I sent in an old on stream tape and it came back messed up. Absolutely horrible for value. I tried to get a refund but didn't.

I sent in an old on stream tape and it came back messed up. Absolutely horrible for value. I tried to get a refund but didn't.

For once in my life, I hadn't backed up a drive (that I had no reason to think was about to fail...but that's my fault all around). If you've ever been kicked to the curb in a relationship and had no idea what happened, but you had your heart and soul in it and no matter what you tried, you couldn't fix it, well, you'll understand the feeling I had. In the case of my hard drive, however, I was glad I found Ace Data Recovery, who could fix it. My drive had some precious data and artwork on it, and Ace Data got it back. As you likely know or will find out, this is not a cheap proposition. All drives will eventually fail and, fortunately, these days it's fairly inexpensive to buy a good external drive. But if the day comes that you're stuck and need an honest assessment by a reputable company...this is a good one. Diana and Don were very helpful and responsive, and I got back everything I'd hoped for. Fwiw, I spent several weeks after first contacting them, learning everything I could about data recovery and comparing prices. Ultimately, it became obvious that it's faster and safer (and cheaper in the long run) to take your drive to an expert. The price I received from Ace Data was consistent with other places of the same caliber! That's the important distinction if you want a reliable, quality level of service -- in short, you get what you pay for, and I did. read more

My company has been using Ace Data Recovery services for at least the last 12 years that I have worked here and they have been amazing to work with. I have even driven to their location a few times to deliver failed drives and meet with them in person. They have always been quick with assesments of failed drives and quotes for recoveries. In 12 years of sending them probaby a hundred or more jobs there's only been a handful of failures to recover data. I have even sent some employees to Ace Data for personal recovery jobs and those have been successful as well. read more

The service was great. Completed as promised, and over 99% of the data was recovered. Thanks for a great job greatly appreciated. read more

ACE Data Recovery did exactly what they said they would, and gave me back 99% of the files that had disappeared when my hard disk crashed suddenly. They kept me apprised of just about every step of the journey, by email and text, and even a couple of phone calls. I recommend them most enthusiastically! Does it cost a lot? Yes it does. But when you consider the years-worth of data, financial statements, tax returns, documents, manuscripts, and more that had suddenly been torn out of my control, it was worth it. read more

Good service but a bit expensive for what u get. I paid $1,000 to recover an external hard drive. Thankful for the recovery though read more

If you need a data recovery.... AVOID THIS COMPANY. ARE NOT A PROFESSIONAL AND NOT PROVIDE AN ACCURATE INFORMATION. see the emails which Don and Dennis are not on that same page. Would you trust them? Supervisor provided some updates and general manager said complete something different. That company takes 3 Months and not able to provide any specific information on why they not able to recover my info. Well Fri, Nov 3 at 12:47 PM There is nothing we can do to speed up the process when we have to reverse engineer the entire electronic structure of this device, there is no fixing the crack. As far as updates, there's really nothing to report until we have the pinout to see if it's even possible to access the NAND. I have a feeling the NAND is cracked but we're not sure yet. I was told this morning by engineering another 2 weeks. If we have no results by COB 17 November, we'll fail the project. Respectfully, Don ------------------------------------------ Wel B Sanord, Chrn Fri, Nov 3 at 10:43 AM Your chip is physically broken. There are interconnections between the embedded CPU and the NAND memory itself, we are hoping the NAND is not cracked. We're trying to discover the pinout of the 41 externally exposed points to see if it's possible to isolate the NAND from the CPU and trigger a dump from the NAND. This is a R&D project at this point as there are no whitepapers from the OEM describing the layout. I just spoke with engineering and they're estimating at least 2 more weeks on this. I understand that data can become useless after a certain period of time and if that's the case, please let me know. There are no charges for what we're doing unless we're successful. Mon, Nov 20 at 2:33 PM Hi Dis, How are you ? Just checking on my case, do you have an update? On Nov 3, 2023, at 6:08 PM Hello Just wanted to reach out to clear up the miscommunication. I had requested an update from the engineers for you on 10/25, and at that moment they had stated that we had the drive back to the point of imaging so I didn't question it. But when I followed up with them to get an update on your case yesterday, they had apparently pulled up the wrong case (I'm guessing) when they gave me the previous update last week. Was a miscommunication on our part, and I do apologize. But I promise you I am checking into your case multiple times a week, and they are honestly working as quickly as they can. As drives are getting more and more complex, it requires more and more work to recover the data when they do end up failing. We can only give educated estimates when it comes to timeframes for recovery. Like Don explained, our engineers literally have to create a complete mapping of the architecture of every drive we work on, some issues are simple, some are more complex. This is considered a "top tier" difficulty case. But our engineers are genuinely good at what they do, so if the data is still recoverable, we will get it back for you. Please just be patient with us. Warm Regards, Dennn CCC Supervisor On Nov 10, 2023, at 3:41 PM, Ba Hello Just touching base with you regarding your case. The engineers did confirm today that they were able to map the correct pinout for your card, and it is now imaging. They did also confirm that the NAND memory chip is not broken, so once they have a complete image, your case will be passed over to Data Processing, and then after a quick Quality Control check, we should be finished with your case. I'm not sure how quickly the card is reading, so I don't have an exact ETA on how much time is remaining for the recovery, but the hardest part is now done. Warm Regards, CCC Supervisor Data Group, LLC Wells Mon, Nov 20 at 2:24 PM I'm sorry to inform you that we're failing the recovery. The NAND itself is physically damaged from the break and cannot be read. There are no charges for our efforts as our work is guaranteed. The drive is available for you to retrieve at your convenience. Best Regards, General Manager ace Data Group, LLC Data Recovery Division read more

