Lost something's in the cab and cannot get a hold of this Ace Cab company. The phone number does not work!!! I need to get a hold of someone asap!! read more

As anyone who's ever taken a cab from the Las Vegas airport can attest, one doesn't really get the choice of taxi companies...You simply stand in the long queue, the staff member tells you which sign to go and stand near, and the next available cab pulls up, loads you in and whisks you off. I was assigned to slot 19 where a taxi from Ace Cab Company was waiting for me. The driver was friendly, they had a flat screen on the back of the passenger seat playing loud, flashy promotional videos for various shows, entertainment, shops and resorts around the strip (which I promptly switched off). There was also a credit card machine with chip reader available on the back of the passenger seat as well. Do know that there is an extra $3 fee if you pay by credit card rather than cash with this company. read more

I was going to call to leave a complaint, but I'm sure that goes nowhere. I do not use cabs and did not use this cab service. I just almost got side swiped by a semi because an Ace Cab merged into my lane on the freeway. I'm going 60+ and the cab in question was in a completely stopped lane. I slammed on my breaks and almost swerved into the lane next to mine because of the idiot. Cab #6986, God help you if you use this cab service. Please use Lyft or Uber. Stacy R. It was last night 11/23/15 at 6:40pm. read more

Ace Cab Company - Crazy Ace Cab driver who almost ran me off the road. - Taxis Near Me - Las Vegas, Nevada

They really need to have 0 stars on yelp... If you are a female going home solo at an ungodly hour, probably not the greatest cab company to use, or my driver just was pretty awful. It started out fine, he picked me up at a hotel in the taxi line and was polite enough. He drove extremely erratically, sped up to cut cars off, and weaved between lanes a bit at speeds I wasn't entirely comfortable with but he got me to where I needed to go quickly and luckily, safely. I figure all cabs drive this way in Vegas? Here's where it all went downhill... we stop at the drop off location and the meter reads $7+ and when I'm about to pay within a few seconds, he pushed a button on the meter and it jumps up to $8+... (maybe this is standard? I don't catch cabs often). So I give him $20 and ask for change and say just round the fare up. He tries to give me back only $5... he struggles to figure out how much he owes me and I suspect he was trying to short change me so I calculate it myself to make sure I'm accurate.. I say wait you owe me $11 in change and he raises his voice, throws the money on the ground in the backseat and just says take it, just go. I was so shocked and sat there for a second, picked up my money off the cab floor and said yup fine I will. Don't think you can trick a seemingly drunk female tourist out of proper change, definitely wasn't drunk, and I won't just sit there meekly while you basically try to steal from me. Will absolutely never use this company ever again. Have the driver's car on video as I was going to report him for improper conduct. Way to ruin the night! read more

Picked up from the airport and AGAIN a complaint about where I'm going. Sorry cabbies, I like to hit up Mr Lucky's in the Hard Rock for some chicken soup and a sammie when I get off a long plane ride (yea, typically I'm hurting a bit). 'Hard Rock? Not far!' Complains the driver. He didn't say anything after that, so I'll 2-star it instead of 1, but why are these people such d!cks? Quit your whining. You're back at the airport in 5 for a other pickup. Another bad impression given to any new person arriving in this town. Thanks, Ace! Bonus: He forgot I said HRH and brought me to the regular hotel entrance Side note: Nicole (who responds but ultimately does nothing to all of these cab complaints), please don't waste your time and message me. read more

Got a cab from the airport. Everything I read estimated a $10-12 ride to the Luxor but our fare was $25 after the $2 airport exit fee and $3 credit card charge. That didn't bother me so much. The driver started off nice and the ride was fine. But, THEN... The ride ends and I go to slide my card in the backseat terminal. I slide and sign and a receipt comes out. The driver gets out and gives me my receipt and says, "Thank you for the zero-percent tip." And I say, "What? I'm sorry. It didn't ask me!" He says, "Yes, it did. You selected zero!" I slide back in to the backseat to see if the tip screen is up. It's not. I get out and repeat, "I meant to leave a tip. It didn't ask me." He says, "Yes, it did! You are very cheap. That's very rude!" I've NEVER ridden in a cab without leaving a tip. And had the driver simply said, "Thank you for your business. Just so you know, this doesn't include gratuity," he would have received a tip in cash. Instead, the hot-headed jerk yelled at us and left. read more

