Mat was extremely helpful and kind. Even though the store was very busy, he made sure to…read morecommunicate with everyone and let them know he'd be with them as soon as he could. He handled everything with a positive attitude and never seemed flustered. He even helped me custom build a chain so I could hang my neon sign for my new nail and tooth gem studio just around the corner. I really appreciated his excellent customer service and would definitely recommend Pacific Grove Hardware!

I am a small business owner repairing and refinishing fine furniture and antiques…read more When I am in need of hardware this is the place I go to. Bill and his team are very knowledgeable and helpful. The whole team will go out of their way to ensure I have received the appropriate help. I really like the General Store vibe they provide. Who said old town hospitality is dead. Thank you Micheal C. Cameron Home.

I went in looking for a very unique piece to fix my bike, Luke spent a good amount of time looking…read morethrough all of their inventory and although they didn't have the exact piece he then got creative and altered a different piece to help me find a solution. His extra efforts were greatly appreciated

I'm honestly not sure why this stores rating is what it is...? I think this Ace is amazing. The…read morestaff is very attentive and knowledgeable. I used to work in Seaside and would dread having go to Home Depot. At Ace, I can ask nearly any employee where something is and they will tell my down to within a couple of feet. Good luck finding that at a large box store. Plus, their selection for a store its size, is pretty amazing. The specialty items they have are very impressive. I mean they have a whole aisle for just nuts, bolts, and fasteners. I also find it nice, but this isn't most stores fault they're just protecting their inventory, it's pleasant to not have to ask someone to open up cabinets to buy things because it's all under lock and key. I realize that I could probably get a lot of the things that Ace sells for less online or some place like Home Depot. I don't mind paying more when you get good service and can accomplish your project today to pay a bit more. I don't buy at Ace because I need to, it's because I want to, based on the way I'm treated and that means a lot to me.

Best hardware store ever. Need advice about a project? Need expertise to fix something? This is the…read moreplace for you. These folks are most helpful and honest with their customers and are a local treasure. Please don't drive into Monterey or seaside when you need parts, hardware etc. this is the best place to start. And, they have most everything for a good price.

Very uncomfortable experience. My family and I were simply browsing when an employee repeatedly…read morefollowed me around the store and stood by me just staring at me. I acknowledged him and he continued watching me instead of allowing us to shop. I felt singled out and profiled. Management should address this because customers should be able to shop without feeling watched or suspected of doing something wrong. Downright disgusting.

Service is always great. Their hours are too short and could be extended. I come here whenever I…read moreneed something.

Finally decided to leave a review. Over many years I have had poor service here. Limited supplies…read more Folks working seem to be just there, but no hardware experience. Store is divided in two. Need to check out of each side separately. They close part of the store for lunch so one cannot complete all shopping. Clerks are not welcoming. And twice they have made keys for be that do not work. The ace down the road in the valley is much more reliable.

Excellent knowledgeable people with great displays of many hardware brands. Very easy to work with.read more

Josh was incredibly helpful and informative in all aspects of the beautiful products Hardware…read moreConcepts carries. He showed all the choices I could make, and what each would cost. He has earned my business and I look forward to placing my order very soon!

Big thanks to Alina in Kitchen Appliances today for the outstanding customer service…read more She proactively walked up to me to offer her help, then walked around and gave me very good advice and was a wealth of knowledge. When another customer interrupted, she did a great job of juggling us both. When we were done, she also offered a few more ways she could help me select and order appliances. I had just come from Fergusons to see their appliances, and was surprised and delighted to get much better customer service at Home Depot. Thanks Alina!

I went to the Home Depot in Seaside, CA, again and will never go back. There are so many day…read morelaborers parked in the parking lot there; it's really hard to find a parking place. I don't get it. The Salinas Home Depot does not have this problem, and for that matter, neither does Lowes Jeff

Looks like they keep the positive comments. I wanted to support local. We remodeled our two…read morebathrooms, and bought some items. Primarily an expensive bathtub that they sold to me a one of the most durable tubs for the price of a 1000.00. They do have some beautiful things in their store but beware after the sale you are on your own. Management made it very clear that all responsibility lies on the customer and whomever installed. I think this is why they said they don't do installation. We have followed every direction they gave us and a crack appeared in our tub by the drain. When I felt it, the top material felt paper thin. So much for the solid tub. When I called he gave me the number for permanent ceram and would not help me at all practically hanging up on me. I had called before about it feeling a bit un sturdy. Even after I had purchased things, when I would question anything they were defensive. Really bad customer service. Mean. They do not stand behind their products. This is my experience with them. Will never refer or go back again.

I purchased a sink and fixtures for both my kitchen and bathroom remodel from Del Rey Plumbing…read more They have an extensive showroom of high-quality products and know their stuff. It was important to me to be able to see and compare products as well as ask questions. The sales reps were great; no pressure, but willing to answer any questions and point me in the right direction. What is prompting me to write this review, though, is Del Rey's follow-up service. Four years after purchasing Newport Brass brand products from Del Rey (shower and sink fixtures), they developed leaks and my plumber said the defective parts should be under warranty. My plumber said to call Newport Brass directly, which I did. I got a customer service rep who was reasonably helpful, but was unsure if I needed one or two parts, so she transferred me to someone in technical support. That person treated me with incredible rudeness. He raised his voice at me and ultimately told me to call the store where I bought the products. I was shocked. I in no way deserved such treatment. I almost cried it felt so upsetting. So, I called Del Rey Plumbing. I explained the problems my plumber had identified and explained how rudely I was spoken to when I called Newport Brass. The customer service rep at Del Rey was incredibly upset on my behalf. Not only did she take action to get the replacement parts, she assured me she would be talking to her Newport Brass rep about the unacceptable customer service from his company. I wouldn't buy Newport Brass products again, but I would replace them and anything else at Del Rey Plumbing any day! :)

My wife and I shopped at several local shops and big box stores, but when we walked in here we knew…read morewe found the right spot. Carrie and Jillian were very helpful and flexible with design changes. We are very happy with our choice.

From the owner: Cabinets, countertop surfaces, backsplash and flooring tile, cabinet knobs, pulls and hardware,…read morevanities, islands, pantries and more! Not only suitable for kitchens and baths, visit us for your library, bar, garage, bedroom, airplane hangar project...you name it!

Dropped iPhone from top floor of hotel totally smashed screen. Had a plane to catch in 2 hours…read more Gentleman just opened the store on time at 10:00am . It took 30 minutes and it was fixed. Just made my flight out of monterey. I was so impressed by his ability to get phone fixed in such a short time. He deserves 10 stars!!!

Brought in newish iPhone last week as screen was damaged. Told Zaid that I needed a new screen, and…read morehe immediately informed me that it was the screen protector that was damaged, not the screen. He also explained how he knew it was just the screen protector right away. He then charged me $25 - $5 (discount) for a new screen protector plus installation, versus $500 for a new screen. Very kind and helpful! I was in and out in about 5 minutes.

The staff is great! My Mom's washing Machine died. They had a new one installed that day!…read more Thanks again

Great customer service! Cisco and Fua were awesome, and funny! These days it is very rare to have…read moreservice with a smile, with courtesy, and with speed! I am a director of a local vocational school and was highly impressed how Cisco and Fua were very respectful of our student atmosphere, and made sure that the appliance they installed and was working properly (which Cisco reviewed with me) before leaving. Cisco even adjusted some loose feet on different appliance we had because it wasn't balanced. I wouldn't hesitate to repeat our buisness with this company purely based on our experience today.