I found Ace Data Recovery after a lot of time spent searching for options to save my pictures that were on my phone that fell in a lake. My pictures were not backed up and I was desperate. I loved that I wouldn't be charged if they couldn't recover my data so I decided it was worth trying. They provided me with detailed instructions about how to ship my device and what to expect as well as a price quote and timeline. My data recovery took longer than expected but I received consistent emails with updates letting me know exactly what was happening. They were able to restore my thousands of pictures and videos and shipped my device as well as a flash drive with all my data back to me very quickly. I am so pleased with the entire process and their excellent customer service! I highly recommend! read more

From the beginning of me dropping of my hard drive and stressing that I lost 5 years of Dj Music, they were able to get me in and get a look at my hard drive and they successfully recovered 100% of my music in no time. The price is very worth it, I had to wait a couple extra week to make the payments and they worked around my schedule of payments. I would recommend to my grandkids grandkids, it brought me joy I didn't't have to start over on getting music for dj event. read more

With so much important data I wanted to carefully choose who I would to trust to do this. I called several places locally and out of state and after talking to Don I was convinced that ace was the place. I knew it would be expensive but worth it if 95% of the data was recovered as they promised. It took a little longer than I expected but they were able to recover roughly 99% of my data. It was organized in the same folder structure as it was before the failure on a small little passport drive. I'm very happy. One of the guys there gave me great advice on how I should be backing up my data. There are so many methods at varying expense, he really gave me valuable insight that is best for me. I now know it's worth it to spend on a good backup system to avoid going through the stress of seeing your files dissappear. ACE did everything I could ask. I would send my family, friends and co-workers there. I was provided with a list of recovered files as well as a list of files that weren't recovered. However, as they told me, many of the files on the 'not recovered' list came back to life on my system. Honestly I don't think there is a single file that I didn't get back. I'd call it a full recovery. I even had some lost files on there that had been deleted in the past and had forgotten about. Job well done. Thanks ACE! read more

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My external hard drive crashed with multiple work and personal documents and photographs. I first tried getting it recovered by a local computer service which did absolutely nothing but take off the covering and charge me a fee for attempting. I found ACE online and described to them the problem. They gave me a quote which I admit was a little more than I anticipated spending however all of the data on the drive was more valuable like photos of our wedding, kids growing up, and all the travel photos. They were very detailed and professional over the phone. They gave exact instructions on how to ship it and if they thought they could recover everything. ACE was able to work their magic and saved everything on the hard drive and sent it back in a very timely manner. I hope I never have to use them again but if I have a computer issue I know who to contact. read more

