They came to "fix" my roof, and still did not fix the leak. I needed a new roof and they didn't tell me when 5 other contractors all told me on the spot my roof is not repairable. They instead took my $3700 and offered me to replace the roof with credit when the roof was still leaking. Two different people came by over two weeks, and they all subsequently left the company, which made it hard me to trust them. One of them even texted me privately to not work with the owner. I requested a refund from the owner John who refused. He insisted on coming over to see the roof, but never showed up. Use them at your own risk. read more

Ace Roofing - Roofing Near Me - San Francisco, California

I had a very negative experience with this company. I lobbied to contract with them and initially received a quote that looked reasonable, but it contained errors. I asked for those errors to be corrected in a revised quote that would then be drafted into a formal contract. That corrected agreement was never provided, so nothing was ever signed by either party. Despite this, the contractor later attempted to bill me for work that was never agreed upon and never performed, and is now threatening a mechanic's lien. This behavior felt deceptive and unprofessional. Based on my experience, I do not trust their business practices and cannot recommend working with John or this company. read more

I will inform anyone who is trying to hire ace roofing do not hire them he will say that he will guarantee your roof as he is working on your roof he adds additional charges even if he does not confirm with you and then he threatens to sue you for work you don't ask to get done he does not provide his workers any safety equipment is most likely why the church on California burned down he speaks very disrespectful to his clients and workers he does not follow any safety OSHA rules he is bad business check his license he is d on the bbb read more

They gave us a time between 1-3 pm. NO CALL, NO SHOW. Waste of our time. Looking for other roofers.

Requested an estimate from Luis to replace a flat roof in SF on a Monday and Got a quote in 24 hours. Super fast. They were ready to install right away as well. When they did the work over by Dolores, it was efficient and top tier Quality. Best roofer I have ever worked with. I would recommends Luis and his crew to anyone I know. read more

Ace Roofing - Roofing Near Me - San Francisco, California

The roof of our multi-unit building in San Francisco was in desperate need of replacing. After speaking with several contractors Luis from ACE Roofing was the clear choice. Luis was the most responsive, clear in the scope of work, and competitively priced. Luis and his foreman Lucio were easy to work with throughout the process. They were efficient, responsive, and went above and beyond to deliver quality work. I am thrilled with our new roof and would use them again in a heartbeat. read more

Ace Roofing - Roofing Near Me - San Francisco, California

I had such good experience with this company I asked for an estimate and their price was the best price out of any other company. I would recommend this company workers on time everything good my roof was flat. read more

Absolutely loved this business they did a great job ! Luis was amazing and so was the team, they were fast and efficient and straightforward with costs. I 10/10 recommend and will definitely contract them again for a future job. Again can't stress how much I loved Luis and his team. Absolutely love my skylights! read more

Ace Roofing - Skylights! - Roofing Near Me - San Francisco, California

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TLDR: unreliable roofer. Poor attitude. Worst customer service ever. Since John replied my previous comments with some false accusations. I'll have to leave another review. You estimated the cost of work to be $1200, and you said you'll only charge $600. If you have proof that you didn't receive all the money that we agreed on, please show it, or contact the police or file a civil court case. First you accused me that I was on site for 4 hours and ran away, now you're saying I was there of 7 hours and ran away. The truth is I was there at most 1hr and before I left, I told you to send me an invoice for the job and I'll send you the money, however when your worker finished the job, you harass the tenants instead of sending the invoice. A few month later after I left a bad review, you called and asked me to forgive your racist comments and asked me to remove the 1 star review. However, I refused because I truly had a poor experience with you. Later on, you called me at night, threatened me and said that you'll revenge me. Even though it happened a year ago, I still have the recoding of our conversation when you threaten me. we had a contract before you start any job. Review our contract and look at our agreement. Don't accuse that I ran away and not paying for the job without proof, because if that's the case, you'd call the police instead of raging at my 1 star review on yelp. read more

Ace Roofing - Owner's racist response. - Roofing Near Me - San Francisco, California

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Unprofessional company up charge on every single request kept changing and cost to job there workers kept taking long breaks roof was leaking a few weeks later ask if they could come take a look and they were so busy unprofessional owner would not recommend this business to my worst enemy up charge after when you agree upon a price that should be the price DO NOT DO Business with rip off company read more