Extremely bad service. This happened to someone else whom I met... was very unimpressed. My boyfriend and I went to Evos (On S. Eastern and Sunridge Heights Pkwy.) to try them out again. After we had ordered and were waiting for some food, this guy Nick came in and asked to use their phone to call Ace Cab. He didn't know their number because his cell phone had died, and needed to call 411. He had been waiting 25 minutes outside for this cab already, which had not arrived. Poor guy didn't even have his contacts and wasn't a local, but had been out in the area for a party, so he got stranded. I let him use my phone since I don't pay for 411 (Thanks google!) and he called them, to be informed that a driver was on their way to pick him up. He got off the phone and asked me how far it was to the strip, because he was thinking about walking. We told him it's about 5 miles to the edge of the strip, but when we found out he's going to NY/NY it would be more like a 10-15 mile walk from where we were, and it would be unsafe, so he chose to wait for the cab. My bf and I finished eating about 25-30 minutes later, and I got a phone call, so I went outside. After I was done on the call, I noticed the guy STILL sitting there, waiting for a cab... by this point he's been waiting almost an hour, in 110 degree heat. I offered to give him a lift up to the strip since I was going to Teavana anyway, and he accepted. I called Ace Cab to let them know that we would be canceling the cab, since the poor guy had been waiting outside for an hour by this point. The dispatch woman was extremely rude and huffy, telling us "I TOLD him that there was someone ON THEIR WAY." My response to her pretty much summed it up. "Lady, don't hand me that bullshit. It doesn't take an hour to drive across Las Vegas or Henderson. Your drivers don't want to leave the strip for a paying fare because they're lazy and rude, so we're going to give the guy a ride ourselves." She got angry and hung up the phone, and we drove the guy to his hotel. The manager at Evos told us a few days later that a cab showed up almost three hours after that point, looking for the guy. Talk about shitty service. :( read more

Awful experience with a driver from Ace Cab today (#6962). I got picked up from Tropicana and the nice doorman told the taxi driver I was going to Elara. This is how the conversation went during the ride: Driver: Am I supposed to guess where you are going? Me: Oh, the guy said Elara. Driver: I didn't hear him. **few minutes later** Driver: The strip looks like a mess. Do you want me to go around or continue on the strip? Me: Whatever you recommend. Driver: It's up to you. Me. Okay, we can just continue on the strip. Driver: Whatever, it's your money. The whole time I felt the driver just had such attitude and was rude, therefore I did not tip. Of course, my receipt prints and he sees I didn't tip him. Driver: What? You didn't like my driving? Me: No, I didn't like your attitude. Driver: F*ck off! I honestly think cab drivers need to be rated nowadays, which can be done on the electronic devices. read more

