I have been a patient at CPMD for years and I've always been happy with the service. This review is…read morespecifically about Wendy, my dental hygienist. I recently had a gum infection that was painful and it left me feeling very anxious about having a cleaning just a week later. I am not one who routinely feels anxious about dental care, but I was really feeling terrified. After an appointment with Dr Guan, who is always very patient and informative, it was time for a deep ultrasonic cleaning after missing the last two years of routine cleanings. I was almost in tears, but right away, Wendy put me at ease and promised that my pain was her pain and she would make sure we both made it out pain free. She called Dr Guan back to inject some local numbing medicine, which isn't the most fun, but it did the trick and throughout the cleaning, scaling and lasering, Wendy watched my body language closely and kept checking in to make sure I was okay and not just touching it out. She was as comforting as a mama, without ever making me feel bothersome or "extra" about being nervous. She was also super meticulous about getting every bit of calcified plaque off my teeth. I really appreciate how thorough and gentle she was. So much so, that I gave her a big hug after and thanked her profusely. I have had braces, an implant, a crown and a below gumline root canal here and I have always been kept informed about costs, options, and preventative maintenance. I love my dental team and I am so beyond happy to recommend Wendy. She is awesome!

I started receiving bills from Cedar Park Modern Dentistry this week, which reminded me that I…read morenever wrote a review about my experience. I'm sharing this because I would want to know about an experience like this before choosing a dental provider. Earlier this year, I had a crown done by Dr. Multani, and it was by far the worst dental experience I've ever had. I've had several crowns done over the years, so I'm familiar with the procedure, but I had never experienced anything like this. The procedure itself was extremely uncomfortable and painful. I felt like my gums and surrounding teeth were repeatedly being knocked and poked during the procedure, and my face and mouth were swollen for several days afterward. That had never happened to me after a crown before. What made the experience even more frustrating was that Dr. Multani appeared to be extremely overbooked. She repeatedly had to stop working on me to move between other patients, and this happened numerous times throughout the appointment. It made an already stressful procedure even more difficult. My bite was off after the crown was placed, so I let her know and she made several adjustments, but it still didn't feel right. She suggested waiting until the next day to see how it felt and said I could come back if it still needed to be adjusted. I returned the following day, and unfortunately, the same situation happened again. She was working on multiple patients and I repeatedly had to wait for her to come back to me. After several more attempts to adjust my bite, it still wasn't right. At that point, I was concerned that continuing to grind the crown down would compromise it, so I decided to leave. Every time I tried to chew on that side, I experienced significant pain. Essentially, I couldn't use that side of my mouth to chew. The office offered to fix it, but after what I had already experienced, I did not feel comfortable having the same dentist continue working on the crown. The following week, we ended up paying another dentist (who I am very thankful for and who is now my current dentist); to fix the problem. That meant I essentially had to go through the crown procedure on the same tooth twice in less than a month and pay for the procedure twice. What made the situation even more frustrating was the lack of response afterward. We had paid Cedar Park Modern Dentistry in full before the original procedure. Once it became clear that the crown had not been completed properly and had to be redone, we began contacting the office about disputing the charge and even had our new dentist write a letter explaining the issue(s) identified when she examined my tooth. This was over 6 months ago, and despite multiple attempts to resolve the issue through calling and leaving repeated voicemails we never received a response. Now, I'm still receiving bills from them this week (note they never returned the $1000.00 we paid them for what amounted to nothing). Unfortunately, the entire experience--from the procedure itself, to the repeated bite adjustments, to having to pay another dentist to correct the work as an emergency, and finally the lack of communication afterward--has been extremely disappointing. Based on my experience, I would not return to this office and would not recommend it to others.

Saw Dr. Dustin & Xenia today as prep for my Invisalign treatment. Scans and photos went great with…read moreXenia and Dr Dustin was able to show me the before and anticipated after photos of what my improved and aligned smile will look like after 6-9 mos. Eager to get started! Thanks, PFD, Team.

