First, let me just say that my experience at Jimmy's cleaners at this exact location was my best…read moreexperience at any cleaners. I used to have to have my clothes dry clean constantly, and I went to different places and it was very transactional. At Jimmy's, I worked with Birdie. She altered my pants and helped me get buttons in for my suspenders. The price was literally $150 less than any place I could find in Franklin. The quality was insanely good. It was done in less than two weeks. I can't imagine going anywhere else.

This is the best and most reliable dry cleaning service 'round these parts...highly recommend!read more

I recently brought in two sport coats to be altered, and I was really happy with the results. The…read moreturnaround time was quick, and the alterations made a huge difference. Both jackets fit much better now and look like they were tailored specifically for me. The staff was friendly and the process was easy from start to finish. It's always nice finding a place you can trust with clothing you want to keep looking sharp. The only reason I'm giving four stars instead of five is the price. The alterations were a little more expensive than I expected, but the quality of the work was excellent, so I still felt like I received good value. If you're looking for fast, professional alterations and don't mind paying a little extra for quality, I'd definitely recommend giving them a try.

I came here for the first time needing a button sewed on same day. They did it on the spot! I'll be…read moreback with my dry cleaning, thank you !

Been using them for about four years and never had a problem. They are quick and efficient and do a…read moregreat job. I don't understand the bad reviews.

I used this cleaners for a long time I give them business almost every week dropping off my…read morehusband suits. Today I pick up two loads of laundry clothes cost me $105.05 and he just threw all the dry cleaning clothes inside the back seat without even cared. So I got out my car and opened the back seat and pick up the clothes and put them on the handle. This man just doesn't look back because he knew what's he did. A little bit of care next time we give so much money bringing our clothes to you but you don't care at all.

Friendly and prompt service. To avoid price shock, the attendant gave me pricing upfront to have a…read morecomforter cleaned. I knew it would be expensive but I appreciated the forewarning and it wasn't as bad as I thought it would be. They did a great job cleaning it - I would highly recommend them!

They destroyed my husband's shirt and it took a long time to get the replacement value.read more

Quick turnaround in cleaning, friendly service, fair pricing, love the drive up window!read more

Horribly overpriced alterations , without any upfront cost disclosure. They charged me $48 and $45…read morefor hemming two pair of cotton pants... just a ham, nothing more elaborate , or complicated . When I reached out to the owner Jeremy asking as to why , crickets ...

I love this location of Best Cleaners. The regular lady at this location treats me as if I am the…read moremost important customer. She is already getting my dry cleaning when I drive up!

Expensive, but excellent quality. Super great communication and transparency - multiple times they…read morehave found problems with garments and they've called to tell me before they do anything and then always try to remedy it. I've had a hard time finding dry cleaners in the last three states I've lived in. They just kept ruining our clothes. We lived in a hotel for a few months by chance while we unexpectedly moved to Tennessee for work. We went hear because we really had few options for laundry and they did EVERYTHING and it was so high quality. We ended up buying property in the country on the west side and I drove in 2-3 times a month just for them. Absolutely worth it. They're also such kind people. The main woman loves talking to my son and asks to see him when he's in the car to say hello.

Shocked! I just picked up my dry cleaning and was surprised at how much the bill was. When I…read moreinquired what the price was for each item I was floored! $18.50 for a dress and we're talking sun dress, nothing fancy, dress shirt was $8.50! I hate to leave as the service has been good, but this is insane. Looking for another cleaner.

The lady who did the alternations did a beautiful job. I would recommend them to anyone who's…read morelooking to have alterations made.

Absolutely fantastic! Just a few days before my son's wedding I realized I was in over my head with…read morethe tablecloths. I called Hi Tech and they took care of me. Had them perfectly pressed and ready in 3 days. Reasonably priced. The nicest gentleman helped me. Highly recommend and I will return. They saved me!!

This place is ridiculous! I don't know how they even stay in business with their prices and rude…read morecustomer service. My husband had to rent a tuxedo here as part of a bridal party. It was a tan basic suit, which to top, they ordered the wrong color and then blamed the bride for it when she called to let them know. They wanted to charge her an additional $75 per suit if she wanted to reorder the cream color she originally requested because get this: THEY RENT THE TUXEDOS FROM ANOTHER BUSINESS. THEY DON'T HAVE THEIR OWN TUXEDOS TO RENT OUT. They also did not have the color ties requested and just issued tan ties without asking the bride what other color she would prefer. Had to get a phone call from the bride how they made her feel about their mistake the week of the wedding. No discount for 5 total suits rented in the wrong color btw. My husband works late hours and they are closed by the time he gets out, so they added $50 for 2 days late. We live 40 mins from Shelbyville and are a one income family. When I called to explain our situation and settle the bill, it was $285!! I spoke to the owner to try to work a payment out and she was completely rude and unsympathetic. Instead she tried to embarrass me by threatening to call and make the mother of groom pay. When I explained to her she didn't need to get her involved and that I could pay her on Friday when my husband gets paid (I spoke to her on a Wednesday), she said just to call the dry cleaners and pay with card over the phone. When I did call on Friday as promised, they said it would be a $9.99 additional fee for using a card to pay, which the owner also failed to mention. $300 for a rental?!? I have never had to pay so much for a rental tux that was worn for one day! That's a month's worth of groceries nowadays. Please save your money and go somewhere else where they appreciate your hard earned money and patrionage. Never again.

Quality is exceptional and staff very friendly. Quick turnaround time, a little pricey but worth…read moreevery penny.

Very good at cleaning and pressing! Do the work quickly at reasonable prices!…read moreThey also do alterations very well and a reasonable price! We've tried others and we always come back to Franklin Cleaners! Donna M

Horrible. Been using for years and they just ripped me off…read more Messed up 2 pairs of pants in a hemming job (charged me anyway) and I brought them back to fix and they charged me again and more. I have on several occasions paid these people in advance. Stay away.