Hoo boy! Some nasty reviews here. Yikes…read more I'm sitting in the parking lot of West Lafayette Menards writing this. I had such a good experience I wanted to share immediately. It's 11:35 am Saturday, Jan 21, 2023. For all those people who had trouble in the past, it's safe to come back. Or try again. I had a return and was met at the counter with a smile and a "no problem!" even though the error on the custom paint was my own. I got what I needed and the check out staff were lovely and a random staff member walked by and offered to take my empty cart. Store is fully stocked and fully staffed...and apparently fully trained. Either that or they only hire nice people. Way to go Menards HR! And to all the Menard's crew that helped me today, thank you!!

I just moved to the area and had hoped to shop here as it's most conveniently located for me;…read morehowever, they do not provide a military discount. Both Lowes and Home Depot offer military discounts. I had hoped a local business would be as interested in supporting their local community. Additionally, employees that I encountered during my experience here were less than friendly or helpful.

I stopped by here the other day when I was roaming around Lafayette, and it's got its ups and…read moredowns. The bathrooms in the back needed a bit of work, some of the toilets in the women's restroom were overflowing and rather gross. I was expecting to see some sales/clearance items out in the garden center, but there weren't any, which was surprising, given the time of year it is.

The Washer Dryer I bought, LG Washtower, seems like a great machine. The Free install came at the…read moreprice of all new attachments that i did not need because the old ones were fine. I had it delivered and installed. The installer switched the hot and cold lines on the washer, and my machine is smart enough to know and text me. I hit the chat on the app, but the bot was useless and wanted me to look at an extended warranty. I asked the bot for a person. She was of no help and kept trying to sell an extended warranty. I called the story, and after ten or so excruciating phone bot minutes, I got a person who transferred me to a person who was upset that I was angry and did not listen to my concern. He was only concerned about himself and that I give him respect. No one ever apologize and offered to send someone to fix it.

We live down the street from the hardware store - like, I can literally look out my window and see…read moreit. Hi folks! *wave* It's very handy to be fixing up an old house and have a hardware store so close. We've bought paint, electrical stuff, plumbing stuff, gardening stuff, and more from them. They have a little bit of everything, although if you want specific brands, or if they don't carry a random specific widget you need, you'll have to go into town. For example, if you want any lumber, they don't have it, which is pretty frustrating since going into town for lumber requires renting a truck, but if they sold it, we could just walk it home. My one kvetch is their hours. Specifically, they don't seem to keep to them. They're guaranteed to be closed on holidays and during the Apple Popcorn Festival (generally, the festival plus a few days before and after). However, sometimes they close on a random day that isn't a holiday, so we end up having to go into town anyway. They also tend to be a little more expensive than some of the big box hardware stores, but we look at that as paying for convenience.

Most unfriendly people on the earth. Went in to get a $2 plug. Thought I need a new pipe wrench…read more Went over looked it was marked 29.99 for the Milwaukee alum one. Took it up it rang up at 59. We went and looked there was 1 more hanging there. No big deal I will get cast iron. Then I thought what the hell im going to splerg get 2. Paid cash she did not want to give me a ticket for it. Had to just about yell at her to get one. She was I'm guessing going to pocket the money. Only go here if it's a emergency. Rude people don't know any thing about any thing and I'm guessing skimming the till

We bought our cabinets at Von Tobel's when we added on to our house. They were super helpful to…read morework with and the cabinets (some of which required custom dimensions) were beautiful. Recently I needed a new charger for our Pasload nailer and they had them in stock! Nice. Highly recommend!

Great service! Super helpful and knowledgeable associates that take their time to answer any…read morequestions you might have. Very easy to find assistance, unlike the big box stores. Prices are good, and the store is well organized. They have a great area with kitchen and bathroom mockups.

Stopped by here the other day to check out their lawn and garden center. They really only had just…read morea bunch of ferns more than anything else. Not really what I was looking for, but looked fine all the same. Wish I could have found some other options but they must be out at this location compared to others.

Never ......I repeat Never by a vaccum from Home Depot!!!!!!!!…read moreI have had to return 3 in a month and I was informed on the third one that my card would be flag and I would ot be able to return... I upgraded everytime.....never again!!!!!

Best value for a bale of straw in the whole area, crazy people are paying three and four times…read moreRural King's prices at Home Depot. I had a quick and friendly stop with a lot of stuff a bit confused which bale I was wanting but showing the online store stock photo was helpful for everyone.

Great place to shop for animal products. They even have a little bag t of everything!read more

I had excellent assistance to order a high quality shower stall kit. Forget Lowes & Menards~~Dye…read moreLumber has a great selection of colors & textures at a lower price than a similar one I had priced at Lowes. Dye Lumber also orders in the unique panels, in a variety of colors, that look like the decorative tin ceilings that were used in old buildings. They figured my square footage exactly--I did my small bathroom ceiling, a small hall ceiling & my front porch ceiling in the copper color with a little scrap cut-offs left. It looks better than I imagined--like the real tin! If anyone wants to see my photos, I'll be glad to send them!

Great customer service. I get things there a lot. Most recently for roofing materials. They…read moremade suggestions on things I may need. Plus the delivery was free. Best of all they have a ladder to lift the bundles of shingles up to the roof which was a huge time and back saver!

Crooked owner. I bought over $200 worth of fireworks at 4:02pm. Saw a post on their Facebook page…read moreposted at 4:10pm the same day that all fireworks were 50% off starting at 4pm. Went back to get reimbursed my 50% discount and the owner said he wouldn't issue me the reimbursement even though the sale was in effect when I bought them. He stated he had no intention of telling me about the sale when I was initially in the store because he has to control costs. He waited until I had checked out and left the store before he made the post on Facebook just minutes later. Very disappointing being ripped off by a small business like this.

We worked with Shannon to find bathroom sinks, faucets, towel rods, and countertops. She was very…read morehelpful, and although we could not always find what we wanted in her supply chain, she continued to be helpful in researching our requests. Pricing was nearly always good. We ended up purchasing one sink, towel rods and a countertop through her and have been very satisfied with the items.

Horrible service direct from "the owner". Was refused a return that was bought the day before…read morebecause it was now discontinued. A cordless saw that needed multiple recharging to cut through a few 1x2's! Not a final sale or anything the customer would know about just considered "Policy B" by management. We always try to support small businesses but this kind of thing would be a simple return at the big box stores!

I run a toy restoration shop, and sometimes, I find myself coming to this particular Ace Hardware…read morestore off of Beck Lane in Lafayette. They seem to always have the odd things that I'm looking for. Their service is outstanding too! Jason Spangle Old Foundry Toy Works