I am absolutely appalled at what happened early yesterday morning. My husband and I flew out to Las Vegas to celebrate our 1-year anniversary. Long story short, our return flight home got delayed several times, so Delta Airlines offered to put us up in the South Point Hotel for free, along with vouchers for 2 meals, and round-trip taxi service to and from the airport. The Delta manager I worked with highly encouraged me to make sure that whatever taxicab service I went with, to make sure they accept Delta vouchers. Fast-forward to 6:00 yesterday morning. I went to the Valet stand in front of our hotel, and asked the gentleman there if he could help me find a cab to get us to the airport. He brought the Delta voucher over to one of the cabs that was waiting there, and quickly motioned for us to come over to the car, as the driver supposedly said he would accept the Delta voucher. We put our suitcase in the trunk, and got in the car. The driver (I believe his name was Anlv Talaid; badge number 111590) just stared at the Delta voucher as if he's never seen one before. He didn't seem to know what to do with it. Anyhow, we assured him he can get reimbursed for the trip with this voucher (which would have been about $27). Then, the nightmare began. This guy had absolutely NO IDEA how to get to the (McClarren) airport! At this point, it was too late to select another cab company. He had already driven off and was on his way. My husband and I didn't really know the area at all, but we did know enough (from memory of driving to the hotel from the airport the first time around) that we were totally going the wrong direction. Our cab driver could not understand any English to save his life. He couldn't even understand very simple commands like "make your next right" or "turn here." Meanwhile, we kept on looking at our watches, watching precious time tick away, as we got more and more convinced we were going to miss our (7:20am) flight. Thank GOD we had our iPhones on us, and were able to give him directions with our GPS. He admitted to us it was only his second day on the job. I don't have a problem with that, but what I do have a HUGE problem with is, if you're going to be a taxicab driver, getting to, from, and around all the local airports should be second-nature to you. I did give him a $1 tip for getting us there alive, and gave him a very strong suggestion that he learns how to get to the airport - and fast - without having to get help from his passengers. This was absolutely unacceptable. For a destination as time-sensitive as an airport, we didn't have any time to mess around. This guy was TERRIBLE!!! read more

I called at 4:30 PM to reserve a cab for 8:00 PM, from my home to the strip, and was assured that the cab would be outside my door at that time. Fast forward to 8:10 PM, which was when I called to find out where my cab was. I was told that they were still trying to find someone to come to my house... wait, didn't they have over three hours to do that? Still, I needed the ride, so I sighed and agreed to wait another ten minutes. After that ten minutes, I got a call from the dispatcher saying that they'd found someone to take the call and he'd be there in ten minutes. So now my ETA was 8:30, and I needed to meet a friend at 8:40. For the biggest concert of the year. I was not happy, but what could I do? So I waited. At 8:40, my driver called. He couldn't find my address in his GPS (later, we came to discover that was because dispatch had given him an incorrect spelling). I gave him verbal directions, then called dispatch again. I voiced that I felt this was unacceptable. I had called ahead so that I could avoid a long wait and being late to meet my friend. The dispatcher seemed pretty unconcerned that customer that would be paying approximately $40 for their service was, at this point, irate. The man I spoke with said, "Well, everyone is trying to get to the same concert you are going to." I replied, yes, that was why I'd called well in advance. He remained blase and largely unapologetic. At that point, my driver finally arrived, so I hung up. At nearly 8:50, my driver arrived. I have no complaints about him- he was courteous, drove like a bat out of hell to get me to the strip in a timely fashion, and he had the decency to do what his employers wouldn't, and apologized. Unfortunately, I remain completely unimpressed with the company as a whole. I would not recommend Ace Cabs, at all. They were unreliable and unapologetic. And worst of all, they were nearly an hour late, and I missed the first three artists at my concert as result. Major fail. read more

RESULT: The parent company Frias resolved my issue. They took the time to research and find the cab and driver using our credit card information. They did a full investigation and although I don't know if the driver got reprimanded, they were very diligent in the follow up process. I guess I would take an Ace Cab again, but next time I'll double check to be sure I don't leave anything behind. EDITED: Below is my initial post. One day after posting I was contacted by the parent company and they are looking into the situation. I appreciate their effort and I will let everyone know if anything comes of it. ORIGINAL POST: Driver was rude and a thief!!! We left our ipad in the car and so I left a message on their lost and found number and never got a response. However, we got a call today from a guy who bought the ipad from the taxi driver. Sounds like a scam, but no matter how it went down the driver did NOT turn in the ipad and the company never got back to me. I understand Ace is one of many cab companies ran by one parent company. I would (& will) avoid them all if this is how they conduct business. At least follow up. I realize it's difficult to monitor all the drivers, but at least pretend to care. read more

Can driver just finished his 5 minute rant about how we are inconveniencing him by making him go North rather than South...and how we didn't signal him correctly. Ummm...sorry?!?!? Crazy bad service, rude driver, nonsense. read more