Ace did great work for me to install 3 sky lights / windows. They were also flexible when there was some delay to the materials being delivered. There was some initial hiccups in communication, but later on when I started to work with Luis directly the communication became smooth. Luis helped me to address concerns on fit & finish of the roofing, identify a sub contractor and made sure his team did a good job. Ultimately I am the proud owner of a new re-roofing and 3 skylights. read more

Ace Roofing - Roofing Near Me - San Francisco, California

Owner, John, is really unprofessional with his work. His guaranteed 10 year warranty. He claims his 10 year warranty is a promise to fix his roof. A typical Roof fixture will consists of removing all the materials from the beginning including the gravel. They left the rocks on top and just layered shingles on top to cover the roof. Second, we asked him to install a gutter pipe which was installed uneven. We've asked John to come twice to fix the pipe because it's holding water up there and will cause leakage. He insisted that it was our fault that we are doing construction work on the house and blamed the other contractor that caused the leak...If the gutter is uneven and not flowing through...how would it be the other contractor's fault if they were working on interior design? (I'd like to reiterate that the Gutter installation they provided is the reason causing the overflow of water to leak through the roof) We've called multiple times with no response. I've asked him to schedule some time together to look at the piece together and yet he's not willing to show up. He sent his worker over and claimed that it will cost additional negating his 10 year warranty fixtures. I understand how Felix's comment on 12/31/2022 in regarding poor customer service and attitude really plays a factor in his "business" When a job is complete, he will call you multiple times to ask for a great review online, but when something happens. He is no where to be found. We ask for him to come take a look at the roof again and if it was the contractor's fault, we will be glad to fix and pay for it ourselves. Unfortunately, a year later after his fixture and he is nowhere to be found. Overall his roof fixture estimating about $15,000 with additional fees. I'm guessing 10 year warranty does not matter once you're reimbursed and disappear. As he continues to focus on the roof...the main problem is the gutter installment which is installed uneven. That caused the leakage. He stated there's a ceiling fan in the house...which Daly City is cold so there's no fan. Continuation of false accusations is not a strong ethical business. For future references for others, I'd highly recommend alternative options. Money is not the problem when it comes down to both parties with an agreeable term. But the work done and promises was falsified. The roof is not leaking where kitchen fan is installed but the front of the house where the gutter was installed....kitchen fans are directed to the side of the house and not towards the top of the roof. Any contractor would understand if you cut through a roof it will cause leaks... read more

Ace Roofing - 10 year warranty does not exists. - Roofing Near Me - San Francisco, California

A couple of weeks ago, the roof our 80+ yr old building started leaking due to heavy rain. Given the old age of our roof, we realized what a dire situation it was and started calling around to various roofing companies in SF. Ace Roofing seemed like a good choice at the time, hoping for professional service. When we called, a man (manager perhaps?) answered the phone and wrote down our contact details. He assured us someone from their team would call us back soon to schedule a visit. However, after waiting for several hours, we never received a return call. This was especially frustrating to us given the urgency of our situation. We were forced to reach out to another company and they were able to assist us on short notice and took care of the issue promptly. It's disappointing that Ace Roofing dropped the ball. We find their customer service could definitely use some improvement. It's unfortunate since we were expecting better service from a company that's been around for so long. Customer service is critical, especially in urgent situations. read more

Considering the scope of the work, the estimate we received from Ace Roofing was outrageous and did not make any sense at all. It was an easy decision for us to seek quotes elsewhere. They obviously did not want to do our small job. It would have been better if they just told us that we weren't a good match for them and to look for another roofer. We've subsequently received another proposal that was more reasonable (approximately one-third of Ace Roofing's estimate). read more

With a new roof being such a financial investment, you worry about choosing the right roofer because choosing the wrong one can be quite a costly mistake. I spent a month during the Spring reaching out to roofers and getting quotes until I finally settled on Ace. The decision came down to the quality of their work, their price, and their warranty. One last factor is their availability. I never would've guessed that it may take 3-6 months after signing the contract before work actually starts. Luckily, Ace had an opening and was able to squeeze me in a couple of weeks. Juan, the supervisor, and his crew were great to work. He kept me up-to-date on their progress and was able to complete the project faster than expected. It all worked out for the best because no one would've guessed the Bay Area would be hammered by a storm in the late Summer. I was so concerned and was anticipating leaks, but the new roof held up. Recently, my neighbors pointed out I was missing a chimney cap. I suspected the storm may've blew it off. I contacted Ace and they came out after a couple of days to replace it. Personally, I had a great experience working with Ace and I think they should be considered for your next roofing project. read more