Dr.Mun is one of my favorite dentists. I went to him for my wisdom teeth removal which went well, I…read morewas comfortable while in office and knew if anything happened I was in good hands. He was easy to work with and really listens to his patients concerns. I did Invisalign treatment here as well. Pilar was the head ortho rep when i started my Invisalign. Pilar was excellent and very upbeat , always a pleasure to see while i was there. While Invisalign took a lot longer then expected to finish treatment I'm pretty satisfied with the overall out come. The rest of the office staff is very friendly and welcoming and the treatment coordinator Lauren is very knowledgeable and was able to address all of my concerns in the best way possible. Overall the office is in a convenient location and I would 10/10 recommend Dr.Mun and his team to anyone in the area. 1 star taken away as I had a emergency root canal that was needed, dr.mun was not available and the dr I did see (don't have a clue what her name is) attempted to drain and fill my tooth while in active Infection before even prescribing antibiotics. I have had some tooth work in the past and am well aware that wasn't the brightest idea, I decided to go elsewhere for immediate attention due to this experience.

I recently visited this office for a routine cleaning, which itself was fine, but the experience…read morethat followed left a much stronger impression--and not in a good way. After the exam, I was informed that I needed several cavities addressed. That part wasn't surprising. What was surprising was the financial process that followed. The conversation felt less like a healthcare discussion and more like sitting across from a finance manager at a car dealership--focused heavily on cost breakdowns and payment structure rather than care. The most concerning part: I was told I needed to pay a $100 deposit just to schedule the procedure. While I understand deposits in certain contexts, this felt out of place in a healthcare setting. Patients are already committing to treatment and cost--adding a pay-to-book requirement creates an unnecessary barrier and, frankly, erodes trust. Yes, the deposit is applied toward the final bill, but that doesn't change the principle. Patients shouldn't feel like they're paying for access to care. Healthcare--especially dentistry--relies on trust, transparency, and patient-first thinking. This experience leaned too far in the direction of financial policy over patient care. If you're exploring dental providers, I'd encourage you to ask upfront about payment practices and find an office whose approach aligns with your expectations. There are plenty of great providers out there who prioritize patient experience alongside clinical care. Unfortunately, this wasn't one of them.

STOP. READ THIS BEFORE BOOKING AN APPOINTMENT…read more TL;DR: Incompetent billing department turned a common $250 out-of-pocket procedure into a $1,000+ financial headache. They will lie to get you off the phone, then ghost you completely. Zero accountability or care for supporting patients financially through proper claim filing, even when you handle-hold them to what needs to be submitted to insurance. I'm writing this review to warn others about the incompetence I've experienced with this dental office's insurance handling. What should have been a straightforward scaling and root planing procedure in January 2025 has turned into a year-long ordeal that's now costing me an additional $800 out of pocket; money I shouldn't owe if they had done their job correctly or followed up when I did their work for them. The Timeline of Incompetence: January 2025: I had scaling and root planing done. Paid $248 out of pocket at the time of service. The office led me to believe this would be pre-authorized with my insurance. It wasn't. July 2025: My claim was denied by BCBS Dental due to insufficient documentation/justification from the dental office. Then the resubmission was also denied. According to BCBS, the office apparently just copy-pasted some generic justification on the resubmission without providing the actual clinical details required. I was not notified of either denial by the dental office. Here's what makes this inexcusable: This is a common procedure. The office literally wrote a blog post about it (https://www.leanderdental.com/blog/deep-cleaning/) and emailed their entire patient list promoting it in the middle of last year. I've even had this exact procedure done successfully with a previous dentist who had zero issues getting insurance to cover it. Yet somehow, this office couldn't figure out how to document it properly? The worst part? They never told me about any of this or my increased financial responsibility. August 2025: I only discovered the problem when I started receiving monthly statements for $791.86. When I called, Christina in the front office claimed they were "waiting on a decision for the resubmitted claim." So I called BCBS myself and learned the claim had already been denied a month earlier. I had to do their job for them. BCBS gave me detailed guidance on exactly what documentation was needed: pocket depths, bone loss measurements, crestal bone level greater than 2 mm apical to the CEJ, radiographic evidence, etc. I called the office back within an hour with these specific instructions. Christina assured me they would coordinate with my hygienist and resubmit with the proper clinical details. I was advised to ignore the statements for the time, as the claim would be re-submitted with greater supporting narrative / details. That never happened. The Final Insult: January 2026: Over ONE YEAR after my procedure, Zarika from the office finally called about my outstanding $700+ balance. She informed me they had resubmitted "as a courtesy" the one time and would not be submitting again. This directly contradicted Christina's promise. I explained the entire situation and referenced my previous conversation. Zarika said Christina would call me back within an hour. I never heard from them. I followed up with an email to the office, but never heard back by email either. The office will make promises to defuse an uncomfortable phone call, but won't do the work to actually follow up on the patient's requests/needs. They don't seem to care that a $250 out-of-pocket procedure becomes over $1000 out-of-pocket, despite the patient explaining to the billing department EXACTLY how to avoid that, per insurance. What This Means: Either this dentist performed dental work that wasn't medically necessary (unlikely), or - more probably - the front office/billing department is either too lazy or too inexperienced to file insurance claims correctly. This office failed at every single step: * No pre-authorization despite implying there would be for an expensive procedure * No proactive communication when the claim was denied (twice) * No proper follow-up / claim resubmission even when I communicated to them the exact documentation requirements * Conflicting information between staff members * Broken promises about callbacks * Zero accountability I'm now stuck with an $800 bill because they couldn't be bothered to document a routine procedure properly, communicate honestly about my claim status, or follow through on their promises. Thankfully, I proactively cancelled my other appointments with the office for ongoing dental procedures, pending a successful resolution to this issue, which didn't happen. So I saved myself additional headaches and high out-of-pocket costs. Find a dental office that actually knows how to handle insurance claims professionally and treats their patients with basic respect. If you've made it this far: Please give a Thanks reaction if you've had a similar experience.

