HORRIBLE company...driver held a political conversation in front seat with other rider, bc they did not like us expressing our opinion on the conversation, passenger AND driver began cursing and berating us, driver violently pulled to side of road and attempted to make us leave the car, threatened police and they pulled back into road. The ENTIRE 11min and 47 sec tirade was recorded and currently being investigated by MTM whom dispatches them. Sadly Shawntel that runs the business was well aware and said they would address it, and didn't...so heed advice and avoid at all costs read more

The best Medical Taxi service in Hilo. All friendly crew. Shawntel and NT Haroldeen are great blessing in their service. My Aloha to all of you read more

I've had rides by this company a few times and never had a bad ride. Drivers were all very nice and since I'm new here, they helped me by letting me know a few good places to eat when I asked. I would recommend them to anyone. I would definitely keep using them. They're great! read more

Seantelle the dispatcher was DISHONEST in scheduling medical transportation, actually lying to my insurance company! She claimed I cancelled a scheduled ride, when in fact she failed to schedule the ride in the first place. She was then rude to me and hung up. As a result of dishonesty I had to schedule a new appointment for the medical procedure for another day. My insurance company fired Ace 1 Taxi at my request over Seantelle's dishonesty. read more

Seantelle is the best, always accommodating if she can swing it. She's been very nice every time I've spoken with her. Every one I know that has used ACE-1 has told me they want no other companies for future rides. She's my go-to for clients that have had bad experiences with other companies. read more

Their taxi vans are poorly maintained. I've seen one with multiple dents right around it, missing parts on the front bumper, rubber strip seal hanging down from the drivers side sliding door while a person was trying to enter the van. The person had to duck under while holding it out of their way in order to get seated, situated then the door could be closed. There's all kinds of abnormal sounds coming from their taxi engines as well, anything from squealing, squeaking and tapping sounds; sounds related to a poorly maintained vehicle. There was one instance where i actually had to tell a driver that the taxi he was driving needed power steering fluid. I could obviously hear it squealing as he'd turn the wheel and i knew it was low on fluid. Then there's another van that has a trunk/tailgate that doesn't work. So where does wheelchairs and groceries go? I personally wouldn't recommend them to anyone, unless you plan to get stranded somewhere, late to your destination or inconvenienced altogether. It's unsafe and unprofessional. There's other taxi companies here in Hilo who are professional and takes/has pride and integrity in the name of their business and cares about the lives and safety of their passengers. read more

Rude! If you have any mobility issues, just skip this place. They wouldn't give us a ride because my mom has a wheelchair. Even sounded irritated on the phone after I told them she has a small wheelchair. read more

Every time I call for a cab they never answer the phone and they put me on voice mail what a way to run a business service sucks

Honestly, sometimes you have your "RIGHT ON" days, and then you have your "OFF" days. Today, the "S**T" slammed the fan, but you know that life is toooooo short for allow any kind pilikia to hakaka your mana. Make "pono", not "nono". That is all folks, ALOHA! I Da Best kaa'ohua ka mea ike i kuu Aunty Mona. E kala mai no ka mea, ke kahua e Hoopau i ka holo e like me ka ole-hoike. E hiki ia oe, kou ohana a me ko oukou kaba Compnay ulu i loko o ke aloha, a me ka pomaikai, ae lilo ma ka lani no ke keiki maikai-paa, ano no, a mau loa aku. Aloha mai kaikaina Kelii o Aunty Mona ka ohana. To Da Best Taxi who knew my Aunty Mona. Forgive me for the mix-up to terminate the run as a no-show. May you, your family and your cab company grow in love and happiness, and in Heaven's gracious-embrace, now and forever. Aloha from brother Kelii of Aunty Mona's family. read more

I was too tired today, after my Ace 1 taxi debacle, to do or say anything. I all I asked for was a taxi ride from Volcano to Hilo. The response was only if I gave them my credit card number in advance. Have any of you ever had to give a credit card number over the phone for a ride? I actually had an issue. I had just had fraud on my account and my bank cancelled my card. I assured this company and its driver I had more than enough cash for the ride. The driver, citing "protocol," declined. Which meant I missed my plane. I am pretty certain, after checking PUC licensing regulations, that this "protocol" concept is against PUC "protocol." I missed my flight. I am pissed. And I am going to go for it. Yet my point is simply this. Do not, under any circumstances, ask for service from these folks. read more

Awesome taxi drivers. They friendly and helpful. Love chatting with the passengers they always funny. read more

I called Ace One Taxi to schedule a ride for the next day. I asked the woman who answered how she was. She grumpily said "Do you want to know how I'm doing, or get a taxi?" I said nevermind, and hung up. Please be more friendly! read more