If you want customer service plan to be on hold for greater than 25 min especially if you are requesting to speak with a supervisor about an issue. I called to inform the company about an issue and gave the taxi number never. I was I told that it was the wrong cab company until I filed a complaint on yelp for being out on hold over 25 min and no one picked up the phone. I was contacted by an employee of company through yelp after I filed the complaint. Which if they would have serviced and answered the phone it could have been addressed then. I will give them respect for reaching out after the complain on yelp but would have been nice to speak with someone that night instead of blowed off for a concern. read more

we got scammed by a cab driver from this company. He took us to the WRONG location, then tried to charge us double when we finally go to the airport. DO NOT USE THIS CAB SERVICE! read more

DO NOT USE THIS CAB COMPANY IF YOU ACTUALLY NEED A CAB! We called a little before 4:45am. We gave them our address, including building number and room number. 20 minutes later we called back to check, and was told someone was on the way. Called back 10 minutes later, and was told that they arrived, but didn't go to the building/room and we should have been at the front waiting for them. They said he would come right back. We quickly walked to the front of the resort (5-10 minutes) and the guard said that no ace cab had come. Instead of waiting any longer we walked out to the street and hailed a cab in less than a minute. Thankfully got to the airport in time, and made our flight home. WORST.CAB.COMPANY.EVER! read more

On a recent trip to Vegas, I took a cab from the airport to Green Valley Ranch in Henderson. It cost $26 with this cab company. The guy didn't long haul me either, so I was really impressed with that. The only thing that kept them from 4 Stars is that the cab smelled like dirty socks and the interior was dirty. Return Factor - 50% read more

Garbage. Like you would expect, stinky rude pushy "gimmie my tip wether I deserve it or not!!" Mentality. Just trash. Goodluck not having uber or lyft take you over i think its already happening.. you all should change your business model. When the elderly passangers and the not so savy cell phone owners die out so will cab companies. Good luck!! read more

If you have anywhere to be in under two hours DO NOT CALL THIS COMPANY. They are horrible and give false pick up times. I waited an hour and a half to be picked up and the driver seemed drunk and didnt know where he was going. Should have taken the advice of previous reviews. I don't know how this company is still in business. It's flipping crazy! read more

Ace Cab Company - Call log from calling them asking where my can was! Originally called at 11am wasn't picked up until 12:28 - Taxis Near Me - Las Vegas, Nevada

They should be called thief cab!!! My girlfriend and I catch a taxi from palms to Paris hotel. We had been drinking that was the reason why we got one! Apparently the driver knew of that too, instead of taking me to paris hotel he somehow thought I said "palazzo". He knew exactly what he was doing, trying to make more time to over charge me!! Once we finally got there my total came to $60!! Not only that happen It gets worse, I forgot my phone inside the cab! I have tried to contact the company no one answers!! I've left several messages about my phone, no one has gotten back to me! There're a horrible company with drivers that are thieves!! They made us have a bad experience at las Vegas. read more

Had a horrible experience with cab driver no 6809. We took the cab from cosmopolitan to Bellagio, as its short, the nice attendant just flag this taxi who just dropped off customer at cosmopolitan hotel. We politely asked the driver to turn on Ac 3 times. He finally responded it's a new car and he doesn't know how. It's a Camry so we point it out to him. He responded it's February and he never turn on Ac as its a fake air. If we want cold, go to Alaska not vegas. At that time we at Harmon and Las Vegas strip. He said he doesn't turn on, we asked why, if it's costing more we will pay. He said he doesn't and that's it and told us that we can get out of his cab since we want Ac. What a jerk. We got out in middle of Harmon, had to jaywalk. Also I have a senior person with me. He drive off. I took the back of his cab, to get his no. Walked back to cosmopolitan and they flag me another taxi, and no problem Ac already on. Taxi authority said its ace taxi. What a horrible driver they employ, not only rude and abusive, it's very dangerous for riders. Good thing we frequent vegas a lot, and ride on taxi a lot, just this time first time ever had this rude driver. read more

