This is a very poor run facility. The managers do not…read moreassist in anything 1 hour today just to get fuel.The guy that is currently fueling moves like a turtle 7 trucks behind me backed all the way up to west valley hwy. Arrived at 5:55 am fueling completed at 6:53am.I would avoid signing any type of contract with this location. What a Joke for such a large company.

This place just continues to go downhill. I go into the customer service window and Jim sits there…read moreand ignores me and when he finally acknowledged me he was extremely rude. There is no reason for someone working customer service to cuss at a customer when asked a question. Then on top of this while I am standing there, I think his name is Rich was talking to a technician about using cocaine. Jim called him Alex. I will be going out of my way to take my truck to another location after this. I wish I was in the position to choose to go another company. This place needs to close down, drug usage in a commercial trucking shop is a terrifying thing. Now I have to wonder if my truck is safe to operate.

This location wouldn't honor the college student discount listed on the Penske webpage. Said they…read moredidn't know what I was talking about and only gave military and AAA discounts. Straight from their website: Penske offers college students 10% off on all truck rentals plus an additional 10% discount if you book your one-way rental online.* *Penske customers always save 10% when reserving a one-way truck rental online. Present your college ID at pickup to save an additional 10%. Or, if you are a AAA member, use your AAA card when booking your reservation to save 12%. Combined discounts cannot exceed 20%

Excellent customer service came in with a air brake canister issue they immediately got my rig in…read morethe shop. Took off the old parts while another tech ran to get parts. They have a excellent staff and great washbay at facilities as well.

Natalia was not helpful and so rude and arrogant. drove many hours to go out there and ended up…read morehaving a rough time working with her very very frustrating.

This place is awesome. Been renting trailers for the for years, and they've extremely efficient and…read moreprofessional. How efficient and professional, you ask? Well I got a 12' drop-back flatbed reserved and paid for in about 3 minutes, beginning to end:

We rented a small cargo van for a local move. We were able to book online and then rebook online…read morewhen we had to shift plans by a day (paying a bit more as a consequence). Rachel answered the phone when I called to confirm that my husband and sister could rent in my stead when it turned out I couldn't go myself, and she was friendly, professional, and able to accommodate our needs. I wish the rental was a little less expensive but that's my only gripe.

Needed a quick utility vehicle to pick up a couch that we had ordered. Originally going to go with…read moreUhaul but they charged by mile while Enterprise charged a flat fee for a day rental and 300 miles. Made a reservation on line the night before and picked up the utility van the next morning! Service was fast and efficient and the clerk was so kind, wasn't able to catch her name!

We have purchased 3 trucks from them. T.J. set us up as a fleet account where our local dealership…read morenever offered to do that for us. All transactions ran smooth as possible, they delivered to us on the other side of the mountain as promised, yes with delivery charge, as expect. Couldn't ask anything more, great customer service all around. Mindy McCoy

Horrible experience. They take forever to complete repairs. Once done, you will find something else…read morewrong with it. Seem like they don't have many techs there, wonder why. Very difficult company to work with. Of course the owner will hop on here with a GENERIC reply that don't mean anything

I see Deondre every time I go here, and he's always so nice, but this last time he was so awesome,…read moreliterally saved the day when my packing was so terrible and helped me get everything to my unit, give this man a RAISE double the salary! Anyways, he's iconic, thanks so much man see you next time!

Moving is a pain in the .... well, you get it. I have moved so many times the past 12 years I…read morereally should open up a side hustle to help people do it. I have driven moving trucks, and now a moving van. This is definitely one of the largest storage/moving U-Haul centers I have ever been to! Huge! So many supplies and an easy rental process online using the app. Also, called and made some changes to my reservation which I accomplished easily on the the phone. Sometimes I like to talk to a person. But the app is super easy to use also. I still had to provide my driver license at the location despite pre-entering it on the app for online check in, so, not sure why. Service center clean, service people polite, huge onsite parking so you can leave your own vehicle while driving the rented vehicle. The value, of course always good. Check the price on van I took a photo of. You do have to return with a full tank and you are charged by the mile, but, oh well. Like I said, moving is a pain. That's all folks, peace out and SYOY!