Insanely expensive. Response time was great, but they wanted $350 to get files off of a CD that my Mac couldn't read, but some Windows PCs could. When I declined service, they wanted $25 to return the CD to me (which would have cost them 10 minutes and a 55-cent stamp to return). Therefore I didn't get my CD back. read more

We've used ACE Data Recovery a couple times now and would highly recommend. They're super responsive, every step of the process. Plus, they were so fast, both times! We have yet another dead drive that we'd love to recover and will definitely be using ACE when we do. read more

ACE Data Recovery saved everything on my VERY important flash-drive, which broke off in my laptop. The process was super easy, communication was great, and the service was prompt. Thank you ACE Data Recovery!!! read more

I made a transition from Mac to PC a while back. Unfortunately, I didn't extract all the data from my two Apple Time Capsules before I dumped my Mac. Without a Mac, Apple makes it virtually impossible for you to get that data out. ACE came to the rescue. They had to try many different ways to extract the data, but finally did it. I was always kept up to date on the progress as well as any issues they working around to try to extract the data. Whether your Mac, PC, or something else, ACE has the detectives on staff to find a solution to get your data back. I highly recommend ACE Data Recovery. read more

ACE saved all my baby pictures of my son from a USB drive that had snapped in two. It's a sad story of how that happened, but needless to say, I really wanted to recover those pictures. The ACE office is at the back of an office complex that looks like apartments. They took a couple of days to look at it and then sent me a quote. It was too expensive for me, and so I sadly told them thank you, but I couldn't go forward with the project. Then they told me of another option, which is to allow their in-training data repair specialist to work on the project as a training project. That got me a big discount, and put it in the affordable range. The discounted plan would take several weeks, but that was fine with me as I was in no hurry. The data was given back to me on a cd and I am ever so grateful for it! I do recommend bringing your data recovery projects here. read more

Data Recovery Services is a data recovery business. I have a number of friends that want to know where they can take their unrecoverable data to get worked on and here is a great starting point. They are located in the back of what looks to be an apartment complex with the drive way of brick work. Do not let that fool you, very professional folks here on site. Opening the door into the make shift from condo style place, it had been converted into a professional style business. Dropped off a damaged hard drive, weeks later picking it up with data on a USB flash drive and the dead hard drive, ease of mind were rest assured. These folks seemed to really know what they were doing. In short, my friends back up your data and make a back up of that, but if things go wrong here is a great direction to count on. Would I come back and use Data Recovery Services, yes I would. read more

My external WD Hard Drive decided one day to quit working. I had a lot of photos on there that I needed to recover. I originally took it to another data recovery company in Dallas, however I felt a bit uneasy with what they quoted me over the phone after they troubleshot it, and decided that I would get a second opinion. That's when I decided to take it to Ace Data Recovery. I'm very happy that I decided to go with them instead, the other company just left a bad taste in my mouth. Upon entering Ace Data Recovery the staff was very prompt in assisting me, which let me know that my decision for them to provide me with a second opinion was the right decision. I spoke with John and Don, the General Manager, who both were very helpful in educating me of the process and reassuring me that my files were in good hands. You could tell off the bat they were very knowledgeable in their field. They informed me the diagnostic would take anywhere from 2-3 days and then from there they would email me the issues found and the cost. I truly left there knowing that my files were in good hands. I never backed up my pictures from the external hard drive that I had (HUGE lesson learned!), so those pictures were priceless memories that I would not be able to recreate. So this was really important to me. This feeling of ease, was a good feeling, considering what I experienced just a day ago with the other company. I received a call a day and half later letting me know the diagnostic was completed...WOO HOO!!!! I was waiting for at least another day. I received an email with the detailed breakdown report with the exact cost it would be to retrieve the files. Not only did Don email me, but he called me right after he emailed me to let me know that he sent the breakdown and also took the time to explain it and asked if I had any questions. He told me it should be completed by the end of the week and low and behold it was done a day earlier....another WOO HOO!!!! Extracting files from a failed hard drive is a costly thing, however Ace's pricing is fair and honest and the value of the quality of their workmanship shows. For me these files are irreplaceable and will definitely go back should I need them again. I would definitely recommend them, they have by far met and exceeded my expectations! read more