Such a warm and welcoming dental office. My whole family has always been treated with kindness,…read morepatience, and genuine care. Special shoutout to Dr. Hanson, Ms. Colleen, and Ms. Nancy for taking extra care with me and my fiancé and for making my young sons feel comfortable and heard during their visits. I especially appreciate that they are never pushy and always take such a gentle, understanding approach with them. We are very grateful for this office and highly recommend them!

The billing manager is the most disrespectful person I have ever encountered at a dental office and…read moreI have been to many due to dental issues. I had gotten work done last August at another Renken. I made an apt here since I now moved to Leander and was still in pain. I had gone to another dental office (not Renken) in April or May and was advised that I would need the crown replaced if the pain didn't subside and since it was done within the year timeframe to go back to the office I had gotten it done. I thought all Renkens were contracted together and was not told EACH IS SEPARATE until after the appointment. That isn't even the main reason I am upset. I am upset because the billing manager tried to insinuate it was odd I waited so long. First of all I wasn't asking for a refund so not sure what I would have to gain. I only wanted the work redone. Maybe some people like having dental work done again for fun but that isn't my idea of a good time. She needs to learn proper etiquette such as how to properly speak with customers and understand dental billing with insurance. Work is normally guaranteed for at least a year. The other staff was nice but I would caution going here since she unfortunately needs further training and coaching. I will be contacting the general manager here as well as leadership at Renken for her to get proper training. Lucky for me my job is to find people online that may not be listed so shouldn't be hard to get in touch with Dr. Renken himself even though he is in another state. It appears this is a known issue as well if you look at other reviews. Luckily I do not bunch all Renkens together and feel bad for the dentist and non billing staff because they were nice. True they should have stated they were all separate PRIOR TO THE APT as I would have never gone to this location. So I will be addressing that as well as it is very confusing.

Lorena was an outstanding hygienist. I would highly recommend her. Dr. Marriott is outstanding as…read morewell. I have always had great dental care and treatment ever since I started coming to this dental office.

I had to get a second opinion after Balcones told me I had a cavity in every tooth and it would…read morecost $22,000. I am so pleased with the treatment I got here at Rock Dental. The best Cleaning I might add that I've ever had. If you want an honest dentist, this is the place.

