, Topaz drilled through an existing, fully exposed water pipe about 6" in front of the crew, after the adjacent line had already been nicked. - I saw an existing junction box in the ceiling when Topaz removed the drywall. Later, the box had been removed and was lying on the floor, while the wiring was left above the ceiling with multiple splices and disconnected wires. I found it before the ceiling was closed. - The electrical work knocked out my greenhouse circuit, leaving the vent fan off long enough that I lost about half my plants. I spent about an hour restoring it myself. Power to another room was also knocked out later. - In both cases, drywall was being installed before these problems were caught. Had I not been home and checking the work, the issues could have been sealed inside the walls. Communication and management: - Promised a manager on site every other day; saw one once. Promised nightly summaries; rarely got one. - Communication went quiet right after each payment cleared, then reappeared the moment I held the next one. - Crew arrived unannounced early on multiple mornings (including a holiday weekend), then vanished on weekdays. I put plans and payment milestones in writing myself because info wasn't reaching them. The milestone dispute (why this is a 3): we spent nearly two hours agreeing to a payment plan tied to specific milestones. A week later, wanting the next payment without having hit the milestone, they disagreed with the terms we'd shaken hands on, as if that meeting never happened. Their management then framed me as the problem for holding to it. Quality control, found by me and not them: - Shower door: asked ~5x to have it picked up; grabbed at the last minute. The base had a non-standard 2.5" threshold, so the door I'd bought didn't fit. I researched, bought, and coordinated the replacement, which also failed after a week. Early pickup would have caught this weeks sooner. - Vanity: told to buy one size, then last-minute it "had to be" smaller. Top drawers came with no handles and almost no storage. We'd sent a photo of the exact vanity up front; nobody flagged it until install. - One cabinet installed wrong three times: too wide, then a color matching no other cabinet. - Ceiling lights out of alignment, and pushback when I wanted a few recessed lights moved even though the whole ceiling was being replaced. I also fixed thin and missing insulation myself. Trim and dust: - After a month of ceiling demo and hauling debris, the basement trim had well over 100 dings. I bought the house six months ago, the basement was unused, and my upstairs trim is perfect. First response: "how do you know it was us?" They fixed it, but only after I argued. - Asked three times to seal a closet off from drywall dust. Never done; Dust all over in master closet. - A cabinet/vent piece was removed without a word, left outside, and water-damaged beyond reinstall. Painting: one of their painters is a true pro, taped correctly, matched colors, cleaned up. The rest was hit or miss: wrong paint more than once, and tape over uncured paint pulled finish off walls and floors. Credit where due: some finished areas look great, their better people do quality work when pointed in the right direction, and they came back and fixed things when pushed, without nickel-and-diming every change. Before signing, I was offered a 1% discount to sign that day and give them a review. Not explicitly required to be positive, but the incentive is obvious, and relevant when weighing their many positive reviews. Bottom line: the craftsmanship is there in spots, but this company runs on the homeowner catching mistakes. Several of these could have been far worse and were only caught because I was standing there. If you hire Topaz, budget the time to manage them closely and inspect everything before releasing a dime.