Alicia was very helpful and professional, she was able to answer all of my questions with…read moreknowledgeable understanding. Polite and greeted me with a smile! Great speedy service!!!!!

I had the best customer service experience with Beverly today. She was so so kind. I've been…read morebattling depression & she was kind enough to ask how I was doing plus words of encouragement. Despite the computer issues today, she still provided excellent customer service & was very patient plus called me back as promised. That meant the world to me. Kudos to Beverly!

Extremely knowledgeable and professional. Their service is top notch and I highly recommend them to…read moreeveryone.

Went in to pay a toll & the girl at the counter, looked like a young beautiful Oprah (wish I could…read moreremember her name) very helpful & sweet. They did not have the Co. That sent me the toll bill in their system to take my payment & she went out of her way to help me find a location. Would have given them 5 stars, had they been able to take my payment ;)

Super easy process. Kim was a big help and made everything understandable and easy! This location…read morewas close by. Definitely will be referring friends/family here if they need a little extra cash $$$

I'd like to receive a better service the next visit…read more We wanted to send money to Perú. And the condition ONLY CASH. I saw. Publicity about loans and I decided no to ask about for a tough service. Then, we looked for the money in a near ATM, when we came back, imagine what it was Closed for lunch time untill 1.pm thru 2pm Have a great day every customer count!!!!

Place is like a Walmart store 30 register lanes and only one open. Obviously they have no regard…read morefor customers time, one employee in the front and nevermind the help in the back coming forward to help.

Have had this bank for over 15 years. Recently (the past year or so) it has all went to hell and a…read morehand basket. I am closing all my accounts with them including checking, savings, credit card, and loans. I have had issues with my cards just not working and having to get 4 new cards in one year and friendly but entirely unhelpful support. My last straw was finally their lack of help after being a loyal and good standing customer of theirs for so long when I fell on some hard times. They were the only bank that was absolutely unwilling to help me during my time of hardship, while all other credit/loan companies went over and beyond. They have always taken all the money that they can as soon as they could and charged abundant penalties with no remorse. While they were not obligated to help me, given our history and that everyone else was happy to do so, I will not be back in the future as I begin to grow my family and business and would like to know that my bank is more friendly and supportive in the future. I have banked with capital one for almost as long via their credit line and have had nothing but good reviews, no fees, better support (both over the phone and virtually), better interest rates, more forgiveness and ability to work with me in pursuing my financial goals and obligations. I have now opened my debit and savings with them, and will not be back here.

data breach in august. received this letter in the snail mail five months later..... this is…read morebushleaged at best.

They are very inefficient and when there's a problem such as unblocking an account it may take more…read morethan a week for them to resolve. Their branch offices cannot resolve most matters except if you want to open an account or withdraw money. The only good thing I can say about their services is that their fees are not high but APR's are higher than some banks for mortgages or loans for cars even with good credit.

Slow, incompetent, and all up in YOUR business. I'm looking for a new bank. Don't waste your time…read moreat this location.

This location is experiencing assaults and robberies, the bank is well aware that their customers…read moreare getting robbed after leaving this branch. I was robbed today 6/9/2018 @11:57am Despite several customers reporting this issue they do not warn their customers nor get security. I am going to close all my accounts with this establishment ASAP!

Trey cashier was great! Excellent customer service! Valued asset to competent handled my baking…read moreneeds and I'm very appreciative for a satisfying experience and under 10 minutes. Unfortunately you can't do everything through mobile so you need to go to a branch location. I recommend the one on Louetta and Ella in Spring Texas thanks to WebladyUSA!

I have been a customer for over 20 years. They are professional and offer excellent service and…read moregreat advice.

This is by far the worst bank. BOA is horrible by itself but to transact business is just sad. They…read morehave ONE teller who is slow as molasses. No personality with any of the staff members.

Rai Malik was great! She helped me open a credit card account so easily and updated my account…read moreinformation without me having to ask. Love coming to the bank and having a friendly interaction instead of your typical yes/no conversations.

Love banking here. The staff is extremely friendly and are helpful to the max! The moment you enter…read moreyou are greeted by the beautiful Pam. Pam is always smiling and makes sure to ask you how you're doing. I'll admit it-she is my favorite employee there. Chase is conveniently located in numerous locations but this is my favorite branch.

Will be returning soon to close my account with Chase. The gentleman opened the wrong account for…read moremy daughter. We came in on a Saturday and it was 1:00pm, during the process I asked about the chase incentive for a student account and he stated there is a $100 special offer. I agreed to open the account. It was around 2:00pm and he was wrapping things up and it turns out he opened the wrong account and we did not get the $100 special offer! He didn't even care to fix it! So frustrating! Will not be back!

I mostly use the ATM Drive up kiosk for my banking needs but the few times I went through drive…read morethru and it inside it has always been a good experience.

Chase in the morning system not working in the morning. Called after 12 and asked if the system is…read moreup and they said it was. When I went to the bank, sorry it's still crashed. Time to upgrade your IT system. If you can't bring the system back in an hour. You need to re consider your IT team. You are a bank, not a fast food business and we are in 2026. If you don't want to keep your infrastructure updated, you should consider shutting down. How do we trust you with our money??