This was by far the worst experience I have ever had with a loan company. When I first obtained my title loan, the staff was friendly and welcoming. However, after I missed one payment, their attitude completely changed. Instead of working with me or discussing a repayment plan, I was treated with rudeness, passive-aggressive behavior, and dismissed whenever I tried to communicate about my financial situation. I was simply told that the entire balance was due. What was even more frustrating was trying to retrieve my personal belongings after my vehicle was repossessed. My wallet, driver's license, credit cards, and food assistance card were locked inside my vehicle, yet I was told I couldn't retrieve them because the vehicle had "not been checked in." As a result, I went nearly two weeks without access to my identification or the ability to purchase groceries for my family. That is simply unacceptable. To make matters worse, my vehicle was repossessed on my very first day at a new job. I couldn't help but wonder how the vehicle was located so quickly, and I have asked TitleMax to explain the method used to locate it. The most disappointing part of this experience was the complete lack of compassion. I wasn't avoiding my obligation--I was actively trying to communicate and work out a solution so I could continue making payments. Instead, I felt ignored and treated as though my circumstances didn't matter. Because of this experience, I have filed a complaint with TitleMax's Corporate Office and intend to report my experience to the Better Business Bureau and other consumer protection agencies. If you're considering a title loan, understand the risks before signing. In my experience, once you fall behind, don't expect flexibility or understanding. I would strongly encourage consumers to explore every other financial option before doing business with TitleMax. read more

Title max is horrible they want you to pay close to $800 and then money on the loan but they don't tell you that when you signing up for the loan I could have been paid them off with all the $800 I been paying going on 3 years is crazy and still not done paying read more

Santiago helped me efficiently and was very professional. He was polite and explained everything very well.

Meet with Jose Duarte. He was amazing and worked with me. Quick easy very informative.

Well from the start wasn't too bad then you would start seeing there true colors high interest then payments wasn't lowering amount then they say they don't repo again they lied read more

juan was such a big help. He went out his way to make sure I got as close to the amount I wanted on my title loan. I highly recommen to come to title max! The process was seemless. when you go in ask for juan he will do his best to get you squared away! read more

My family is client of TitleMax since 2015, we had done many transactions with them and understanding that it is a company that charge you very high interest and services fees and also knowing that it is a company that offers "easy" emergency loans holding our car title, we have not remedy bur repay back the loan, usually the service that they provide is friendly and even they accommodated with us on a difficult situations, but not yesterday: a "manager" calls us since our payments was ONE DAY late and he told my husband that the car will be reposed last night if we won't pay, my husband did let him know that we have difficult to make the payment on time online since their website was down, the manager said that in that case we should call them the same day (It was Sunday) to ask for mercy and forgiveness, otherwise the car was going to be pick it the same day, the manager told my husband that there is a new administration with very strictly rules and that their main focus is to domesticate us (as animals) in event for us to make the payments on time under any circumstances. Dare. I bet that this person can say that by phone but he will not say that in person to anyone, he acted like an ostrich that hide its face on a a ground hole. Shame of him. Family Del Valle/Figueroa. read more

TitleMax Title Loans - Title Loans Near Me - Houston, Texas

First time here service was great they got me what I needed will be coming back in the future.

Hilda Gonzalez met me at the door and walked me threw everything I needed I was in and out in a hour, great customer service

Titlemax took my car with my belongings in it. My belongings were broken and my gun stolen. I made a claim with the company but it was denied because they couldn't get the pictures from the tow company. I was given the pictures by a Titlemax employee these are the pictures. I want my items replaced ASAP! read more

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I am truly satisfied with the help I received. The person that worked with me was very nice and explained everything to me every detail. It was truly a great experience overall! read more

So I went to get my items out off my car Diana from title max gave my wife a # from up north when she called they told her to be there before 4 pm . We got there at 2 waited 2 hours then they told us that we needed to make an appointment , cool I made the appointment for today at 1p am . I got there at 9:48 signed in and waited until 10:35 , I got up and asked what the delay was and was told that they were running behind and to come back later . This place sucks read more

my experience at this location was wonderful. Juan was very pleasant and informative and the other ladies were very nice and welcoming. great experience at this location. read more

Greg Gonzalez and pricila are the best great customer service and will work with you all the way to get you right '! I am very satisfied!!

Been to this location a couple times.. friendly, fast and easy with great customer service! Clean, welcoming establishment! No complaints whatsoever! Thanks Jose! (: read more

Jose was a great help and it was my first time getting a title loan and made sure I understood everything thanks for the great service will be coming back in the future read more

Great customer service, very friendly and thorough. I felt welcome as soon as I came in the door. I would definitely recommend this location. read more

Jessie was awesome!! Kind, Friendly, Fast, Courteous Service. This is a wonderful company that's very professional!!