WOW! What a sassy dispatcher. This is the same dispatcher that gave me an attitude the last time. She really needs to find another line of work or change her attitude. Very poor customer service. I personally rather eat dirt than deal with this company again. read more

Poor phone etiquette. The dispatcher was extremely rude! Would never recommend or use this taxi service! Perhaps a new dispatcher might change this companies 2 star rating. If I could give it negative star ratings, I would! read more

What would you rather have, having to wait a few minutes for Uber/Lyft or hours for Ace 1 taxi? Besides, sometimes the taxi drivers don't pick you up at all because they are too busy trying to collect as much people as they can, being that Ace 1 is a share ride taxi cab, or because they simply forgot to pick you up. They done it to me a few times. And they were always late (at least an hour every time I called them). Nobody should call this company, you'll regret it if you do. read more

If i could I'd give this taxi service a 0! One of their women drivers was early, rushed me to hurry up by yelling at me multiple times. I put my baby in the van an my brother was helping to load my stroller inside she was yelling to hurry up or she's leaving... I am 6 months pregnant on top of everything an being rushed by this driver! I didn't feel comfortable so I took my baby out an my stroller as I walked away she yells she should kick my ass!! Seriously... Threatening me on my own property! This lady is nuts... She needs help I can't believe this terrible service especially around my baby. I made a complaint and made a police report.. Please people do not use this taxi service. Terrible terrible terrible!!! I believe this lady is still working for them so beware! read more

Can't give much of a review. They decided not to pick me up. Funny thing, I waited for them, called & gave a 2nd chance. They never came. Staff said they weren't coming my 3rd call after waiting over 2 hours? read more

This company provide horrible service. The driver was 30 minutes late, my wife who is physically disabled had to hurry to her appointment, further injuring herself. The taxi service was supposed to send car for her to be picked up, but they were a no show. The driver was answer his phone while driving, and taking notes on a clipboard WHILE DRIVING. The van also smelled horrible like someone had passed horrible gas. read more

Ace one taxi has awesome, friendly drivers and they always make sure to get me to and from work/school on time.

Worst Taxi service ever. They tell you "you have to wait for about 15 minutes" next thing you know, you're waiting for 2 hours outside. I don't mind waiting but they need to stop lying to their customers about how long they are going to have to wait because just like everybody else time is precious for all of us. read more

The taxi service was on time. We had called a different company and they were a no show so we had been stranded until finally we got ahold of this taxi service. They answered quickly and were on time. The driver was very nice and chatted with us. We will definitely be calling them again! read more

If I could give this company negative stars, I would. After having used them for taxi services for nearly 2 months, I finally had enough of their drivers' impolite, uncomfortable, and wreck less driving disposition. I have seen drivers flip out on shared taxi riders for switching payment methods, which, although it may be annoying, is a minor inconvenience. And, mind you, the said customers were never rude or abusive in the first place or after being treated like crap by their driver. Cursing and insulting taxi patrons isn't a way to receive return business. I know that for a fact, having worked in customer service for nearly 10 years. They are habitually late, rude, and drive like psychopaths. I think if people in this community didn't rely on them so hard to get through their errands and whatnots, these people would have ZERO business. And in a state where hospitality is the major industry, you would think these people would act like their passengers are more of an important asset. Need a ride in Hilo? Call anyone but Ace One. read more

True meaning if Aloha! We flew in from Honolulu and had made plans with another company to travel with a wheelchair. The other company literally screwed us over and Ace 1 came through with the most amazing last minute accommodations. We will be using them for sure next time!! read more

This is the most unreliable taxi company I have ever encountered! They have left many of my friends and myself stranded with out even a call saying they arent going to make it. They have also made a good friend of mine miss her flight when she had made an appointment to ensure that she would get there on time! they showed up 40 mins late with out even an apology. They are also very rude and make the trips very uncomfortable! So I advise that NO ONE EVER CALLS THEM! read more

Cancelled at the end of the work day the night before our 7am flight! Left us with no way to transport our handicapped family member to the airport, after they claimed to have double-checked on our confirmation. read more

It's says 24 hour service and they stick to it! I called WWJ Taxi also a 24 hour service the guy said he was sleeping so he told me call another taxi company! Seriously! Even though it was like 1:00-2:00 in the morning Ace Taxi was nice, friendly and on time! I'm not sure what my drivers name was but my driver was awesome! Thank you so much for taking me Longs Drugs! I was able to get my medicine, sleep and feel way better to start off my morning and to start off my class that morning! Thank you so much I really appreciate it!!!! Hope to catch a ride with you again!! read more