Ace Cab Company - The worst taxi driver in vegas, rude, abusive - Taxis Near Me - Las Vegas, Nevada

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Usually, we enjoy walking the strip and don't bother with taxis. However, my wife is pregnant and in her third trimester so using a taxi was a must this trip. We are staying at the Mirage and we were extremely unfortunate to get Ace Cab Co. as our taxi. The taxi number was 6506. We told him we were going to Aria and he verbally conformed Aria was our destination. To my surprise, the driver turned left onto Las Vegas Blvd. instead of turning right to go South. Ok...so my wife and I are completely perplexed as to where he's going and said again that our destination is Aria. He then says "I'm just following the GPS" and points to his phone!! Wtf. How does any taxi driver NOT know where Aria is on the strip???!?? We continues North and he finally does an illegal U-Turn. We pass Mirage (our starting point) and the meter is already $11! I told him that we are not paying for his mistake and said that he can't do anything about the meter. He finally drops us off to Aria (30 minutes from start to finish). This trip honestly should have taken 10 minutes max! He then tells me my fare is $16. I said I wouldn't pay that price and he needs to discount that rate since he messed up the route and that was not our fault. He said he was sorry and that he couldn't do anything about the fare. On top of that, he said it was his first day on the job. I really find that hard to believe. In the end, I paid him $10 and we missed our dinner reservations. We will never ride with Ace Cab Co. again. Worst service and they're just all looking to rip people off!!! This company must believe every passenger they have are first time visitors to Vegas. If you tell them "Wynn," they're likely going to drive you to South Point!! Avoid this cab company at all costs!! read more

After riding with Nick, car ID 6681, I will definitely use ACE CAB the next time I am in Las Vegas. And you should, too. He was super clean, friendly and knew the area. He was polite and gave me two honest options to get to the airport. He was a great driver, too. But it was the customer service from him and the company that blew me away. After being dropped off at the terminal for my flight, that left in 90-minutes, I realized a couple minutes later I didn't have my wallet. I was beyond scared and a nervous wreck - no id, no money, no credit card - and called the company. A very nice lady answered on the second ring and kept me on the phone while she tracked Nick down. She could tell I was close to a panic attack and reassured me the whole time. She gave me step by step updates i.e. I got a hold of him --- he is going to look for a place to pull over to look --- he is pulling over --- he found it and is on his way back to you. Nick pulled up to me rolled down the window and handed it to me. I asked what I owed, knowing he probably lost a fair and had to circle all the way around the airport. He said "I'm not gonna charge you man, have a safe flight." I couldn't believe it. Everything was in my wallet - he came back and didn't charge me. Yes I gave him a tip, which he didn't expect and he wished me well. I made my flight and got home safely. Amazing service. Amazing driver. read more

I called this trash company for a cab one night. I was told the cab would arrive within thirty minutes. An hour and a half later I called back and asked the same dispatcher what the deal was. First, this guy says he doesn't have any calls from my phone number. He ask where I was and I gave him the address again. Then he says, sort of a slip I guess, you are at the Roberto's. I say yes, and then I ask him how he knows I am at Roberto's if he didn't have a call from me. Needless to say I hanged the phone up on this scoundrel. I would urge people never to use this garbage company. Another time when I used this company I waited at my house for a cab for well over two hours. read more

Cab driver using cell phone while driving. Swerving into other lanes. We told him it was against the law. He rolled up the windows to ignore us. Car #7284. May 12, 2018 8:25pm. read more

Used them for the second time today. I know most of the reviews are bad but once again had a good experience. Driver was earlier than expected car was clean driver was pleasant. read more

After posting here I was quickly contacted by Stacy R. from Ace, who was courteous and friendly and quickly initiated a review of my ride. Ultimately my fare was adjusted to where it should have been. So 5 stars for customer service! However, as this seems to not be an isolated incident and as taxi companies now have services like Uber and Lyft to contend with, I suggest this cab company really needs to nip the problem of their drivers taking passengers for roundabout rides in the bud. read more

