For me, there's something magical about an old-fashioned hardware store, crowded with bins and…read moreshelves filled with a tantalizing variety of useful objects and whats-its, and staffed by people who seem to know where everything is and what it's all for. Downtown Hardware lacks the wood floors and high ceilings that I remember from the hardware stores of my childhood, but it fills the bill with its inventory and its staff. Best of all, it's efficient. When I need something specific, I can walk into the store, tell the young staff what I need, and be out the door with my purchase in roughly the same time it would take me to park my car at that big-box home improvement store that often doesn't even stock whatever it is I was looking for. Yes, I'm a fan, and I hope that Downtown Hardware stays in business forever.

Horrible customer service. They wasted two months of my time. Had my portable generator for 2…read moremonths . Every time I called, I was told they were checking this issue or that issue. I was told that a new carb kit had been installed and that they were going to have to order other parts. I finally picked it up yesterday after receiving no updates. I took it to J&J Small Engine in Clinton, Tn. He fixed the problem in one day. He told me that no new parts had been installed on my generator, as I was told. If you need small engine work, call John at J&J. 865-457-4159 I would put a zero rating if that was an option.

KUDOS to James for providing supreme quality customer service! The selection and value for the…read moreChristmas tree for $24.96 was awesome. There is also military discount applied as well as Veteran's parking. The tree was a great value. For the price. I highly recommend all to come and visit to support this local business!

The helpful, knowledgeable and friendly staff is why I am an Oak Ridge HD customer for life…read more They answer questions, and make intelligent recommendations, AND always do what they promise. I drive 57 miles one way, to be their customer.

I went in last week for a part I was having trouble finding. The manager, George, spent about 15…read moreminutes helping me to make sure I got the correct part Great service for a $8.00 sale.

Sold out of de-icer in January but plenty of inventory of clothes, hats and sunglasses!read more

I detoured on my trip home to see if Rural King had tomato plants as I was delayed starting my own…read moreplants this year. I like Rural King because they carry everything that you could possibly need for your farm (or backyard garden). This Rural King was well stocked with mowing and other gardening machinery. A good supply of plants were available in six packs that were reasonably priced at $6/6 pk. I was able to find four varieties that I wanted. Inside, the store is neat and well organized. A big sign invites customers to grab a bag of fresh popcorn or a cup of coffee. I got my popcorn, for sure. I always visit the baby chicks when I am at Rural King, which are generally in the back of the store, past the candy and pet supplies. I saw plenty of baby chicks, but left them behind for other backyard farmers. Checkout was down home friendly and quick. They open new registers if there are more than two people in line. The restrooms are at the front of the store and they were clean.

Great place. While visiting Knoxville, we were asked to pick up some rabbit and chicken supplies…read morefor our daughter, and the shelves were empty. A friendly employee checked with the manager on duty and they had just come in on a truck and not yet brought out. He directed us to the right location, another great associate asked what we needed and picked it up and put it them in our cart. Free popcorn