This is the second time I dropped my portable hard drive and it had been about a month since I had backed up - meaning I needed to try to restore the data on this drive. Both times I have used ACE Data Recovery and both times they have provided me with an advance quote and virtually full data recovery within promised timelines. You need to know this is not an inexpensive proposition however in both cases I needed to be able to re-access critical data and needed a reputable recovery lab with proper clean room and experienced technical staff. read more

They were able to recover all my data from a damaged flash drive that no one else was able to do. I found them to be friendly, fair and timely. Highly recommended. read more

Dan, Thank you! I'm the one who called this morning to find out how much it would cost to recover raw file photos from my SD Card. When I told you what I had tried so far, you were honest by stating that if what I had tried didn't work, then perhaps you could not do better than that. Then, you went ahead and answered all of my questions regarding why and how. You suggested one last resort. So, I tried it without expecting much and it worked!!! I'm so grateful! God bless you!! read more

ACE Data Recovery is the ABSOLUTE BEST! I had an accidental deletion and overwrite on a drive, and my backup. These were not just any files, they were precious photos of my daughter and dog that I spent years collecting and that mean the world to me. ACE was my only hope. From the moment I reached out until now, they have been very professional and trustworthy. I sent my drive to them and they communicated with me every step of the way. They informed me of what they could do before they charged. I trusted them and I am SO GLAD I DID! THIS COMPANY RECOVERED ALL OF MY DELETED FILES and returned them to me on a new disc! I sat and cried tears of joy when I saw the deleted files, just as hard as I had cried tears of hurt when I lost the files. If you are dealing with a similar situation, I highly highly recommend them! They are true experts and priced reasonably as well. I am beyond grateful. They gave me lots of priceless life memories back and I can't thank them enough! read more

I had a failed internal hard drive and contacted Ace based on their web listing among the best data recovery services. They were very prompt in responding to my inquiry and up front about quoting their price range. I sent in my drive and quickly received diagnosis and a quote, with an estimate of 90% data recovery. I was not happy with the quote being at the very top of the range, but can't complain that I wasn't warned. Ace proceeded to recover 100% of the data and returned it to me in a very reasonable time frame. read more

Data recovery, for those of us who work in IT familiar with it, is a preposterously expensive proposition, and usually a last resort when the finality of permanent data loss is not an acceptable result, whether it be for our customers or for ourselves. It is an expensive lesson in that the price of prevention would be so much less. With that said... Ace sets and maintains the standard for professional data recovery using state-of-the-art methods in state-of-the-art facilities. It costs. But the when the alternative is photographs, documents, and memories being lost forever, the price doesn't seem quite so steep. My wife was so unfortunate as to have three external hard drives fail prior to her noticing any symptoms of impending doom, as the externals were used only for archiving photos that she rarely looked at. Still, those photos being lost forever was not an option, and Ace was able to quickly recover the data and ship it to us on a portable hard drive. They can't recover all the data in every case, but in our case they did, for the price they estimated, and in a day less time than they estimated. It's a win-win. Realize going in that recovering a hard drive that your computer can't recognize is going to cost serious money, and adjust accordingly. The clean room is expensive to maintain, and that's usually where your drive will end up having to be repaired if your computer won't recognize it. Those are extraordinarily highly qualified and trained IT guys doing the work, and they live in the DFW Metroplex, which ain't cheap. We're both very happy with the professional job they did, and having compared prices across the country, Ace actually comes in a good bit below other data recovery specialists on both coasts. Great job, fine business, and good people that work hard and invest in facilities and tools so that they can earn their money! As to the lesson... Now, with new redundant externals and a reminder on the calendar as to when the warranty (WITH data recovery!) expires *and* off-site backup for critical files, I'm hoping the lesson learned will help us never have to use their expertise again... but I'm very happy to know that it's there if we should once again require it! read more

Scam company. Told me on the phone they can open Western Digital Helium drives. When they got the drive, they said they could not open it because it was a helium drive. The report said there was an issue with the head rack. I had them send it to datarecovery.com. When the new data recovery center got the drive, they said ACE "destroyed my PCB" read more