Ace Roofing - Roofing Near Me - San Francisco, California

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Ace roofing did an incredible and economic job at my dad's apartment building in the Noe valley district in San Francisco. We live near Santa Cruz and could not be there physically but Luis's communication made everything clear for us. He sent us updated pictures over time and gave us the best price in comparison to 3 other companies. I really thought I would not be able to replace my roof before the winter but Luis and the ACE roofing team saved us on this one. They are great! read more

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I have had a awesome experience working with them to help me. They were fast, on time, and clean! Thank you very much for your help.

Ace Roofing quickly inspected my leaking roof in San Francisco. They promised a quote giving the option of roof repair or replacement. I did not get a quote and followed up a few days later. They again promised a proposal "within a few days". No estimate or proposal after 10 days so I hired a different company (and they did a great job). read more

Luis did a great job to do a repair at me and my husbands apartment complex, he was very communicative and very helpful explaining the process. I would recommend Ace roofing to anyone in the Bay Area read more

Ace Roofing - Roofing Near Me - San Francisco, California

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We had a new roof installed 1 year ago by this roofing contractor. With the extreme storms we had this winter, provided a true test of quality. No leaks. We are very satisfied and strongly recommend their work. Now 1 year later, they came back and checked out the job and removed debris in the drains. proving their integrity and care for their customers. read more

The team at Ace Roofing was very helpful, and made me aware of everything that was needed throughout the process of replacing our 40 year old roof. They found a number of underlying problems, clearly articulated how to solve them and then used quality materials. All of this for a competitive price and right on time. Importantly, during the pandemic, everyone wore a mask and was respectful, helpful and in a really good mood. A special thank you to each of the hard-working crew. I am so glad I went with Ace Roofing. I am relived to have a safe new roof and a guarantee of work for many years to come. My neighbors who can see down onto my house have asked who this roofer is. They say your roofer did such a great job, I want to work with them when my own roof needs to be replaced! read more

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I requested estimate online John chon replied via email stated he will go check the roof and give me estimate but days pass by no answer so I emailed him again ask did he check my roof and he said I haven't yet and then he wrote Sorry I am booked for this time . If he knew he was book and busy why the heck he said he will give me a estimate this is very unreliable company. read more

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Luis and the ace roofing crew did a phenomenal job on my roof in the sunset district. Luis was very responsive, his price was economical and over all offered me the best warranty. I'm a nurse and I didn't really have time to be there but Luis was so transparent with before and after progress pictures. I'm glad I picked Ace roofing over the other companies read more

I am writing this review for my roof which was 30 yrs old... A roofing inc did a great job for me and for my dad's sisters house!!! They strip off the old one and replace it some of the rotten spot... And they put in the new plywood on it!!! And the roof looks very neat right now... And the price was reasonable!!! The warrantly was for 10 years is highly recommended for the 5 star job they did for us!!! You can call them for the free estimate!!! Huron Ave San Francisco Ca!!! read more

Great communication Finished everything according to schedule

There was a small problem with scheduling, as I was out of town for an extended period, and the roof was to be done 10 days after I returned. I did not check to see if that was still planned and it was not. He put me next to be done when the issue was raised. The workers were very efficient, but the next day I noticed a solar tube had been knocked loose with the pounding. Jon sent a crew over to repair it the same day. When one of the crew crawled in the attic to repair it, he saw how much gravel & ?tar paper had ended up in the attic of my 100 yr old house. Both men took a small wet dry vacuum up in the attic & cleaned it so I am comfortable going up there and not dragging gravel back down stairs. I am hoping this roof will last the 27 years without a problem like the last one did. read more