Felt the need to write a much needed updated review, as I've been a customer for over a decade on…read moremy visits to Seattle. They've updated all of their cars over the years, these cars are NEW Yelpers, with low miles on them. A small business that does go the extra mile for your convenience. The rates are generally lower comparatively to other larger companies and for that, I have always snagged a great car at a fraction of the cost! On my recent visit I thought of getting picked up from the airport but enjoyed a short pleasant walk from the airport across the street over the sky bridge to their location instead.. Took about twelve minutes, and no frustration . Was offered complimentary water, and a thorough review of my contract. It's sad to see people stating this establishment as anything less than, considering they've have ALWAYS reviewed each contract I've checked out with them precisely. I leave knowing full well what I am liable for, and what they cover. Never been over charged, and never had an issue with "fake damages." Yes, sometimes the line can get a little long but NOTHING compared to fox, the timeless times I've gone there and waited over 2+ hrs with kids. Not to mention the rental facility as most claim, isn't even at the actual airport in Seattle. You have to wait for a shuttle to get you there as well.. So not necessarily convenient. A great suggestion for fellow renters. Take photos of the car before you leave the lot. That way you have a time stamp and no one can blame you if something pops up, but honestly I've never had an issue. Rent alway Yelpers, and do so knowing you're getting a great car, at a great price versus others! Cheers to good deals, and pleasant experiences may we find more of them xx

This rental place is NOT at the car rental facility. It is a fair amount of walking to get there…read more Friendly staff. I am still waiting to receive my deposit back after 1.5 weeks returning the car. Booked thru Expedia. Expedia charged 110ish with them charging another 850 for a week long rental. The car was filthy inside and out but notes were made prior to driving off. If my deposit is not returned soon, I will file a chargeback with amex.

I had an emergency situation in which I needed 1898 lbs of patio furniture picked up at a Trucking…read moreTerminal in Kent and delivered to an anxious customer in Issaquah who, had we not been able to meet her delivery deadline, would have refused the entire shipment (around $10K of an order). I am in San Diego, and the furniture originated in Florida. I called Croft and reached Dominic, who had such a can-do attitude that was so refreshing to experience. He was helpful, willing to keep his truck and guys on hold while the schedule flexed and changed. They took care of me, delivered the items as stated and were quick, efficient and their pricing was more than reasonable. This shipment was fraught with errors until the end when Dominic's team saved the day. Thank you Dominic, Jill L. Lifestyle Marketing Group

I had such a great experience with this super friends…read more moving company. The team was incredibly fast, efficient, and well-organized from start to finish. They handled everything with care and made the entire process feel easy and stress-free. What really stood out was how quickly they got everything done without sacrificing quality or attention to detail. I felt completely at ease knowing my belongings were in good hands. Highly recommend them to anyone looking for a smooth, hassle-free move! -Sarah

Easy to schedule and work with. We had a last minute need for moving and they scheduled us right…read moreaway. They have accomplished movers who worked well as a team.

Broke down the estimate for the different jobs I wanted. Had lots of overgrowth and clean up to be…read moredone. Also some stairs needed replacement. The crew was eager and hard working. Finished the job faster than was expected. Did miss some clean up and they responded right away and sent someone out. I would hire them again.

Lees did a great job laying new sod and putting down all new mulch. My yard is really sloped, that…read morehandled that well giving me great tips for the future. The sod is in great shape, and was clearly put down with care. I've also hired them for periodic lawn care, and so far that has been fantastic as well. The price came in right in the middle, not the cheapest but not the most expensive. I feel like I got the top value for my money. Would definitely recommend and will continue to use.