Lazy and useless staff. Don't want to work. 3 guys standing behind the registers unwilling to help.read more

We just the North Shore Ace Hardware. I have never seen a retail store so filthy. The floor was…read moresticky, and it looked like it had not been cleaned since they open their door, . How many years ago! Absolutely disgusting! Piles of swept up garbage sitting in the aisle where you walk. I wouldn't take animal in there Let alone a child It was so filthy.. I wonder if the health department could pay them a visit. Yes

I only leave 1-star reviews in situations where I believe I have been treated negligently or…read moredishonestly, or in situations where I witness such behavior. I reserved a U-Haul truck and two furniture dollies at this location, only to be informed upon arrival that they don't actually have a furniture dollies. The store blamed this on U-Haul not keeping track of equipment, and U-Haul said the same thing about them. Either way, that doesn't paint a flattering picture of the whole operation. U-Haul customer service then sent me on a 2-hour long wild goose chase to two other locations before finally securing two dollies. Even then, the store claimed that U-Haul never contacted them after I was told that someone called ahead to guarantee, so I had to fill out a second contract for the dolly rental. This took so much time that I wasn't able to fully pack the truck. U-haul refunded me basically the cost of gas and the dollies, nothing more. It's Penske trucks from here on out! Obviously only the first part of this journey was caused by McLendon, but it wouldn't have happened at all had their inventory information been accurate.

The intelligence of the people who work at the store is something that I don't know how to measure…read moreit or rate it. The people here look at you like they are a deer jumping in front of your car about to get ran over. If that gives you an idea how dumb the people are who work here! I hate to say it go to Lowe's or Home Depot.

The service here is amazing. They really know what it means to be a neighborhood business. I've had…read moremultiple staff members go out of their way to help me out over multiple projects. This place is my first stop always when I need something from a hardware store. I only go other places if they're out of something and I can't wait for shipping to come in. Their prices are also very reasonable and are comparable or cheaper to the bigger stores. They have my business forever because of how they've treated me and my family when we go in.

A few weeks ago, I went into the Westgate Ace Hardware with my husband. We wanted to build a catio…read moreand went to check out materials we could use. When we entered the store something instantly felt off. I got a weird vibe from the employees. We started down separate aisles intending to meet up after a while. O heard an associate approach my husband to see if he needed help. He kindly declined and the associate then headed my direction. He asked me the same and I explained to him that we were looking for materials to build a catio. We didn't need his assistance, but would continue looking and let him know if we needed help. He walked away but only a few steps and turned around to watch . It felt weird and uncomfortable so I headed towards where my husband was. I asked him if he felt like we were being watched and he agreed 100%. Knowing there was nothing they would find in watching us we continued looking around. They could watch us all they wanted and they did. After discussing our options and deciding to return once we took some measurements at home we headedtowards the front of the store. I went towards the mistintsnas he looked at some tools down a different aisle. The associate, Randy announces "Thats enough, you need to leave." My husband asked him why and his response was that he didn't need to give us a reason. My husband then said we didn't do anything or steal anything so there's no reason we can't look in the store. Randy then said you guys are in here all the time and never buy anything. I then told him we were willing to empty all our pockets and I would dump out my purse because we don't steal. He again said to leave now. I was in shock. They had no grounds to kick us out and were accusing us of something we never did. As we headed to the car I was furious and decided to go back and stand outside the door in order to get his name. I immediately called corporate headquarters and explained what had just happened. The representative acted concerned and went as far as looking up our rewards account to verify what I had told him. We have frequented that location and have a history showing several transactions. I believe that was the first visit we left empty handed since we discovered the store. He acted like he cared and assured me I would hear from the manager of the store the next day. We got no phone call. The representative also offered us a coupon for our experience but my response was that he could send a gift card with $500 on it and I still wouldn't set foot in that store ever again. I have never been so offended by a retailer in my life. I'm a mother of two and work for a living to provide for my kids. I am not homeless or someone who steals from anyone or anywhere. I don't look like someone who doesnt have money or engages in illegal activity. I was raised better than that and don't appreciate false accusations that have no grounds. I understand theft has increased in our town over the past few years, but accusing innocent people will only cause your company to lose more money. It's been a few weeks and I'm just as angry as I was that day. I would advise you to avoid stepping foot into Ace Hardware at all costs. They don't deserve any legitimate business and have no problem kicking out paying customers. I intend to make this be known to the point of making a mark in the decline of their business so no one else feels the bitterness and shock that I feel. Especially to Randy who should fired for his profiling and rudeness accusing people who have done nothing wrong. He should find a job away from the public if he ever wants to make something of himself. Stay away from this place! The icing on the cake is that we got our materials elsewhere and the Catio was a huge success. So much so that we might make a business out of it. Luckily we won't be helping Ace out with our business and someone else can have our business. They won't have to worry about us stealing because we just don't do that no matter who falsely accuses us of it.

Amazing service at a reasonable price. I needed a few keys made and they were under $3.00…read more This is a small business and I like to buy things from places like this rather than a chain store. You would have to look far if you need help because they are plenty of people available to help. You would have to push a button and wait. The folks who work there are very knowledgeable and friendly. If you haven't been to this Hardware store yet don't wait. I'm sure you will be as happy as I am.

Great service and selection at reasonable prices. Scott in paint always helpful as is the rest of…read morethe staff

My husband and I have been going to Arrow Lumber for our building needs for quite some time now…read more We love the staff because they're very helpful and courteous. We also like supporting local businesses so it's a win for us to have them so close.

My father and I have been shopping at this hardware store for decades now. The shop is veteran…read moreowned and operated and there's no better place to buy your material and be greeted by a friendly face and arrow lumber and hardware Buckley Washington.

Ace is the place with the helpful hardware folks. That is unless you want paint shaken up that is…read morenot their brand. Still nice to have close by for those things that I did not get at the big box store. However, I am not confident on the store having something that you just have to have. No boxed galvanized screws. Plenty of bagged soil though!

This is the old "Tool Town" location. It was sold to "Tool Liquidators", but is otherwise the same…read morestore as before. I stopped in here recently looking for a pair of pliers from a hard to find German company. They just so happened to have one set on hand, my luck! The guy working the counter was really nice and helpful. I called beforehand and he took the time to make sure they had what I needed before driving down. The price was on par or cheaper then most places online.

I believe this place is called Pro Tool Supply now...Always knowledgeable on what tools they have…read morebased on what you say you need. And the quality/price ratio is great. Looking for that oddball socket for that oddball German car fastener, or whatever, they'll likely have it

Honestly this home goods is so organized and the selection is pretty large. We went here just for…read morefun and to look around! Very tempted to buy things but resisted LOL. Check this place out!

My wife love this store and I always manage to find what I'm looking for as well. They offer unique…read moresnacks, spices, and sauces galore. Prices tend to be on the fair end and they frequently offer marked down clearance items. Shout out to Monica for being so helpful when my wife and I were looking to purchase a piece of furniture. She was patient and kind and knowledgeable. My wife and I are ecstatic about our purchase!!