Heading from the strip to downtown, decided to take a taxi instead of a Lyft because the line was right there in front of our hotel but we regretted it as soon as we got in the car. Got the rudest driver who was on his phone speaking in some foreign language. We told him where we were going and he just brushed us off saying he already knows where it is. Once we got close he kept asking for directions and when we got dropped off he demanded we tip him more. Worst experience, sticking with Lyft from now on. read more

Driver took the longest route possible from the airport to Green Valley Ranch! I said I'm not a tourist and live here so don't pad the ride. He drove as slow as he could and acted like he didn't understand English. He tried to go West when I said "go East!" What a way to ruin a great vacation. Take an Uber or wait for another cab company. Refuse to get in an ACE CAB! What a rip off! read more

I searched google to see if this taxi company service my side of town first, then I call this cab company and on their website they say " Local, Would you believe 15 minute pickup in the greater Las Vegas area? Become a believer! Just call 702-888-4888 and we will pick you up and get you to your destination quickly and safely. " In reality at 330am on a Wednesday morning I called them and gave them my address and told them I'm looking for a ride to the airport. He responded and said ok we will be there between 30 to 45 minutes probably sooner because you are going to the airport and the driver would call me when he is outside. I said ok. So about thirty minutes into the wait I followed up with the company to check progress he said the taxi had been dispatched 2 minutes ago. Thirty minutes after that I called back asking what happened he said it was canceled and a new taxi would be there in 20 minutes. 20 minutes later there was no taxi after wasting an hour and a half I just drove myself to the airport and left my car in long term parking out of concern that I might miss my flight. What a waste of time. How do you advertise 15 minutes times for local and you can't show up at 3am with no traffic in a weekday and a hotel is 5 minutes down the street from where I live. Maybe finding a taxi on the street is a fair deal but if want them to pick you up my outcome is a possibility for you! read more

These people dont even deserve a damn star. I called a cab at 12:00 in the afternoon. They said it would arrive around 40minutes. An hr past i called them. The guy answered and said i dont know.. i cant tell u where the cab is. Another hr passes.. i say fuck it and started walking. Bullshit, ghetto ass company. read more

Cabbie took us to the wrong end of town and dropped us off stating the mermaid bar was just around the corner, it wasn't. Be very carefull with this company, their drivers dont care what happens to you. read more

So. The desk manager called for 2 vans. 45 minutes later the dispatcher got confused thinking they were at the wrong embassy... i had 8 grumpy hs students stranded because of them. Thanks guys.... NOT read more

Zero star if I can! Very bad experience with cab #6506. After confirming that we want to go to the Aria 3 times the driver did not respond and kept driving towards the Wynn. We then said the Aria is the other side of the strip, he responded with "oh I'm sorry, I don't know the strip and gps told me to go this way". I personally think it's a load of crap. It took half an hour to get to Aria from the Mirage when it should be a 5 mins trip. At the end the driver made us paid $16 for the journey in which he "mistakenly" of not knowing where Aria is. I felt that I've been scammed/lied to that the cab driver does not know where Aria is, being a cab driver in Vegas!!!! On top made us paid full price. Horrible!!!!! Never experienced such bad cab service before, I would try to avoid cab #6506 or Ace Cab company at all cost. read more

Got picked up from LAS in Vegas and wanted to go to MGM Grand. Quick trip, cabbie was polite and social enough without being awkward. He did, however, park right in the middle of the walkway to let me out, which caused me to almost get hit. read more

Oh my gosh these people SUCK! I called to get some information and spoke with a lady named Devin or Davin and she could not have been more awful. It was clear they were totally not into helping their locals. She was rude short and completely annoyed at my calling. I will never recommend or use this company or any other company associated with them (Union, ANLV, Vegas Western, Virgin Valley, Ace, ABC). read more