They were able to recover 100% of my data from a 500gb WD hard drive. Prices seemed in line with competition and they provided a new external HD for the transfer which was nice. Friendly service, quick diagnosis, delivered on the quote. read more

Ace Data Recovery, Dallas, TX, the estimate to restore My Book was $1,100, extremely high, i did not use the service

Worth the drive. Our jump drive with all our business figures (for the past 10 years) was physically broken to the point where our local computer guru could not recover the data. We drove it down to Dallas where Tatiana met us after hours. The customer service was awesome. The way they kept us updated was awesome, and most importantly, they recovered ALL the data, not just the files I listed for them as most important. I just cannot express how pleased I am with their services. Highly recommend. read more

I had a hard drive crash on a computer that was still under warranty. The manufacturer was unable to retrieve the data so they provided several suggestions to go for assistance. After talking with Don it was an easy decision. ACE Data Recovery was wonderful through the entire process. They communicated every step of the way so I didnt have to guess what was going on. The best part was they were able to retrieve all the data. I would use them again if I have another hard drive go bad (hopefully I won,'t) and would definitely reccomend their services to others. Great job! read more

Had a hard drive fried recently and Ace Data Recovery was able to recover all of the data. It was done efficiently and there was great communication throughout the process. I would highly recommend Ace Data Recovery. read more

ACE Recovery has delivered on time service to our company. They are professionals and have recovered our research data when a drive has failed. Their service has been called upon three times and they were able to recover years of research on each occasion. The staff that received service from ACE are truly graceful and appreciate their ability to recover numerous years of research. read more

Excellent service from knowledgable engineers and technicians. They maintained dialogue throughout the recovery process and thoroughly explained the process along with the details of the recovery. Not to mention their office is in a cozy commercial complex with a very home'y feel. read more

Deep experience in data recovery! I recently had a Seagate NAS drive that was rendered inaccessible. Best Buy recommended I take it to ACE Data Recovery. ACE ended up having to rebuild the entire drive to access the data. I am extremely pleased with the results now that I can access all my data. ACE was able to lift all the half-terrabyte of data and copy to a new external hard drive. These guys also do a free diagnostic. However be prepared that data recovery is an expensive proposition. But I highly recommend a local service like ACE. read more

It is very funny that ACE Data would wait 8 months to reply to this review. Humorously that probably would be how long we would have waited to receive service. This a moot issue at this point. But to call a customer's claims false is an exaggeration since we had to engage another reputable more dependable vendor to do a simple task as replace the media or even offer to take deposit and once the defective media was returned to refund the discount. My contention initially and still remains the customer service received. And by their response delayed as it is seems justified. Do better customer service...that's simple. Do not take customers for granted. read more

My data on an external drive was completely gone and left me in a HUGE bind! I took it to Best Buy at first who just screwed me out of $$ and never fixed anything. I was told it would take 2-3 MONTHS and the data might still be unrecoverable. A trusted friend referred me to Ace Data Recovery, who completely recovered all of my files and in a very timely fashion, sent back the data to me. I have everything back!! Steven Aldridge was great to work with and helped me, and was very quick to give me feedback about the delivery, costs, etc. Great guy! I highly recommend these guys!! read more

Highly recommend. Fast, Professional and easy to deal with. The best part is I got 99% of my data back. A little pricey but you get what you pay for believe me. I would definitely use them again but hope I never have to. lol read more

I was very pleased with the professional manner in which my case was handled. ACE was able to achieve 100% recovery of my data. The team provided frequent updates on status and next steps. I would highly recommend ACE Data Recovery for a hard disk drive mechanical failure. read more

ACE Data recovery was able to get 15 years if photos from an older damaged external hard drive within the time and cost estimate provided. Is it cheap? Well, it's not $10 or even $100, but how valuable are those these items to you? Pretty close to priceless. They were in constant contact with me during the process and I appreciate that very much. I would highly recommend them especially if you are local. read more

My business hard drive crashed. Ace Data Recovery did a fantastic job of taking care of me. As a huge nervous wreck, I was grateful for every team member of their staff. We paid for the expedited services and it was worth it! I'd definitely recommend this business to anyone who has that sinking feeling of losing all of your data. read more