I schedule for a taxi 09/06/2017 to pick my son and I up at Pizza Hut on W Kalwailani at 5:18pm. Dispatch said the wait will be 30 minutes. 45 minutes later my calls were sent to voicemail and i never got picked up. I end up having to wait 20 more minutes for another taxi to pick my son and I up. I will never attempt to use them again. read more

Ace Taxi is the #1 taxi service on the Big Island of Hawaii. It was started by a reputable man in Hilo. But when he died and it went to his wife, it just went downhill from there. Her sister, the man's sister-in-law offered to buy it for thousands, but her sister refused and sold it to someone else for a dollar. So it became a company business through bad blood. They hired many young, Hawaiin locals. I don't know if you have ever been to the Big Island but the locals don't like visitors, of which there are a lot. They are incredibly tired of tourists and white people, who, to them, don't know how to act or what to do or how to behave to what to say. They just resent them. This brings us to a ride the day of the festival at Hawaii U last year where I was attending. I had a coupon (big mistake), which I had bought 5 of at the school. I taxiid all the way to school from my off campus housing and arrived to find the library closed. So I spent a couple hours at the festival. But as it got late I realized I wasn't getting any studying done. So I called Ace One. The girl who picked me up was quiet. I gave her a coupon and said Hi, the festival was fun but I need to get home to study as the library is closed. She didn't say a word. We picked up another person who was chatty. She was going to pay cash. I talked to her and said yes I needed to get home to study. The driver picked up another person. She was talking to the person. I chimed in and said it was such a great time at the festival. Did they go? But yeah, I was headed home to study. Finally the driver exploded at me. She said I didn't need to keep saying I was headed home to study, I said it 5 fucking times already and I had a coupon so she was dropping the other people off first. I was afraid she would kick me out way out of the way and keep my coupon. I kept my mouth shut the rest of the way. This told me a few things about the driver. She was a young, Hawaiin local who found outsiders incredibly irritating, and didn't go to school herself. She was resentful of the students and other outsiders, possibly because she did not travel nor go to school herself. So she was kicking at the boundaries that held her in. And she took it out on me. This is how many of the young people who were hired at Ace One taxi company service treat their customers. It is a terribly rude, resentful fleet of drivers and I do not suggest using them unless you want to be verbally abused, which is terribly likely. read more

The worst! Literally cost over $16 for a 3 mile ride and then he conveniently didn't have change. I wish I knew his name but he didn't speak a word until we arrived and he wanted his money. Also, we shared a taxi with another passenger but didn't split costs. Total rip off. Do not use this company! Not a friendly or cost effective service. read more

If given the chance I would give zero stars, but since I can't with a comment 1 star it is...but I don't mean it. Such bad customer service from the dispatcher to some of the drivers. I really miss the old Ace One Taxi. Now it's called Ace 1 Taxi - under new management. Don't let the name fool you. You are not getting the same great service as before. I'd rather catch Kwiki Taxi since they know the true meaning of customer service that is very outstanding in order to keep their business running 24/7! read more

I really enjoy using Ace-One but wish Leslie or Les was driving more. He really provides great customer service. I am another customer using Pat's Yelp cause I do not have a smart phone. Anyways he is caring and an awesome guy, give him more work days! Mahalo, customer: L.k.j. read more

Arranged to be picked up from the Airport at 10pm but as I was leaving the airport the taxi driver was leaving. No attempt was made to even call me to let me know my taxi arrived or was leaving. When I called I was told that he would not turn around even though I could see his headlights and sign still, instead I was told to use the airport's taxi service. read more

I've been riding with several shared-Ride Taxis for over 15 years in Hilo, HI, and Ace One Taxi USED to provide good service a LONG time ago. No more! Recently when I was told and promised to be picked up at a certain time from a doctor's office to go back back home in Pepeekeo (which is still just under the 9 mi. limit), I was repeatedly put off, and put off, and put off, with so many promises from them that they "would be right there", or "in 20 mins." (thus keeping me from calling a different company) they just blew me off. I was waiting and calling them back and getting promises from them for TWO HOURS!!! They never came!! They don't like to "take the extra time" to drive someone back out to Pepeekeo (even if I give them an extra tip, mind you), so they just don't come for you, put you off forever, keeping you hanging on, and on, tired and waiting, and then leave you stranded!!!! they NEVER CAME FOR ME THAT DAY! I am disabled, and on that day I had to slowly and painfully walk with my cane to the bus terminal, to try catch the last bus out of town. It was so hard on me, bus driver and other passengers had to help me up and off the bus. This is unforgivable of Ace One Taxi. Them treating me like I am dispensable junk. I am NEVER riding with Ace One Taxi AGAIN!!! NEVER!! read more