Santiago helped me efficiently and was very professional. He was polite and explained everything…read morevery well.

This was by far the worst experience I have ever had with a loan company…read more When I first obtained my title loan, the staff was friendly and welcoming. However, after I missed one payment, their attitude completely changed. Instead of working with me or discussing a repayment plan, I was treated with rudeness, passive-aggressive behavior, and dismissed whenever I tried to communicate about my financial situation. I was simply told that the entire balance was due. What was even more frustrating was trying to retrieve my personal belongings after my vehicle was repossessed. My wallet, driver's license, credit cards, and food assistance card were locked inside my vehicle, yet I was told I couldn't retrieve them because the vehicle had "not been checked in." As a result, I went nearly two weeks without access to my identification or the ability to purchase groceries for my family. That is simply unacceptable. To make matters worse, my vehicle was repossessed on my very first day at a new job. I couldn't help but wonder how the vehicle was located so quickly, and I have asked TitleMax to explain the method used to locate it. The most disappointing part of this experience was the complete lack of compassion. I wasn't avoiding my obligation--I was actively trying to communicate and work out a solution so I could continue making payments. Instead, I felt ignored and treated as though my circumstances didn't matter. Because of this experience, I have filed a complaint with TitleMax's Corporate Office and intend to report my experience to the Better Business Bureau and other consumer protection agencies. If you're considering a title loan, understand the risks before signing. In my experience, once you fall behind, don't expect flexibility or understanding. I would strongly encourage consumers to explore every other financial option before doing business with TitleMax.

Alicia was very helpful and professional, she was able to answer all of my questions with…read moreknowledgeable understanding. Polite and greeted me with a smile! Great speedy service!!!!!

I had the best customer service experience with Beverly today. She was so so kind. I've been…read morebattling depression & she was kind enough to ask how I was doing plus words of encouragement. Despite the computer issues today, she still provided excellent customer service & was very patient plus called me back as promised. That meant the world to me. Kudos to Beverly!

Kim gave me an excellent service! Walked me through the whole process of getting a loan. Explained…read moreeverything with detail. Loved her attitude and will definitely recommend friends to advance America!

I'd like to receive a better service the next visit…read more We wanted to send money to Perú. And the condition ONLY CASH. I saw. Publicity about loans and I decided no to ask about for a tough service. Then, we looked for the money in a near ATM, when we came back, imagine what it was Closed for lunch time untill 1.pm thru 2pm Have a great day every customer count!!!!

Just needed to make a deposit into a friend's account. Nice…read morefacility, easy parking, helpful staff, in and out in just a couple of minutes.

Horrible customer service everytime i come here. Only two account managers available and one of…read moretheir computer's internet is down while the other is helping open a business account so the wait will be over an hour. I asked if we will have priority in line once we return and they said no if we leave we will have to wait back in line. I've already waited over 30 minutes and have other things to do. You'd think with the tax dollars we gave chase they'd have upgraded their crappy computers from the 90's instead of filling their exec's pockets.

Extremely knowledgeable and professional. Their service is top notch and I highly recommend them to…read moreeveryone.

Went in to pay a toll & the girl at the counter, looked like a young beautiful Oprah (wish I could…read moreremember her name) very helpful & sweet. They did not have the Co. That sent me the toll bill in their system to take my payment & she went out of her way to help me find a location. Would have given them 5 stars, had they been able to take my payment ;)

Percilla did an awesome job! Very helpful and made a stressful situation pleasant. Thank you for…read moreyour help!

From the owner: The TitleMax team is here to help. We will do our very best to help every person who walks through…read moreour doors find a lending option that works for them. We may be able to help even if you don't have perfect credit. We offer swift lending decisions and same day funds, so pop by today to learn more and apply.