Update to comment on the owners review. It did leak, because they completely missed an entire spot. We were eating dinner and water was dripping onto our dinning table. We got so annoyed after investing bunch of money, so we pulled up a water hose up to our roof to test out if it is the window or the new TPO they put in and found the huge gap and called them out. Wish they just come and add in the flashing and call it a day, but instead they respond to this review faster than calling me back. -------------- We had our roof replaced by Ace roofing back in 2019. Originally we were pretty happy about it. Solid pricing and okay craftsmanship. That same year, we had a leak from our top floor. We called ace roofing and asked them to take a look. Turned out it was our window instead of the roof. So we had a quick fix for our window to avoid more water going into our house. Then COVID happened, we didn't have a chance to switch out our window until early this year. After our windows replacement, water started to leak into our roof again! We were like it must be our new windows! But nope! Turns out it was the new roof Ace roofing put in. They completely missed an area behind my gutter. Called John specifically to ask him to come take look. He sent one of his foreman to chalk it up instead of adding a flashing like rest of the roof. Called him three times and no call back. Got a random text saying he got my flashing and ready to put them in. And when I replied the text and asked him when he's coming back. He completely ghosted me. So lesson here is that - even they gave you like xxx amount of years of warranty coverage. It doesn't matter because they don't call you back! read more

Ace Roofing - Roofing Near Me - San Francisco, California

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The old roofing tear off, repair and installation was clean and efficient. In one instance I failed to tell Luis how I wanted something to look, and he came back and took care of it. Great communication all the way through from Luis. read more

I called several roofers and by far Ace was the most responsive and was also reasonable. Would definitely recommend

After Ace Roofing completed a small but difficult new shed roofing project (that no other company we contacted would undertake because of restricted access to the roof beneath a deck and the insignificant size of the area to be covered). They did a good job on short notice because we needed help; pricing and coordination was very good. Afterwards, I realized that an additional project was required - the rerouting of a broken house downspout that formerly ran through the old shed. This was not part of my original order with the company. Again, despite the tiny scale of the job, I spoke with John C on the phone and he agreed to help. I called in December when there was a lot of rain in San Francisco and Ace Roofing was very busy. We agreed that there was no urgency to my request and John said he'd come back in touch when things settled down after all the rush jobs were completed. About six weeks later, John sent a very capable, patient and careful roofer (name, Pakistan) to assess the job - he brought some downspout material hoping he could fix things right away. Turned out there were specific parts (extra elbows and such) needed to solve our problem - but Pakistan didn't want to leave us with no downspout because rain was coming again. He ran a temporary above-deck downspout and said, once again, we'll see you after the storms. Indeed, after a couple phone calls reminding busy John C, Pakistan was scheduled to come back with required parts. He actually showed up a few days early in case we were home (we weren't), but then a few days later he returned, with extra supplies and a helper, and they completed what turned out to be a little bit trickier job then he or I anticipated - in about two hours. Why am I providing all this detail? While I don't have any inside information, it seems to me that Ace Roofing is a smaller company which puts a lot of effort into managing limited resources in order to finish jobs that customers will appreciate. John C is a guy who works on "the honor system" who extends (and expects) honest communication, two-way trust and patience in solving problems. My example, a nuisance job that other roofers were not interested in doing, demonstrates that Ace Roofing is a good choice for handling problem situations even though there is not a lot of profit involved. I felt fine that he asked for my understanding about putting other customers ahead of me when their needs (leaky roofs over their homes) were more urgent. I cannot review performance on a large or "typical" full reroofing job - that's not the service I needed at this time - but for the scope and nature of my requirement, once again Ace Roofing did a good job, cared about me as a customer, and - oh yeah - was very reasonable (even generous) about the price (because we waited so long). What a fair and capable company! read more

Lady who answered the phone and set up the appointment was nice. However, the person who was supposed to see our property to do the estimate never showed up, then lied on the phone to say they did (we were waiting at home) amd told us to expect an estimate. Never got it, and no follow up. If you don't have time or won't do it because the job seems too small, then please just say so. That's understandable. The lack of service and follow through is not. read more

I noticed some water damage on my ceiling and contacted Ace Roofing. Luis called me back right away and was at my place within the hour. He had a team resealing my roof the next day. The team of 5 guys including Fernando, Cesar, and Joseph worked hard all day. Fingers crossed the work they did caught all the leaks. My experience with Ace Roofing and Luis has been excellent! read more

