I love our local Ace Hardware. I go in and get the help I need to find what I need (I don't usually know what I need I tell them my problem and they steer me straight.) yes we pay a little more but that is for the help and knowledge of the people there. So worth it. Money well spent. read more

Amazing customer service. I've always had positive experiences with this Ace Hardware. Most of my purchases are under $5, but even so, the employees go WAY beyond helpful in getting me what I need. Today was so exceptional that I have to write a review. I needed a pin for a hinge on an odd size box and two fine gentlemen helped me for at least a half hour. Not only were they helpful, but both were wonderful problem solvers. I never would have been able to do this myself. As an added tip, besides shop here, the world of tools is amazing and I wish I would have taken a shop class in high school. So if it's not too late, take a shop class in high school. read more

I went into this Ace Hardware today to purchase a grill that retails over $1k and had a terrible experience. My family had done some research into the grill we were looking for, and had originally planned to order it through Home Depot. After some deliberation, we determined it would be more beneficial to help local businesses with local owners. I spoke with a worker, who I later found out was the store manager, and was told the grill was not in stock and unavailable at their warehouse, leading me to believe it was unable to be ordered at that time. The manager hadn't even asked when I would be needing this grill, as we are not in any real rush; it's a birthday gift we will be giving later in the month. I wasn't left feeling great with the interaction I had, but I brushed it off and said that I would just do some more research. I'm gay and don't always feel comfortable in Hardware environments, and I didn't feel welcomed at all, but it was a gift for my dad and I knew I had to at least try. I don't know if I was being judged off the bat, but I certainly was not spoken to with any warmth or interest in helping me. I went home to continue looking at the grill, and realized it could be ordered on Ace's website. My mother and I were hesitant to order online, because I've worked retail sales, and I worried they wouldn't get the sale at the local store if we bypassed and ordered it on our own. Additionally, we weren't certain of our Ace rewards number. I went ahead and called the store to see if it would help them as a local business to come to the store and order, rather than online, and the assistant manager I spoke with was confused, impatient, and unnecessarily frustrated with trying to understand our concern at hand. I was told the local warehouse wasn't going to have stock until sometime in early May, which would have actually been perfect for our time frame. I was told I could "do whatever" I wanted, word for word, and that it makes no difference how I ordered. I now felt dismissed and like I was more of a nuisance than a customer trying to order a thousand dollar grill. I asked to speak with the store manager, I was told the store was busy, the manager was with somebody else (totally understandable) and that he may or may not get in to touch with me. Leaving this so open ended I wasn't even sure if I was going to get a call back at all or if the employee would even speak to the manager. The assistant manager said things like "I guess..." and "Uh, sure..." when I expressed my concerns. After I hung up and spoke with my mom, she determined I should call back and just request to speak to the store manager from a different employee. I was transferred to Tim who spoke to me with the same attitude as his assistant manager. He told me he was puzzled as to why I was expressing my complaint and told me I could order the grill however I wanted, basically dismissing me and treating me like I was a bother. He wouldn't hear what I was trying to say and kept interrupting me; I expressed that I hadn't even been able to talk, and he told me he would remain quiet and let me speak. I began to explain my story, and he immediately cut me off telling me I wasn't telling the truth and that he was the employee I met with at the store earlier and that he was no longer entertaining the call. At this point he was yelling at me, and would not let me speak. This entire time, I was calm and just concerned as to why I was being treated like I had done something wrong or like I was a bother to them. Once Tim started yelling into the phone, saying he wouldn't further discuss anything, I decided to hang up, because I have never been talked to by an employee that way in my life at any store. At the end of the day, as much as we wanted to help a local business and support as much as we could, as we have been loyal Ace Hardware customers for decades, we ordered our grill through Amazon. It was a little more expensive than Ace, but if it meant we didn't have to berated, it was well worth it. It's unfortunate that the managers at this Ace have no patience or any sensitivity, because these are the ways small businesses lose to big, online retailers. I felt judged, discriminated, hurt, and completely dismissed by the behavior of their team. read more

Does the local hardware have recycling for cfl light bulbs? I need a place to take mine.

My mom purchased a grill from this location less than five hours ago. The prong that attach to the grill doesn't fit. She didn't want a refund or anything like that, just a replacement to satisfy the $100+ she'd just spent on a grill that doesn't work. They refused to give her a new grill stating that it has a factory warranty. When she purchased the grill, the top was already scratched like it was previously used and there wasn't a "factory warranty" inside. His only response was "If I give her a new grill , what am I supposed to do with that one.?" This place just irritated my soul and I personally think if she were of the "Caucasian persuasion", things would have went a whole lot different. read more

great local community hardware store. toilets, plumbing, nuts, bolts, flower bulbs and vintage sodas at the check-out stand. I was actually surprised how much inventory and variety they could stuff into that store. absolutely adequate for all household fix-it jobs. read more