I've never had a bad experience in the 7 years I've shopped here. It's a typical hardware/garden…read morestore. The people who work there are what make the difference. There is obviously a culture of customer service there and it's greatly appreciated by me.

In Farragut, the nearest home improvement / hardware store is about 15 minutes away. Ace is…read morecloser, easier to navigate, and has helpful staff members. You can actually find someone to help you here. Although it's smaller than the big boxes, they have a lot of unique options. The front of the store is like a boutique with artsy home decor items. I think it is supposed to be a feminine section. But, I can see guys enjoying it too -- particularly if you need to buy a gift. Ace is generally very good for small hardware items and more. If you want a single nut and bolt, they can probably help you out. But, they also sell higher quality large items that you cannot at Home Depot. For instance, the Stihl brand power tools and Big Green Egg cooking equipment. They also have higher quality wheelbarrows than Home Depot (at cheaper prices). Overall, Ace is the place if you need to get a few hardware items quickly.

Skip the big box stores and shop local. Elder's Ace had exactly what I needed - some bits and…read morepieces to do a quick repair inside the Sprinter van. It was easy to find the hardware and the tools sections, make my choice, and pay for it. Great service, fabulous selection. [Review 1197 of 2024 - 513 in Tennessee - 22220 overall]

I just wanted to add that I love this store. All employees are so helpful and treat you with such…read morerespect. I am in this store at least 2-3 times a month and always have a positive experience. They are so kind. Today I witnessed two employees handle an angry customer, and they were so professional and treated him with dignity. They are truly a wonderful group of employees and I am grateful for them.

Has decent tools for the price point. Wish they had signs saying where things were located, it is…read morehard to find what you are looking for most of the time. The staff are friendly so that is a plus.

AVOID!! BEWARE!! I would give this location ZERO stars if Yelp would allow. This location STINKS /…read morehas gone "down the tubes" since my first review of 5 years ago and literally needs almost the entire staff simply replaced. It has been that way for about the last 3 years. HFreight (as a company) is still OK, it is just THIS LOCATION that SUCKS. It has gotten to where I avoid and dread having to go here (only when I have no other alternative) because MOST of the employees (ESPECIALLY THE GM and most managers) have THE WORST ATTITUDE about making things easy for customers to buy here and NEVER try to see issues from the customers eyes. I hear stories about how managers at many other HF locations are flexible and chilled out which makes me wonder what is up this locations A*s?? Maybe the location does the most business because of location so they just don't care? The managers actually seem to find joy in NOT BEING FLEXIBLE about almost anything. See a damaged item and want a discount? The answer is ALWAYS a fast NO (but not at other locations)! As a matter of fact, this staff's favorite word is "no". If a manager is reading this... stop and think for a second how much MORE business your store could do if you actually tried to make your customers repeat purchase / go to your location on a daily basis (instead of making them go out of their way to do business at other locations). Every time I go into this place now, I literally talk to my self saying things like "I hate this place" and "I am never going to come back here again". How do I know it sucks??? Go into this location and interact with employees and Managers and then go in the Broadway location... you will QUICKLY understand what I mean!!

This place is a tucked away gem. I got a stamp made for my business and it was extremely fast and…read morecheaper than the online companies. I'll be back

We went in and rang the bell, stood there waiting for 5 mins and nobody ever came out. We ended up…read morejust leaving.

The manager Chuck is awesome! He does everything in his power to help out his customers. It's…read morebecause of Chuck that i'll continue to use this location. The only downside is that his other employees need training in soft skills. They come across as non caring and unfriendly. Thanks Chuck for all your help during such a rough time.

Ever since getting my item, I've had nothing but problems out of the business. I've been paying…read moreearly and on time and I was told 4 different prices for payments and I still paid. But now my due dates are wrong, somehow I'm behind? And now I owe double what I paid yesterday? I would never recommend Ezrentals to anyone from all the issues I've had. My item wasn't ordered for an entire month. Never had a problem with my item once it arrived, so at least that was a positive.

Visiting from Wisconsin and so jealous as we do not have DG's like this. What a phenomenally clean…read moreand beautiful business. Employees were exceptionally friendly and the selection of everything was unbelievable.

This store and the employees were amazing tonight. Will be coming back every time I'm in Knoxville…read more I came in about 5 minutes until close, everyone greeted me friendly and was very polite. The lady that was cashier was very friendly, as well as efficient. I was very impressed with this store.

Been in the store twice. Very lackadaisical staff. Asked for guidance to find a particular item…read moreclerk acted like I really miffed her off. Then went to check out a single checkout was open. Line backed up. But three clerks walked right by us and ignored the backup. Expect real negative vibes when you shop this location.

Big fan of this store!…read more Now that I am a pensioner, stretching my dollar is vital to my budget. Before retirement, I had never considered going here. I guess my preconceived notions of what it might or might not be caused me to overlook this hidden gem. This store has a little bit of everything from groceries to housewares to games to party favors to cards to seasonal items -- just about everything you might want or need at only $1 each. I send a ton of cards: birthday, sympathy, thank you, contratulations, etc. At a regular store, even Walmart, five cards can bust your budget. Not so here. The cards are not castaways. They are Hallmark and other name brand cards, the likes of which would be found in other stores, BUT ... they are only $1 apiece. The employees here are friendly and helpful, the store has always been neatly blocked and stocked. The seasonal items are especially cool to look through (I got some cool Santa ornaments for only $1) Did I say "only $1"? You betcha. Try this out and you'll be hooked.

5 stars, all day long. Convenient location, climate controlled, secure, and very clean. Manager…read moreTom is great to work with, friendly, great customer service. A real person! This is a great facility.

I have had a large storage unit here for several years. When I started, it was $237 and is now over…read more$600! They use the "market" as reasoning but other storage companies in the area are significantly less. Every year they seem to add another $100. When you check online it is country wide. They were aiming to have the most facilities in the country so I assume with all of the smaller companies they bought up, they pass that off to customers. I have warned several people looking into getting a storage unit that if they rent here it will increase dramatically.