John is an incredibly thoughtful roofer, very professional, easy to work with, efficient, and reasonably priced given broad inflation increases impacting material and labor. Highly highly recommend. He is busy with work so just plan ahead and you will be fine. read more

2 years ago, I got Frustrated of having a couple of roofing company referred by friends that did not do a good job. I asked around my neighbors and gave me Ace Roofing SF Inc (Bay Area). I called Ace Roofing, made an appointment and set up to fix my roof. Ace Roofing response was quick. Job done and with minimal supervision. They were able to do the job quick and efficiently and up to this point no leaks from the work they did 2 years ago. 2023 I have to give them a call again for my rental unit, leaking sunlight. Again, with their immediate attention, they did the water proofing immediately and did not even take them long to do it. They did a good job and cleaned the area too. Ace Roofing Inc. San Francisco with Courteous workers, good customer service, and quick response, very satisfied. I would highly recommend Ace roofing Inc in San Francisco (Bay Area) with their excellent job, who need roofing services in the future. read more

John is prompt, communicative and reliable. He gives honest quotes and does quality work.

I inquired about getting a quote to replace my skylights. Supposedly Luis came to checked it out (even though I did not see him-not sure if he really came or not) and said I needed the whole roof replaced. We fully redid our roof just two years ago so I was so confused. When asked what he saw that made Him say that- no response! Did not say anything about the skylight which was what I inquired about. I do not trust this man. read more

Less than one year ago, I had Ace and a few other roofers come by to provide an estimate for two leaks that had started in my newly purchased home. Raul came by- he was great to talk to and very informative- showing me many photos he took when he was on the roof. I wound up choosing Ace. The day of the repair, Raul was no where to be found- actually he was out of the country (even though I had been corresponding with him and he hadn't mentioned it)... that was surprise #1. Then, I found out that the workers who were on site hadn't seen his notes or his estimate and didn't know what work was to be done- that was surprise #2. I was annoyed and contacted the office and they sent a top level person over- but still, what is a top level person going to do if they didn't review Raul's notes/photos and since Raul was MIA anyway? Now, less than one year later, one of the leaks- in the same exact spot as last year- started leaking again with some of the intense rain we had last week. I was surprised but re-read my paperwork from last year which said "We (ACE Roofing) provide you a one time fix warranty for our work in case leak." Great. I mentioned this in my email and they scheduled a time to come by. Steve stopped by- he took photos and talked about how shotty the work done was. From the photos, I could see what he was talking about- there was a section that wasn't even covered and there was some sticky substance everywhere. I looked at him with surprise and said it was Ace who did the repair last year, as I had mentioned in my email. He didn't seem to understand and said he'd send me a quote. The quote he sent me was for $875 (again, for work that should have been done correctly last year). I mentioned the warranty and was told "the warranty has passed." I asked when the warranty expired. No response. Why offer a warranty if you won't honor it?? Or even respond to emails once a customer calls you out? I figured the warranty would last for at least a year- especially since the leak is in EXACTLY THE SAME SPOT. To summarize: I am livid with these roofers. They arrived to my home unprepared last year, did a shotty job the first time (when they came this time, they commented on how badly the work was done because they forgot it was done by them), now they want to charge me $875 to repair the same leak they repaired last year, and they say the warranty has passed. DO NOT USE THESE ROOFERS. read more

I requested a quote two weeks ago and As of today I did not get anything. I personally sent a text message to the number provided and I got a response once saying I will get a quote later but I don't know what later means. Then I tried to follow up and never got a response back read more

Roofing company hired to fix the roof a few years ago. First rain after the roof was supposedly done there was a leak. Crew came over to fix the leak and haven't had any issues with that one spot. Now after heavy rains again we realized there is a flange that was never installed to protect water from getting between the roof and ceiling. Ace Roofing has been called multiple times over the last few weeks but we have received no response as of 11/18/2021. Update 11/24/2021: 6 days after the review John finally called back. No current ETA on looking at the roof to see what repairs are needed. read more

We have had two roofs replaced on our rental properties by ACE Roofing. Their team does a wonderful job, are professional and even send before and after photos of the work. read more