Excellent care from reception to X-ray to hygienist to my dentist Dr Ngeyun. Everyone is friendly,…read morepersonable, and welcoming. So far I have had exams, X-rays, root canal, crown, and deep cleaning. I highly recommend this dental practice!

I made an appointment with this dentist, but on the day of the appointment, I received a call…read moreinforming me that my insurance was not accepted, which was incorrect due to them recording the wrong insurance. When I expressed my concerns and explained that I had taken the day off work, the receptionist responded that there was nothing they could do and suggested I reschedule. After much pleading, I managed to keep my appointment. Once I arrived, I was informed that the procedure I required would cost over $4,000. This was even more frustrating given that I had previously undergone the same procedure with them four years ago. At that time they offered a payment plan seeing how the average joe cant just fork over thousands of dollars. This time they inform me they did not offer payment plans and the finance representative was quite rude. Based on this experience, I would not recommend this dental office.

Update: Let me just say customer service is BIG with me and I appreciate Swish reaching out not…read moreonly to check on how I was feeling but to explain everything that happened and provide me a breakdown. I am always willing to listen when a business is wanting to know how they can incorporate a not so good situation into a learning opportunity. You have regained my trust and respect. Also want to shout out Dr. Magee because I truly had an amazing experience with my dental work that was painless and quick. My original review was based off financial miscommunication and not services. The fact you guys went over and beyond to make sure I was okay speaks volumes!! Today was our second visit here and I really wanted to like this office but I left very disappointed today and now will have to search for another new dentist. It is already hard enough to find good medical/dental providers that are honest and practice their craft safely. I agree the checkin process is quick and easy, you can fill out new patient forms online. My X-rays and services needed were explained during my first visit. I signed two treatment plans for me and my daughter and scheduled follow up appointments to start getting our dental work completed. However today when I arrived at the office and paid about $350 it was not for what I was originally quoted. $204 was supposed to be for a cleaning and two upper fillings on my left and right. I was told I was only scheduled for one so I was very much confused about what I had just paid for. I had to show the treatment plan I signed and was told that is not what is in my chart. Okay thank you for reviewing the information. After having mine and my daughter's work done I am then told our prices have changed because they were using an outdated fee schedule....which I was asked to sign the new ones. These were not small price adjustments like $20/$30 the quotes were off by $70-$150. That doesn't make any sense that you cannot even provide me the correct quote so how do I even trust that this "new" fee schedule is correct. I have never had this happen. If anything I'm usually paying over and ending up with a credit. It would have been better to show me the different fee schedules and how my treatment plans were calculated wrong versus showing me to different plans with very different amounts. If you go here I would definitely have them double check your quotes and billing.

I had an appointment with them on June 15th and asked for a specific medication, they sent in the…read morewrong prescription for a topical cream that had nothing to do with the dental paste I requested. I called them on June 18th to inform them of their error and they said they would rectify it and send in the correct prescription. They did not. I called again on July 2nd to ask them to please send in the correct prescription to my pharmacy, they still have not, nor have they followed up with me like they said they were going to. It's now over 2 weeks trying to get them to fix an error they made and I am growing increasingly frustrated, as we are going into a holiday weekend and I still don't have the prescription I NEED.

I have been using CPPD for a few years now. The customer service and quality of care is excellent…read more They just replaced a crown (made while I waited) fit it perfectly to a partial. Very pleased as usual.

This post is overdue but I definitely want to shout out to Dr. Tiffany Kondoff and Rachel (dental…read moreassistant). I got a crown put in back in November 2024 and they made the experience as smooth as possible. I have some trauma from a previous dental experience that resulted in immense pain on the same tooth that they were working on. As a result, during my visit, my anxiety and fear were at an all time high. Both Rachel and Dr. Kondoff were really kind and did everything -and then some- they could to help me manage my anxiety and I'm forever grateful. This week, months later, I actually had some pain again for that same tooth which thankfully only ended up being a simple bite issue. Again, my anxiety was ridiculous but Rachel and this time a new doctor (I didn't catch her name!) made me feel comfortable and taken care of. I've never left a review for a dental office before but I have to say that the team at this office really do care about their patients. I highly recommend!