If I could give Ace Cab Company 0 stars, I would. Over the Memorial Day weekend, Ace Cab Company drove me from Caesars Palace to Americas Best Value Inn. I left my phone in the cab by mistake. I then used someone else's phone to call my phone. The cab driver (who had a very distinct accent) then called the number back from my phone, so at this point I was 100% sure that I had left my phone in the cab. Now, the nightmare begins... The driver called my friend's phone from my phone, telling me that it was left in the cab. Immediately, I tried to make arrangements to retrieve my phone from him, but he hung up. He called back again 2 minutes later--only to hang up on me before I could make arrangements to get my phone. I called my phone several times after that, but no answer and no call back. So, I called the company directly and told them exactly what happened. I tried to get them to radio the cab driver but they wouldn't. Several hours later, after 20 calls to Ace Cab employees that were either indifferent, rude, or downright jerks, I was FINALLY able to reach a nice guy in their security dept who actually called the cab driver's cell phone. By this time, the cab driver's phone was going directly to voicemail so I just had to give up for the day. Assuming I would never see my phone again, I went to T-Mobile and signed up for their service just so I wouldn't have to pay $600+ full retail value for another Verizon iphone. Fast forward to May 27 when I returned home from Vegas--I made several attempts to call Ace Cab and tell them that the cab driver has my phone, but they very rudely "assured" me that if he had the phone, he would've turned it in to their lost and found by now. So, basically, I left the phone in a cab and the cab driver did Lord-knows-what with my iphone. I understand it's my fault for leaving it in the cab, but it REALLY angers me knowing that the cab driver had called me from my phone two times and, two weeks later, my phone is nowhere to be found. I have filed a complaint with the Las Vegas Taxi Authority. I will NEVER use Ace Cab again. I would recommend to anyone reading this that you avoid Ace Cab at all costs. read more

Ace Taxi is by far the worst taxi company I have come across. Last week I had to catch a bus that was leaving at 2:30pm from the Excalibur. I called the day before to reserve a pick-up at my house at 1:45pm with strict instructions to not be late. About 4 hours before the expected pick-up I called, again, to confirm that someone was coming and they assured me that they were. At 1:50pm I was standing outside my house, bags in hand, waiting... I then called to see why the taxi was late and the women on the phone told me that no one was on their way. It was the worst feeling because I had already paid for my bus ticket and was left with no option. On top of which, I was traveling to see my fiance who I missed dearly, and felt I was not going to be able to see him. In a panic I ran to my neighbors house, who I have only spoken to once, and asked if they would give me a ride, which they nicely did. DO NOT USE THIS TAXI COMPANY! read more

worst car company ever. would give it a 0 if i could. they charged me 300 for a new car after mine broke

i recently rode in a taxi owned by ace cab company and want to spread the word of my extremely offensive experience. picked up the cab at a taxi stand at ballys to head over to the las vegas convention center. when i mentioned my destination the driver immediately knew what tradeshow i was attending. ok. trying some chit chat. he then said that the people he has taken there had been good customers to him. he then went into an anti-semetic rant that not only stunned me but scared me since i am jewish. he said that the people going to my tradeshow were good tippers "unlike the jewelers." he proceeded to say. when i asked why he thought that he said "because they are JEWish. and that the jewish people certainly live up to their reputation." then he asked me if i was jewish. i told him i wouldn't answer either way since he just said what he said. his response? well you don't look it." boycott this company. and spread the word. read more

The first time we used them our Drivers name was Doug and he was AWESOME (thank God we got his number) unfortunately the next time we used them (because Doug was off duty) we were told a 30 minute wait but they gave us another cab company's phone number....we said we didn't need the other number we would wait the 30 minutes...I called back an hour later and was told we hadn't even been dispatched yet!! So we waited another hour still no cab! I remembered the number they had given me, called it and it was the ADMINISTRATIVE OFFICES for "A" Cab Company...that company gave me the dispatch number and those people said 30 minutes...within 15 minutes they were there...45 minutes AFTER I got home the Ace Driver tried to call me to let me know they had taken the call NO THANK YOU 3 hours after my original call!!! read more